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Consulting Services & Project/Program Management (Non-IT)

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Project Member Experience Coordinator - Rockville Regional Offices

Location: Rockville, MD Job Number: 716565 Date posted: 07/10/2018
Description: Provides administrative services and program coordination in support of the Member Experience department.


Essential Responsibilities:
  • Manages all administrative support for the department. Corresponds with accounts payable, tracks expenses and budget, maintains procedures to ensure accurate and timely submission of invoices and other financial documentation. Schedules and maintains calendar, coordinates teleconferences. Prepares meeting packets and provides minute taking support to the Member Experience Leadership team. Makes travel arrangements. Manages P-Card for direct supervisors. Exercises considerable discretion and independent judgment in handling the highest level of confidential information. Works with the two Regional Directors to ensure that team members have the appropriate resources in order to function optimally. Acts as department resource to assist team in accessing KP systems.
  • Database management: Works with two Regional Directors to develop appropriate databases, manages data entry and report generation.
  • Provides project management support to the Member Experience leadership team to ensure seamless execution and customer satisfaction. Maintains project plans and timelines, as appropriate.
  • Maintains departmental org chart; participate in basic PowerPoint document preparation; Produces routine reports.
  • Serves as a POC for those contacting the department and directs inquiries to the appropriate resource.
  • Other tasks as assigned in support of Member Experience business unit.


  • Basic Qualifications:
    Experience
  • Minimum three (3) years of administrative support and coordination experience are required.
    Education
  • Associate's degree OR two (2) years of directly related experience required.
  • High School Diploma or General Education Development (GED) required.
    License, Certification, Registration
  • N/A


    Additional Requirements:
  • Demonstrated ability to prioritize work and make appropriate decisions independently.
  • Demonstrated track record of exceptional customer service. Ability to provide immediate service recovery.
  • Proven ability to coordinate work flow and utilize interpersonal skills with all levels of the organization are required.
  • Proficiency with Microsoft Word, PowerPoint, Excel, Access.
  • Adherence to strict confidentiality is required.
  • Good oral and written communication skills and knowledge of office management skills are required.
  • Outstanding problem solving and trouble shooting skills are required.
  • Ability to work with a diverse population, in terms of background, knowledge, and level in the organization.
  • Ability to provide customer service (and technical assistance) to internal customers is required.
  • Strong organizational capabilities.


    Preferred Qualifications:
  • Understanding of medical terminology, reimbursement and coding concepts.

  • Bachelor's degree preferred.

    Primary Location: Maryland,Rockville,Rockville Regional Offices 2101 E. Jefferson St. Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri, Working Hours Start: 8:00 AM Working Hours End: 4:30 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Salaried, Non-Union, Exempt Job Level: Individual Contributor Job Category: Consulting Services / Project/Program Management (Non IT) Department: Member Experience Travel: Yes, 50 % of the Time
    Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

    External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.
  • About Consulting Services & Project/program Management (non-it) Careers

    Consulting Services & Project/program Management (non-it) Careers

    These careers consist of Program and Project Managers, Business Consultants, Business Analysts, and Data Analysts who all work together to effect positive organizational change from the inside out.

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