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Information Technology

Site Support Specialist - Technical / Desktop/ IT Support / EPIC

Location: Santa Cruz, CA Job Number: 657914 Date posted: 01/03/2018
Description: Provides immediate end-user support to patient care and business process teams to facilitate the introduction, acceptance, integration and use of KP HealthConnect and related systems. Performs basic hardware and application support, workflow integration, troubleshooting, and consulting on related applications.

Essential Functions:
  • Provide end-user support for the use of the KP HealthConnect system including other related system implementations and upgrades.
  • Respond to and monitor service requests, diagnose, troubleshoot and coordinate resolution of technical problems and information technology issues related to the electronic medical record.
  • Analyze situations in the clinical environment to resolve technical problems.
  • Identify and coordinate new processes, system functionality, system changes and enhancements to support clinical information and meet business needs.
  • Facilitates the installation and implementation of KP HealthConnect and hardware equipment between IT departments and the patient care and business process teams.
  • Develop processes to promote and communicate the integration of new or enhanced business and clinical systems into the business and patient care setting and their effectiveness.
  • Provides basic training and consulting to end-user to facilitate learning of basic and specialized applications.
  • Leads classes for end users on HealthConnect application.
  • Shares knowledge and learning w/ other Site Support Specialist.
  • Supervision Received.
  • Is competent in most phases of HealthConnect application to work independently.
  • Typically works under general supervision of Lead or Manager.
  • Problem Solving and Decision Making.
  • Analyzes problems and takes corrective action.
  • Collaborates w/ associates to suggest resolution of problems.

  • Basic Qualifications:
  • Minimum one (1) of related experience OR six (6) months of experience with the EPIC application.
  • Minimum two (2) years of health care operations experience.
  • Bachelor's degree in computer science or a related field OR four (4) years of experience in a directly related field.
  • High School Diploma or General Education Development (GED) required.
    Licenses, Certifications, Registrations
  • N/A.

    Additional Requirements:
  • Proficient with office suite type applications.
  • Strong analytical ability and interpersonal skills to communicate with clients, other staff and vendors.
  • Proficient in 3 HealthConnect Suites: ADT, Revenue Capture and Ambulatory.
  • Must be able to work in a Labor/Management Partnership environment.

    Preferred Qualifications:
  • Customer support experience preferred.
  • Knowledge of computer science theory or health care application preferred.

    Primary Location: California,Santa Cruz,Santa Cruz Medical Offices Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon - Fri Working Hours Start: 8:00 AM Working Hours End: 5:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Non-Union, Non-Exempt Job Level: Individual Contributor Job Category: Information Technology Department: Proj Mgmt-KPHC Strategies Travel: No
    Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

    External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.
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