The Front Line of Patient Care
Our nurse professionals embody what it means to provide the best patient interactions possible. They also advance the art and science of nursing in a patient-centered, healing environment.
Director Administrative ServicesLocation: San Jose, CA Additional Locations:
Job Number: 834078 Date posted: 10/22/2019
Plans, organizes, directs, evaluates & coordinates administrative nursing srvs w/in a single medical center including but not limited to patient care staffing office & systems, nursing supervisors, quality liaisons, bed control, & lift team/transport. Collaborates w/ KFHP/H & the Medical Group staff in the development & execution of strategic plans, providing quality care, & managing cost-effective srvs which are aligned w/fed, state, & local regulations. Accountable for the following areas dependent upon medical center beds & srvs offered: Administrative Srvs: Staffing Offices including systems, Nursing Supervisors, Bed Control, Nursing Quality including Quality Liaisons & Responsible Reporting. Key Relationships include Clinical & Administrative Dir peers, Chiefs of Srv, other department Dirs reporting to Asst Admins for clinical & operations, regional PCS, AMGAs, community peers.
- Collaborates w/CNO & other medical center Mgmt in identifying & implementing innovative models & best practices w/an emphasis on quality of care, srv improvements & cost reduction.
- W/TPMG partner & other Dirs, directs development & implementation of quality & utilization standards across the continuum of care to ensure coordinated plans of treatment, patient focused delivery of srvs & cost effective utilization of necessary srvs. Builds trust w/the nursing team through visibility.
- Coordinates w/TPMG to provide for the seamless transition of patients across the continuum of care. Establishes partnerships w/facility leadership groups.
- In collaboration w/medical staff & facility leadership ensures a superior care experience & a safe environment w/patients & staff. Ensures policies, practices, & procedures comply w/administrative, legal & regulatory requirements of the Health Plan contract & governmental & accrediting agencies.
- Maintains & updates administrative policies & procedures related to nursing. Oversees the development of Dept standfards as identified by regulatory agencies including policies & procedures.
- Provides clinical & professional oversight for areas of accountability. Assures successful implementation of organizational strategies: Hospital Efficiency, Work Place Safety, Supply Cost Initiative including OR Back-log, Patient Satisfaction. Through the hiring, retention, & development of internal staff in areas of accountability, achieves staffing ratios & optimal patient outcomes w/minimal dependence on premium pay (overtime & registry/traveler staff).
- Mentors nursing managers in development of leadership skills, fiscally accountable staffing/scheduling practices, professional development of staff, & outcomes based practice.
- Utilizes research data to implement clinical changes & the delivery of patient care & member srvs.
- Develops srvs that achieve a high level of customer satisfaction w/emphasis on customer srv, highest standards of quality & innovation.
- Maintains a state of continuous regulatory readiness. Enhances nursing practice & patient outcomes through the effective use of the GRASP committee.
- Plans, organizes, directs, evaluates, & coordinates the staffing office including effective use of position control, scheduling practice, time & attendance system (TIME), staffing system (ANSOS), & workload system (GRASP).
- Develops & manages a high-functioning staffing office team that effectively utilizes resources, systems, & policies & procedures.
- Ensures nursing supervisors provide professional & clinical oversight on off-shifts including mentoring of assistant nurse managers & staff.
- This job description is not all encompassing.
- Minimum eight (8) years of nursing experience in patient care.
- Minimum five (5) years of management experience required.
- BSN or bachelor's degree in health care related field required.
License, Certification, Registration
- Current California RN license required.
- Demonstrated strong interpersonal communication skills.
- Demonstrated ability to lead and manage through influence and change.
- Demonstrated knowledge of federal and state laws and regulations such as: Knox-Keene Act, Federal HMO Act, Nurse Practice Act, The Joint Commission, and all applicable Medicare and Medi-Cal regulations.
- Demonstrated ability to achieve results in a union environment.
- Proven ability to deliver results for meeting organizational objectives.
- Proven ability to work effectively with Labor.
- Proven strong quantitative and IT systems skills.
- Previous experience and knowledge of nurse staffing and nursing workload IT systems.
- Must be able to work in a Labor/Management Partnership environment.
- Master's degree in nursing, health care, public administration, or business administration preferred.
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.
About Nursing & Physician Assistant Careers
Through professional practice and leadership, nurses at Kaiser Permanente continually advance the art and science of nursing. But we recognize that what we do is more than clinical practice. We believe that every interaction — whether it is with a patient, a colleague, a physician, or anyone else — has the potential to be extraordinary. And we find that approaching our daily routine with this in mind gives each and every action new meaning and allows us to focus on the moment, empowering us to deliver expert care.
No matter where you are in your nursing career, the size and scope of our organization means you have the resources, technology, tools, and support you need to make a lasting impact.
Physician Assistant Careers
Physician assistants play a powerful and important role in delivering high-quality, informative care. Working directly with patients, their families, colleagues, and supervising physicians, they are vital in defining the overall care experience.
Being a physician assistant at Kaiser Permanente is centered on promoting a healing environment — one that maintains a caring, comforting practice while honoring the unity of the whole patient: mind, body, and spirit.
See What People are Saying About Working at KP
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