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Kaiser Permanente Careers

Research & Development

Innovation in Practice

Operating one of the industry’s largest and most respected research programs, Kaiser Permanente employs nearly 1,800 research experts at 9 specialized centers across the country. With a research budget of $221 million and more than 2,500 studies and clinical trials underway at any given time, this is a place where you can have a profound impact on the future of health.

Business Process Analyst (KPWHRI) Seattle, WA

Location: Seattle, WA Additional Locations:
Job Number: 776867 Date posted: 02/28/2019

Under the direction of GHRI Manager/Director, provides quality service to GHRI units through effectively supporting business systems, providing technical project support, and overseeing unique scientific processes such as annual scientific review, grant applications, labor distribution, effort management, or compliance. Develops & documents business procedures for GHRI staff for all workflows. Ensures business procedures are in compliance with mandated federal regulations. Leads cross-functional workgroups. Provides recommendations to GHRI leadership on workflow modifications to business processes and research-specific software systems. Facilitates the introduction, acceptance, integration, and effective use of business process software and integration of quality initiatives and Lean methodology in business operations functions. Develops training curricula & instructional materials, and provides user training.

Essential Responsibilities:
- Training: Develops job breakdowns, job aids, and training tools. Develops and delivers end-user learning opportunities including consultations and coaching, 1:1 sessions, classroom trainings, online (Aspire-compatible) trainings, user assessments, and feedback reporting to promote acceptance and optimal use of procedures and workflows for research business processes. Identifies training needs through user and system assessments and end-user observations. May serve as KPWHRI Aspire administrator or otherwise consult about KPWHRI Aspire trainings.
- Research Systems: Leads changes & improvements with research-specific tools & supporting processes (such as EndNote, Adobe,, labor distribution tools, or Other Support databases). Maintains & builds SharePoint or intranet sites to support team projects & goals. Provides analysis for collected data & assists with recommendations and/or reports. Identifies and investigates problems frontline staff are experiencing with software, processes, or systems. Develops solutions and implements updated processes or systems. Tests new & upgraded software functionality. Keeps up-to-date on changing technology. Implements changes using project management concepts and instructional design concepts.
- Process Improvement: Stays current on processes and takes lead in establishing or adjusting processes and guidelines based on changing regulations and other external or internal factors. Develops and implements communication plans. Creates & maintains documentation. Is the subject matter expert to answer questions using own knowledge or available resources and experts. Audits, analyzes, and researches procedural issues, and identifies impact on KPWHRI. Consults w/ KPWHRI leadership to support optimal workflows. Proactively recommends and implements enhancements to processes, systems and workflows. Provides recommendations to leadership on impacts, possible/necessary alternatives, and critical milestones regarding process changes. Develops & maintains knowledge of Lean quality improvement principles.
- Cross-Functional: Applies Lean principles to leadership of cross-functional workgroups to create and improve research processes. Participates and engages fully and respectfully in process improvement efforts, as well as in any cross-functional teams that this position may be involved in. Promotes visibility of own unit across KPWHRI.

Basic Qualifications:
- Minimum four (4) years of knowledge of department specific systems (such as, LDT tool, or Other Support database).
- Bachelor's degree in areas of accounting, business administration, systems or general studies OR four (4) years of experience in a directly related field.
- High School Diploma or General Education Development (GED) required.
License, Certification, Registration
- N/A.

Additional Requirements:
- Prior experience in GHRI or a research setting.
- Health care or research business operations or business process analytical experience, including experience training staff or doing presentations.
- Knowledge of key compliance regulations that govern the work (such as grant submission requirements, OMB regulations, or effort certification principles) and best practices in research administration.
- Knowledge of GHRI technical systems and systematic workflow.
- Excellent report-writing skills. May require knowledge of statistics to create useful dashboards and team facilitation skills.
- Must demonstrate strong competencies in the following areas: teamwork, customer service, organizational awareness, initiative, productivity, planning and organizing, and technical knowledge, support & consultation.
- Analytical, problem-solving, communication, leadership, operational project management, and training skills.
- Able to work with minimal direction.

Preferred Qualifications:
- Five (5) years of lead experience.
- Experience with delivery of training and data audit & analysis.
Primary Location: Washington,Seattle,Met Park East 1730 Minor Ave. Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri, Working Hours Start: 8:00 AM Working Hours End: 5:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Salaried, Non-Union, Exempt Job Level: Individual Contributor Job Category: Research and Development Department: KPWHRI Travel: Yes, 5 % of the Time Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

About Research & Development Careers

Careers in Research & Development

Recognized worldwide for their scientific expertise, our researchers collect data on topics including cardiovascular disease, diabetes, mental health, and drug safety — just to name a few.

In addition to studies centered at these facilities, our physicians and researchers conduct clinical trials of new drugs, medical devices, and other therapies through several organized centers and independently at single sites. Put together, Kaiser Permanente's research centers and scientists comprise one of the largest and most comprehensive nonacademic research programs in the United States.

As a member of this team, you'll engage in meaningful work that has the power to affect outcomes and improve global health. Focused on areas like public-sector health services, epidemiology, and behavioral and clinical research, the work you do will ultimately allow us to improve the cost effectiveness and quality of the care we deliver — all while saving lives.

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