The Front Line of Patient Care
Our nurse professionals embody what it means to provide the best patient interactions possible. They also advance the art and science of nursing in a patient-centered, healing environment.
Charge Nurse II - Ambulatory Care
Location: Santa Cruz, CA Additional Locations:Job Number: 830835 Date posted: 11/21/2019
Essential Functions:
The Charge Registered Nurse demonstrates proficiency by exhibiting the following skills, competencies, & behaviors:
- Formulates a goal-directed plan of care when & where appropriate to do so.
- Implements care in a thorough, skillful, consistent, & continuous manner.
- Establishes patient care priorities based on essential patient needs & availability of unit resources (time, personnel, equipment, & supplies).
- Identifies patient/family learning needs & acts to meet them.
- Demonstrates an awareness of & sensitivity to patient/family rights, age specific needs, cultural & ethical beliefs.
- Provides/coordinates care for patients/patient populations.
- Establishes effective working relationships w/members of the health care team, patients, & families.
- Acknowledges staff rights & cultural & ethical beliefs.
- Delegates appropriately & coordinates duties/activities of health care team members.
- Evaluates effectiveness of care given by team members.
- Utilizes effective communication methods & skills, following lines of authority, as appropriate.
- Demonstrates knowledge of & applies safety principles as identified by the institution.
- Participates regularly in staff development activities for unit & department personnel.
- Demonstrates knowledge of legal issues, including patient confidentiality & risk management in all aspects of patient care & unit functioning.
- Participates in unit & department Performance Improvement activities.
- Participates in nursing research activities as requested.
- Identifies & solves problems effectively.
- Demonstrates a service philosophy in all interactions w/patients, families, & all members of the health care team.
- Provides data for staffing decisions & demonstrates flexibility in the resolution of staffing issues; demonstrates flexibility when floating to other units upon requests.
- Demonstrates proficiency in the use of computers & telecommunication modalities in documenting, tracking & conveying information.
- If practicing in a specialty/extended role, fulfills the expectations established for the particular role.
- Upholds Kaiser Permanente's Policies & Procedures, Principles of Responsibilities, & applicable state, federal & local laws.
- Provides professional leadership & direction of department personnel in order to maintain efficient delivery of effective patient care.
- Mentors, orients, & coaches others in unit specific operations & patient care activities.
- Shares responsibility & authority w/subordinates & holds them accountable for performance.
- Demonstrates ability to identify & resolve problems in collaboration w/work team & w/other departments.
- The incumbent motivates & provides clinical direction to other employees, but does not have the authority to hire, fire, discipline, nor effective input into such.
- At least two (2) years of practicing as a Registered Nurse.
- At least two (2) years of recent full-time or part-time equivalent experience in the ambulatory care setting &/or specialty area.
- AMBULATORY CARE GENERALIST - 2 years acute care experience. 6 months recent (within the last 3 years) experience in an ambulatory care setting. Leadership experience preferred.
- SPECIALITY AREAS - If no qualified candidate, will be willing to train. Where indicated, candidates in training are required to obtain appropriate certification(s) within the designated timeframe for a particular field of practice.
- High School Diploma/GED.
- Graduate of an accredited registered nursing program & completion of the current hours required by the BRN of RN student clinical experience; OR Graduate of registered nursing program & either 1) 2000 hours of RN experience in clinical area of specialty from a licensed acute care facility within three (3) years of graduation; or 2) graduate of an accredited licensed vocational nursing program that includes clinical student experience in acute care & has worked 2000 hours as a licensed vocational nurse within the clinical area of specialty within three (3) years before graduation.
- Current license to practice as a Registered Nurse in California.
- Current Basic Life Support (BLS) certification for health care providers.
- Depending on the particular specialty, ACLS and/or NALS and/or PALS and/or PEARS and/or NRP may also be required for this position.
- Demonstrated knowledge of the RN scope of practice.
- Demonstrated commitment to service orientation (members, staff, providers).
- Demonstrated effective written & oral communication skills (in English).
- Good interpersonal skills.
- Also refer to Position Specifications outlined in the appropriate collective bargaining agreement.
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.
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Through professional practice and leadership, nurses at Kaiser Permanente continually advance the art and science of nursing. But we recognize that what we do is more than clinical practice. We believe that every interaction — whether it is with a patient, a colleague, a physician, or anyone else — has the potential to be extraordinary. And we find that approaching our daily routine with this in mind gives each and every action new meaning and allows us to focus on the moment, empowering us to deliver expert care.
No matter where you are in your nursing career, the size and scope of our organization means you have the resources, technology, tools, and support you need to make a lasting impact.
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Physician assistants play a powerful and important role in delivering high-quality, informative care. Working directly with patients, their families, colleagues, and supervising physicians, they are vital in defining the overall care experience.
Being a physician assistant at Kaiser Permanente is centered on promoting a healing environment — one that maintains a caring, comforting practice while honoring the unity of the whole patient: mind, body, and spirit.

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