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Kaiser Permanente Careers

Licensed Nurses & Physician Assistants

The Front Line of Patient Care

Our nurse professionals embody what it means to provide the best patient interactions possible. They also advance the art and science of nursing in a patient-centered, healing environment.

Service Director, RN - ER

Location: Santa Clara, CA Job Number: 700942 Date posted: 05/14/2018
Description: Plans, organizes, directs, evaluates and coordinates inpatient nursing services and/or integrated outpatient- inpatient nursing services across the continuum of care within a Service Area or within a single medical center. Works with KFHP/H and the Medical Group staff developing strategic plans, providing quality care, cost effective services which are aligned with federal, state, and local regulations.

Essential Functions:
  • Collaborates with other Service Directors in identifying and implementing innovative models and best practices, emphasizing service improvements and cost reduction.
  • Directs development and implementation of quality and utilization standards across the continuum of care to ensure coordinated plans of treatment, customer focused delivery of services and cost effective utilization of necessary services.
  • Ensures compliance with administrative, legal and regulatory requirements of the Health Plan contract and governmental and accrediting agencies. Oversees the development of department standards as identified by regulatory agencies.
  • Develops services that achieve a high level of customer satisfaction with emphasis on customer service, highest standards of quality and innovation.
  • Manages and resolves human resource, labor relations, employee and department safety and risk management issues. May act as site administrator.
  • Utilizes research data to implement clinical changes and the delivery of patient care and member services.
  • Directs the budget and resource allocations.
  • Manages the financial performance and identifies and implements strategies to reduce costs and improve quality of care and services.
  • Kaiser Permanente conducts compensation reviews of positions on a routine basis. At any time, Kaiser Permanente reserves the right to reevaluate and change job descriptions, or to change such positions from salaried to hourly pay status. Such changes are generally implemented only after notice is given to affected employees.

  • Basic Qualifications:
    Experience
  • Minimum eight (8) years of nursing experience in patient care.
  • Minimum five (5) years of management experience required.
    Education
  • BSN or BA in health care related field required.
  • Graduate of accredited school of nursing.
    License, Certification, Registration
  • Current California RN license required.
  • BLS certificate required.

    Additional Requirements:
  • Demonstrated strong interpersonal communication skills.
  • Demonstrated knowledge of Nurse Practice Act, The Joint Commission, and other local, state, and federal regulations.
  • Must be able to work in a Labor/Management Partnership environment.

    Preferred Qualifications:
  • Master's degree preferred.
    Primary Location: California,Santa Clara,Santa Clara Hospital 700 Lawrence Express Wy. Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri, *Schedule may vary to meet operational needs Working Hours Start: Variable Working Hours End: Variable Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Salaried, Non-Union, Exempt Job Level: Director/Senior Director Job Category: Nursing Licensed Department: Emergency Travel: No
    Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

    External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.
  • About Nursing & Physician Assistant Careers

    Nursing Careers

    Through professional practice and leadership, nurses at Kaiser Permanente continually advance the art and science of nursing. But we recognize that what we do is more than clinical practice. We believe that every interaction — whether it is with a patient, a colleague, a physician, or anyone else — has the potential to be extraordinary. And we find that approaching our daily routine with this in mind gives each and every action new meaning and allows us to focus on the moment, empowering us to deliver expert care.

    No matter where you are in your nursing career, the size and scope of our organization means you have the resources, technology, tools, and support you need to make a lasting impact.

    Passion. Committment. Excellence. Discover Nursing At KP.

    Passion. Committment. Excellence. Discover Nursing Management at KP.

    Physician Assistant Careers

    Physician assistants play a powerful and important role in delivering high-quality, informative care. Working directly with patients, their families, colleagues, and supervising physicians, they are vital in defining the overall care experience.

    Being a physician assistant at Kaiser Permanente is centered on promoting a healing environment — one that maintains a caring, comforting practice while honoring the unity of the whole patient: mind, body, and spirit.

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    Feb 2, 2018

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