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Administration, Clerical & Support

Provide Critical Support

Our company doesn't run without our administrative professionals. Come join a team where you will utilize your strengths and have the opportunity for personal growth, empowering you to realize your potential.

Admitting Clerk Lead

Location: Wailuku, HI Additional Locations:
Job Number: 805263 Date posted: 08/14/2019

Under indirect supervision, performs variety of admitting and clerical duties; implements, maintains and assumes responsibility of activities of Hospital Admissions including patient registration and insurance verification; trains, orients, and monitors assigned subordinate personnel in all duties and functions; maintains, audits, and corrects information on patient computer accounts as directed by manager; researches and resolves problems; prepares, organizes, and conducts presentations; coordinates, plans, and monitors work; prepares and maintains work schedules; prepares and codes timecards for manager's approval; reviews, analyzes, and validates reports and other information using decision-making skills; collaborates with Financial Counseling Assistant and other team on issues requiring shared accountability and/or decision making.

Essential Responsibilities:

  • Plans, coordinates, delegates and schedules work of assigned subordinates.

  • Trains and orients assigned subordinates on Admitting and Hospital Patient Management system (HPMS AS-400) processes and procedures; collaborates with Financial Counseling Assistant and manager when training staff on financial advisement; collaborates and reviews with manager, trainee's job performance in relation to meeting department standards.

  • Prepares and maintains work schedules of assigned subordinates; assists supervisor in setting departmental standards for subordinates; monitors workload accordingly to ensure department functions are carried out.

  • Prepares and codes timecards for each pay period for manager's approval.

  • Maintains, audits, and corrects information of patient computer accounts as directed by manager.

  • Researches and resolves problems; recommends changes in methods and/or procedures as appropriate; maintains procedures.

  • Prepares, organizes, and conducts presentations.

  • Refers difficult account, customer or staff problems to manager; refers patients for financial counseling assistance as appropriate; conveys as much information as possible.

  • Demonstrates knowledge, skills, and abilities necessary to provide care and/or service appropriate to age groups served.

  • Demonstrates knowledge, skills, and abilities necessary to provide culturally sensitive care and/or service.

  • Basic Qualifications:


  • Minimum two (2) years patient access experience in admitting and/or patient registration.

  • Education

  • Post high school coursework in business or related field.

  • License, Certification, Registration

  • N/A.

  • Additional Requirements:

  • Working knowledge of medical terminology.

  • Demonstrated knowledge of and skill in customer service, interpersonal relations, oral communication, problem solving, quality management, results orientation, systems thinking, teamwork, written communication, and leadership.

  • Demonstrated knowledge of and skill in word processing, spreadsheet, database, and mainframe (patient registration) PC applications.

  • Preferred Qualifications:

  • Knowledge of financial screening process.
  • Primary Location: Hawaii,Wailuku,Memorial - Wailuku Tower 221 Mahalani St. Scheduled Weekly Hours: 40 Shift: Evening Workdays: Variable Working Hours Start: Variable Working Hours End: Variable Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: UNAC - All Other Areas Job Level: Individual Contributor Job Category: Administration, Clerical and Support Services Department: Admitting Travel: Yes, 20 % of the Time Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

    External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

    About Administration, Clerical & Support Services Careers

    Administration, Clerical & Support Services Careers

    From greeting callers and visitors and answering questions to coordinating schedules and arranging meetings, our administrative, clerical, and support teams consistently demonstrate extraordinary knowledge, skills, and abilities. They provide superior and culturally sensitive service to each other, our members, purchasers, contracted providers, and vendors.

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