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Our sales and account management team drives our mission of providing high-quality, affordable health care services to improve the lives of our members and communities. Working for an industry leader in health care, you’ll be provided with the tools to help you grow in your career and make a difference with the work you do each day. We’re pioneering preventive medicine, conducting comprehensive research, and advancing integrated care, and our sales and account management team forges our story and connects us to those we serve.

Success Profile

These are the traits of the most successful members of our sales and account management team.

  • Communicator
  • Entrepreneurial
  • Persuasive
  • Strategic
  • Mission Driven
  • Tenacious

What Our People Say

Nicole T

District Sales Manager

I started with Kaiser Permanente more than 18 years ago with one thought in mind: I wanted a career, and thankfully I found exactly what I was looking for and more. I enjoy working for Kaiser Permanente because my contributions to the organization are recognized; I am not a doctor or a nurse, but I believe the work I do each day does make a difference in the lives of our members and communities. Kaiser Permanente’s commitment to their employees is astounding!

Kelsey L

Senior Account Manager

Kaiser Permanente is a welcoming and collaborative environment. The organization does a great job of showing how much the staff is valued, which is evident in their focus on equity and inclusion and work-life balance. I am proud to work for an organization that ensures I have the support and tools I need to be successful in my role, as well as ample opportunities for professional growth. I feel valued as an employee of Kaiser Permanente.

Maya M

Area Director

At Kaiser Permanente I am continually growing and learning, there’s always enough variety to keep me engaged and enough repetition to ensure I’m knowledgeable in all areas should a question or challenge arise. I love being in a position where I can impact professional lives, build a sales culture, and interact with the marketplace on a regular basis. I believe the Kaiser Permanente genuinely wants me to succeed and they always provide the support needed to ensure that success.

Jilzy C

Associate Account Manager II

In my current role I am constantly collaborating with my managers, the account managers they support, and ultimately the members we serve. I am frequently challenged with new opportunities and projects, which has allowed me to grow into being a valued partner with ideas that are respected and implemented. Being part of Kaiser Permanente feels like being part of a family. I have colleagues that foster my growth, invest in my development, and care about me both personally and professionally.

Benefits

Our compensation and benefits are designed to help you and your family stay healthy and thrive in and beyond work.

  • Medical, Vision, & Dental

  • Retirement Plans

  • Educational Opportunities & Tuition Reimbursement

  • Career Growth & Development

  • Generous Incentives, Awards, & Recognition

More About Kaiser Permanente

Our Culture

  • We feature a collaborative approach to work that includes supporting and driving each other to greater success.
  • Here, you’ll find opportunities for networking, mentoring, skill building, and leadership training.
  • Our teams are a richly diverse and tight-knit community that offers opportunities for outreach, healthy lifestyles, and more.
  • Everyone has access to tools and training opportunities that allow you to grow in your career and build relationships.

Our Mission

To provide high-quality, affordable health care services and to improve the health of our members and the communities we serve

Sales Manager, Northern CA Account Management

Primary Location Walnut Creek, California Job Number 1061345 Date posted 09/22/2022
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Description:
Responsible for the direction and continuous improvement of the Account Management team, ensuring the achievement of financially sustainable membership growth, retention and revenue goals while providing the highest levels of customer satisfaction. Provide leadership, strategic direction and oversight of their respective market segment, including the development and execution of retention, marketing and growth strategies. This position also has responsibility for supporting the companys local presence and strategy by becoming involved with key organization, committees, and influences within the area of responsibility. Coach and develop the Account Management team in developing and executing against defined metrics regarding account management plans, in-group growth and retention, and monitoring of key business performance metrics to drive business results.




Essential Responsibilities:



  • Manages the efforts of direct and indirect reports, and collaborates with, provides guidance to and influences employees, clients and matrix partners.

  • Sets and prioritizes team objectives and contributes to individual departments tactical execution of strategy.

  • Plans and establishes a course of action for team or unit; establishes priorities to accomplish goals, allocate resources and track results.

  • Responsible for selecting, developing, and deploying staff in the most effective manner to meet assigned objectives.

  • Responsible for performance management, compensation decisions, rewarding and recognizing employees, and providing on-going, regular performance feedback.

  • Effectively leverages KPs Manager Coaching Program to support team development and excellence.

  • Formulates moderately complex, effective strategies consistent with the business and competitive strategy of the organization and functional area. This may include analyses of competitive products and services, pricing support activities, advertising strategies, market size and potential, short and long term growth forecasts, and account management and sales processes and techniques.

  • Provides input, with regional and MSBD leaders, in the assessment, development and execution of business and market segment plans, including forecast and target setting activities.

  • Anticipates business, marketplace and competitor dynamics and develop/implement strategies the ensure growth and mitigate adverse risks.

  • Collaborates with Business Line Leaders across the Enterprise to measure and lower acquisition costs through the implementation of best practices and shared services.

  • Responsible for leading efforts to maintain connectivity and resolve issues through regional infrastructures to focus on presenting One Kaiser to our customers.

  • Implements strategies to improve regional performance, reduce regional variation, and aligns resources to successfully deliver on customer needs and expectations.

  • Builds effective channel strategies and relationships, specifically with key consultants and brokers.

  • Recommends changes in policies and procedures to achieve customer and KP goals.

  • Collaborates on the development and execution of all strategic and tactical plans to achieve growth potential and optimal business partnership in each account.

  • Develops and implements comprehensive account plans to meet the overall business objectives for membership, revenue and margin.

  • Accountable for ensuring budget for department/team stays allocated budget/costs targets.

  • Assists in the development, population, and maintenance of program and/or region-wide relevant data and information, including competitive data, LOB financials, and ad hoc reporting.

  • Ensures a high level of service is provided to group customers and their brokers, agents and advisors.

  • Ensures and provides required documentation that account management activities and staff are operating as 100% compliant per state and internal regulatory guidelines.

  • Continuously improves tools, technology, and processes to optimize effectiveness.


Minimum Qualifications:



  • Minimum five (5) years of experience in sales, marketing, business development, or account management of which two (2) years must have been spent in a direct management capacity or two (2) years of demonstrated leadership experience.

  • Minimum three (3) years of the above experience in the healthcare or insurance industry or sales related industry.




  • Bachelors degree in marketing, finance, business administration OR four (4) years experience in sales, marketing, business development, and/or account management.

  • Experience using effective verbal and written communication skills.

  • Experience in strong interpersonal, public presentation, and persuasion skills.

  • Possesses negotiation, consulting skills with facility to interact and influence senior leaders.

  • Strong analytical ability, with ability to design, track, and work toward specific measurable performance targets for self and team.

  • Demonstrated strategic thinking and planning skills.

  • Demonstrated understanding of health care industry and local markets for managed health care products.

  • Demonstrated proficiency to interpret and communicate laws and regulations related to health care.

  • Demonstrated understanding of competitors strengths, weaknesses and strategies.

     



Preferred Qualifications:



  • Proficiency in financial/underwriting concepts and a demonstrated ability to apply these concepts.


Primary Location: California,Walnut Creek,501 Lennon Lane Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 08:00 AM Working Hours End: 05:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: NUE-PO-01|NUE|Non Union Employee Job Level: Manager with Direct Reports Department: MSSA Admin Offices - HP Mgr-Larg Grp Sales Admin - 7016 Travel: Yes, 25 % of the Time Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

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