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Receptionist/Cashier LD - DI

Location Wailuku, Hawaii Job Number 970327 Date posted 09/01/2021
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Under indirect supervision, schedules and monitors daily activities of all reception personnel of Diagnostic Imaging Department at the hospital and respective clinic(s); oversees, orients and trains subordinates; assists with staff performance evaluations and discipline; provides assistance and relief to reception and film room areas as appropriate and needed; orders and maintains adequate inventory of supplies. Corrects information on patient computer accounts as directed by manager; researches and resolves problems; prepares, organizes, and conducts presentations; coordinates, plans, and monitors work; prepares and maintains work schedules; prepares and codes timecards for manager's approval; reviews, analyzes, and validates reports and other information using decision-making skills.

Essential Responsibilities:

  • Plans, coordinates, delegates and schedules work of assigned subordinates.

  • Trains and orients assigned subordinates on Imaging processes and procedures; collaborates with manager when training staff; collaborates and reviews with manager, trainee's job performance in relation to meeting department standards.

  • Prepares and maintains work schedules of assigned subordinates; assists supervisor in setting departmental standards for subordinates; monitors workload accordingly to ensure department functions are carried out.

  • Prepares and codes timecards for each pay period for manager's approval.

  • Maintains, audits, and corrects information of patient computer accounts as directed by manager.

  • Researches and resolves problems; recommends changes in methods and/or procedures as appropriate; maintains procedures.

  • Prepares, organizes, and conducts presentations.

  • Refers difficult account, customer or staff problems to manager; refers patients to the appropriate department for assistance; conveys as much information as possible.

  • Reviews timecards for clerical accuracy and completeness; provides proper recharge codes and submits for review and approval.

  • Inventories supplies and orders same to assure adequate stock levels at all times.

  • Demonstrates knowledge, skills, and abilities necessary to provide care and/or service appropriate to age groups served.

  • Demonstrates knowledge, skills, and abilities necessary to provide culturally sensitive care and/or service.

  • Performs other duties and accepts responsibility as assigned.

  • Greets and communicates with patients in friendly, confident and courteous manner conducive to personalized patient care environment; attempts to allay patients' anxieties, fears and concerns regarding procedures.

  • Determines status and nature of examination; recognizes and responds appropriately to special problems and scheduling requirements based upon type of procedure and available resources; notifies patient of available appointment times; strives to prevent imaging conflicts due to varying imaging methods; expedites patient through proper channels.

  • Determines and explains fee involved; obtains insurance coverage information of any non-plan referrals; notifies non-plan patients of pre-payment, pre-authorization and billing procedures; requests letters of preauthorization of pre-approval if indicated.

  • Obtains, extends, computes, and verifies variety of charges pertaining to services rendered, health plan dues, and medications etc; receives cash, check, or credit card for payment; verifies information is accurate on all checks; assures valid authorization is received for all credit card payments; validates checks and credit slips; issues receipts accordingly.

  • Operates computerized cashiering system by entering transactions to post appropriate charges for services and supplies; refunds customers for overpayments of various services within authorized limits; assures all appropriate documents and signatures are obtained; enters refunds in computerized cashiering system.

  • Enters adjustments in computerized cashiering system for services rendered according to established guidelines; reconciles supporting documents to appropriate GL's; balances monies, checks, credit card charge drafts daily against cash jacket report and/or transaction reports. reconciles and resolves any discrepancies; reports to lead or supervisor as appropriate.

  • Prepares and processes bank deposits; prepares and logs deposits for armored car pick up; orders routine bank deposit supplies for cashiering area; orders and maintains change fund; buys and sells change from department cashiers; resolves any discrepancies; compiles data and information for special and routine reports, studies, and statistics as requested; uses up-to-date charge schedules and price lists for use in calculating charges and quoting estimates.

  • Receives, verifies, logs & secures deposit bags from other departments; prepares, compiles, and logs deposit bags for armored car pick-up; compiles, analyzes and trends data & information as necessary for special & routine reports, studies, statistics as necessary.

  • Receives telephone requests from patients, nursing and other clinical personnel; responds or forwards telephone requests as appropriate; answers questions regarding scheduling of appointments and examination preparations for all modalities at all clinics.

  • Collects, documents and correlates clinical patient history pertinent to procedure being scheduled; transcribes physician orders and other pertinent information into Radiology Information System.

  • Reviews written instructions with patient on pre-examination preparations and forwards questions to technical staff as necessary; explains importance of complying with preparations; distributes preparation substances necessary for procedure.

  • Informs waiting patients of important changes in departmental operations that adversely affect service and/or wait times; coordinates release of patients awaiting immediate interpretation of their procedure.

  • Provides feedback to referring physicians regarding patients who are delayed, fail to show, or are unable to be contacted.

  • Identifies and quotes patient co-pay fees from established fee schedules; correlates with patient's current health plan coverage.

  • Notifies supervisor or designee of significant delays or operational problems; refers problem situations and complaints to supervisor. In addition, mediates minor personnel or operational problems; refers unresolved issues to supervisor.

  • Receives, prioritizes and relays incoming phone messages to various subsections and personnel within diagnostic imaging department; operates departmental paging system.

  • Rotates through all reception stations within department on regular basis, including Angio/IR.

  • Cancels or reschedules patient appointments by telephone or correspondence; PROVIDES appropriate  appointment and preparation information to insure patient comprehension and satisfaction.

  • Refers guardians of pediatric patients with known cases of claustrophobia back to physician for sedation order; obtains sedation order from referring physician and schedules procedure.

  • Provides assistance and relief to reception and film room areas as appropriate and needed.

  • Orients and trains personnel; assures adherence to departmental work standards; provides feedback to supervisor as needed.

  • Assists with subordinate performance evaluations; assists in clerical orientation of Radiologic Technologists.

  • Schedules work activities of subordinates to provide adequate continuous coverage for all sections; reassigns duties and assignments as workloads and priorities dictate.

  • Acts as liaison between subordinates and other sections of Diagnostic Imaging, other departments, and patients when necessary.

  • Monitors appointment schedules; notifies department heads of appointment availability and when unable to meet departmental standards due to shortage of available appointments or staff.

  • Basic Qualifications:


  • Two (2) years of experience in healthcare facility.

  • Education

  • High school diploma; or equivalent combination of education (lesser) & experience may be considered in lieu of requirements.

  • License, Certification, Registration

  • N/A

  • Additional Requirements:

  • Demonstrated knowledge of and skill in adaptability, customer service, detail-oriented, initiative, interpersonal relations, oral communication, problem solving, teamwork, written communication, conflict resolution, influence, amd organizational skills.

  • Demonstrated knowledge of and skill in word processing, spreadsheet, and database PC applications.

  • Talking to co-workers, customers, outside vendors, and on the telephone.

  • Reading, writing, speaking and understanding English.

  • Training/giving and receiving instructions.

  • Mathematical ability, attention to detail (e.g. organization, prioritization, proofing), concentration and alertness.

  • Preferred Qualifications:

  • Experience in diagnostic imaging function.

  • Supervisory/lead experience.

  • Post high school coursework in office procedures or teaching.

  • Demonstrated knowledge or training in medical terminology.
  • Primary Location: Hawaii,Wailuku,Maui Memorial - Wailuku Tower Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri, Sat, Sun Working Hours Start: 08:00 AM Working Hours End: 05:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: S03|AFSCME|UNAC-HGEA Job Level: Individual Contributor Department: MAUI MEMORIAL MEDICAL CENTER - Med Ofc Admin - Radiology - 3601 Travel: Yes, 10 % of the Time Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

    External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.