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Clinical Support

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The backbone of our care team, you will greatly impact the work of our clinicians and physicians as well as improve our patients' experiences.

Assistant Manager; Ancillary Services (1.0 Tacoma)

Location: Tacoma, WA Additional Locations:
Job Number: 808984 Date posted: 07/08/2019
Under the direction of the Medical Center Manager or Ancillary Svcs Manager, supervises the daily operations within a designated area of all assigned direct or matrix ancillary services teams within the medical center. The Ancillary Services Supervisor works closely with the Ancillary Services manager and the medical center management team to assure the delivery of care and service in a way that meets or exceeds standards while providing an excellent patient experience across all assigned ancillary service areas.

Essential Responsibilities:
  • Operational Excellence: Assists the Ancillary Services manager or medical center manager with the day-to-day operations of ancillary services by supervising assigned direct or matrix staff within the medical center. Monitors daily work flow, assigns tasks, prioritizes and directs activities of ancillary direct or matrix staff. Assists with workflow adjustments, new programs and system enhancements. Assures all staff are adequately informed of all program changes and their purpose.
  • Patient Experience: Coordinates the delivery of care that meets or exceeds service excellence standards. Trains and supports staff in delivering a consistent customer experience. Resolves patient complaints and unusual occurrence (UOs), as they occur within assigned area.
  • Staff Engagement & Development: In conjunction with the Ancillary Services Manager, hires, selects, orients, trains, manages performance, and terminates staff as needed. Supports all team members in achieving performance expectations and standards. Supports a culture of excellent service and communication that positively influences staff engagement. Assures a safe, productive, and supportive work environment for all staff.
  • Financial Stewardship: Manages within resources allocated. Assists with monitoring of targeted financial performance. When appropriate, makes recommendations to improve service delivery, access and quality.
  • Compliance and Emergency Preparedness: Helps ensure compliance with local, state, federal, and other regulatory agencies standards. Implements & maintains compliance with policies, procedures, goals and objectives in accordance with departmental, facility and organizational guidelines.
  • Basic Qualifications:
  • Minimum of three (3) years clinical experience in an ancillary service. For candidates with an MA-P or MLT certification, experience must be in a clinical laboratory setting.
  • Minimum of two (2) years experience in a supervisory capacity (lead, supervisor) in a clinical environment managing day-to-day work flow, and performance of others.
  • Education
  • Additional education as required to achieve the specified licensure or certification
  • High School Diploma or General Education Development (GED) required
  • License, Certification, Registration
    One of the following:
  • Medical Technologist (ASCP) or equivalent licensure (MLS/CLS).
  • WA State Radiology Technologist license; ASRT registration.
  • WA State Pharmacy Technician license.
  • Certified Opthalmic Technician or Licensed Dispensing Optician.
  • American Speech Language & Hearing Association certification; WA State DOH license in Speech Pathology.
  • WA State DOH license in Physical or Occupational Therapy
  • HT (ASCP) or HTL (ASCP),
  • WA State DOH MA-Phlebotomist (MA-P) certification
  • Medical Laboratory Technician (MLT) certification

  • Additional Requirements:
  • Customer service, organizational and problem-solving skills.
  • Ability to prioritize and manage multiple tasks simultaneously, responding to issues as they arise.
  • Ability to mentor, develop and engage staff, monitor performance standards, deliver results, and hold staff accountable.
  • Effective communication, collaboration and change management skills.
  • Knowledge of relevant clinical practice.

  • Preferred Qualifications:
  • Knowledge of regulatory requirements, managed care, and health care delivery systems.
  • Financial management skills.
  • Associate's degree in a clinical discipline.
  • Primary Location: Washington,Tacoma,Tacoma Specialty Center 209 Martin Luther King Jr. Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: Varies Working Hours End: Varies Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Salaried, Non-Union, Exempt Job Level: Team Leader/Supervisor Job Category: Patient Care Services (Non RN) Department: Radiology Travel: Yes, 15 % of the Time Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

    External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

    About Clinical Support Careers

    Clinical Support Careers

    Supporting members and patients as vital members of our care delivery team, our patient care services professionals include our medical assistants, sterile processing technicians, surgical technicians, nursing assistants, and so much more.

    There is a deep breadth of clinical support career options that allow medical professionals to deliver quality health care to our patients. These roles are critical, instrumental, and unique, with a variety of career settings (inpatient, outpatient, home care) and departments. Opportunities to develop oneself, grow professionally, and transfer to new roles/locations make these roles especially rewarding.

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