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Kaiser Permanente Careers

Communication & Public Affairs

Drive Our Reputation

We need our brand to stand out from the crowd, and our communications gurus make this possible. They are geniuses behind the bold, positive, and unique Kaiser Permanente brand. We need to add more outstanding public affairs experts to our exciting team to unleash their creativity and ensure our company's reputation accurately reflects the outstanding work we do.

Senior Communications Consultant, Project Operations

Location: San Diego, CA Job Number: 676390 Date posted: 03/09/2018
Description: This role will reside in the Membership Administration offices in San Diego. No relocation assistance provided.

Responsible for providing complex communications consultation, communications planning, implementation and recommended solutions for multiple Kaiser Permanente programs and projects (targeting both internal and external audiences) to meet organizational brand and reputation goals.

Additional & Preferred:
  • Leadership advisory role with demonstrated capacity to strategically plan and execute communications for employees transitioning to new technology and work process as part of a shared service.
  • Preferred background in Leadership communications, Large Program communications, Change Management communications, Communications Measurement. (Labor Relations communications a plus.)
  • The goals for the role are to effectively build understanding through clear and concise messaging across multiple channels to impacted employees, and business partners, as well as track communication, and re-evaluate on-going change management communication.

    Essential Functions:
  • Develop and implement communications plans and tactics to fulfill the strategic and operational goals and objectives of the overall communications program developed by the communications practice leader for his/her clients to deliver, promote and protect the organization's brand and reputation.
  • Provide communications consulting to internal clients on internal and external communications. Consulting activity will vary from verbal communications or advice on communications issues to providing customized communications materials.
  • Strategizes with client, writes creative briefs, researches and analyzes information, prepares presentations (PowerPoint presentations, speeches and talking points), plans logistics, and manages overall coordination.
  • Ensure content is consistent with the Kaiser Permanente brand in terms of tone, manner, and messaging.
  • Manages and completes multiple assignments in short time frames and coordinates diverse projects and activities into a cohesive and strategic program.
  • Acquire the input and resources of other communications staff in the organization to fulfill the objectives of communication plans and projects on behalf of communications practice leaders' clients.
  • Coordinates the deliverables of other communicators in the organization to ensure that special projects are in compliance with negotiated timelines/financial allocations.
  • Implement measures to determine effectiveness of communications programs and create plans to improve results.
  • May supervise other communications staff for the purpose of implementing specific communications projects, events, or programs within a given timeframe.

  • Basic Qualifications:
  • Minimum seven (7) years of experience in corporate communications environment to include two (2) years of supervisory experience of entry-level communications staff required.
  • Bachelor's degree in journalism, english or business administration or related field, OR four (4) years of experience in a directly related field.
  • High School Diploma or General Education Development (GED) required.
    License, Certification, Registration
  • N/A

    Additional Requirements:
  • Experience within the last three (3) years planning and implementing complex communications plans and projects for a large complex organization, agency and health care background required, with track record of increasing responsibility.
  • Thorough knowledge of policies, practices and systems.
  • Regularly contributes to the development of new concepts, techniques, and standards.
  • Considered functional expert in field within KP.
  • Frequently contributes to the development of new theories and methods.
  • Employs expertise as a generalist or specialist.
  • Must be able to work in a Labor/Management Partnership environment.

    Preferred Qualifications:
  • KP experience preferred.
  • Master's degree preferred.
    Primary Location: California,San Diego,California Service Center 3840 Murphy Canyon Rd. Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri, Working Hours Start: 8:00 AM Working Hours End: 5:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Salaried, Non-Union, Exempt Job Level: Individual Contributor Job Category: External Affairs / Relations Department: Membership Administration Communication Travel: Yes, 25 % of the Time
    Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

    External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.
  • About Communications Careers

    Careers In Communications

    Communications combines numerous interrelated departments dedicated to advancing the Kaiser Permanente mission, promoting and protecting the Kaiser Permanente brand, and supporting the success of its strategy, including Corporate Communications, Issues and Brand Management, Public Relations, Media and Stakeholder Relations, Public Affairs, and more — both internally and externally.

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