Research Interviewer (TPT) - Bilingual Spanish preferred
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- Contact study subjects according to specific study protocols.
- Gain cooperation of the respondent.
- Enroll respondent in study activities.
- Administer survey research interviews.
- Administer interviews following scripts and instruments using approved interviewing techniques and protocols.
- Review consent forms and obtain verbal consent to participate.
- Accurately and completely record interview responses using CATI software and WEB platforms.
- Pilot test interview instruments in development and provide feedback to supervisor.
- Obtain updated address/phone information.
- Perform general study related activities, including mailing assembly and quality control, scanning, and verification of scanned surveys and other related clerical tasks.
- Attend KPWHRI staff meetings, as indicated.
- Attend interviewer staff meetings and project trainings.
- Attend other internal trainings, as requested.
- Minimum one (1) year of customer service experience.
- High School Diploma or General Education Development (GED) required.
- Relevant computer proficiency.
- Ability to work independently.
- Strong written and verbal communication skills.
- Detail oriented.
- Ability to problem solve in fast-paced environment.
- One (1) year of phone-based interviewing or call center experience.
- Two (2) years of customer service experience, including telephone communications.
- One (1) year of experience in participant-facing research (health services, public opinion, education or other types of research).
- Knowledge of survey research practices and phone room technology.