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Kaiser Permanente Careers

Information Technology

Systems Administrator

Location: Seattle, WA Additional Locations:
Job Number: 885500 Date posted: 06/04/2020
Description:

SUPPORT OUR SCIENCE BY SUPPORTING THE TECHNOLOGY USED BY OUR RESEARCHERS. IN THE KAISER PERMANENTE WASHINGTON HEALTH RESEARCH INSTITUTE, YOU SOLVE TECHNICAL ISSUES AND CONNECT RESEARCHERS TO IT RESOURCES. WE-RE MAKING HEALTH AND HEALTH CARE BETTER FOR EVERYONE. SUPPORT DEPARTMENTAL COMPUTING RESOURCES. PLAN, COORDINATE AND IMPLEMENT DEPARTMENT-LEVEL WORK REQUIRED AS PART OF ORGANIZATIONAL IT PROJECTS (E.G. VULNERABILITY MANAGEMENT, HARDWARE AND SOFTWARE REPLACEMENTS AND UPGRADES). PROVIDE DESKTOP COMPUTER SUPPORT FOR DEPARTMENT STAFF. ASSIST STAFF IN MEETING ATYPICAL COMPUTER NEEDS. MONITOR AND ADDRESS ISSUES RELATING TO PATCH MANAGEMENT. COLLABORATE WITH ENTERPRISE IT IN ADAPTING ORGANIZATIONAL PROCEDURES TO FIT A SCIENTIFIC ENVIRONMENT.




Support departmental computing resources. Maintain availability of virtualized workstation and server systems. Plan, coordinate and implement department-level work required as part of organizational IT projects (e.g. vulnerability management, hardware and software replacements and upgrades). Provide desktop computer support for department staff. Assist staff in meeting atypical computer needs. Monitor and address issues relating to patch management. Collaborate with enterprise IT in adapting organizational procedures to fit a scientific environment.


Essential Responsibilities:

  • Supports server-based file and application services, including installation, maintenance and upgrade of hardware and software. Ensures implementation and enforcement of security procedures. Troubleshoots issues, workstation and printer connectivity and operations. Installs, analyzes and supports server-based application software and client connectivity.
  • Plans, coordinates, and implements Kaiser Foundation Health Plan of Washington IT-sponsored initiatives at KPWHRI. Collaborates with Kaiser Foundation Health Plan of Washington IT; tests new functionality and reports back to Kaiser Foundation Health Plan of Washington IT.
  • Serves as the first point of contact for software and hardware problem resolution. Troubleshoots, diagnoses, and resolves end-user problems on the spot or escalates to supervisor or to Kaiser Foundation Health Plan of Washington IT Service Desk, as appropriate. Handles complex user-specific computer needs, including set-up of application servers and second computers. Facilitates handling of non-standard set-ups.
  • Facilitates purchases of hardware and software, including analytical workstations and application servers, by researching costs, evaluating products, and working with Kaiser Foundation Health Plan of Washington's IT and Materiel Management units to support organizational procedures.
  • Facilitates end-user learning through one-on-one coaching, teaching, troubleshooting and consulting. May offer formal presentations on special topics. Shares tips via email, departmental website or other means to promote computer literacy. Stays current with GH standard suite of software applications for admin departments as well as infrastructure technology such as Virtual Application deployment.

  • Basic Qualifications:

    Experience

  • Minimum two (2) years of progressive IT experience, to include a minimum one (1) year of experience supporting complex environments, multiple infrastructure systems or operating systems.
    Education

  • Vocational School/Certificate Program.
  • High School Diploma or General Education Development (GED) required.
    License, Certification, Registration

  • IT hardware/software, communications, or ITIL/ITSM foundation-level certification or degree by date of hire/transfer.


    Additional Requirements:

  • Possesses current and up-to-date certification/certificates by date of hire/transfer in one (1) or more industry standard IT related areas that are associated with the position being applied for. Examples: CompTIA A+, CompTIA Net+, CompTIA Security+, CompTIA, Healthcare+, Avaya, Cisco, Microsoft, Unix, Linux, IBM, Security, Project Management by date of hire/transfer.
  • Knowledge of enterprise environments and ability to engineer solutions to include, but not be limited to: Operating Systems, Desktop Operating Systems, Virtualization, Directory Services, E- Mail, Disaster Recovery, Security, Telecom (Network, Voice, Video), Antivirus, Storage Management, Print Management, Hardware Management, Mobile Device Management, Application Deployment, PKI, and DNS. Ability to understand complex systems and IT protocols. Ability to constantly adapt, learn and support new technologies.
  • Strong customer service and communication skills.
  • Demonstrated ability to handle demanding workload and balance multiple tasks.


    Preferred Qualifications:

  • Four (4) years of experience supporting complex environments, multiple infrastructure systems or operating systems.
  • Associate's degree OR two (2) or more years of experience in a directly related field.
  • Trade school or a vocational school program in an IT-related field.
  • Demonstrated ability to plan and coordinate IT conversion and upgrade projects.
  • Primary Location: Washington,Seattle,Met Park East 1730 Minor Ave. Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 8:00 AM Working Hours End: 5:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Salaried, Non-Union, Exempt Job Level: Individual Contributor Job Category: Information Technology Department: KPWHRI Travel: No Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

    External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.
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