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Laboratory Services Director

Location: Springfield, VA Additional Locations:
Job Number: 793931 Date posted: 05/01/2019

Ensures staff provides high quality, accessible, cost effective laboratory services, which comply with local, state, and federal requirements. Develops and maintains clinical practice standards, budgets, and staff development. Develops and administers policies and procedures keeping with the service value, quality and access goals of the Region. Manages all administrative and clinical operations of the clinical laboratory departments in the facilities in the Service Area.

Essential Responsibilities:

Exceptional Care and Service

  • In partnership with medical staff determines the provision of laboratory services throughout the region.  

  • Collaborates with clinical and medical office staff to design and deploy highly reliable standard workflows.  

  • Directs and manages the technical, clinical, and operational aspects of the laboratory and pathology services at all facilities within service area of responsibility.

  • Designs and evaluates processes to improve systems and quality of laboratory services across the continuum of care.

  • Establishes and maintains an effective collaborative working relationship with providers to identify and resolve problems/issues and improve delivery of laboratory services.

  • Develops, implements, and monitors laboratory policies and procedures throughout the Service Area which support the organization's business goals.

  • Establishes, implements, monitors and enhances quality control/assurance/risk management programs.

  • Monitors test results, equipment, and laboratory information systems.

  • Accountable to promote an organizational culture of safety and ensure appropriate patient safety.

  • Establishes, implements, and maintains service standards to meet members' and internal clients' expectations.

  • Develops, implements and monitors new service offerings to meet changing business needs.

    Employee Experience

  • Manages departmental human resources.

  • Ensures on-going staff development.

  • Develops and presents in-service programs to medical center and regional staff.

  • Designs and implements the laboratory safety program, including hazardous waste management, chemical hygiene plan, and injury prevention program.

  • Recruit, hire, coach, mentor and empower lab staff. Select, develop and retain competent and professional staff.  Evaluate performance, recognize achievements and, when necessary, initiate corrective action in accordance with Kaiser policy and state and federal law.  Provide and oversee training and competency as well as teaching, promoting and modeling effective communication for supervisors and staff.   Ensure employee experience activities incorporate all applicable KP policies, regulations and accreditation standards.

  • Ensures technical and support staff provide the highest quality of care and comply with CAP, CLIA, JCAHO, AABB, NCQA, federal, state, and local requirements

  • Accountable to deliver an environment and culture of employee safety.

  • Grow Sustainably

  • Develops, negotiates and monitors short and long-term budgets and resource allocations at all Service Area clinical lab facilities. Oversees and develops clinical practice standards, staffing, payroll, budgets, fiscal management, and quality improvement activities.

  • Directs overall operations of laboratory services and all employees engaged in providing those services.  Oversees technical operations through managers, supervisors and leads.  

  • Participates in the development of and implements and monitors strategic plans/initiatives that are aligned with organizational strategy and operating plans, improves Member and Employee Experience, and reduces the overall cost of medical care.

  • Creates staff alignment on regional and national strategies, goals, and priorities.  

  • Collaborates with inter/intra Service Area clinical lab facilities to ensure an integrated laboratory delivery system.  Leads and manages complex and diverse projects that have regional and program-wide impact.  

  • Provides technical and business analysis using quantitative, scientific and economic methods.  

  • Develops feasibility assessment and business case justification(s).

  • Upholds and models Kaiser Permanente.

  • Policies and Procedures and Principles of Responsibilities.

  • Performs other related duties as directed and assigned.
  • This is a Repost of 785309.

    With weekends and holiday rotation

    Basic Qualifications:
  • Minimum seven (7) years of experience in a high-volume acute care clinical laboratory required.
  • Minimum five (5) years of management experience required.
  • Education
  • Bachelor's degree required, OR four (4) years of experience in a directly related field.
  • High School Diploma or General Education Development (GED) required.
  • License, Certification, Registration
  • MT(ASCP) or MT(AMT) certification

  • Additional Requirements:
  • Comprehensive knowledge of the function and operations of a medical laboratory including thorough knowledge of regulatory (state and federal) agency requirements and professional practice standards to include CLIA, COLA, CAP, NCQA, AABB, local, state and federal regulations.
  • Thorough knowledge of principles of supervision, management, personnel management, financial analysis and budgeting.
  • Experience in program development, quality improvement and project management.
  • Demonstrated understanding and support for diversity in the workplace.
  • Ability to think globally and provide line of sight from regional strategy to front-line staff.
  • Highly effective interpersonal skills are required in building programs to support and maintain medical staff, administrative and community relationships.
  • Working knowledge of clinical computer systems, PC computer skills, and Microsoft Office tools
  • Experience in management, process engineering, project documentation, health care capacity planning, business case development, work-flow analysis, and senior-level leadership roles.
  • Demonstrated effectiveness in staff development, team building, conflict resolution and group interaction.

  • Preferred Qualifications:
  • Behavioral interviewing experience.
  • Experience in Labor/Management Partnership environment.
  • Kaiser Permanente experience
  • Master's degree
  • Lean or Six Sigma Green Belt
  • Continued involvement in national, state and local professional organization(s).
  • Proven ability to organize and manage laboratory operations
  • Demonstrated strengths in decision making in a consensus environment and collaborative management style.
  • Primary Location: Virginia,Springfield,Springfield Medical Center 6501 Loisdale Ct. Scheduled Weekly Hours: 40 Shift: Variable Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: Varies Working Hours End: Varies Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Salaried, Non-Union, Exempt Job Level: Director/Senior Director Job Category: Laboratory Department: Laboratory Services Travel: Yes, 50 % of the Time Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

    External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

    About Laboratory Careers

    Laboratory Careers

    Our clinical laboratory scientists, phlebotomists, and lab techs work in both outpatient clinics and hospital settings and have an opportunity to gain exposure to different areas, including chemistry, coagulation, hematology, urinalysis, and the blood bank. We also operate reference laboratories, which serve as hubs for specimen processing and analysis as well as specialized testing — such as microbiology and molecular biology. Offering modern facilities, advanced equipment, and scheduling options, we provide a dynamic environment in which you'll continue to learn and grow.

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    Apr 17, 2019

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    Current Employee - Registered Nurse in South San Francisco, CA

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    • Positive Outlook

    I have been working at Kaiser Permanente part-time for more than 2 years


    I’ve waited to get in to Kaiser for so long and now that I’m in, I’d never let go. I love people that i work with (although just like any other jobs, it has it’s highs and lows), i love my patients, pay is great and benefits are awesome!! Definitely 1 of the highest paying hospitals in the region.Full Review

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