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Research Specialist II - Phone Operations (KPWA Health Research Institute)

Primary Location Seattle, Washington Job Number 1172508 Date posted 04/04/2023
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Join the survey research team at KPWHRI! Our team conducts high quality survey research and recruitment activities for scientific investigators at the Institute as well as outside organizations. The Research Specialist II participates as part of the core phone operations team and supports operational activities for the Survey Research Program’s phone-based projects, focusing on study recruitment, enrollment, and data collection. The Research Specialist II contributes to successfully implementing study phone-based protocols. This position is onsite with hybrid potential. The schedule for is Tuesday-Friday, 11:30am-8:30pm and Saturday 9:30am-2:30pm. Occasional weekday morning hours required, as needed. Please complete the online application and upload a resume and cover letter. 

Under the general supervision of a Research Project Manager, independently performs and may oversee operational activities for research project(s) including complex recruitment, data collection, and database management guided by written protocols. Participates in the development and implementation of research protocols and procedures. Participates as part of the research team and may provide administrative support for the research study. Provides leadership to Research Specialist Is, which may include providing functional oversight and training. Receives minimal instruction on routine work and general instructions on new projects. Requires a minimum of one year of research experience and some use of independent judgment and discretion in non-routine matters.

Essential Responsibilities:

  • Recruitment/Data Collection Activities: a) Independently performs (and may oversee) complex recruitment and/or data collection activities requiring specialized skills, education, or experience (e.g., medical record reviews, interviews, mailed questionnaires, physical measurements, and quality assurance). b) Interacts and communicates with study participants effectively, responding to their questions, including more difficult issues escalated by other study staff (e.g., when specified by written protocols or when the issue needs interpretation). c) May be expected to make impromptu judgment calls about sensitive situations or protocols when working unsupervised (e.g., after hours in clinic, or when supervisor is unavailable).

  • Systems/Tracking - Development & Maintenance a) With appropriate guidance, develops and/or maintains written study materials, protocols, and documentation. Develops components of study procedures (e.g., recruitment strategies). b) Develops and maintains computer files, databases, and/or computer tracking systems for project documentation, monitoring, data collection, and data quality. c) Provides data reports and identifies data quality issues.

  • Training/Oversight/Mentoring a) May provide functional oversight and training of Research Specialist Is and other study staff (e.g., Research Interventionists).

  • Administration & Communication a) May provide administrative support for the research study, including ordering supplies, scheduling/coordinating meetings, filing, copying, etc. b) Participates as part of the research team by attending meetings, recording minutes, identifying and communicating problems, and proposing solutions.


Basic Qualifications:



  • Minimum five (5) years of experience working in health care or health research. If candidate has bachelors degree or higher, will accept one (1) year experience working in health care or health research. Relevant paid intern or volunteer experience may be considered towards the experience requirement.



  • High School Diploma OR General Education Development (GED) required.


License, Certification, Registration

  • N/A


Additional Requirements:

  • Intermediate or demonstrated knowledge of research methodology and data collection modalities relevant to the project (e.g. medical record review, interviewing, participant assessment, recruitment and retention).

  • Relevant computer proficiency.

  • Intermediate written and verbal communication skills.


Preferred Qualifications:

  • Six (6) years of experience working in health care or health research with progressively increasing responsibilities or a commensurate combination of education and experience.

  • Prior supervisory experience as required by project.

  • Bachelors degree in health sciences or health-related discipline.

  • Advanced and applied knowledge of research methodology and data collection modalities relevant to the project, e.g. medical record review, interviewing, participant assessment, recruitment and retention.

  • Advanced written and verbal communication skills.

Primary Location: Washington,Seattle,Met Park East Scheduled Weekly Hours: 40 Shift: Variable Workdays: Mon, Tue, Wed, Thu, Fri, Sat, Sun Working Hours Start: 12:01 AM Working Hours End: 11:59 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: NUE-WA-04|NUE|Non Union Employee Job Level: Individual Contributor Department: Met Park East - RI Survey Research_Recharge - 1130 Pay Range: $26.39 - $34.11 / hour The ranges posted above reflect the location in the job posting. The salary range may vary if you reside in a different location or state than the location posted. Travel: No At Kaiser Permanente, equity, inclusion and diversity are inextricably linked to our mission, and we aim to make it a part of everything we do. We know that having a diverse and inclusive workforce makes Kaiser Permanente a better place to receive health care, a more supportive partner in our communities we serve, and a more fulfilling place to work. Working at Kaiser Permanente means that you agree to and abide by our commitment to equity and our expectation that we all work together to create an inclusive work environment focused on a sense of belonging and wellbeing.

Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Submit Interest