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Telephone Operator

Location Wailuku, Hawaii Job Number 816213 Date posted 03/10/2022
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Under direct supervision, performs variety of communication functions including, but not limited to, operating telephone/switchboard/paging systems, issuing paging equipment, clerical duties and providing technical support; collaborates with other staff members both within and outside department in accomplishing of own job duties as well as to assist others in accomplishing theirs; serves as team player and role model.

Essential Responsibilities:
  • Performs duties of telephone/switchboard operator. Receives, directs, scans, and relays routine and emergency calls/pages to appropriate areas and individuals before, during, and after  hours.Provides back-up information services to customers on campus when information desk is closed; provides courtesy   calls. Processes local and long distance outgoing calls and performs overhead paging in a professional manner.
  • Performs clerical duties which include word processing, filing, and photocopying in support of departmental needs.  Maintainsand updates  on-call schedules and works with the Medical Staff Office to maintain a list of physician's personal telephone numbers. Works with IT to maintain the Telephone Directory and updates and compiles new and/or additional telephone/pager listings.
  • Notifies appropriate areas of problems or issues that occur.  Notifies supervisor when problems occur. Logs complaints/issues in daily journal; refers problems/special calls to supervisor.
  • Processes all alarms and emergency codes and pages; notified affected staff and/or external agencies/vendors.
  • Responsible for contacting other persons as may be required to on-call schedule and/or procedure.
  • Demonstrates knowledge, skills, and abilities necessary to provide culturally sensitive care and/or service.
  • Performs other duties and accepts responsibility as assigned.
  • Basic Qualifications:
  • Minimum one (1) year communications operator or related experience within two years.
  • Education
  • High school diploma or General Education Diploma (GED).
  • License, Certification, Registration
  • N/A

  • Additional Requirements:
  • Customer service experience in a high volume environment.
  • Basic clerical skills.
  • Ability to actively listen and comprehend callers' requests.
  • Basic typing skills.
  • Demonstrated knowledge of and skill in word processing and intranet PC applications.

  • Preferred Qualifications:
  • Knowledge of medical terminology.
  • 10-key by touch.
  • Primary Location: Hawaii,Wailuku,Maui Memorial - Wailuku Tower Scheduled Weekly Hours: 40 Shift: Evening Workdays: Mon, Tue, Wed, Thu, Fri, Sat, Sun Working Hours Start: 11:30am Working Hours End: 8:00pm (time variable) Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: S03|AFSCME|UNAC-HGEA Job Level: Entry Level Department: Admitting Travel: Yes, 10 % of the Time Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.