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Primary Location Wailuku, Hawaii Job Number 1068301 Date posted 05/04/2022
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Under direct supervision, performs variety of routine and semi-routine receptionist, office, clerical, and patient-attending duties.

Essential Responsibilities:
  • Greets patient in courteous and business-like manner.
  • Interviews patients and/or their representatives and obtains demographic and insurance information. Obtain authorization information, perform admission notification update insurance information, etc.
  • Track patients in waiting area, ensuring that patients are checked in the order received (except for urgent situations). Coordinate check-in flow with registrars.
  • Obtains and records pertinent billing information on all accounts.
  • Ascertains patient needs; directs to appropriate areas of patient care.
  • Receives and screens patient telephone calls; ascertains needs, obtains and records appropriate information; directs call accordingly; answers routine questions with limited non-confidential information; refers problem calls and/or complaints to appropriate personnel.
  • Assists with emergency codes or situations
  • Maintains adequate levels of all registration process supplies and forms; requisitions supplies as needed.
  • Gathers, analyzes, compiles, and records data and information for routine, special and statistical reports or studies.
  • Operates standard office equipment.
  • Demonstrates knowledge, skills, and abilities necessary to provide culturally sensitive care and/or service.
  • Performs other duties and accepts responsibility as assigned.n.
  • Basic Qualifications:
  • Minimum six months experience as a receptionist or in a related field (e.g. clerical experience).
  • Education
  • High school diploma; or equivalent combination of education (lesser) & experience may be considered in lieu of requirements.
  • License, Certification, Registration
  • N/A

  • Additional Requirements:
  • Type 40 wpm or Type 35 wpm and obtain passing score on Windows navigation test.
  • Demonstrated knowledge of and skill in adaptability, customer service, interpersonal relations, oral communication, problem solving,
  • teamwork, and written communication.
  • Demonstrated knowledge of and skill in word processing, database, and spreadsheet PC applications.
  • Talking to co-workers, customers, outside vendors, and on the telephone.
  • Reading, writing, speaking, understanding English.
  • Training/giving and receiving instructions.
  • Mathematical ability, attention to detail (e.g. organization, prioritization, proofing), concentration, and alertness.

  • Preferred Qualifications:
  • N/A
  • Primary Location: Hawaii,Wailuku,Maui Memorial - Kahului Tower Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri, Sat, Sun Working Hours Start: 08:00 AM Working Hours End: 04:30 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: S03|AFSCME|UNAC-HGEA Job Level: Entry Level Department: MAUI MEMORIAL MEDICAL CENTER - Admitting - 3601 Travel: Yes, 15 % of the Time Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.