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Nutrition Ambassador - PT/Day

Primary Location San Marcos, California Worker Location Onsite Facility San Marcos Hospital Job Number 1287010 Date posted 07/15/2024
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Description:
Job Summary:

Under indirect supervision, provides computer, clerical, customer service and food tray tasks to the Food and Nutrition Services areas. The Nutrition Ambassador contacts patients, obtains menu selections and provides hospitality support for meal service. Delivers meals to patients within the San Diego Service Area and Food/Nutrition standards and scripting. Relates information to the Registered Dietitians as issues arise.

Essential Responsibilities:


  • Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws. Interacts with patients to provide excellent customer service regarding patient meal service.

  • Maintains active communication with the kitchen staff for menu selections, special needs, special requests, food quality, tray accuracy, patient concerns and compliments.

  • Contacts patients in-person or by phone to determine their menu item preference.  

  • Recommends alternate food item selections using computer system.

  • Performs general record keeping and general office duties as needed.

  • Transports and delivers patient food carts to designated floors.

  • Delivers patient food trays, checks on food satisfaction and removes soiled trays from patient rooms, including most isolation patients.

  • Follows established scripting for all patient interactions.

  • Interacts with nursing regarding patient meal services and assists nurses in obtaining patient food.

  • Informs clinical staff of patients that may need further intervention, per policy.

  • Ensures that food trays being served are accurate, correct temperature, aesthetically pleasing and labeled properly.

  • Performs patient identification per policy.  

  • Provides telephone reception for Food and Nutrition Services areas by screening and referring incoming calls to appropriate staff.  

  • Takes and relays messages and gives out general procedural information.  

  • Performs related duties as assigned.


    • Checks trays on trayline and loads trays onto carts.
    Basic Qualifications:

    Experience


    • Essential Duties:



    • Ability to deal effectively with the public.

    • Ability to give instructions accurately and clearly.

    • Ability to use computer (desktop/laptop/tablet) and cell phones.


    Education


    • High School Diploma/GED


    License, Certification, Registration


    • N/A


    Additional Requirements:

    Preferred Qualifications:


    • Experience in assembling and serving special diet foods.


    Notes:



    • May be required to work different locations/hours/shifts based on operational needs. Variable Hours

    • Scheduled work hours per week will be 20-32. 

Primary Location: California,San Marcos,San Marcos Hospital Scheduled Weekly Hours: 21 Shift: Day Workdays: Sun, Mon, Tue, Wed, Thu, Fri, Sat Working Hours Start: 06:00 AM Working Hours End: 09:00 PM Job Schedule: Part-time Job Type: Standard Worker Location: Onsite Employee Status: Regular Employee Group/Union Affiliation: B09|OPEIU|Local 30 Job Level: Entry Level Department: SAN MARCOS MEDICAL CENTER - Food Preparation - 0801 Pay Range: $24.88 - $29.08 / hour The ranges posted above reflect the location in the job posting. The salary range may vary if you reside in a different location or state than the location posted. Travel: Yes, 10 % of the Time On-site: Work location is on-site (KP designated office, medical office building or hospital). Worker location must align with Kaiser Permanente's Authorized States policy. At Kaiser Permanente, equity, inclusion and diversity are inextricably linked to our mission, and we aim to make it a part of everything we do. We know that having a diverse and inclusive workforce makes Kaiser Permanente a better place to receive health care, a more supportive partner in our communities we serve, and a more fulfilling place to work. Working at Kaiser Permanente means that you agree to and abide by our commitment to equity and our expectation that we all work together to create an inclusive work environment focused on a sense of belonging and wellbeing.

Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Submit Interest