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Nursing Operations Director

Primary Location San Jose, California Worker Location Onsite Job Number 1287289 Date posted 06/12/2024
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Job Summary:

Plans, organizes, directs, evaluates and coordinates administrative nursing services within a single medical center including but not limited to patient care staffing office and systems, nursing supervisors, quality liaisons, bed control, and lift team/transport. Collaborates with KFHP/H and the Medical Group staff in the development and execution of strategic plans, providing quality care, and managing cost-effective services which are aligned with federal, state, and local regulations. Accountable for the following areas dependent upon medical center beds and services offered: Administrative Services: Staffing Offices including systems, Nursing Supervisors, Bed Control, Nursing Quality including Quality Liaisons and Responsible Reporting. Key Relationships include Clinical and Administrative Director peers, Chiefs of Service, other department directors reporting to Assistant Administrators for clinical and operations, regional PCS, AMGAs, community peers.

Essential Responsibilities:

  • Collaborates with CNO and other medical center management in identifying and implementing innovative models and best practices with an emphasis on quality of care, service improvements and cost reduction.  

  • With TPMG partner and other Directors, directs development and implementation of quality and utilization standards across the continuum of care to ensure coordinated plans of treatment, patient focused delivery of services and cost effective utilization of necessary services.  Builds trust with the nursing team through visibility.

  • Coordinates with TPMG to provide for the seamless transition of patients across the continuum of care.  Establishes partnerships with facility leadership groups.  

  • In collaboration with medical staff and facility leadership ensures a superior care experience and a safe environment with patients and staff.  Ensures policies, practices, and procedures comply with administrative, legal and regulatory requirements of the Health Plan contract and governmental and accrediting agencies.

  • Maintains and updates administrative policies and procedures related to nursing. Oversees the development of department standards as identified by regulatory agencies including policies and procedures.  

  • Provides clinical and professional oversight for areas of accountability.  Assures successful implementation of organizational strategies: Hospital Efficiency, Work Place Safety, Supply Cost Initiative including OR Back-log, Patient Satisfaction.  Through the hiring, retention, and development of internal staff in areas of accountability, achieves staffing ratios and optimal patient outcomes with minimal dependence on premium pay (overtime and registry/traveler staff).  

  • Mentors nursing managers in development of leadership skills, fiscally accountable staffing/scheduling practices, professional development of staff, and outcomes based practice.

  • Utilizes research data to implement clinical changes and the delivery of patient care and member services.

  • Develops services that achieve a high level of customer satisfaction with emphasis on customer service, highest standards of quality and innovation.  

  • Maintains a state of continuous regulatory readiness.  Enhances nursing practice and patient outcomes through the effective use of the GRASP committee.

  • Plans, organizes, directs, evaluates, and coordinates the staffing office including effective use of position control, scheduling practice, time and attendance system (TIME), staffing system (ANSOS), and workload system (GRASP).  

  • Develops and manages a high-functioning staffing office team that effectively utilizes resources, systems, and policies and procedures.

  • Ensures nursing supervisors provide professional and clinical oversight on off-shifts including mentoring of assistant nurse managers and staff.  

  • With Utilization Management, Support Services, ED, and other hospital departments, manages bed control by ensuring appropriate policies and procedures, effective communication channels, rapid response to EPRP for bed, and timely dispute resolution.  

  • Maintain bed control flow on a day-to-day basis.  

  • Works with facility Chief Financial Officer and Admitting Office to assure coordination of movement of patient through system and facilitate work with financial counselors.  Includes accountability for Admissions, Discharge, and Transfers (ADT) system.  Collaborates with Quality and Service on the development of nursing quality program.

  • Manages Quality Liaison(s) and ensures successful implementation of responsible reporting program and other nursing quality programs.  

  • Manages and resolves human resource, labor relations, employee and department safety and risk management issues.  

  • Participates in developing the hospitals plan for the recruitment and retention of nursing resources to ensure that a sufficient number of qualified staff members are available to meet the needs of the patients.

  • Directs the budget and resource allocations for designated departments.  Manages the financial performance and identifies and implements strategies to reduce costs and improve quality of care and services.  

  • Communicates effectively as hospitals advocate to members of the community, continually seeking ways to improve and promote the public relations objective of the hospital and marketing services.

  • Accesses KP Health Connect to evaluate the quality of care provided. Uses KP Health Connect to manage clinical operations.  Monitors quality, appropriateness, and accuracy of KP Health Connect documentation. Maintains role specific KP Health Connect competencies.

  • Kaiser Permanente conducts compensation reviews of positions on a routine basis.  At any time, Kaiser Permanente reserves the right to reevaluate and change job descriptions, or to change such positions from salaried to hourly pay status.  Such changes are generally implemented only after notice is given to affected employees.

Basic Qualifications:

  • Minimum seven (7) years of nursing experience in patient care.

  • Minimum five (5) years of management experience required.


  • Graduate of accredited school of nursing Masters in Nursing or Bachelors in Nursing with Masters degree in related field.
License, Certification, Registration
  • Registered Nurse License (California) required at hire
Additional Requirements:

  • Demonstrated strong interpersonal communication skills.
  • Demonstrated ability to lead and manage through influence and change.
  • Demonstrated knowledge of federal and state laws and regulations such as: Knox-Keene Act, Federal HMO Act, Nurse Practice Act, The Joint Commission, and all applicable Medicare and Medi-Cal regulations.
  • Demonstrated ability to achieve results in a union environment.
  • Proven ability to deliver results for meeting organizational objectives.
  • Proven ability to work effectively with Labor.
  • Proven strong quantitative and IT systems skills.
  • Previous experience and knowledge of nurse staffing and nursing workload IT systems.
  • Must be able to work in a Labor/Management Partnership environment.
Preferred Qualifications:

  • Magnet/shared governance experience preferred
  • Managing in a collective bargaining environment preferred
  • Doctor of Nursing Practice (DNP) or PhD in Nursing preferred
Primary Location: California,San Jose,San Jose Building 2 Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri, Working Hours Start: 08:00 AM Working Hours End: 04:30 PM Job Schedule: Full-time Job Type: Standard Worker Location: Onsite Employee Status: Regular Employee Group/Union Affiliation: NUE-NCAL-09|NUE|Non Union Employee Job Level: Director/Senior Director Department: San Jose Hospital - Nursing Administration - 0201 Pay Range: $195700 - $253220 / year The ranges posted above reflect the location in the job posting. The salary range may vary if you reside in a different location or state than the location posted. Travel: No On-site: Work location is on-site (KP designated office, medical office building or hospital). Worker location must align with Kaiser Permanente's Authorized States policy. At Kaiser Permanente, equity, inclusion and diversity are inextricably linked to our mission, and we aim to make it a part of everything we do. We know that having a diverse and inclusive workforce makes Kaiser Permanente a better place to receive health care, a more supportive partner in our communities we serve, and a more fulfilling place to work. Working at Kaiser Permanente means that you agree to and abide by our commitment to equity and our expectation that we all work together to create an inclusive work environment focused on a sense of belonging and wellbeing.

Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Submit Interest