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Assistant Manager Ambulatory Care Department RN, Behavioral Heath (Woodland Hills area)

Location: Woodland Hills, CA Job Number: 920091 Date posted: 11/27/2020

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Assists in managing a single department or multiple small departments providing ambulatory patient care services by supervising daily operations and patient care activities. Ensures staff provides high quality, accessible, cost effective care and patient focused services to members across the continuum which comply with local, state, and federal requirements. Implements and supervises the maintenance of clinical practice standards, budgets, and staff development. Assists in integrating services/operations with nursing standards of practice, service priorities and performance/outcome measures, as well as with business, departmental and organizational goals/objectives.

Essential Responsibilities:

  • Supervises daily operations and service delivery.

  • Ensures staff provides the highest quality of care and are in compliance with the Nurse Practice Act, NCQA, TJC, federal, state and local requirements.

  • Implements and maintains patient care and quality service standards to meet members' and internal clients' expectations.

  • Acts as patient advocate resolving patient care issues.

  • Recommends, implements and evaluates processes to improve systems and patient care results across the continuum of care.

  • Assists in developing and monitoring budgets and resource allocations.

  • Monitors financial performance and identifies and recommends strategies to reduce costs and improve quality of care/service.

  • Determines the appropriate staff mix for department and develops processes to screen, interview, hire, train and maintain the competency of all department staff.

  • Assists in providing on going staff development.

  • Supervises the implementation of policies and procedures which support the goals and business objectives of the organization and department.

  • Collaborates with physicians, department chief, and nursing manager in developing the appropriate level of patient services and the day-to day operations of the department.

  • Assists in managing and resolving human resource, labor relations, employee and department safety, and risk management issues.
  • Basic Qualifications:
  • Minimum two (2) years of experience in ambulatory care or other relevant clinical experience required.
  • OR
  • Minimum two (2) years in leadership capacity
  • OR
  • Completion of Kaiser Permanente Southern California Postgraduate Fellowship in Health Care Administration.
  • Education
  • Graduate of an accredited school of nursing.
  • Bachelor's degree or four (4) years experience in a directly related field.
  • High School Diploma or General Education Development (GED) required.
  • License, Certification, Registration
  • Current California RN license required.
  • BLS certification required.

  • Additional Requirements:
  • Knowledge of Nurse Practice Act, TJC, and other local state, federal regulations.
  • Must be able to work in a Labor/Management Partnership environment.

  • Preferred Qualifications:
  • Clinical specialization in area of practice preferred.
  • MA in BH field or relevant degree.
  • Two (2) years+ experience in BH, MA level Clin RN Spec. CA Cert, BRN listing or eligibility for Psych Mental Health Nurse. 

  • Notes:
  • Will report directly to Dept Director, and have a primary location, but will travel to all 5 BH clinics in service area and oversee nursing for the Department in partnership with clinic on-site managers, with following roles/responsibilities:
  • On Management Team for Behavioral Health
  • Direct supervision of psych nursing staff
  • Oversight to nursing SOP
  • BH nursing competencies, training, coaching 
  • BH (addiction & psychiatry) clinical nursing practice standards and nursing staff development
  • Proactive Office Encounter metrics, nursing messaging in basket oversight, nursing coverage assignment, Clinical Strategic Goal metrics, Quality Reviews, participation in Care Without Delay efforts, and other duties
  • Primary Location: California,Woodland Hills,Erwin St. Medical Offices Additional Locations: Thousand Oaks 145 Hodencamp Rd. Medical Offices, 145 Hodencamp Rd. Ste. 100, Thousand Oaks,California, 91360
    Ventura Medical Offices, 1000 S. Hill Rd. Ste. 100, Ventura,California, 93003
    Woodland Hills Medical Center, 5601 De Soto Ave., Woodland Hills,California, 91367
    Simi Valley Medical Offices 2, 3855-A Alamo St., Simi Valley,California, 93063
    Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri, Sat Working Hours Start: 8:00 AM Working Hours End: 5:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: NUE-SCAL-01|NUE|Non Union Employee Job Level: Team Leader/Supervisor Job Category: Nursing Licensed Department: Behavioral Health Travel: Yes, 50 % of the Time Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

    External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

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