Health Education Assistant, On-Call
Primary Location San Mateo, California
Facility San Mateo Medical Offices
Job Number 1121008 Date posted 11/15/2022
Navigating the Hiring Process
We're here to support you!
Having trouble with your account or have questions on the hiring process?
Please visit the FAQ page on our website for assistance.
Need help with your computer and browser settings?
Please visit the Technical Information page for assistance or reach out to the web manager at kp-hires@kp.org.
Do you need a reasonable accommodation due to a disability?
A reasonable accommodation is any modification or adjustment that enables you to fully participate in completing the following:
- Online Submissions
- Pre-Hire Assessments
- Interview Process
Please submit your accommodation request and an HR Representative will contact you.
Description:
Minimum of one (1) year of full time or two (2) years of part time experience in the last five (5) years in Health Education or a customer/patient service area in a health care setting.
Associate's degree required in Health Sciences or in a related field.
High School Diploma or General Education Development (GED) required.
N/A
Bachelor's degree preferred in health care related field.
Health Education Assistants maintain daily operation of the health education center and programs. They provide program support and assistance to the department, internal and external customers. They assist members, physicians, staff, instructors and community members in utilization of health education services, patient resources, and online technology tools.
Essential Responsibilities:
- Provides excellent customer service that support behavior change, health promotion and organizational priorities.
- Assesses individual patient's needs, consults and recommends appropriate health education resources/services.
- Manage and process referrals to Health Education and book and register patients to appropriate health education resources and services.
- Respond to member requests, answer department phone and refer to other services or departments as needed.
- Conducts basic presentations (non-clinical) on health education member resources.
- Provides programmatic support for clinical initiatives that support department goals.
- Maintains daily operation of the Health Education Center(s) and Health Education classes, programs and initiatives.
- Coordinates Health Education class and program logistics and promotional materials (e.g. conduct reminder calls or secure messages).
- Support one to one appointments with Educators by booking, rooming, and providing support scheduling and appointment availability by uploading information into KP booking system.
- Registration and recovery registration of health education classes and one to one appointments.
- Orders supplies; stock Health Education Centers; track inventory, vendor management.
- Process sales and class fees, cash handling, inventory management.
- Document services provided by Health Education using internal KP clinical systems.
- Assists members in the utilization of Kaiser Permanente member-facing technology tools
- Patients are active on member facing online tools and utilize telehealth services
- Educate and orient members on member-facing technology tools (My Doctor Online, online videos, and phone applications) including kp.org registration and taking member photo.
- Coordinate work of health education volunteers and interns.
- Ensure all volunteer staff are engaged and support the mission and goals of Health Education department.
- Performs other related duties as assigned by management.
Grade 307
Basic Qualifications:
Experience
Education
License, Certification, Registration
Additional Requirements:
Must pass Intermediate level MS Office, Word, Excel and Power Point test.
Ability to clearly communicate both verbally and written.
The role may require working across different medical center/facilities within the same Service Area.
Must be able to work in a Labor/Management Partnership environment.
Preferred Qualifications:
Primary Location: California,San Mateo,San Mateo Medical Offices
Scheduled Weekly Hours: 1
Shift: Day
Workdays: Mon, Tue, Wed, Thu, Fri
Working Hours Start: 09:00 AM
Working Hours End: 05:30 PM
Job Schedule: Call-in/On-Call
Job Type: Standard
Employee Status: Regular
Employee Group/Union Affiliation: A01|SEIU|United Healthworkers
Job Level: Individual Contributor
Department: Redwood City Hospital - Med Adm Fac Strat Activity - A - 0206
Pay Range: $30.86 - $36.79 / hour
The ranges posted above reflect the location in the job posting. The salary range may vary if you reside in a different location or state than the location posted.
Travel: Yes, 10 % of the Time
At Kaiser Permanente, equity, inclusion and diversity are inextricably linked to our mission, and we aim to make it a part of everything we do. We know that having a diverse and inclusive workforce makes Kaiser Permanente a better place to receive health care, a more supportive partner in our communities we serve, and a more fulfilling place to work. Working at Kaiser Permanente means that you agree to and abide by our commitment to equity and our expectation that we all work together to create an inclusive work environment focused on a sense of belonging and wellbeing.
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Submit Interest
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Submit Interest
