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Kaiser Permanente Careers

Licensed Nurses & Physician Assistants

The Front Line of Patient Care

Our nurse professionals embody what it means to provide the best patient interactions possible. They also advance the art and science of nursing in a patient-centered, healing environment.

Telemedicine Spec Bilingual Spanish-RN

Location: San Diego, CA Additional Locations:
Job Number: 785121 Date posted: 05/23/2019
Description:

No inforamation available at this time.


Essential Responsibilities:

  • Handles continuous inbound telephone volume.

  • Assesses and triages patients via telephone, follows.

  • Nursing protocols, identifies patient needs and appropriately advises physician of unusual circumstances/abnormal conditions.

  • Collects data related to health history, using interviewing, questioning and listening skills, and utilizes a computer system to identify pertinent information.

  • Implements care and/or initiate action in response to data indicating potential/actual risk to patient's health based on age specific development.

  • Potential outcomes may include providing appropriate advice, booking an appointment, typing a message to the provider or consulting with a Call Center physician.

  • Performs patient call-backs.

  • Effectively uses computers and other technology systems to record pertinent and provider data, interactions, interventions and outcomes.

  • Acts as a patient advocate; promotes patient self-efficacy through preventative and health promotion information.

  • Demonstrates an awareness of and sensitivity to patient/family rights.

  • Handles inquiries and complaints pursuant to procedure.

  • Adheres to legal and ethical requirements and company policies and procedures.

  • Supports and demonstrates Kaiser Permanente's/Call Centers customer service philosophy and manages calls in a professional, systematic and organized manner.

  • Functions as a team member to achieve Call Center goals and objectives.

  • Maintains professionalism at all times.

  • Performs other duties as required.



  • Basic Qualifications:


    Experience
    • 2-years recent (within the last 4 years) full-time equivalent experience in a call center, acute care, or ambulatory care setting.  
    • Knowledge of personal computer and operating systems, software and mainframe systems.
    • Will be required to take and pass a call center simulation skills assessment. 
    • Must obtain any required out of state RN licensure within 6 months of hire.
    Education
  • Graduate from accredited School of Nursing with RN degree.
  • License, Certification, Registration
  • California RN Nursing License


  • Additional Requirements:

  • Ability to navigate between various software and mainframe systems on a personal computer with an established operating system.

  • Must have excellent verbal, written and interpersonal communication skills, as well as demonstrated effective telephone skills.

  • Ability to perform multiple tasks and work in a fast-paced environment.

  • Must be able to work assigned shifts including weekend requirement.

  • Ability to assess and triage patients via telephone, utilizing questioning and listening skills, and ability to utilize nursing judgment and follow nursing protocols in order to implement/direct appropriate care for patient populations.

  • Ability to perform job functions independently.

  • Ability to use a computer terminal for extended periods of time and wear a telephone headset for the majority of the work shift.

  • Must have excellent customer service skills.

  • Must have excellent problem-solving capabilities.

  • Bilingual (English/Spanish) Level II required.

  • REQUIRED SKILLS TESTING:

  • A Call Center simulation assessment will be conducted which will evaluate the candidate's ability to navigate through the program, to perform keyboarding skills (alpha/numeric), and to multitask. This assessment is required for all internal and external candidates. The assessment may assist candidates in gaining a better understanding of computer technology and production activity related to the Advice RN's clinical role.

  • In addition, candidates may gain an enhanced understanding of the challenges of this role and of the operational needs of the Appointment and Advice Call Center.

  • OTHER:

  • Sensitivity to workplace diversity and cultural factors.

  • Adheres to confidentiality policies.

  • Must be service-oriented and maintain the highest level of courtesy to patients, members, staff and co-workers.


  • Notes:

  • Work Schedule to Include: 4 of 5 weekdays and work every other weekend. 

  • Shifts  beginning at 2:00 pm - 10:30 pm.

  • Must successfully pass or have passed the bilingual test within the last twelve (12) months or be active in a QBS program.
  • Primary Location: California,San Diego,Kaiser Permanente On Call @ Copley 5855 Copley Dr. Scheduled Weekly Hours: 40 Shift: Evening Workdays: Mon, Tue, Wed, Thu, Fri, Sat, Sun Working Hours Start: 2:00 PM Working Hours End: 10:30 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: UNAC - San Diego Job Level: Individual Contributor Job Category: Nursing Licensed Specialty: Telemetry Department: KP OnCall Travel: No Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

    External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

    About Nursing & Physician Assistant Careers

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    Through professional practice and leadership, nurses at Kaiser Permanente continually advance the art and science of nursing. But we recognize that what we do is more than clinical practice. We believe that every interaction — whether it is with a patient, a colleague, a physician, or anyone else — has the potential to be extraordinary. And we find that approaching our daily routine with this in mind gives each and every action new meaning and allows us to focus on the moment, empowering us to deliver expert care.

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    Passion. Committment. Excellence. Discover Nursing At KP.

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    Physician Assistant Careers

    Physician assistants play a powerful and important role in delivering high-quality, informative care. Working directly with patients, their families, colleagues, and supervising physicians, they are vital in defining the overall care experience.

    Being a physician assistant at Kaiser Permanente is centered on promoting a healing environment — one that maintains a caring, comforting practice while honoring the unity of the whole patient: mind, body, and spirit.

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