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Patient Access Services Lead

Primary Location Wailuku, Hawaii Job Number 1220902 Date posted 11/29/2023
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Job Summary:

Under indirect supervision, performs variety of patient registration, telephone, reception, cashiering and clerical duties; implements, maintains and assumes responsibilities of patient registration, insurance verification, notification & authorizations, and scheduling- ensuring adequate staff is available for operations; trains, orients, and monitors assigned Patient Access Services Clerk personnel and/or new employees in all duties and functions; reviews, audits, and corrects for completeness, accuracy and adherence to applicable policies and procedures as well as provides to staff and supervisor; researches and resolves problems; prepares, organizes, and conducts presentations, meetings; coordinates, plans, and monitors distribution of workload; prepares and maintains work schedules and assignments; prepares and codes timecards for managers approval, as needed; reviews, analyzes, and validates reports and other information using decision-making skills; collaborates with Financial Counselors and other team members on issues requiring shared accountability and/or decision making.

Essential Responsibilities:

  • Ensures that adequate staff is available for operations in all Patient Access Services (PAS) areas of responsibility.  
Basic Qualifications:

  • Minimum three (3) years financial counseling or admission and registration, and/or medical billing.


  • High school diploma, GED, or equivalent.
License, Certification, Registration
  • N/A
Additional Requirements:

  • Demonstrates knowledge, skills, and abilities necessary to provide culturally sensitive care and/or service.
  • Demonstrated knowledge of and skill in customer service, interpersonal relations, oral communication, problem solving, quality management, results orientation, systems thinking, teamwork, written communication and leadership.
  • Demonstrated knowledge of skill in leadership.
  • Demonstrated knowledge of and skill in word processing and spreadsheet applications.
  • Demonstrated ability to communicate well with co-workers, customers, outside vendors in person and on the telephone.
  • Ability to read, write, speak and understand English.
  • Ability to train others: giving and receiving instructions.
  • Mathematic ability, attention to detail (e.g., organization, prioritization, proofing), concentration and alertness.
Preferred Qualifications:

  • Knowledge of health insurance, managed care, and/or third party liability type insurance.
  • Knowledge of Medicare and/or Medicaid payor guidelines.
  • Knowledge of financial screening or medical billing processes.
  • Knowledge of medical terminology.
  • Post high school coursework in business or related field.
Primary Location: Hawaii,Wailuku,Maui Memorial - Kahului Tower Scheduled Weekly Hours: 40 Shift: Day Workdays: Sun, Mon, Tue, Wed, Thu, Fri, Sat Working Hours Start: 08:01 AM Working Hours End: 05:01 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: S03|AFSCME|UNAC-UHCP-UNHCEH Job Level: Individual Contributor Department: MAUI MEMORIAL MEDICAL CENTER - Admitting - 3601 Pay Range: $25.42 - $26.76 / hour The ranges posted above reflect the location in the job posting. The salary range may vary if you reside in a different location or state than the location posted. Travel: No At Kaiser Permanente, equity, inclusion and diversity are inextricably linked to our mission, and we aim to make it a part of everything we do. We know that having a diverse and inclusive workforce makes Kaiser Permanente a better place to receive health care, a more supportive partner in our communities we serve, and a more fulfilling place to work. Working at Kaiser Permanente means that you agree to and abide by our commitment to equity and our expectation that we all work together to create an inclusive work environment focused on a sense of belonging and wellbeing.

Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Submit Interest