Research Interviewer - TPT
Primary Location Seattle, Washington
Job Number 1151478 Date posted 01/24/2023
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Description:
Essential Responsibilities:
Join the survey research team at KPWHRI! Our team conducts high quality survey research and recruitment activities for scientific investigators at the Institute. We are looking for part-time Research Interviewers to join the team in recruiting study participants and conducting telephone survey interviews. Telephone Research Interviewer training is provided.
Conduct survey research interviews via telephone on various research projects using Computer Assisted Telephone Interviewing (CATI) software. Follow specific Survey Scripts and project specific protocols and procedures. Support the Survey Research Program by performing research project related clerical and data processing duties. Requires variable and flexible scheduling, including days, evenings, and weekends.
Essential Responsibilities:
- Contact study subjects according to specific study protocols.
- Gain cooperation of the respondent.
- Enroll respondent in study activities.
- Administer survey research interviews.
- Administer interviews following scripts and instruments using approved interviewing techniques and protocols.
- Review consent forms and obtain verbal consent to participate.
- Accurately and completely record interview responses using CATI software and WEB platforms.
- Pilot test interview instruments in development and provide feedback to supervisor.
- Obtain updated address/phone information.
- Perform general study related activities, including mailing assembly and quality control, scanning, and verification of scanned surveys and other related clerical tasks.
- Attend KPWHRI staff meetings, as indicated.
- Attend interviewer staff meetings and project trainings.
- Attend other internal trainings, as requested.
Basic Qualifications:
Experience
- Minimum one (1) year of customer service experience.
Education
- High School Diploma or General Education Development (GED) required.
License, Certification, Registration
- N/A
Additional Requirements:
- Relevant computer proficiency.
- Ability to work independently.
- Strong written and verbal communication skills.
- Detail oriented.
- Ability to problem solve in fast-paced environment.
Preferred Qualifications:
- One (1) year of phone-based interviewing or call center experience.
- Two (2) years of customer service experience, including telephone communications.
- One (1) year of experience in participant-facing research (health services, public opinion, education or other types of research).
- Knowledge of survey research practices and phone room technology.
Primary Location: Washington,Seattle,Met Park East
Scheduled Weekly Hours: 1
Shift: Variable
Workdays: Mon, Tue, Wed, Thu, Fri, Sat, Sun
Working Hours Start: 12:01 AM
Working Hours End: 11:59 PM
Job Schedule: Part-time
Job Type: Standard
Employee Status: Temporary
Employee Group/Union Affiliation: J04|OPEIU|OPEIU East and West
Job Level: Individual Contributor
Department: Met Park East - RI Survey Research_Recharge - 1130
Pay Range: $19.59 - $22.84 / hour
Travel: No
At Kaiser Permanente, equity, inclusion and diversity are inextricably linked to our mission, and we aim to make it a part of everything we do. We know that having a diverse and inclusive workforce makes Kaiser Permanente a better place to receive health care, a more supportive partner in our communities we serve, and a more fulfilling place to work. Working at Kaiser Permanente means that you agree to and abide by our commitment to equity and our expectation that we all work together to create an inclusive work environment focused on a sense of belonging and wellbeing.
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
