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Kaiser Permanente Careers

Vision Services

A Focus on Excellence

Understanding the critical importance of eye health, our optical team members provide patients with outstanding services and care.

Optical Dispenser

Location: Santa Clara, CA Job Number: 709884 Date posted: 07/13/2018
Description: Under general supervision of the optical sales branch manager, is responsible for all dispensing and optical activities. This includes all technical procedures of fitting, necessary bench work and allied optical procedures. Included also will be any necessary clerical functions required to satisfy patient needs which may include acting as liaison between pertinent departments.

Essential Functions:
  • Assists patient with selection of eyewear, making such facial measurements and adjustments as are necessary to properly fit glasses to the patient.
  • Interviews patient to determine visual needs.
  • Interprets refractionist's prescription.
  • Instructs and counsels patient on proper methods of eyeglass care.
  • Enters prescription and sales information into computerized system and performs all other clerical functions required to satisfy patient needs.
  • Verifies Optical Benefit coverage.
  • Dispenses and adjusts optical product.
  • Inspects final product for accuracy in accordance with prescription requirements, original order and ANSI Z80 standards.
  • Reconciles patient's concerns to their satisfaction.
  • Performs all other dispensing functions consistent with the accepted professional.
  • Practice as authorized by the California Board of Medical Examiners and organizational policies and practices.
  • Conducts daily inventory of frames and accessories as requires.
  • Perform necessary shop work as required, including but not limited to cutting, edging, dyeing, and mounting of lenses.
  • Repairs frames as required.
  • Completes all required forms.
  • Dispensers may also repair; solder; check out prescriptions; edge; mount and complete eyeglasses for final delivery to patients.
  • Dispensers may sell other products or perform other services as deemed necessary by the Employer.
  • Recommend to branch manger improvements in sales and service.
  • Maintain written and verbal communication with lab as required.
  • Will perform customer service and floor coordinating duties.
  • Performs other related duties as necessary.
  • This job has no supervisory responsibilities.


  • Basic Qualifications:
  • Four (4) years as an Optical Dispenser (Optician).
  • Contact lens fitting experience preferred.
  • High School Diploma/GED.
  • American Board of Optician (ABO) certification, preferred.
  • Demonstrated excellent customer service skills.
  • Computer knowledge and ability to enter prescriptions into computerized system and place retail eyeglass orders.
  • Typing 25 wpm.
  • 50 mile travel.
  • Ability to read and comprehend simple instructions, short correspondence, and memos.
  • Ability to write simple correspondence.
  • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
  • Must be willing to work in a Labor Management Partnership environment.
  • Also, refer to Position Specifications outlined in the appropriate collective bargaining agreement.


    Skills Testing*: Typing 25 WPM
    Primary Location: California,Santa Clara,Santa Clara Medical Offices 710 Lawrence Express W Scheduled Weekly Hours: 24 Shift: Day Workdays: Mon: 9:45 AM - 6:15 PM, Wed: 10:30 AM - 7:00 PM, Sat: 8:00 AM - 4:30 PM *Additional hours may be required based on operational need according to the provisions of the NUHW contract. Hours subject to change with short notice.Some evenings and/or Saturdays Working Hours Start: See Schedule Working Hours End: See Schedule Job Schedule: Part-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: NUHW Job Level: Individual Contributor Job Category: Optical Services Department: Optical Services Travel: Yes, 5 % of the Time
    Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

    External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.
  • About Vision Services Careers

    Vision Services

    Our focus on total health extends to one of our most important senses: our sight. As a member of our vision services team, you'll contribute to our members' comprehensive eye care and individual style by supporting them with a variety of services, including optometry, ophthalmology, optical sales, laser vision correction, intraocular lens implantation, cataract surgery, and more. Working directly with members, you'll promote vision health and a positive outlook as you contribute to our collaborative team.

    From providing great medical care from trusted Kaiser Permanente Ophthalmologists and Optometrists, to supporting that with a great selection of eyewear at our Optical Centers — often in the same convenient location — our Vision Essentials team makes sure our members feel, see, and look their best.

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