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Vision Services

A Focus on Excellence

Understanding the critical importance of eye health, our optical team members provide patients with outstanding services and care.

Optician Dispensing-Licensed Lead

Location: Wailuku, HI Additional Locations:
Job Number: 770885 Date posted: 02/21/2019

Under indirect supervision, provides ophthalmic dispensing and related services through sales to members and non-members; provides direct supervision of unlicensed optical sales staff; serves as informational and training resource for  unlicensed optical staff in determining patient's eyewear needs; prepares, dispenses, interprets, measures, adapts, fits and adjusts lenses, spectacles, eyeglasses or appliances as prescribed by optometrist or ophthalmologist;  In addition, assumes responsibility for operation of Optical Sales Office;  plans, schedules, and directs work of assigned personnel; acts as liaison between clinic and Optometry staff and Optical Administration; serves as resource and educator to staff and patients on general ophthalmic dispensing principles.

Essential Responsibilities:

  • Determines ophthalmic patient's occupational, lifestyle and cosmetic needs; advises and recommends lens style, color and material and frame shape, color and material; prices eyeglass order according to patient's Health Plan coverage.

  • Takes facial measurements, i.e., pupillary distances, segment heights, lens base curves, frame size, etc. for spectacle fabrication by using PD ruler, pupilometer, and lens clock, vertometer, lensometer, etc.

  • Provides direct personal supervision of unlicensed optical staff in regard to facial measurements, fitting or adjusting lenses or frames or duplicating frames.

  • Understands and explains spectacle lens geometry to patients; applies spectacle lens principles of size, thickness and power in assisting patients in selecting proper eyewear.

  • Knows impact of different lens indexes; recommends appropriate alternatives.

  • Under indirect supervision, provides ophthalmic eyewear services by selling, fitting, ordering, dispensing, adjusting and repairing spectacles and other low vision devices.

  • Measures and shapes lenses and adjusts frames utilizing ophthalmic equipment including lens edger, hand edger, lensometer, frame warmer and precision hand tools.

  • Inspects patient's eyewear using ANSI Z80.1 standards and tolerances; performs and confirms with licensed dispensing optician in depth quality check functions; reviews patient's previous prescription and Identifies changes, and refers as necessary to licensed optometrist or ophthalmologist for issuance of updated prescription or other appropriate action; identifies when bicentric grinding is/is not needed; confirms with licensed dispensing optician that simple and compound prism is manufactured according to specifications prescribed by licensed optometrist or ophthalmologist.

  • Follows-through on rush orders by calling order into Optical Lab and making certain of lenses and frame availability.

  • Performs variety of basic and technical duties to provide Contact Lens services; prepares patients for contact lens services; instructs patients in insertion, removal, and care of contact lenses; performs tear tests; rinses eyes, inserts and removes contact lenses; cleans and disinfects contact lenses; orders contact lenses and dispenses them upon prescription of licensed optometrist or ophthalmologist; takes messages for follow-up by Optometrist or Contact Lens Technician; refers patients with ocular problems to clinic.

  • Identifies patient concerns; recommends actions to be taken; discusses solution/action with Optical management as needed; follows-through with resolution.

  • Collaborates with optical management to achieve in obtaining optical services sales goals: strives to achieve optical services sales goals; works collaboratively with optical management to improve sales and service in Region.

  • Maintains attractive frame and lens displays by arranging, cleaning and changing product on regular basis; monitors clinic frame inventory status by ordering, pricing and placing stock on frame boards; keeps track of backorder products and takes action as necessary.

  • Serves as resource to staff and educator to patients on general ophthalmic dispensing principles.

  • Trains and assists new hires and other staff members as needed.

  • Provides direct personal supervision of unlicensed optical staff in regard to facial fitting or adjusting lenses or frames or duplicating frames.

  • Plans, coordinates, and assigns tasks to department personnel in order to assure optimum quality and productivity; serves as resource in resolution of problems and introduction of new products and procedures; refers personnel issues to supervisor.

  • Acts as liaison between clinic, Optometry and optical management; participates in clinic meetings and projects.

  • Plans, coordinates, schedules work, orients and/or trains assigned subordinates; assures quality of work in timely manner to meet service standards for department.

  • Demonstrates knowledge, skills, and abilities necessary to provide care and/or service appropriate to age groups served.

  • Demonstrates knowledge, skills, and abilities necessary to provide culturally sensitive care and/or service.

  • Basic Qualifications:


  • Minimum three (3) years Ophthalmic dispensing experience with office management experience.

  • Three (3) years demonstrated sales ability in relation to company sales goals.

  • Three (3) years contact lens dispensing experience.

  • Education

  • High school diploma; or equivalent combination of education (lesser) and experience may be considered in lieu of requirements.

  • License, Certification, Registration

  • Valid Hawaii Dispensing Optician License (must meet education requirement(s) for Hawaii State licensure).

  • Additional Requirements:

  • Demonstrated ability to educate patients and staff on ophthalmic dispensing principles (i.e., spectacle lens geometry and lifestyle dispensing).

  • Demonstrated ability to perform in-depth quality check functions.

  • Demonstrated knowledge of and skill in leadership skills, problem solving, interpersonal relations, oral communication, written communication, and manage/coordinate various issues effectively.

  • Demonstrated knowledge of and skill in word processing, spreadsheet, and database PC applications.

  • Talking to co-workers, customers, outside vendors, and on the telephone.

  • Reading, writing, speaking and understanding English.

  • Training/giving and receiving instructions.

  • Mathematical ability, attention to detail (e.g. organization, prioritization, proofing), concentration and alertness.

  • Preferred Qualifications:

  • Post high school coursework in optical/contact lens dispensing and fitting.

  • Optical Assistant Technical training.
  • Primary Location: Hawaii,Wailuku,Wailuku Medical Offices 80 Mahalani St. Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri, Working Hours Start: 8:00 AM Working Hours End: 5:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: HERE-Local 5 Job Level: Individual Contributor Job Category: Optical Services Department: Optical Dispensing Glasses Travel: Yes, 50 % of the Time Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

    External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

    About Vision Services Careers

    Vision Services

    Our focus on total health extends to one of our most important senses: our sight. As a member of our vision services team, you'll contribute to our members' comprehensive eye care and individual style by supporting them with a variety of services, including optometry, ophthalmology, optical sales, laser vision correction, intraocular lens implantation, cataract surgery, and more. Working directly with members, you'll promote vision health and a positive outlook as you contribute to our collaborative team.

    From providing great medical care from trusted Kaiser Permanente Ophthalmologists and Optometrists, to supporting that with a great selection of eyewear at our Optical Centers — often in the same convenient location — our Vision Essentials team makes sure our members feel, see, and look their best.

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