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Kaiser Permanente Careers

Administration, Clerical & Support

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Our company doesn't run without our administrative professionals. Come join a team where you will utilize your strengths and have the opportunity for personal growth, empowering you to realize your potential.

Business Operations Supervisor

Location: Wailuku, HI Job Number: 923948 Date posted: 01/20/2021

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Directs and coordinates business operations services.  Functions as a patient advocate.  Participates in and collaborates on Region-wide activities relating to areas of responsibility. Supervises assigned staff.

Essential Responsibilities:

  • Plans, coordinates, directs, and supervises activities of assigned business operations area.  Delegates, monitors, and evaluates activities of assigned staff to ensure accuracy and efficiency of business operations.
  • Works with appropriate leadership to develop and implement business operations process changes.
  • Provides information for and coordinates special projects/activities within area.
  • Promotes and supports business operations processes, programs, and methods to enhance quality of service.  Assists in developing effective and appropriate use of process improvement tools to ensure efficient, productive, quality work flow and environment.
  • Establishes effective, collaborative working relationships with leadership.  Facilitates and collaborates toward improvement and problem resolution.
  • Implements work plans and strategies to increase efficiencies.
  • Coordinates and facilitates monthly department meetings.
  • Hires, trains, supervises, counsels, disciplines, and terminates assigned staff as appropriate.
  • Communicates goals, objectives, accountabilities, priorities, and authority parameters to assigned staff.

  • Basic Qualifications:


  • Minimum two (2) years of appointment, cashiering, or business office related experience.

  • Bachelor's degree in business administration, related field, or four (4) years' experience in a directly related field.
    License, Certification, Registration

  • N/A.

    Additional Requirements:

  • Demonstrated knowledge of business operations and organizational practices and procedures.
  • Demonstrated knowledge of and skill in adaptability, change management, conflict resolution, creativity, innovation, decision making, customer service, influence, interpersonal relations, oral communication, problem solving, quality management, results orientation, systems thinking, team building, teamwork, and written communication.
  • Demonstrated knowledge of and skill in word processing, spreadsheet, and database PC applications.

    Preferred Qualifications:

  • One (1) year clerical operations supervisor experience in a healthcare industry.
  • Supervisory/lead or project management experience.
  • Primary Location: Hawaii,Wailuku,Maui Memorial - Kahului Tower Scheduled Weekly Hours: 40 Shift: Day Workdays: Variable Working Hours Start: 8:00 AM Working Hours End: 4:30 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: NUE-MHS-01|NUE|Non Union Employee Job Level: Team Leader/Supervisor Job Category: Administration, Clerical and Support Services Department: Admitting Travel: Yes, 20 % of the Time Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

    External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

    Learn About Administration, Clerical & Support Services Careers

    Administration, Clerical & Support Services Careers

    From greeting callers and visitors and answering questions to coordinating schedules and arranging meetings, our administrative, clerical, and support teams consistently demonstrate extraordinary knowledge, skills, and abilities. They provide superior and culturally sensitive service to each other, our members, purchasers, contracted providers, and vendors.

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