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Sales & Marketing

Communicating the Future of Care

Continually focused on advancement and improvement, our innovative sales and marketing professionals anticipate and respond to the ever-changing demands of our customers, members, regulators, and the marketplace.

Account Specialist

Location: Spokane, WA Additional Locations:
Job Number: 786324 Date posted: 04/10/2019
Description:
Provide support to Sales and Marketing staff in the achievement of targeted membership growth and retention. Responsible for Lotus Notes and serve as systems liaison for the business line. Provide support in a cost effective manner and meet deadlines with group sales and servicing functions, preparation of information to accounts and timely responses to inquiries.


Essential Responsibilities:

  • Orders renewal quotes, finalizes group renewals and orders collateral material, as specified by Account Manager in order to provide timely renewal and renewal data to client groups. Provides responsive, accurate, timely and cordial customer service via phone, email and written correspondence to group and broker clients and members. Systems liaison for the business line for Lotus Notes. Provides training to staff on Lotus processes & procedures. Represents business line needs to Lotus developers and in Lotus user group meetings. Key contact for all system related work. Coordinates monitors and provides data clean up and resolution of system issues, as needed.
  • Processes daily orders in relationship to deadlines including keying orders, assembling & distribution of enrollment & member publications. May assist in the enrollment of new group sales.
  • Maintains Account files according to department and OIC standards, culls and archives outdated information on an annual basis.
  • Provides administrative support in managing existing accounts with renewal & daily inquiry responses.
  • Performs other duties as assigned including copy center & print shop liaison, filing and providing support services.

  • Basic Qualifications:

    Experience

  • N/A
    Education

  • Associate's degree in a related field OR two (2) years of experience in a directly related field.
  • High School Diploma OR General Education Development (GED) is required.
    License, Certification, Registration

  • Disability Agents license within six (6) months of hire and renewed per OIC regulations.


    Additional Requirements:

  • Attention to detail, organization, prioritization and problem solving skills.


    Preferred Qualifications:

  • Two (2) years of medical insurance plan experience in department with marketing-related functions.
  • Working knowledge of Kaiser Foundation Health Plan of Washington benefit plans, services and procedures and thorough knowledge of business line processes and Lotus Notes.
  • Training and communication skills.
  • Computer skills in a Windows environment.
  • Primary Location: Washington,Spokane,Admin. Center North Spokane 5615 W Sunset Hwy. Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri, Working Hours Start: 8:00 AM Working Hours End: 5:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Non-Union, Non-Exempt Job Level: Individual Contributor Job Category: Sales and Marketing Department: MSBD Travel: Yes, 5 % of the Time Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

    External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

    About Sales & Marketing

    Careers In Sales & Marketing

    Apply your sales, account management, marketing, and product development skills as a member of our high-performing team. Kaiser Permanente's unique stance as an insurance provider and care delivery organization provides the key differentiation that rests at the core of our offering. This, coupled with an unwavering commitment to health advocacy and total health, drives our marketing and sales strategies — and it's what will set your career apart from the rest.

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