Nurse Manager, Population Health (Vancouver)
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The Population Health Operations Manager plans, directs, manages and oversees clinical service delivery and business performance to assure the provision of high quality care within our population health program, which meets all regulatory, accreditation, licensure and certification requirements and the goals and missions of the organization. This position will oversee frontline staff working with vulnerable populations and offering holistic care management and coordination support. Through oversight, influence, and relationship-building, this role will ensure the implementation of regionally consistent practices, processes, and protocols to achieve excellence in quality of care, service, access, resource utilization, employee/physician satisfaction, and workplace safety, includingoversight of nursing professional practice standards, KP standards of care and clinical competency of staff in accordance with licensure and regulatory requirements. May perform patient care to the extent necessary to maintain clinical expertise and competency to fulfill job responsibilities. This position utilizes measurement systems, operational processes, and shared goals to improve the performance of the region and will effectively collaborate with internal and external partners.
- Provides strategic leadership to management to ensure equitable distribution of resources and delivery of high quality, cost effective healthcare and efficient management of staff in accordance with goals, objectives, policies, and applicable regulatory agency rules and regulations. Co-leads unit-based teams (UBTs). Ensures the UBTs continuously focus on identifying and implementing ways to meet/exceed quality, service, and access targets and implement regional initiatives
- Contributes toward the overall development of programs and services to provide for the needs of members, physicians and staff . Provides training and development, performance coaching, on-time yearly performance reviews, and corrective actions to ensure effective delivery of quality clinical services. Assists other staff to appropriately identify specific programs for members during enrollment screening, by referral, and by using case finding methods. Provides clinical leadership and oversight of staff in the provision of nursing and other clinical services through nursing professional practice standards and Kaiser Permanente standards of care.
- Responsible for the day-to-day operations by facilitating established department goals, implementation and monitoring of service, quality, utilization standards and regulatory requirements as well as appropriate policies, standards, practices, legal and regulatory requirements of the Health Plan Contract and government/accrediting agencies, including but not limited to the NCQA standards. Evaluates, plans and organizes service and/or care delivered by staff. Includes oversight and responsibility for department staffing, payroll, expenditures and budget. Partners with Population Health Director by collecting, analyzing, trending and monitoring data and incorporating the data in the quality improvement plan.
- Responsible for hiring, performance management and terminations. Maintains personal and professional growth of self and others by participating in educational offerings and professional organizations. Provides constructive feedback and effectively manages conflict. Follows up on feedback and reports problems as well as positive comments. Maintains an environment which recognizes and values differences in staff, physicians, patients and communities. Routinely rounds on staff to communicate key messages and identify concerns and issues.
- Provides department leadership including but not limited to the following: acts as a resource for other staff for work processes and complex cases; contributes to quality nursing and clinical practice standards by participating in quality improvement activities and ensuring quality management standards; participates and leads inter-departmental and inter-professional teams to evaluate the quality and effectiveness of clinical care; mentors colleagues for the advancement of nursing practice, the profession and quality care; and participates in efforts to influence healthcare policy in the organization. Role models extraordinary nursing care through professionalism, patient and family-centered care, compassion, teamwork, excellence and integrity as described in the Kaiser Permanente Nursing Strategy and principles defined by the Care Experience Standards and the KP Mission.
- Participates in community relations activities to enhance the image and reputation of the organization in local customer service areas. May represent the organization in activities involving leaders in business, government, labor, the community at large, Health Plan Members and healthcare providers in the area.
- Minimum three (3) years of direct experience in hospital or healthcare services field.
- Minimum three (3) years of management experience as a director, manager, supervisor or other leadership role, such as lead or program/project management experience or related consulting experience where responsibilities would include managing teams of people, timelines, budget, etc.
- Bachelors degree or higher in Nursing
- Basic Life Support required at hire
- Care Coordination and Transition Management Certification within 24 months of hire
- Registered Nurse License (Washington) within 3 months of hire
- Registered Nurse License (Oregon) within 3 months of hire
- Drivers License (in location where applicable) required at hire
- This job requires credentials from multiple states. Credentials from the primary work state are required before hire. Additional Credentials from the secondary work state(s) are required post hire.
- Extensive knowledge of process improvement techniques.
- Exhibit efficiency, collaboration, candor, openness, and results orientation.
- Ability to analyze, integrate and utilize quantitative data, to make informed decisions about quality improvement, while collaborating with continuum staff and physicians, to achieve successful outcomes.
- Knowledge of information systems and electronic medical record systems.
- Knowledge of Scope of Practice boundaries for both licensed and unlicensed clinical staff.
- Ability to successfully lead initiatives that have improved performance within care delivery operations, directly impacting member experience and overall quality metrics.
- Aptitude for innovation and developing future enhancements that add value and contribute to clinical quality performance, while at the same time possessing a mindset of using resources effectively and managing costs.
- Ability to performance manage, coach, and develop staff.
- Personal influence and credibility with clinical staff, non-clinical staff, and physicians.
- Demonstrated experience in conflict resolution, motivational interviewing, and active listening techniques.
- Highly skilled in communication across all mediums, and able to message complex topics to wide audiences. Excellent interpersonal and written communication skills, including mediation and public speaking skills with the ability to communicate effectively in written and spoken English
- Ability to detail, prioritize, and complete multiple tasks independently in a fast-paced environment, while maintaining efficiencies.
- Excellence in customer service, service recovery, and complaint resolution skills.
- Knowledge of trends and policies in healthcare.
- Skills in building collaboration and sustaining productive and respectful working relationships, both internally and externally.
- Reliable transportation
- Minimum five (5) years of direct experience in hospital or healthcare services field.
- Nursing leadership experience
- Outpatient care setting experience.
- Experience leading within a culturally-diverse environment and promoting culturally-competent care
- Experience working with organized labor, and successfully handling union negotiations.
- Ability to establish partnerships with physician groups, organized labor representatives, and peers in order to create a culture of patient-focused service, excellent support of physician and nursing practices, innovation, compliance, safety, and integrity. Minimum five (5) years of supervisory and management experience
- Extensive knowledge of community resources.
- Strong organizational, communication, human resource, and interpersonal skills, with a team-based approach to leadership.
- Able to work autonomously
- Operational knowledge of computerized clinical documentation and office application systems
- Project management and problem-solving skills with the ability to anticipate needs and make decisions.
- Demonstrated understanding of clinical and operational processes, staff licensure/certification, clinical competency requirements, and scope of practice concepts.
- High-level communication skills which allow for collaboration and timely interactions
- Proven skills as a change facilitator and ability to improve culture within a department.
- Comfortable speaking in large, formal settings and small groups.
- Demonstrated skills in complex project management.
- Exhibits unwavering accountability to operational excellence and strategic execution.
- Tremendous work ethic and energy.
- Possesses unquestionable ethics and integrity.
- Ability to lead and implement change management and process improvement activities