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Health Care & Hospital Operations

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As a recognized leader in health care delivery, policy, and technology, we answer the needs of more than 11 million men, women, and children every day through the work we do. This mission begins with the passion, vision, and commitment of our leaders.

Support Services Administrator

Location: San Rafael, CA Job Number: 715261 Date posted: 07/10/2018
Description: Directs, manages, and controls medical center-based operational activities including: environmental services, plant operations, nutritional services (food services), telephone operator services, landscaping, linen, transportation, environmental health, safety and security services. Point of contact for all internal and external issues related to operation of physical plant, environmental services, landscaping and construction projects. Also provides service area oversight to Regional Departments: National Facilities Services, Construction Services and Supply Chain.

Essential Functions:
  • Achieves the optimal performance of facilities. Plans, develops and implements support services that achieve area business goals and objectives. Identifies, implements, and evaluates best practices, including systems development and cost-effective operations standards and focuses on prevention, intervention and identification of issues and problems prior to impact on operations.
  • Effectively manages budgets that are designed to maintain, remodel and secure the facility assets of the Area.
  • Directs the development and implementation of standards for plant operations, maintenance, safety, and enhancement of work and member space, building, grounds and equipment. Collaborates with service area constituents to structure support services that promote a high degree of internal customer satisfaction and the implementation of best practices.
  • Works closely with Regional and local departments to champion and implement organization-wide initiatives. (e.g., Workplace Safety, Revenue Enhancement, Business Continuity, Supply Savings). Works with Regional Financial Services and the Area Finance Officer to ensure all Area capital assets are tracked successfully. Works with staff of the National Facilities Services Department to plan, design and implement plant maintenance and large scale capital projects that adhere to organizational standards, are delivered on a timely basis and meet established budgets.
  • Participates in Area Management Teams that create and track long and short term business goals. Works with the Business Strategy & Finance and Materials Management departments to assure that all procurement activity adheres to organizational policies, procedures and financial standards.
  • Develops and revises standards for all Support Services departments as identified by regulatory agencies. Coordinates facility visits with authorities having jurisdiction over the Kaiser facilities including OSHA, DOH and The Joint Commission inspection.
  • Develops, coaches and manages a staff dedicated to providing professional expertise and a high degree of customer service.
  • Actively collaborates with our Labor Partners to create a professionally satisfying work environment by assuring that our managers and staff are working within the parameters of the KP National Labor Management Partnership Agreement.
  • Kaiser Permanente conducts compensation reviews of positions on a routine basis. At any time, Kaiser Permanente reserves the right to reevaluate and change job descriptions, or to change such positions from salaried to hourly pay status. Such changes are generally implemented only after notice is given to affected employees.

  • Basic Qualifications:
  • Minimum five (5) years of facility and support services operations required.
  • Minimumfive (5) years of supervisory/management experience.
  • Experience in business administration, public administration or related field.
  • Bachelor's degree required, OR four (4) years of experience in a directly related field.
  • High School Diploma or General Education Development (GED) required.
    License, Certification, Registration
  • N/A

    Additional Requirements:
  • Professional ceritifcation as CHFM or CEM preferred.
  • Demonstrate experience developing operational standards, policies and practices that promote organizational efficiencies, cost effectiveness and the delivery of high quality services.
  • Expert knowledge of federal and state laws and regulations especially those relating to environmental services, hazardous waste management and safety.
  • Demonstrated knowledge of the application of various codes/standards managed by local, state and national regulatory agencies and The Joint Commission regulations.
  • Demonstrated proficiency in the development, motivation, mobilization and leadership of effective teams that achieve results.
  • Ability to develop, administer and achieve sound financial plans and budgets.
  • Demonstrated understanding of environment care and its relation to hospital operations.
  • Must be able to successfully collaborate with Medical Group and Labor Partners to mutually achieve operational successes in a Labor/Management Partnership environment.
  • Demonstrated excellent communication skills (written, verbal, active listening).
  • Must be able to work in a Labor/Management Partnership environment.

    Preferred Qualifications:
  • Minimum five (5) years of facility and support services operations experience in health care environment preferred.
  • Practical experience in facility management, construction administration and project management.
  • Certification from ASHE, ASHES, AAE or IFMA preferred.
  • Master's degree preferred.
  • Bachelor's degree in engineering or related field preferred.
    Primary Location: California,San Rafael,San Rafael Hospital 99 Montecillo Rd. Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 8:30 AM Working Hours End: 5:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Salaried, Non-Union, Exempt Job Level: Director/Senior Director Job Category: Healthcare / Hospital Operations Department: Support Services Travel: Yes, 20 % of the Time
    Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

    External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.
  • About Health Care & Hospital Operations Careers

    Health Care & Hospital Operations Careers

    Envision the future, inspire change, and deliver results. Put your talents to work not just at a powerful business, but at an organization dedicated to empowering the health and well-being of millions. As a valued member of the Kaiser Permanente team, your visionary and strategic contributions are especially vital to our success. Come drive change within the organization and across the future of health care.

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