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Clinical Support

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Manager Ancillary Services II - Pharmacy

Location: Seattle, WA Job Number: 708111 Date posted: 06/14/2018
Description: Manages, organizes and directs the daily operations of all assigned direct or matrix ancillary services teams within the medical center or service line. Oversees the care and delivery of service provided ensuring that they meet or exceed clinical quality and safety standards. Works in collaboration with medical center and service line managers to assure quality outcomes, manage access, and implement reliable clinical processes and procedures.

Essential Responsibilities:
  • Operational Excellence: Manages, organizes and directs the daily operations of all assigned direct or matrix ancillary services teams within the medical center or service line. Oversees the care and delivery of service ensuring that they meet or exceed clinical quality and safety standards. Responsible for the implementation of both medical center and service line(s) goals and objectives.Works in collaboration with medical center and service line managers to assure quality outcomes, manage access, and implement reliable clinical processes and procedures. Educates physicians on appropriate use of medications to meet consumer drug needs and to manage drug expenses. Influences provider prescribing habits.
  • Financial Stewardship: Manages costs to targeted financial performance and allocated resources. Provides input to the development of annual budget. In collaboration with other medical center management or service line colleagues, makes operational adjustments as needed to meet financial targets. Identifies care-related capital needs and oversees research for requests.
  • Continuous Improvement: Implements complex change and improvements associated with access management, clinical quality, safety standards and service excellence.Patient Experience: Assures the delivery of care that meets or exceeds service excellence standards. Trains and supports staff in delivering a consistent customer experience. Resolves patient complaints and unusual occurrence (UOs).
  • Staff Engagement & Development: Manages staff, including selection, training, onboarding and development, performance management, recognition, discipline and termination. Collaborates with other ancillary services managers as needed to develop P&Ds, coaching, discipline and performance management of matrix reporting staff. Supports a culture of excellent service and communication that positively influences staff engagement. Assures a safe, productive, and supportive work environment for all staff.
  • Compliance and Emergency Preparedness: Ensures ongoing compliance and adherence to GH policy/procedure, as well as, other compliance, regulatory, accreditation, and enterprise requirements. Oversees frontline staff to maintain clinical standards and practice in accordance with all local, state and federal requirements. Assures that staff within the care team are trained and know what is expected during and after an emergency.


  • THIS PHARMACY MANAGER POSITION HAS OVERSIGHT OF BOTH THE NORTHGATE AND NORTHSHORE PHARMACIES AND TEAMS. TIME WILL BE DIVIDED BETWEEN THE TWO LOCATIONS AS WELL AS MEETINGS AT THE RENTON ADMINISTRATIVE CAMPUS.


  • Basic Qualifications:
    Experience
  • Minimum three (3) years of experience in a leadership role, managing the day-to day operations, performance of staff and work flow.
    Education
  • Bachelor's degree or PharmD degree in pharmacy.
    License, Certification, Registration
  • Washington state pharmacist license required by date of hire/transfer


    Additional Requirements:
  • Demonstrated leadership skills with the ability to direct the activities of others on a direct or matrix team basis.
  • Ability to collaborate and be influential across various roles and service areas.
  • Ability to recruit, mentor, develop and engage staff, monitor performance standards, deliver results, and hold staff accountable.
  • Strong communication, collaboration and change management skills.
  • Ability to prioritize and manage multiple tasks simultaneously.
  • Ability to effectively anticipate, resolve and respond to issues as they arise.
  • Knowledge of ancillary services regulatory and/or health care requirements.
  • Financial management skills.


    Preferred Qualifications:
  • Advanced degree and/or specialty residency in pharmacy, health administration or business administration.

    Primary Location: Washington,Seattle,Northgate Medical Center 9800 4th Ave. NE Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 8:00 AM Working Hours End: 5:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Salaried, Non-Union, Exempt Job Level: Manager with Direct Reports Job Category: Patient Care Services (Non RN) Department: Pharmacy Travel: Yes, 10 % of the Time
    Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

    External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.
  • About Clinical Support Careers

    Clinical Support Careers

    Supporting members and patients as vital members of our care delivery team, our patient care services professionals include our medical assistants, sterile processing technicians, surgical technicians, nursing assistants, and so much more.

    There is a deep breadth of clinical support career options that allow medical professionals to deliver quality health care to our patients. These roles are critical, instrumental, and unique, with a variety of career settings (inpatient, outpatient, home care) and departments. Opportunities to develop oneself, grow professionally, and transfer to new roles/locations make these roles especially rewarding.

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