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Kaiser Permanente Careers


Deliver Expert Advice

Alongside physicians, clinicians, and patients, you'll work as a respected and vital member of our care delivery team. Providing information and recommending treatment programs that support our proactive philosophy, you'll approach health from a holistic perspective that includes alternative therapies and lifestyle changes in addition to the latest medications.

Pharmacy Assistant (LR-3831) (Bilingual)

Location: Woodland Hills, CA Additional Locations:
Job Number: 788831 Date posted: 06/10/2019

Under direct supervision and control of a licensed pharmacist, provides in-person and telephone reception, receives and directs new and refill prescriptions for further processing, produces computerized or typed prescription labels, packages and sells filled prescriptions and pharmaceutical merchandise and assists pharmacy personnel with clerical functions.

Essential Responsibilities:

  • Upholds Kaiser Permanente's Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws. Provides in-person and telephone reception to patients in accordance with established service and telephone access standards.

  • Receives new prescriptions and/or refills ensuring the correct entry/documentation of information required to process the order.

  • Identifies prescriptions needing refill authorization and refers to providers.

  • Verifies that prescription indicates drug name, strength, direction for use, quantity to be dispensed, any special instructions, and refill information. Recognizes potential for generic or therapeutic substitution.

  • Alerts pharmacists when information is lacking and prescription requires further action and/or when information is noted in allergy and comment field in PIMS.

  • Enters required prescription and/or patient information into pharmacy computer (Pharmacy Information Management System-PIMS) and/or types prescription label.

  • Processes prescription refill authorization requests and enters responses from providers into PIMS.

  • Places filled prescription(s) in appropriate container for immediate or future sale.

  • Organizes and maintains packaged prescriptions for efficient retrieval.

  • Prepares prescriptions for delivery by mail or UPS when requested.

  • Sells prescriptions verifying correct patient through the matching of a call slip against a claim check, checking health plan card or other patient identification.

  • Sells other pharmaceutical merchandise to members.

  • Records all transactions and receipt of cash, checks, or credit card charges in cash register.

  • Provides correct change and appropriate receipts to patients.

  • Maintains the security and integrity of the cash register drawer contents.

  • Counts cash drawer change fund.

  • Is responsible for preparation and proper disposition of deposit.

  • Follows Regional, Area and location cash handling policies and procedures.

  • Prepares and reconciles daily cash register summary documents and prepares daily combined bank deposit for pharmacy.

  • Forwards appropriate cash summary and documentation to cash control as required.

  • Completes appropriate documentation and secures the bank deposit and exchange fund for pick-up by armored car delivery service.

  • May be required to perform duties of the Inventory Control Assistant, which include the ordering and receiving of pharmaceutical merchandise from established sources, affixing price labels, and restocking shelves both within the pharmacy and medical offices.

  • Makes recommendations to management regarding systems or operational improvements to enhance services provided by the department.

  • Maintains work area and equipment in an organized and clean condition; maintains a safe, secure and efficient work environment.

  • Exemplifies pharmacy's mission and the organization's vision by contributing to the health satisfaction of members by providing appropriate medications, information, and professional services in a helping, caring, courteous, and efficient manner.

  • Performs other duties as required.

  • Basic Qualifications:


  • Typing speed of 30 wpm or 6000 KPH. 

  • Excellent customer service and telephone reception skills.

  • Excellent written and verbal English-speaking communication skills (Foreign language ability may be required at specific locations).

  • Ability to read, understand and transcribe pharmaceutical information.

  • Demonstrated mathematical skills (add, subtract, multiply, divide).


  • Clerical Skills: Typing 30 wpm or 6,000 kph

  • Requires standing for long periods of time, and communicate with co-workers and patients.

  • Ability to lift/transport 1-50lbs.

  • Light to moderate carrying, pulling, pushing, walking and frequent bending, stooping and reaching.

  • Education

  • N/A

  • License, Certification, Registration

  • N/A

  • Additional Requirements:

    Bilingual (English/Spanish) Level ll required.

    Preferred Qualifications:

  • N/A

  • Notes:

    PR# (LR-3831) 

    Must be willing to work at multiple locations.  QBS2 Spanish Speaking reqired.

    - Must successfully pass or have passed the bilingual test (within the last 12 months), or be active in the QBS program.

    Primary Location: California,Woodland Hills,Woodland Hills Medical Offices 20940 Burbank Blvd. Scheduled Weekly Hours: 24 Shift: Variable Workdays: Mon, Tue, Wed, Thu, Fri, Sat, Sun Working Hours Start: Varies Working Hours End: Varies Job Schedule: Part-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: UFCW - Local 770 Job Level: Entry Level Job Category: Pharmacy Specialty: Clerk or Assistant Department: Outpatient Pharmacy Travel: Yes, 75 % of the Time Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

    External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

    About Pharmacy Careers

    Pharmacy Careers

    Whether you're a resident, technician, or specialist, you'll find a wide array of clinical services in our progressive practice environment. In addition to outpatient, inpatient/hospital, and ambulatory care/clinical opportunities, we maintain specialized pharmacy services, automated refill pharmacies, regional call centers, drug information services, and pharmacy analytical services. In fact, our mail-order pharmacy was ranked highest in customer satisfaction by a J.D. Power U.S. Pharmacy Study.

    Our pharmacists also have access to a wealth of information and integrated technologies, meaning you have the information you need at your fingertips, enabling you to make the right decisions, expedite patient care, and actively participate in your patients' health.

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    Apr 17, 2019

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