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Licensed Nurses & Physician Assistants

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Our nurse professionals embody what it means to provide the best patient interactions possible. They also advance the art and science of nursing in a patient-centered, healing environment.

Clinical Operations Assistant Manager - Tacoma Specialty

Location: Tacoma, WA Additional Locations:
Job Number: 751087 Date posted: 12/07/2018
Description:
Manages daily clinical operations in designated areas within a medical center under the direction of the MCM or COM. The Clinical Operations Supervisor is directly responsible for the clinical teams and services within a designated area and works closely with providers and managers to assure the delivery of clinical, ancillary, and business services in the medical center in a way that meets or exceeds standards while providing an excellent patient experience across all services.

Essential Responsibilities:

  • Operational Excellence: Manages the daily operations of assigned clinical teams and services within a medical center to assure optimal delivery of safe, appropriate, accessible care and service. Supports/facilitates coordination of workflow across medical, nursing, technical, ancillary and office staff. Collaborates with managers in the medical center to align operations and implement/monitor interdisciplinary change initiatives, including access, workflow, quality, service and safety improvements. Assures adequate staffing levels are in place to meet patient needs.

  • Patient Experience: Assures that staff deliver patient care that meets or exceeds clinical quality and safety standards. Trains and supports staff in delivering a consistent customer experience. Resolves service/care issues, unusual occurences (UOs), including patient complaints, as they occur within assigned area.

  • Staff Engagement & Development: Manages staff, including selection, training and development, performance management, recognition, discipline and termination. Supports all team members, including medical staff, in achieving performance expectations and standards. Supports a culture of excellent service and communication that positively influences staff engagement. Assures a safe, productive, and supportive work environment for all staff.

  • Financial Stewardship: Manages within resources allocated. In collaboration with other medical center management colleagues, makes operational adjustments as needed to meet financial targets.

  • Compliance and Emergency Preparedness: Establishes processes to monitor and support frontline staff in maintaining clinical standards and practice in accordance with local, state and federal requirements. Assures ongoing compliance and adherence to GH policy/procedure, as well as other compliance, regulatory and accreditation requirements. Assures that staff within the clinical team are trained and know what is expected during and after an emergency.

  • Basic Qualifications:

    Experience

  • Minimum one (1) year of outpatient operations experience as a nurse.

  • Minimum one (1) year of experience as a charge nurse, lead, or supervisor in a clinical environment managing the day-to-day work flow and performance of others, identifying and meeting customer requirements, and working effectively with medical staff.

  • Education

  • Associate's degree in nursing.

  • License, Certification, Registration

  • Current Washington State Registered Nurse License by date of hire/transfer.


  • Additional Requirements:

  • Ability to mentor, develop and engage staff, monitor performance standards, deliver results, and hold staff accountable.

  • Ability to manage multiple tasks simultaneously.

  • Able to prioritize and effectively anticipate and respond to issues as they arise.

  • Effective communication, collaboration and change management skills.


  • Preferred Qualifications:

  • Bachelor's degree in nursing.
  • Primary Location: Washington,Tacoma,Tacoma Specialty Center 209 Martin Luther King Jr. Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: Varies Working Hours End: Varies Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Salaried, Non-Union, Exempt Job Level: Team Leader/Supervisor Job Category: Nursing Licensed Department: Tacoma Medical Center Travel: Yes, 5 % of the Time

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    Through professional practice and leadership, nurses at Kaiser Permanente continually advance the art and science of nursing. But we recognize that what we do is more than clinical practice. We believe that every interaction — whether it is with a patient, a colleague, a physician, or anyone else — has the potential to be extraordinary. And we find that approaching our daily routine with this in mind gives each and every action new meaning and allows us to focus on the moment, empowering us to deliver expert care.

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    Physician Assistant Careers

    Physician assistants play a powerful and important role in delivering high-quality, informative care. Working directly with patients, their families, colleagues, and supervising physicians, they are vital in defining the overall care experience.

    Being a physician assistant at Kaiser Permanente is centered on promoting a healing environment — one that maintains a caring, comforting practice while honoring the unity of the whole patient: mind, body, and spirit.

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