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Kaiser Permanente Careers

Health Information Management

Expert Care is in the Details

Providing accurate coding, auditing, and reporting, our medical records team is a highly valued and integral part of our team. We use the most advanced EHR technologies, including EPIC and 3M 360 encompass computer-assisted coding, and foster a strong belief in promoting team members from within.

Senior Release of Information Representative

Location: Spokane, WA Additional Locations:
Job Number: 821048 Date posted: 09/11/2019

Analyze and make decisions regarding appropriateness of authorizations for release of health information. Interpret and apply laws and regulations to determine whether requests and authorizations are in accordance with Kaiser Permanente policies and procedures and state and federal release of information laws. Redact specially protected information in accordance to Kaiser Permanente policy and state and federal release of information laws. Act as KP expert and provide consultation regarding HIPAA as it pertains to release of information. Create copies of medical records from paper and electronic medium to be given to authorized individuals. Determine cost for copying records and provide fee nformation to authorized requestors.

Essential Responsibilities:

  • Disclose health information from multiple medical record sources, including but not limited to clinical, hospital, behavioral health, pharmacy and billing records. Records may originate from paper or electronic system.
  • Analyze and apply appropriate decision making around requests for information and whether or not KP can comply with a request for health information as submitted. Accurately interpret and apply HIPAA and other state and federal regulations and laws when making the determination. Carefully review medical records for specially protected
    healthcare information such as mental health, sexually transmitted disease, HIV/AIDS and reproductive care. Redact all sensitive information per protocol and in accordance with the authorization given. Withhold health information that is not authorized for release.

  • Make determinations and appropriately respond to notice of intent, subpoena, court order, search warrant and other documents requesting medical records. Act on behalf of KPWA completing declarations and certifications of records in response to a release of information request.
  • Triage customer requests (either walk-in or via phone) and appropriately respond with timely and accurate information. Accurately communicate, inform and consult with patients and or staff regarding release of health information.
  • Understand and accurately articulate information to patients regarding their rights for access, revocation, corrections and amendments to their medical record.

  • Basic Qualifications:


  • Minimum three (3) years of experience in a release of health care information role in a hospital or clinic setting OR an associates degree in health information management.

  • Associate's degree in health information management OR a minimum three (3) years of experience in release of health care information role in a hospital or clinic setting.
  • High School Diploma OR General Education Development (GED) required.
    License, Certification, Registration

  • N/A

    Additional Requirements:

  • Experience with electronic medical record systems.
  • Demonstrable experience with identifying and redacting specially protected health care information.
  • Demonstrable experience with digitally capturing and releasing health care information.
  • Demonstrable understanding of health information including diagnosis, medications, body systems, medical terminology and diseases.
  • Excellent verbal and written communication skills.
  • Ability to work independently while meeting productivity and quality standards.
  • Ability to be easily understood when speaking to customers in person and/or on the telephone.
  • Demonstrable understanding of HIPAA.
  • Demonstrable skills using word processing and spreadsheets.

    Preferred Qualifications:

  • Two (2) years of experience with EPIC. 
  • Bachelor's degree in health information management OR four (4) years of experience in release of health care information role in a hospital or clinic setting.
  • Primary Location: Washington,Spokane,Admin. Center North Spokane 5615 W Sunset Hwy. Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 8:30 AM Working Hours End: 5:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: OPEIU Job Level: Individual Contributor Job Category: Medical Records Department: Release of Information Travel: No Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

    External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

    About Health Information Management Careers

    Health Information Management Careers

    Our team of medical coding and audit professionals helps us promote successful practices that ensure quality care, regulatory compliance, and accurate reimbursement. Working as a team in a clinic, hospital, or business, or even a remote environment, you'll supply the data that benchmarks our success and serves as an efficient education and training mechanism for our providers and other stakeholders.

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    Apr 17, 2019

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