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Telephone Operator - Night - Maui Med Ctr

Primary Location Wailuku, Hawaii Job Number 1162546 Date posted 03/08/2023
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Job Summary:

Under direct supervision, performs variety of communication functions including, but not limited to, operating telephone/switchboard/paging systems, issuing paging equipment, clerical duties and providing technical support; collaborates with other staff members both within and outside department in accomplishing of own job duties as well as to assist others in accomplishing theirs; serves as team player and role model.

Essential Responsibilities:

  • Performs duties of telephone/switchboard operator. Receives, directs, scans, and relays routine and emergency calls/pages to appropriate areas and individuals before, during, and after  hours.Provides back-up information services to customers on campus when information desk is closed; provides courtesy calls. Processes local and long distance outgoing calls and performs overhead paging in a professional manner.

  • Performs clerical duties which include word processing, filing, and photocopying in support of departmental needs.  Maintainsand updates  on-call schedules and works with the Medical Staff Office to maintain a list of physicians personal telephone numbers. Works with IT to maintain the Telephone Directory and updates and compiles new and/or additional telephone/pager listings.

  • Notifies appropriate areas of problems or issues that occur.  Notifies supervisor when problems occur. Logs complaints/issues in daily journal; refers problems/special calls to supervisor.

  • Processes all alarms and emergency codes and pages; notified affected staff and/or external agencies/vendors.

  • Responsible for contacting other persons as may be required to on-call schedule and/or procedure.

  • Demonstrates knowledge, skills, and abilities necessary to provide culturally sensitive care and/or service.

  • Performs other duties and accepts responsibility as assigned.


Basic Qualifications:


  • Minimum one (1) year communications operator or related experience within two years.



  • High school diploma or General Education Diploma (GED).

License, Certification, Registration

  • N/A

Additional Requirements:

  • Customer service experience in a high volume environment.

  • Basic clerical skills.

  • Ability to actively listen and comprehend callers requests.

  • Basic typing skills.

  • Demonstrated knowledge of and skill in word processing and intranet PC applications.

Preferred Qualifications:

  • Knowledge of medical terminology.

  • 10-key by touch.

Primary Location: Hawaii,Wailuku,Maui Memorial - Kahului Tower Scheduled Weekly Hours: 40 Shift: Night Workdays: Sun, Mon, Tue, Wed, Thu, Fri, Sat, Working Hours Start: 11:00 PM Working Hours End: 07:30 AM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: S03|AFSCME|UNAC-HGEA Job Level: Entry Level Department: MAUI MEMORIAL MEDICAL CENTER - Admitting - 3601 Pay Range: $17.13 - $19.27 / hour Travel: Yes, 20 % of the Time At Kaiser Permanente, equity, inclusion and diversity are inextricably linked to our mission, and we aim to make it a part of everything we do. We know that having a diverse and inclusive workforce makes Kaiser Permanente a better place to receive health care, a more supportive partner in our communities we serve, and a more fulfilling place to work. Working at Kaiser Permanente means that you agree to and abide by our commitment to equity and our expectation that we all work together to create an inclusive work environment focused on a sense of belonging and wellbeing.

Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.