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Information Technology

Systems Administrator IT (KPWHRI)

Location: Seattle, WA Job Number: 724215 Date posted: 08/07/2018
Description: Support departmental computing resources. Maintain availability of virtualized workstation and server systems. Plan, coordinate and implement department-level work required as part of organizational IT projects (e.g. vulnerability management, hardware and software replacements and upgrades). Provide desktop computer support for department staff. Assist staff in meeting atypical computer needs. Monitor and address issues relating to patch management. Collaborate with enterprise IT in adapting organizational procedures to fit a scientific environment.

Essential Responsibilities:
  • Supports server-based file and application services, including installation, maintenance and upgrade of hardware and software. Ensures implementation and enforcement of security procedures. Troubleshoots issues, workstation and printer connectivity and operations. Installs, analyzes and supports server-based application software and client connectivity.
  • Plans, coordinates, and implements Kaiser Foundation Health Plan of Washington IT-sponsored initiatives at KPWHRI. Collaborates with Kaiser Foundation Health Plan of Washington IT; tests new functionality and reports back to Kaiser Foundation Health Plan of Washington IT.
  • Serves as the first point of contact for software and hardware problem resolution. Troubleshoots, diagnoses, and resolves end-user problems on the spot or escalates to supervisor or to Kaiser Foundation Health Plan of Washington IT Service Desk, as appropriate. Handles complex user-specific computer needs, including set-up of application servers and second computers. Facilitates handling of non-standard set-ups.
  • Facilitates purchases of hardware and software, including analytical workstations and application servers, by researching costs, evaluating products, and working with Kaiser Foundation Health Plan of Washington's IT and Materiel Management units to support organizational procedures.
  • Facilitates end-user learning through one-on-one coaching, teaching, troubleshooting and consulting. May offer formal presentations on special topics. Shares tips via email, departmental website or other means to promote computer literacy. Stays current with GH standard suite of software applications for admin departments as well as infrastructure technology such as Virtual Application deployment.


    ** THIS POSITION IS WITHIN THE KPWA HEALTH RESEARCH INSTITUTE, AND HAS PRIMARY RESPONSIBILITY FOR THE SYSTEMS THAT DELIVER WEB TECHNOLOGIES FOR THE INSTITUTE - EXTERNAL FACING WEBSITES AND INTRANET APPS AND SITES. RESPONSIBLE FOR BUILDING AND MAINTAINING (PATCHING, UPGRADING) HOST SERVERS AND CONFIGURING THE APPLICATION SOFTWARE THAT RUNS ON THEM. THIS POSITION REQUIRES FAMILIARITY WITH WINDOWS SERVER OS, IIS AND WITH INTERNETWORKING APPLICATIONS (MAIL, LISTSERVE) AND CONCEPTS (DNS, FIREWALLS) THAT ARE USED BY THESE APPLICATIONS. FAMILIARITY WITH TECHNOLOGY USED IN WEB APPS IS ALSO VALUABLE: HTML, CSS, JAVASCRIPT, MICROSOFT.NET, AND PHP ARE USED BY THE APPS IN OUR ENVIRONMENT.

  • Basic Qualifications:
    Experience
  • Minimum two (2) years of progressive IT experience, to include a minimum one (1) year of experience supporting complex environments, multiple infrastructure systems or operating systems.
    Education
  • Vocational School/Certificate Program.
  • HS Diploma/GED with related work experience.
    License, Certification, Registration

  • IT hardware/software, communications, or ITIL/ITSM foundation-level certification or degree by date of hire/transfer.
  • Possesses current and up-to-date certification(s) by date of hire/transfer in one (1) or more industry standard IT related areas that are associated with the position being applied for. Examples: CompTIA A+, CompTIA Net+, CompTIA Security+, CompTIA, Healthcare+, Avaya, Cisco, Microsoft, Unix, Linux, IBM, Security, Project Management.


    Additional Requirements:
  • Knowledge of enterprise environments and ability to engineer solutions to include, but not be limited to: Operating Systems, Desktop Operating Systems, Virtualization, Directory Services, E- Mail, Disaster Recovery, Security, Telecom (Network, Voice, Video), Antivirus, Storage Management, Print Management, Hardware Management, Mobile Device Management, Application Deployment, PKI, and DNS. Ability to understand complex systems and IT protocols. Ability to constantly adapt, learn and support new technologies.
  • Strong customer service and communication skills.
  • Demonstrated ability to handle demanding workload and balance multiple tasks.


    Preferred Qualifications:
  • Four (4) years of experience supporting complex environments, multiple infrastructure systems or operating systems.
  • Associate's degree OR two (2) or more years of experience in a directly related field.
  • Trade school or a vocational school program in an IT-related field.
  • Demonstrated ability to plan and coordinate IT conversion and upgrade projects.

    Primary Location: Washington,Seattle,Met Park East 1730 Minor Ave. Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 8:30 AM Working Hours End: 5:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Salaried, Non-Union, Exempt Job Level: Individual Contributor Job Category: Information Technology Department: KPWHRI Travel: Yes, 5 % of the Time
    Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

    External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.
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