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Kaiser Permanente Careers

Research & Development

Innovation in Practice

Operating one of the industry’s largest and most respected research programs, Kaiser Permanente employs nearly 1,800 research experts at 9 specialized centers across the country. With a research budget of $221 million and more than 2,500 studies and clinical trials underway at any given time, this is a place where you can have a profound impact on the future of health.

Research Specialist II - Survey Call Center (KPWHRI)

Location: Seattle, WA Additional Locations:
Job Number: 827643 Date posted: 09/20/2019
Description:

JOIN THE SURVEY RESEARCH TEAM AT KPWHRI! OUR TEAM CONDUCTS HIGH QUALITY SURVEY RESEARCH AND DATA COLLECTION ACTIVITIES FOR SCIENTIFIC INVESTIGATORS AT THE INSTITUTE AS WELL AS OUTSIDE ORGANIZATIONS. THIS POSITION WOULD PRIMARILY BE WORKING WITH THE STAFF IN OUR PHONE ROOM, WHERE WE CONDUCT TELEPHONE SURVEY INTERVIEWS WITH STUDY PARTICIPANTS ACROSS THE REGION AND BEYOND. DUE TO PHONE ROOM HOURS, THE ROLE REQUIRES REGULAR EVENING AND WEEKEND SHIFTS.

Under the general supervision of a Research Project Manager, independently performs and may oversee operational activities for research project(s) including complex recruitment, data collection, and database management guided by written protocols. Participates in the development and implementation of research protocols and procedures. Participates as part of the research team and may provide administrative support for the research study. Provides leadership to Research Specialist Is, which may include providing functional oversight and training. Receives minimal instruction on routine work and general instructions on new projects. Requires a minimum of one year of research experience and some use of independent judgment and discretion in non-routine matters.

Essential Responsibilities:
  • Recruitment/Data Collection Activities:a) Independently performs (and may oversee) complex recruitment and/or data collection activities requiring specialized skills, education, or experience (e.g., medical record reviews, interviews, mailed questionnaires, physical measurements, and quality assurance). b) Interacts and communicates with study participants effectively, responding to their questions, including more difficult issues escalated by other study staff (e.g., when specified by written protocols or when the issue needs interpretation). c) May be expected to make impromptu judgment calls about sensitive situations or protocols when working unsupervised (e.g., after hours in clinic, or when supervisor is unavailable).
  • Systems/Tracking - Development & Maintenancea) With appropriate guidance, develops and/or maintains written study materials, protocols, and documentation. Develops components of study procedures (e.g., recruitment strategies). b) Develops and maintains computer files, databases, and/or computer tracking systems for project documentation, monitoring, data collection, and data quality.c) Provides data reports and identifies data quality issues.
  • Training/Oversight/Mentoringa) May provide functional oversight and training of Research Specialist Is and other study staff (e.g., Research Interventionists).
  • Administration & Communicationa) May provide administrative support for the research study, including ordering supplies, scheduling/coordinating meetings, filing, copying, etc.b) Participates as part of the research team by attending meetings, recording minutes, identifying and communicating problems, and proposing solutions.
  • Basic Qualifications:
    Experience
  • Minimum five (5) years of experience working in health care or health research with progressively increasing responsibilities or a commensurate combination of education and experience. Such commensurate experience could include; A working knowledge of the fundamental principles of research involving human subjects; Demonstrated ability to accurately apply medical and research terminology; Experience tracking and reporting quantitative and qualitative research measures; Experience working with Protected Health Information and HIPAA and; Experience with data collection modalities relevant to the project.
  • Education
  • High School Diploma OR General Education Development (GED) required.
  • License, Certification, Registration
  • N/A

  • Additional Requirements:
  • Intermediate or demonstrated knowledge of research methodology and data collection modalities relevant to the project, e.g. medical record review, interviewing, participant assessment, recruitment and retention.
  • Relevant computer proficiency.
  • Intermediate written and verbal communication skills.

  • Preferred Qualifications:
  • Six (6) years of experience working in health care or health research with progressively increasing responsibilities or a commensurate combination of education and experience. Such commensurate experience could include; A working knowledge of the fundamental principles of research involving human subjects; Demonstrated ability to accurately apply medical and research terminology; Experience tracking and reporting quantitative and qualitative research measures; Experience working with Protected Health Information and HIPAA and; Experience with data collection modalities relevant to the project.
  • Prior supervisory experience as required by project.
  • Advanced and applied knowledge of research methodology and data collection modalities relevant to the project, e.g. medical record review, interviewing, participant assessment, recruitment and retention.
  • Advanced written and verbal communication skills.
  • Bachelor's degree OR four (4) years of experience in a directly related field.
  • Primary Location: Washington,Seattle,Met Park East 1730 Minor Ave. Scheduled Weekly Hours: 40 Shift: Variable Workdays: Variable Working Hours Start: Variable Working Hours End: Variable Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Non-Union, Non-Exempt Job Level: Individual Contributor Job Category: Research and Development Department: KPWHRI Travel: No Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

    External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

    About Research & Development Careers

    Careers in Research & Development

    Recognized worldwide for their scientific expertise, our researchers collect data on topics including cardiovascular disease, diabetes, mental health, and drug safety — just to name a few.

    In addition to studies centered at these facilities, our physicians and researchers conduct clinical trials of new drugs, medical devices, and other therapies through several organized centers and independently at single sites. Put together, Kaiser Permanente's research centers and scientists comprise one of the largest and most comprehensive nonacademic research programs in the United States.

    As a member of this team, you'll engage in meaningful work that has the power to affect outcomes and improve global health. Focused on areas like public-sector health services, epidemiology, and behavioral and clinical research, the work you do will ultimately allow us to improve the cost effectiveness and quality of the care we deliver — all while saving lives.

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