Skip to main content

Senior Director of Content, KP Digital

Renton, Washington & Additional Locations

The KP Digital experience is a people experience. The products and solutions we create impact Kaiser Permanente’s more than 12 million members and their families, all working toward total health. Our goal is simple — center on the everyday moments that matter for our members, care teams, brokers, and employees, and make them better with innovative digital products. KP Digital team members are agile and with sharp attention to detail, who apply creative, out-of-the-box thinking and active listening skills in collaboration with teammates and stakeholders like physicians, hospital leaders, health plan market leaders, and more. Join us for the opportunity to define what good looks like in digital health and make an impact along the way.

Success Profile

These are the traits of the most successful members of our digital team.

  • Adaptable
  • Collaborative
  • Open-minded
  • Positive
  • Problem-solver
  • Results-driven

More About Kaiser Permanente

Senior Director of Content, KP Digital

Primary Location Renton, WA Job Number 1053588 Date posted 10/12/2022
Submit Interest

Navigating the Hiring Process

We're here to support you!

Having trouble with your account or have questions on the hiring process?

Please visit the FAQ page on our website for assistance.

Need help with your computer and browser settings?

Please visit the Technical Information page for assistance or reach out to the web manager at kp-hires@kp.org.

Do you need a reasonable accommodation due to a disability?

A reasonable accommodation is any modification or adjustment that enables you to fully participate in completing the following:

  • Online Submissions
  • Pre-Hire Assessments
  • Interview Process

Please submit your accommodation request and an HR Representative will contact you.

Description:

Notes: Remote role. Preference would be Atlanta,GA but open to all KP locations (GA, OR, CA, CO,  WA, MD, DC, HI or VA)



The Senior Director of Content is a leadership role responsible for leading a high-performing team that delivers exceptional customer experiences via content optimization.  You will develop content lifecycle managementincluding governance processes, objectives and key results (OKRs), and reporting to measure effectiveness. You will distribute content across multiple applications streamlining content operations and delivering in-context/ personalized content.  This is an opportunity for you to drive the digital user experience and positively impact tens of millions of lives. You will be at the forefront of bringing our digital experience to life. You will serve as the subject matter expert on human centered design and design thinking methods. Ideally you will bring demonstrated experience navigating a digital transformation from waterfall to agile.






Essential Responsibilities:



  • Oversees the operation of multiple units and departments by identifying customer and operational needs; analyzing resources, costs, and forecasts and incorporating them into business plans; engaging strategic, cross-functional business units to champion and drive support for business plans and priorities; translating business strategy into actionable business requirements; obtaining and distributing resources;  setting standards and measuring progress; anticipating and removing obstacles that impact performance; addressing performance gaps and implementing contingency plans accordingly; ensuring products and/or services meet customer requirements and expectations while aligning with organizational strategies; serving as a subject-matter expert and trusted source to executive leadership; and providing influence and consultation in the development of the larger organizational or business strategy.

  • Models and drives continuous learning and maintains a highly skilled and engaged workforce by aligning cross-functional resource plans with business objectives; overseeing the recruitment, selection, and development of talent; motivating and empowering teams; building organizational capacity and grooming high potentials for growth opportunities and advancement;  staying current with industry trends, benchmarks, and best practices; providing guidance and leadership when difficult decisions need to be made; and ensuring performance management guidelines and expectations drive business needs.

  • Oversees the development of requirements, for process or system solutions spanning multiple business domains by consulting with stakeholders and directing IT teams (for example, Solutions Delivery, Infrastructure, Enterprise Architecture).

  • Directs the management of business requirements to meet business, functional, and non-functional requirements (for example, SMART).

  • Assesses the costs, benefits, ROI, and Total Cost of Ownership (TCO) of proposed solutions.

  • Oversees and takes accountability for the solution design process by ensuring solutions are aligned with business strategies, operational work flow, established budgets, and vendor service level agreements.

  • Oversees the implementation of and adherence to standardized tools, templates, and processes to support continuous process improvement across business domains.

  • Communicates lessons learned and feedback to consulting teams, senior leadership, and the larger IT consulting community.

  • Empowers IT consultant teams to identify sustainable best practices which align with the strategic and tactical goals of cross-functional business units.

  • Oversees partnerships between IT consultants, Program/Project Managers, and other IT planning leaders to drive workforce planning efforts.

  • Determines if the necessary skills and knowledge required to meet ongoing and changing business demands exists across business or technical domains, and ensures skill and knowledge gaps are closed through talent development and outsourcing as appropriate.

  • Approves and directs additional staff augmentation through managed service agreements as needed.

  • Develops the functional model for managing capacity and demand for IT Consultant resources across business functions.

  • Oversees budgets and capital planning across departments and annual business cycle levels.


Minimum Qualifications:



  • Minimum six (6) years supervisory experience.

  • Minimum five (5) years managing operating budgets and/or project financials.

  • Bachelors degree in Business Administration, Computer Science, CIS or related field and Minimum twelve (12) years experience in IT consulting, business analysis, or a related field. Additional equivalent work experience may be substituted for the degree requirement.

     



Preferred Qualifications:



  • Five (5) years experience working for a health care organization

  • Five (5) years experience working for an IT organization

  • Five (5) years experience overseeing projects or programs requiring the integration of cross-functional technology and/or business solutions.

  • Four (4) years experience overseeing the development and management of vendor relationships.

  • Six (6) years of work experience in a role requiring interaction with executive leadership (e.g., Vice President level and above)

  • Masters degree in Business Administration, Computer Science, CIS or related field

  • Strong experience leading and transforming content/communications organizations as well as digital product organizations.

  • Strong experience working with and influencing executive-level audiences (currently working directly with SVP)

  • Deep experience with designing operating models, driving alignment between cross-functional organizations

  • Demonstrate experience building and deploying metrics

  • Demonstrate experience with organizational design, job family alignment etc.

  • Passionate about building team identity, goals, recognition programs



 


Primary Location: Washington,Renton,Renton Administration - Rainier Additional Locations:

Aurora
Oakland
Pasadena
Portland
Rockville
Seattle
Pershing Point Plaza IT, 1375 Peachtree St. NE, Atlanta,Georgia, 30309
Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 08:00 AM Working Hours End: 04:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: NUE-IT-01|NUE|Non Union Employee Job Level: Director/Senior Director Specialty: IT Consulting Department: KPIT ADMIN - KPD Strtgy Insights - 9601 Travel: No Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Benefits

Our compensation and benefits are designed to help you and your family stay healthy and thrive in and beyond work.

  • Medical, Vision, & Dental

  • Retirement Plans

  • Education & Tuition

  • Career Growth & Development

  • Vacation, Holiday, & Sick Leave

Our Culture

As a new organization, KP Digital will reinvent how we approach digital challenges — from the products we create to the way we work to the talent we hire. As part of this new team, you must be as knowledgeable as you are curious, willing to try new things, even if it means failing fast. We foster a culture of learning but leave your path up to you. In every opportunity we see growth, and in this growth you could see limitless opportunities.

What Our People Say

Faizan

Data Science & Analytics

Every day, I leverage technology to power digital transformation in health care and deliver meaningful and impactful experiences for our members. More importantly, I enjoy working with team members and leaders who are vested in your success at KP Digital!

Hyun

Experience Designer

I work with a highly collaborative and inclusive team of designers, researchers, product owners, and engineers. We’re committed to a design centric decision-making process and providing the best digital experiences we can.

Chethana

Consumer Experience Engineering

KP Digital employees are assured of career growth through a wide spectrum of ongoing training opportunities that include essential soft skills as well as upcoming new technologies.

Shyam

Consumer Experience Engineering

Working for KP Digital helped me realize my dream of impacting the community by applying a digital first mindset to the solutions we create. I am very fortunate to work with a high performing and passionate team committed to making things happen!

Digital Leadership

Companies need to work to adapt to crises instead of fighting against them, and they must use their digital strategy to innovate.

Our Events

Don’t be shy. Meet a member of the Kaiser Permanente team at an upcoming career or professional event.

Loading...

See All Events