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Kaiser Permanente Careers

Research & Development

Innovation in Practice

Operating one of the industry’s largest and most respected research programs, Kaiser Permanente employs nearly 1,800 research experts at 9 specialized centers across the country. With a research budget of $221 million and more than 2,500 studies and clinical trials underway at any given time, this is a place where you can have a profound impact on the future of health.

Bilingual Research Interviewer - Temporary (KPWHRI) Seattle, WA

Location: Seattle, WA Additional Locations:
Job Number: 837618 Date posted: 10/14/2019
Description:

JOIN THE SURVEY
RESEARCH INTERVIEWER TEAM AT KPWHRI! WE WORK IN DOWNTOWN SEATTLE, AT THE EDGE
OF CAPITOL HILL AND SOUTH LAKE UNION. OUR WEEKLY WORK SCHEDULE IS VARIABLE,
WITH WEEKDAY MORNING, AFTERNOON AND EVENING SHIFTS AVAILABLE. INTERVIEWERS WILL
ALSO WORK AT LEAST 4 HALF-DAY WEEKEND SHIFTS PER MONTH.

THIS POSITION REQUIRES
FLUENCY IN SPEAKING, READING AND WRITING IN BOTH ENGLISH AND SPANISH.





IDEAL CANDIDATES HAVE
STRONG CUSTOMER SERVICE AND PHONE COMMUNICATION EXPERIENCE, INCLUDING POSITIVE
INTERPERSONAL SKILLS AS WELL AS A CLEAR SPEAKING VOICE AND ACTIVE LISTENING
ABILITIES. ATTENTION TO DETAIL AND ABILITY TO FOLLOW STUDY-SPECIFIC PROTOCOLS
ARE ESSENTIAL. IN ADDITION TO CONDUCTING RESEARCH INTERVIEWS, STAFF WILL
PERFORM A VARIETY OF OFFICE TASKS INCLUDING TYPING AND 10-KEY, MAIL ASSEMBLY,
SCANNING, DATA ENTRY, AND VERIFICATION. COMPUTER PROFICIENCY AND INTEREST
IN/ABILITY TO DEVELOP NEW SKILLS WILL HELP ENSURE SUCCESS. EXCELLENT ATTENDANCE
RECORD.


Conduct survey research interviews via telephone on various research projects. Record responses using Computer Assisted Interviewing Program (CATI) on Computer Assisted Survey Execution System (CASES) following specific project-driven protocols and procedures.



Essential Responsibilities:
- Administers survey research interviews. Contact study subjects according to specific study protocols. Gain cooperation of the respondent. Administer interviews following scripts and instruments using approved interviewing techniques and protocols. Accurately and completely records interview responses on CATI system using CASES software. Pilot test interview instruments in development and provide feedback to supervisor.
- Obtain updated address/phone information. Follow project-specific protocol using directory assistance, M&B data, chart requests and subject provided contracts, directories or other sources.
- Perform general study related activities. Identify study problems. Perform related clerical tasks. Attend CHS staff meetings if indicated. Attend interviewer staff meetings and project trainings. Attend internal trainings as needed.

Basic Qualifications:
Experience
- Minimum one (1) year of experience doing public contact via telephone.
Education
- High School Diploma/GED.
License, Certification, Registration
- N/A


 


Additional Requirements:
- Organizational, communication and interpersonal skills.
- Computer skills including MS Word; Typing 50 WPM; 10 key.


 


Preferred Qualifications:
- One (1) year of interviewing experience using CATI and CASES.

Primary Location: Washington,Seattle,Met Park East 1730 Minor Ave. Scheduled Weekly Hours: 1 Shift: Variable Workdays: Mon, Tue, Wed, Thu, Fri, Sat, Sun Working Hours Start: Varies Working Hours End: Varies Job Schedule: Per Diem Job Type: Standard Employee Status: Temporary Employee Group/Union Affiliation: OPEIU Job Level: Individual Contributor Job Category: Research and Development Department: KPWHRI Travel: No Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

About Research & Development Careers

Careers in Research & Development

Recognized worldwide for their scientific expertise, our researchers collect data on topics including cardiovascular disease, diabetes, mental health, and drug safety — just to name a few.

In addition to studies centered at these facilities, our physicians and researchers conduct clinical trials of new drugs, medical devices, and other therapies through several organized centers and independently at single sites. Put together, Kaiser Permanente's research centers and scientists comprise one of the largest and most comprehensive nonacademic research programs in the United States.

As a member of this team, you'll engage in meaningful work that has the power to affect outcomes and improve global health. Focused on areas like public-sector health services, epidemiology, and behavioral and clinical research, the work you do will ultimately allow us to improve the cost effectiveness and quality of the care we deliver — all while saving lives.

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