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Kaiser Permanente Careers

Quality Assurance, UR & Case Management

Passion + Vision + Integrity = Excellence

Ensure consistency and the highest ethical standards across our entire organization. Our quality assurance team drives ongoing improvement by fostering an environment of support, providing technical and specialized consultative services, and inspiring ongoing excellence.

Manager Social Services Case Management

Location: Richmond, CA Job Number: 888388 Date posted: 09/16/2020

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Description:
Develops and monitors the social services programs for the CSA. Establishes and maintains, standards, quality levels, cost effective, and customer focused services. Establishes interfaces with community services.

Essential Responsibilities:
  • Plans, develops, implements and maintains social services policies and procedures, delivery of social work programs, and discharge planning services.
  • Oversees social services case management activities.
  • Manages staff activities, ensures their competencies, and develops/presents inservices.
  • Recommends, develops, and implements new programs enhancing services to specialized patient populations and reducing hospital and office visit utilization.
  • Develops and manages departmental budget.
  • Identifies and implements opportunities for cost reduction and improved services.
  • Identifies community resources for our members.
  • Collaborates with community organizations in developing new programs or enhancing current community services which are available to Kaiser members.
  • Develops, implements, and monitors the quality assurance of the social services programs and staff.
  • Identifies issues which interfere with the delivery of services and develops techniques to resolve them.
  • Collaborates with medical center departments, community agencies and health plan members on matters related to discharge planning and ensures that services are provided in an integrated fashion.
  • Ensures compliance with federal, state, and local requirements.
  • Kaiser Permanente conducts compensation reviews of positions on a routine basis. At any time, Kaiser Permanente reserves the right to reevaluate and change job descriptions, or to change such positions from salaried to hourly pay status. Such changes are generally implemented only after notice is given to affected employees.
    Basic Qualifications:
    Experience
  • Minimum five (5) years of supervisory experience and field medical social work.
  • Education
  • Master's degree in Social Work from an institution accredited by the Council of Social Work Education.
  • License, Certification, Registration
  • Valid Licensed Clinical Social Worker license in the State of California by the Board of Behavioral Sciences by date of hire.
  • Must have a National Provider Identifier (NPI) or obtain NPI by date of hire.

  • Additional Requirements:
  • Sound knowledge of fiscal management theories and principles.
  • Knowledge of different levels of health care; understanding of human development and psychodynamic theories.
  • Must be able to work in a Labor/Management Partnership environment.

  • Preferred Qualifications:
  • N/A
  • Primary Location: California,Richmond,Richmond Hospital 901 Nevin Ave. Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 8:00 AM Working Hours End: 4:30 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Salaried, Non-Union, Exempt Job Level: Team Leader/Supervisor Job Category: QA / UR / Case Management Department: Social Services Travel: No Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

    External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

    Learn About QA, Ur & Case Management Careers

    Careers In QA, Ur & Case Management

    As an organization, we are committed to delivering the same exemplary care no matter who you are, where you are, or what your needs. But how are those standards defined, measured, and assessed? That's where our quality assurance team comes in. Implementing the action plans and initiatives that will drive successful practices, you'll work across the organization to foster the necessary education, communication, and innovation that will enable us to operate as one KP — with our mission and goals in complete alignment.

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