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Kaiser Permanente Careers

Quality Assurance, UR & Case Management

Passion + Vision + Integrity = Excellence

Ensure consistency and the highest ethical standards across our entire organization. Our quality assurance team drives ongoing improvement by fostering an environment of support, providing technical and specialized consultative services, and inspiring ongoing excellence.

Senior Principal Consultant, Performance Improvement Mentor, Master Black Belt

Location: Rockville, MD Additional Locations:

Job Number: 866261 Date posted: 03/26/2020
This position exists to provide expert support and guidance to facility and regional level improvement advisors (e.g., design, planning, communication, coordination, project team over-site, implementation, monitoring, reporting, evaluation) and technical support for Kaiser Permanente's improvement system.  The scope of work projects will be broad and comprehensive and include development of performance improvement capacity educational tools that will support promotion of the Department of Care and Service Quality and national Quality Committee priorities to improve performance in any of the Big-Q Areas. Key stakeholders include but are not limited to the National Leadership Team, National Quality Committee, Regional leadership groups, regional and facility representatives and labor management partners. This position facilitates, directs, and leads program office and interregional activities to achieve organizational performance improvement capacity goals. Plans, organizes, and directs the operation of performance improvement capacity efforts and programs and execution strategy for strategic initiatives as identified by the leadership of the Department of Care and Service Quality and the National Quality Committee. Advises the overall development of programs for improvement capacity and consults with various internal and external stakeholders on execution of performance improvement initiatives including local site leaders, staff physicians, labor partners, regional and national colleagues, and senior leaders at all levels in efforts aligned with KP's quality and business strategies.

Essential Responsibilities:
  • Implementation Group: Implementation of Kaiser Permanente's lean applications and rapid improvement events. Assisting facility improvement advisors with the development of standardized work flows, instructions and procedures. Development and implementation of key quality systems including: assisting facilities with configuration management systems, corrective action and human resources support, SPC, web site portals for metrics, projects and communication across facilities. Training of KP personnel on quality improvement principle; assessing strategic priorities and mapping systems, Identifying cost savings / standardization opportunities within operations; Analyzing the cost drivers of systems and high priority levers of improvement; Scoping portfolios for 90-120 day cycles of improvement with sequencing of portfolios and initiatives. Leading complex programs for change and driving change in all facets of the care delivery system. Development of key business operational metrics for both process control and management reporting. Introduce, via working in a collaborative process with other functional areas, robust processes that assist in building the product brand name of Kaiser. Travel required for medical center level support and events and participation as faculty in the improvement Institute. Use Quality Engineering principles, tools, and practices to develop and optimize systems and processes that are aligned with the overall business and the Quality vision. Ensure that these systems and processes provide a measurable impact to quality, cost, customer value, cycle time and Throughput. Identify opportunities to continuously improve quality, cost, and time factors, consistent with business objectives. Establish appropriate business metrics. Identify the most significant business issues and prioritize for action. Support the facility improvement advisor in his/her ability to lead, sell, and implement improvement opportunities and problem solutions. Ensure robust processes are transferred to Operations at a facility level. Facility level initiatives will be reviewed first for effectiveness in translating KP's strategies into specific objectives and then for meeting the organizations goals for process improvements and efficiencies. Manages individual and organization resistance to change. Facilitate decision-making, target setting, result expectations and prioritization of improvement efforts. Provide expertise and facilitation to improvement advisors and operational managers in the planning and managing of projects and tasks related to analysis and redesign of business processes. Work with internal and external clients to develop departmental evaluation and measurement tools in support of documented, and collaboratively developed, service level agreements. Where appropriate, conduct metric and process benchmarking activities with other organizations within and outside the industry.
  • Basic Qualifications:
  • Minimum ten (10) years of related experience.
  • Education
  • Bachelor's degree in relevant field required.
  • High School Diploma or General Education Development (GED) required.
  • License, Certification, Registration
  • Preferred for all other groups: Lean Six Sigma Master Black Belt
  • Required for Implementation group: Lean Six Sigma Master Black Belt

  • Additional Requirements:
  • Advanced knowledge (broad expertise or unique knowledge) of policies, practices and systems.
  • Develops advanced concepts, techniques, and standards.
  • Develops new applications based on professional principles and theories.
  • Viewed as functional expert in field within KP.
  • Applies advanced principles, theories, and concepts.
  • Contributes to the development of innovative principles and ideas.
  • Lean six sigma black belt with several successful portfolios of initiatives.
  • Teacher and mentor to LSS students.
  • Must be able to work in a Labor/Management Partnership environment.

  • Preferred Qualifications:
  • Master's degree preferred.
  • Primary Location: Maryland,Rockville,Rockville Regional Offices 2101 E. Jefferson St. Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 8:00 AM Working Hours End: 5:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Salaried, Non-Union, Exempt Job Level: Individual Contributor Job Category: QA / UR / Case Management Department: Center for Health System Performance Travel: Yes, 15 % of the Time Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

    External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

    About QA, Ur & Case Management Careers

    Careers In QA, Ur & Case Management

    As an organization, we are committed to delivering the same exemplary care no matter who you are, where you are, or what your needs. But how are those standards defined, measured, and assessed? That's where our quality assurance team comes in. Implementing the action plans and initiatives that will drive successful practices, you'll work across the organization to foster the necessary education, communication, and innovation that will enable us to operate as one KP — with our mission and goals in complete alignment.

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