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Kaiser Permanente Careers

Administration, Clerical & Support

Provide Critical Support

Our company doesn't run without our administrative professionals. Come join a team where you will utilize your strengths and have the opportunity for personal growth, empowering you to realize your potential.

Admitting Clerk Senior

Location: Wailuku, HI Additional Locations:
Job Number: 751072 Date posted: 01/08/2019

Under indirect supervision, performs variety of patient registration, telephone, reception and other clerical duties; determines proper financial class; maintains database integrity of systems; maintains quality and professional care of patients requiring medical attention; educates parties regarding business practices and health plan benefits; assists patients/families in meeting their financial obligations; collects payments/deposits and/or arranges for promissory notes.

Essential Responsibilities:

  • Greets patients, referring them to appropriate areas of clinic/department or directs to Triage Nurse.

  • Alerts medical staff in event of patients with emergent medical problem(s).

  • Assesses patient data on mainframe system to verify membership status and group benefit structure; refers to SCFILE and group listings when mainframe system is down; obtains demographic information; obtains medical record number from MPI if none available.

  • Establishes patient financial class type at point of registration; obtains necessary health plan insurance information; ensures appropriate forms are completed/initiated/routed; photocopies insurance cards, etc.

  • Registers patients on HPMS systems; enters accurate demographic, financial class, and insurance information; makes revisions to systems database immediately as errors are recognized to ensure database accuracy; advises patients and/or family members of financial obligations; documents financial obligations of patients in the appropriate fields in the computer system.

  • Communicates deposit requirements to patients and families; documents the appropriate computer system; refers patients to financial counseling assistance or provides financial assistance as appropriate.

  • Answers incoming phone calls; transfers calls to appropriate areas of department/ clinic/hospital; makes outgoing calls to companies for admission notification.

  • Reads and/or responds to e-mail and mail on daily basis.

  • Prepares identification cards on embosser.

  • Prints Pre-census Report nightly; verifies census with Nursing Units.

  • Assigns accommodations/bed assignments as directed for patients by evening/night supervisors.

  • Assists Nursing with computer input as necessary.

  • Compiles daily census information.

  • Receives and forwards pre-admission lab work and other data on patients to appropriate areas.

  • Receives, records, accounts for and releases patient valuables left for safekeeping.

  • Provides appropriate patient information to physicians, relatives and visitors of patients.

  • Performs variety of patient services such as providing information or explanation of problems pertaining to benefits, eligibility, etc.

  • Assists and/or reassures families, visitors, etc. when necessary.

  • Serves as information and referral resource person to patients, customers, employees and others.

  • Handles patient problems; refers difficult patients to Patient Advocate and/or calls Security when necessary; monitors Emergency Room - Hospital door by allowing members/patients to enter/exit.

  • Immediately reports prankish, threatening, disaster alert or emergency situations to supervisor as well as any peculiarity which may jeopardize or endanger any member of staff or employee, patient, visitor or employer facilities.

  • Basic Qualifications:


  • Minimum one (1) year of patient access experience in admitting or patient registration.

  • Education

  • High school diploma or GED.

  • License, Certification, Registration

  • N/A.

  • Additional Requirements:

  • Demonstrates knowledge, skills, and abilities necessary to provide care and/or service appropriate to age groups served.

  • Demonstrates knowledge, skills, and abilities necessary to provide culturally sensitive care and/or service.

  • Office/clerical experience.

  • Demonstrated knowledge of and skill in customer service, oral communication, written communication, problem solving, interpersonal, confidentiality, and detail orientation.

  • Demonstrated knowledge of and skill in word processing, spreadsheet, and database PC applications.

  • Communication and Mental Requirements

  • Talking to co-workers, customers, outside vendors, and on the telephone.

  • Reading, writing, speaking and understanding English.

  • Training/giving and receiving instructions.

  • Mathematical ability, attention to detail (e.g. organization, prioritization, proofing), concentration and alertness.

  • Preferred Qualifications:

  • Six (6) months admitting office experience.

  • Post high school coursework in medical terminology, business or related area.

  • Demonstrated working knowledge of medical terminology.
  • Primary Location: Hawaii,Wailuku,Memorial - Kahului Tower 221 Mahalani St. Scheduled Weekly Hours: 20 Shift: Variable Workdays: Mon, Tue, Wed, Thu, Fri, Sat, Sun Working Hours Start: Varies Working Hours End: Varies Job Schedule: Part-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: S03 Job Level: Individual Contributor Job Category: Administration, Clerical and Support Services Department: Admitting Travel: Yes, 10 % of the Time

    About Administration, Clerical & Support Services Careers

    Administration, Clerical & Support Services Careers

    From greeting callers and visitors and answering questions to coordinating schedules and arranging meetings, our administrative, clerical, and support teams consistently demonstrate extraordinary knowledge, skills, and abilities. They provide superior and culturally sensitive service to each other, our members, purchasers, contracted providers, and vendors.

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