Serves as an expert consultant to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of strategic business initiatives and projects/programs across multiple functional tracks or complex workstreams. Drives business strategy, organizational alignment, and prioritization of business initiatives. Leads the work of project/program team members by requesting and coordinating internal and/or external resources. Serves as a lead expert in the development and implementation of business initiatives, systems, and/or processes to a desired future state. Manages complex, highly visible or specialized cross-functional projects/programs, and serves as a lead expert in the proactive monitoring and identification of client, project, program, and/or business risks. Designs, leads, and serves as a lead expert for change management plans associated with business initiatives. Serves as a lead expert in the assessment of strategic performance metrics to support business initiatives. Participates in vendor management as required. Monitors compliance of work activities by ensuring business plans and team members adhere to relevant policies and procedures.

• Promotes learning in others by communicating information and providing advice to drive projects forward; builds collaborative, cross-functional relationships. Solicits and acts on performance feedback; provides actionable feedback to others, including upward feedback to leadership; influences, mentors, and coaches team members. Practices self-leadership; creates, evaluates, and responds to the strengths and weaknesses of self and unit or team members. Leads the adaptation to competing demands and new responsibilities; adapts to and learns from change, challenges, and feedback. Fosters open dialogue amongst team members.
• Drives the execution of multiple work streams by identifying member and operational needs; translates business strategy into actionable business requirements; develops and updates new procedures and policies. Gains cross-functional support for objectives and priorities; determines and carries out processes and methodologies; solves highly complex issues; escalates and resolves issues as appropriate; sets standards and measures progress. Develops work plans to meet business priorities and deadlines; coordinates, obtains and distributes resources. Removes obstacles that impact performance; guides performance and develops contingency plans accordingly; influences the completion of project tasks by others.
• Serves as an expert consultant to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of strategic business initiatives and projects/programs across multiple functional tracks or complex workstreams by identifying and ensuring representation and inclusion of appropriate stakeholders; building rapport and partnerships with key stakeholder teams, third party vendors, and senior executive management; partnering with stakeholders to develop goals and set the prioritization of deliverables; leading the development of a menu of solutions for complex, competing, or ambiguous requests; driving discussions regarding the involvement of business processes (e.g. change management, communication) and facilitating decisions necessary for the delivery of business initiatives; communicating and resolving tough issues with stakeholders while maintaining an independent perspective; and making formal presentations and providing reports to senior executive level audiences.
• Drives business strategy, organizational alignment, and prioritization of business initiatives by working closely with senior executives to facilitate the development, refinement, and articulation of the business strategy; defining, developing, and evaluating performance metrics, standards, and methods to establish business success; leading the development of strategic roadmaps for solution development and deployment; collaborating with senior cross-functional stakeholders, often with competing/conflicting objectives to ensure cohesive and reachable metrics; refining strategic plans and performance metrics as appropriate; and managing complex initiatives or portfolio to ensure delivery of measurable results and alignment with strategic objectives.
• Leads the work of project/program team members by requesting and coordinating internal and/ or external resources based on the alignment of team member skills and project/program demands; delivering and promoting strategic vision and objectives to team members; and delivering performance feedback to team members supervisors and leadership as appropriate.
• Leads and provides expertise to a team of consultants in the development of requirements for large-scale, complex, or specialized business, process, or system solutions across business domain(s) by leveraging partnerships with stakeholders and cross-functional teams as appropriate; leveraging multiple business requirements gathering methodologies to identify business, functional, and non-functional requirements; and leading and overseeing the development and documentation of comprehensive business cases to assess the costs, benefits, and ROI of proposed solutions.
• Serves as a lead expert in the development and implementation of business initiatives, systems, and/or processes to a desired future state by maintaining a comprehensive understanding of how current processes impact business operations across multiple domains; mapping current state against future state processes; leveraging stakeholder partnerships to identify the operational needs and impact of requirements on upstream and downstream solution components; providing options and recommendations to senior executive management and business stakeholders on how to integrate solutions and deliverables with current systems and business processes across regions and domains; identifying and validating value gaps and opportunities for process enhancements or efficiencies; and leading the establishment of appropriate governance and workgroup infrastructures to accomplish strategic outcomes.
• Manages complex, highly visible or specialized, cross-functional projects and/or programs by coordinating stakeholders; recommending or assigning team resources based on project needs and team member strengths; consulting in the development, analysis, and management of project/program plans; collaborating on the coordination of project/program scope, schedules, and resource forecasts; proactively monitoring and identifying project/program/business initiative risks, issues, and trigger events; developing mitigation plans and strategies; and resolving or escalating risks or issues as appropriate.
• Serves as a lead expert in the proactive monitoring and identification of client, project, program, and/or business risks, issues, and trigger events by leading and overseeing the development of mitigation plans and strategies; and resolving or escalating risks or issues as appropriate.
• Designs, leads, and serves as a lead expert for change management plans associated with business initiatives by engaging stakeholders to obtain support and buy in for changes; partnering with executive management, project/program champions, and business owners to communicate and align improvement initiatives with business objectives; identifying appropriate change management method and approach; and ensuring stakeholders embrace a change management mindset, understand intent and purpose, and foster a culture of change.
• Serves as a lead expert in the assessment of strategic performance metrics to support business initiatives by building partnerships with data analytic teams to ensure the translation of business requirements into analytic specifications; identifying appropriate data analysis tools and approach to assess business performance; determining suitable data gathering and analysis methods (e.g., process observation, hard data, etc.); defining data requirements and obtaining customer agreements, including customer requirements as appropriate; conducting advanced statistical analyses and/or testing to evaluate the effectiveness of business solutions; identifying and alleviating risks through data-driven analysis; and keeping current on, evaluating, and integrating data analytic trends and best practices to meet the demands of a continuously evolving analytic landscape.
• Serves as a lead advocate for continuous learning and professional development by keeping abreast of cutting edge industry practices, standards, and benchmarks; attending and presenting at roadshows, conferences, training seminars, and/or speaking events as appropriate; leading the ongoing enhancement and innovation of consulting practices, standards, and methods across KP; serving as an advocate to ensure continuous learning and improvement is championed as a people strategy; providing training and guidance to stakeholders as appropriate; and providing ongoing coaching to build a continuous improvement mindset and build capabilities that drive results.
• Participates in vendor management as required by reviewing vendor performance levels; ensuring service level agreements are met; managing vendor invoices; and partnering with Procurement and/or Legal to develop service level and/or scope of work agreements as appropriate.
• Monitors compliance of work activities by ensuring business plans and team members adhere to KP, departmental, and/or business line policies and procedures.

This role is an individual contributor supporting the implementation of an enterprise-wide Contract Lifecycle Management System (CLMS) for KP. It will focus on configuring system workflows, templates, and permissions to ensure compliance and scalability, while partnering with IT and vendor teams to optimize platform performance. The role will provide technical support and serve as the technology SME for CLMS, translating business requirements into configurations that enable automation, improve efficiency, and deliver high-quality service. The position will drive process standardization across regions, reduce manual effort, and improve contracting outcomes through advanced system configuration and governance. Responsibilities include configuring workflows, templates, and user permissions within the contract management platform and partnering with IT and vendor teams to troubleshoot technical issues and optimize system performance.

Serves as a consultant to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of successful business initiatives and projects. Provides insight and supports the development and implementation of business initiatives, systems, and/or processes to a desired future state. Contributes to business strategy and supports organizational alignment and prioritization of business initiatives. Manages complex projects or project components, participates in and may lead change management activities, and performs data analyses in support of business initiatives. Supports vendor management as required. Monitors compliance of work activities by ensuring business plans and team members adhere to relevant policies and procedures. 

• Promotes learning in others by proactively providing and/or developing information, resources, advice, and expertise with coworkers and members; builds relationships with cross-functional/external stakeholders and customers. Listens to, seeks, and addresses performance feedback; proactively provides actionable feedback to others and to managers. Pursues self-development; creates and executes plans to capitalize on strengths and develop weaknesses; leads by influencing others through technical explanations and examples and provides options and recommendations. Adopts new responsibilities; adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; champions change and helps others adapt to new tasks and processes. Facilitates team collaboration to support a business outcome.
• Completes work assignments autonomously and supports business-specific projects by applying expertise in subject area and business knowledge to generate creative solutions; encourages team members to adapt to and follow all procedures and policies. Collaborates cross-functionally and/or externally to achieve effective business decisions; provides recommendations and solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Supports the development of work plans to meet business priorities and deadlines; identifies resources to accomplish priorities and deadlines. Identifies, speaks up, and capitalizes on improvement opportunities across teams; uses influence to guide others and engages stakeholders to achieve appropriate solutions.
• Serves as a consultant to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of successful business initiatives and projects across one or more functional tracks or workstreams by identifying and ensuring representation and inclusion of appropriate stakeholders; building rapport and partnerships with stakeholder teams, third party vendors, and senior management; working with stakeholders to develop goals and set the prioritization of deliverables; discussing involvement of business processes (e.g. project change management, communication) and facilitating decisions necessary for the delivery of business initiatives; communicating tough issues to stakeholders while maintaining an independent perspective; and making formal presentations and providing reports to various senior level audiences.
• Develops requirements for complex business, process, or system solutions within assigned business domain(s) by interfacing stakeholders and cross-functional teams as appropriate; leveraging multiple business requirements gathering methodologies to identify business, functional, and non-functional requirements; developing and documenting comprehensive business cases to assess the costs, benefits, and ROI of proposed solutions; and leading team members in the development process as appropriate.
• Provides insight and supports the development and implementation of business initiatives, systems, and/or processes to a desired future state by maintaining a comprehensive understanding of how current processes impact business operations across multiple domains; mapping current state against future state processes; identifying the operational impact of requirements on upstream and downstream solution components; providing options and recommendations to management and business stakeholders on how to integrate solutions and deliverables with current systems and business processes across regions or domains; and identifying and validating value gaps and opportunities for process enhancements or efficiencies.
• Contributes to business strategy and supports organizational alignment and prioritization of business initiatives by defining, developing, and evaluating performance metrics, standards, and methods to establish business success; collaborating with multiple stakeholders, often with competing/conflicting objectives, to ensure cohesive and reachable metrics; refining strategic plans and performance metrics as appropriate; and managing assigned initiatives or portfolio to ensure delivery of measurable results and alignment with strategic objectives.
• Serves as a advocate of continuous learning and professional development by keeping abreast of industry practices, standards, and benchmarks; attending and participating in roadshows, conferences, and speaking events; contributing to the ongoing enhancement and innovation of consulting practices, standards, and methods across KP; serving as an advocate to ensure continuous learning and improvement is championed as a people strategy; providing training and guidance to stakeholders as appropriate; and providing ongoing coaching to build a continuous improvement mindset and build capabilities that drive results.
• Manages complex projects or project components by coordinating stakeholder contacts; recommending or assigning team resources based on project needs and team member strengths; consulting in the development, analysis, and management of project plans; coordinating project schedules and resource forecasts; proactively monitoring and identifying project or business initiative risks, issues, and trigger events; developing mitigation plans and strategies; and resolving or escalating risks or issues as appropriate.
• Participates in and may lead change management activities associated with business initiatives by engaging stakeholders to obtain support and buy in for changes; partnering with management, project champions, and business owners to communicate and align improvement initiatives with business objectives; identifying appropriate change management method and approach; and ensuring stakeholders embrace a change management mindset, understand intent and purpose, and foster a culture of change.
• Performs data analyses to support business initiatives by identifying appropriate data analysis tools and approach to assess business performance; determining suitable data gathering and analysis methods (e.g., process observation, hard data, etc.); defining data requirements and obtaining customer agreements, including customer requirements as appropriate; conducting analyses and performing experimental tests to evaluate the effectiveness of business solutions; and identifying and alleviating risks through data-driven analysis.
• Supports vendor management as required by assisting with reviews of vendor performance levels; ensuring service level agreements are met; managing vendor invoices; and partnering with Procurement and/or Legal to develop service level and/or scope of work agreements as appropriate.
• Monitors compliance of work activities by ensuring business plans and team members adhere to KP, departmental, and/or business line policies and procedures.

This individual contributor is primarily responsible for designing and developing data pipelines and automation for data acquisition and ingestion of raw data from multiple data sources and data formats by transforming, cleansing, and storing data for consumption. This role is also responsible for developing detailed problem statements outlining hypotheses and their effect on target clients/customers, analyzing and investigating complex data sets and summarizing key characteristics, selecting, manipulating and transforming data into features used in machine learning algorithms, training statistical models, deploying and maintaining reliable and efficient models through production, verifying model performance, and collaborating with internal and external stakeholders across domains to develop and deliver statistical driven outcomes.

• Promotes learning in others by proactively providing and/or developing information, resources, advice, and expertise with coworkers and members; builds relationships with cross-functional/external stakeholders and customers. Listens to, seeks, and addresses performance feedback; proactively provides actionable feedback to others and to managers. Pursues self-development; creates and executes plans to capitalize on strengths and develop weaknesses; leads by influencing others through technical explanations and examples and provides options and recommendations. Adopts new responsibilities; adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; champions change and helps others adapt to new tasks and processes. Facilitates team collaboration to support a business outcome.
• Completes work assignments autonomously and supports business-specific projects by applying expertise in subject area and business knowledge to generate creative solutions; encourages team members to adapt to and follow all procedures and policies. Collaborates cross-functionally and/or externally to achieve effective business decisions; provides recommendations and solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Supports the development of work plans to meet business priorities and deadlines; identifies resources to accomplish priorities and deadlines. Identifies, speaks up, and capitalizes on improvement opportunities across teams; uses influence to guide others and engages stakeholders to achieve appropriate solutions.
• Develops detailed problem statements outlining hypotheses and their effect on target clients/customers by defining scope, objectives, outcome statements and metrics.
• Designs and develops data pipelines and automation for data acquisition and ingestion of raw data from multiple data sources and data formats by transforming, cleansing, and storing data for consumption by downstream processes; writing and optimizing diverse SQL queries; and demonstrating advanced knowledge of database fundamentals.
• Analyzes and investigates complex data sets and summarizes key characteristics by employing data visualization methods; and determining how best to manipulate data sources to discover patterns, spot anomalies, test hypotheses, and/or check assumptions.
• Selects, manipulates, and transforms data into features used in machine learning algorithms by leveraging techniques to conduct dimensionality reduction, feature importance, and feature selection.
• Trains statistical models by using algorithms and data mining techniques; testing models with various algorithms to assess the input dataset and related features; and applying techniques to prevent overfitting such as cross-validation.
• Deploys and maintains reliable and efficient models through production.
• Verifies model performance by demonstrating expertise in the practice of a variety of model validation techniques to assess and discriminate the goodness of model fit; and leveraging feedback and output to manage and strengthen model performance.
• Collaborates with internal and external stakeholders across domains to develop and deliver statistical driven outcomes by delivering insights and values from heterogeneous data to investigate complex problems for multiple use cases; driving informed decision-making; and presenting findings to both technical and non-technical audiences.

This senior level employee is primarily responsible for translating business requirements and functional specifications into software solutions, for contributing to and leveraging the technical direction for the development of integrated business and/or enterprise application solutions, and for serving as a technical expert for project teams while providing consultation to help ensure new and existing software solutions are developed.

• Conducts or oversees business-specific projects by applying deep expertise in subject area; promoting adherence to all procedures and policies; developing work plans to meet business priorities and deadlines; determining and carrying out processes and methodologies; coordinating and delegating resources to accomplish organizational goals; partnering internally and externally to make effective business decisions; solving complex problems; escalating issues or risks, as appropriate; monitoring progress and results; recognizing and capitalizing on improvement opportunities; evaluating recommendations made; and influencing the completion of project tasks by others.
• Practices self-leadership and promotes learning in others by building relationships with cross-functional stakeholders; communicating information and providing advice to drive projects forward; influencing team members within assigned unit; listening and responding to, seeking, and addressing performance feedback; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership and mentoring junior team members; creating and executing plans to capitalize on strengths and improve opportunity areas; and adapting to and learning from change, difficulties, and feedback.
• As part of the IT Engineering job family, this position is responsible for leveraging DEVOPS, and both Waterfall and Agile practices, to design, develop, and deliver resilient, secure, multi-channel, high-volume, high-transaction, on/off-premise, cloud-based solutions.
• Provides insight into recommendations for technical solutions that meet design and functional needs.
• Translates business requirements and functional specifications into physical program designs, code modules, stable application systems, and software solutions by partnering with Business Analysts and other team members to understand business needs and functional specifications.
• Ensures appropriate translation of business requirements and functional specifications into physical program designs, code modules, stable application systems, and software solutions by partnering with Business Analysts and other team members to understand business needs and functional specifications.
• Serves as an expert for innovative technical solutions that meet design and functional needs.
• Facilitates and serves as a technical expert for project teams throughout the release schedule of business and enterprise software solutions.
• Builds and maintains trusting relationships with internal customers, third party vendors, and senior management to ensure the alignment, buy-in, and support of diverse project stakeholders.
• Recommends complex technical solutions that meet design and functional needs.
• Collaborates with architects and/or software consultants to ensure functional specifications are converted into flexible, scalable, and maintainable solution designs.
• Provides expertise and guidance to team members for systems incident responses for complex issues.
• Provides implementation and post-implementation triage and support of business software solutions by programming and/or configuring enhancements to new or packaged-based systems and applications.
• Reviews and validates technical specifications and documentation.
• Identifies specific interfaces, methods, parameters, procedures, and functions to support technical solutions while incorporating architectural designs.
• Supports component integration testing (CIT) and user acceptance testing (UAT) for application initiatives by providing triage, attending test team meetings, keeping the QC up-to-date, performing fixes and unit testing, providing insight to testing teams in order to ensure the appropriate depth of test coverage, and supporting the development of proper documentation.
• Leads systems incident support and troubleshooting for complex and non-complex issues.
• Identifies specific interfaces, methods, parameters, procedures, and functions, as required, to support technical solutions serving as an escalation point for complex or unresolved issues related to requirements translation.
• Develops and validates complex testing scenarios to identify application errors and ensure software solutions meet functional specifications.
• Participates in all software development lifecycle phases by applying comprehensive understanding of company methodology, policies, standards, and internal and external controls.
• Develops, configures, or modifies basic to moderately complex integrated business and/or enterprise application solutions within various computing environments by designing and coding component-based applications using programming languages.
• Provides consultation to help ensure new and existing software solutions are developed with insight into industry best practices, strategies, and architectures.
• Builds partnerships with IT teams and vendors to ensure written code adheres to company architectural standards, design patterns, and technical specifications.
• Leads the development, validation, and execution of testing scenarios to identify application errors and ensure software solutions meet functional specifications.
• Leads, mentors, and trains other technical resources to develop software applications.

In addition to the responsibilities listed below, this position is responsible for providing support for customers (users), and assigned applications and/or information systems, including software implementation, cross-functional integration, complex configuration, and testing. Additional responsibilities also include leading solution design support efforts and research initiatives for translating requirements into workable technical solutions, and supporting the evaluation of third-party vendors as directed.

• Conducts or oversees business-specific projects by applying deep expertise in subject area; promoting adherence to all procedures and policies; developing work plans to meet business priorities and deadlines; determining and carrying out processes and methodologies; coordinating and delegating resources to accomplish organizational goals; partnering internally and externally to make effective business decisions; solving complex problems; escalating issues or risks, as appropriate; monitoring progress and results; recognizing and capitalizing on improvement opportunities; evaluating recommendations made; and influencing the completion of project tasks by others.
• Practices self-leadership and promotes learning in others by building relationships with cross-functional stakeholders; communicating information and providing advice to drive projects forward; influencing team members within assigned unit; listening and responding to, seeking, and addressing performance feedback; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership and mentoring junior team members; creating and executing plans to capitalize on strengths and improve opportunity areas; and adapting to and learning from change, difficulties, and feedback.
• Develops requirements, or leads a team of IT consultants in the development of requirements for complex or specialized process or system solutions which may span multiple business domains by partnering with stakeholders and appropriate IT teams (for example, Solutions Delivery, Infrastructure, Enterprise Architecture).
• Leverages multiple business requirements gathering methodologies to identify business, functional, and non-functional requirements (for example, SMART) across the enterprise.
• Leads and oversees the development and documentation of comprehensive business cases to assess the costs, benefits, ROI, and Total Cost of Ownership (TCO) of complex solution proposals.
• Provides insight, guidance, and recommendations throughout the evolution of applications, systems, and/or processes to a desired future state by maintaining and leveraging a comprehensive understanding of how current processes impact business operations across the enterprise.
• Maps current state against future state processes.
• Defines the impact of requirements on upstream and downstream solution components.
• Provides insight and influence to senior management and business leaders on how to integrate requirements with current systems and business processes across the enterprise.
• Reviews, evaluates, and prioritizes value gaps and opportunities for process enhancements or efficiencies.
• Influences solution design by providing insight and consultation at design sessions with IT teams to help translate requirements into workable business solutions.
• Recommends and advocates for additional data and/or services needed to address key business issues related to process or solutions design.
• Participates in evaluating third-party vendors as directed.
• Drives continuous process improvement by leading the development, implementation, and maintenance of standardized tools, templates, and processes across the enterprise.
• Recommends and advocates for regional and national process improvements which align with sustainable best practices, and the strategic and tactical goals of the business.

Overview:

We are seeking a highly skilled, hands-on Senior Consultant to join the Marketing Analytics organization. Reporting to the Senior Manager of Marketing Analytics, this role combines deep analytical expertise with strategic leadership. You will shape campaign and paid media channel measurement strategies, drive data governance, perform complex analyses, and translate insights into actionable recommendations. You will also lead initiatives that improve processes, strengthen analytical capabilities, and elevate how the organization uses data to make decisions. Success in this role requires the ability to navigate ambiguity, represent Analytics in strategic discussions and influence senior stakeholders, while remaining hands-on with the data as needed. The ideal candidate is a strong collaborator who works effectively with cross functional teams, media agencies, and vendor partners, and excels at managing multiple priorities in a matrix organization. 

Job Summary:

This individual contributor is primarily responsible for driving strategic data-informed decisions, gathering data and information on targeted variables in an established systematic fashion, preparing data for analytic efforts, and interpreting complex data analyses. This position drives the execution of creative data analytic approaches leading to actionable outcomes across functional areas, business and/or clinical lines, designs, implements, and automates business and reporting solutions, and leads the development of advanced analytical and/or statistical models enabling informed business decisions.

• Practices self-leadership and promotes learning in others by building relationships with cross-functional stakeholders; communicating information and providing advice to drive projects forward; influencing team members within assigned unit; listening and responding to, seeking, and addressing performance feedback; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership and mentoring junior team members; creating and executing plans to capitalize on strengths and develop weaknesses; and adapting to and learning from change, difficulties, and feedback.
• Conducts or oversees business-specific projects by applying deep expertise in subject area; promoting adherence to all procedures and policies; developing work plans to meet business priorities and deadlines; determining and carrying out processes and methodologies; coordinating and delegating resources to accomplish organizational goals; partnering internally and externally to make effective business decisions; solving complex problems; escalating issues or risks as appropriate; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and evaluating recommendations made by others.
• Interprets complex data analyses by applying findings to contextual settings; and developing insights, reports, and presentations telling a compelling story to stakeholders to enable and influence decision making; participating in peer reviews; and providing context related to data interpretations and/or limitations as appropriate.
• Leads the development of advanced analytical and/or statistical models enabling informed business decisions by determining data and analytical requirements; translating models and gaining stakeholder buy-in for implementation; creating complex models leading to actionable insights; and testing, refining, and validating models.
• Designs, implements, and automates business and reporting solutions by partnering with stakeholders to advise in their design, planning, and implementation while ensuring consistency and coherency; evaluating and summarizing data and results; creating summary statistics; designing data reports, visualizations, and/or interactive Business Intelligence (BI) reports; reporting to stakeholders on key findings; identifying needs for the development and implementation of additional reporting solutions; and preparing documentation as appropriate.
• Drives the execution of creative data analytic approaches leading to actionable outcomes across functional areas, business and/or clinical lines by defining and calculating complex metrics to be analyzed; defining, calculating, and validating algorithms; and conducting complex analyses, including descriptive, correlational, inferential, and/or predictive statistics.
• Prepares data for analytic efforts by integrating and consolidating data; ensuring data quality and accuracy; profiling data inaccuracies and recommending process improvements or system changes to enhance overall quality of the data; collaborating with stakeholders and source system owners to resolve data quality issues as appropriate; and cleaning and creating final data set(s) for analysis.
• Gathers data and information on targeted variables in an established systematic fashion by validating data sources; querying, merging, and extracting data across internal and external sources; completing routine data refresh and update; developing and/or delivering complex tools for electronic data collection; and providing user training, support, and documentation.
• Drives strategic data-informed decisions by consulting with clients and leadership to identify and clarify key business needs across functional areas, business and/or clinical lines; developing outcomes and process measures; translating business requirements; determining data/information needs and data collection methods; developing complex analysis plans; evaluating the impact of business decisions on clients, customers, and/or members; partnering with clients and staff to identify opportunities and methods to improve efficiencies with analysis; supporting and training end-users; and documenting processes and deliverables.

This senior level employee is primarily responsible for translating business requirements and functional specifications into software solutions, for contributing to and leveraging the technical direction for the development of integrated business and/or enterprise application solutions, and for serving as a technical expert for project teams while providing consultation to help ensure new and existing software solutions are developed.

• Conducts or oversees business-specific projects by applying deep expertise in subject area; promoting adherence to all procedures and policies; developing work plans to meet business priorities and deadlines; determining and carrying out processes and methodologies; coordinating and delegating resources to accomplish organizational goals; partnering internally and externally to make effective business decisions; solving complex problems; escalating issues or risks, as appropriate; monitoring progress and results; recognizing and capitalizing on improvement opportunities; evaluating recommendations made; and influencing the completion of project tasks by others.
• Practices self-leadership and promotes learning in others by building relationships with cross-functional stakeholders; communicating information and providing advice to drive projects forward; influencing team members within assigned unit; listening and responding to, seeking, and addressing performance feedback; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership and mentoring junior team members; creating and executing plans to capitalize on strengths and improve opportunity areas; and adapting to and learning from change, difficulties, and feedback.
• As part of the IT Engineering job family, this position is responsible for leveraging DEVOPS, and both Waterfall and Agile practices, to design, develop, and deliver resilient, secure, multi-channel, high-volume, high-transaction, on/off-premise, cloud-based solutions.
• Provides insight into recommendations for technical solutions that meet design and functional needs.
• Translates business requirements and functional specifications into physical program designs, code modules, stable application systems, and software solutions by partnering with Business Analysts and other team members to understand business needs and functional specifications.
• Ensures appropriate translation of business requirements and functional specifications into physical program designs, code modules, stable application systems, and software solutions by partnering with Business Analysts and other team members to understand business needs and functional specifications.
• Serves as an expert for innovative technical solutions that meet design and functional needs.
• Facilitates and serves as a technical expert for project teams throughout the release schedule of business and enterprise software solutions.
• Builds and maintains trusting relationships with internal customers, third party vendors, and senior management to ensure the alignment, buy-in, and support of diverse project stakeholders.
• Recommends complex technical solutions that meet design and functional needs.
• Collaborates with architects and/or software consultants to ensure functional specifications are converted into flexible, scalable, and maintainable solution designs.
• Provides expertise and guidance to team members for systems incident responses for complex issues.
• Provides implementation and post-implementation triage and support of business software solutions by programming and/or configuring enhancements to new or packaged-based systems and applications.
• Reviews and validates technical specifications and documentation.
• Identifies specific interfaces, methods, parameters, procedures, and functions to support technical solutions while incorporating architectural designs.
• Supports component integration testing (CIT) and user acceptance testing (UAT) for application initiatives by providing triage, attending test team meetings, keeping the QC up-to-date, performing fixes and unit testing, providing insight to testing teams in order to ensure the appropriate depth of test coverage, and supporting the development of proper documentation.
• Leads systems incident support and troubleshooting for complex and non-complex issues.
• Identifies specific interfaces, methods, parameters, procedures, and functions, as required, to support technical solutions serving as an escalation point for complex or unresolved issues related to requirements translation.
• Develops and validates complex testing scenarios to identify application errors and ensure software solutions meet functional specifications.
• Participates in all software development lifecycle phases by applying comprehensive understanding of company methodology, policies, standards, and internal and external controls.
• Develops, configures, or modifies basic to moderately complex integrated business and/or enterprise application solutions within various computing environments by designing and coding component-based applications using programming languages.
• Provides consultation to help ensure new and existing software solutions are developed with insight into industry best practices, strategies, and architectures.
• Builds partnerships with IT teams and vendors to ensure written code adheres to company architectural standards, design patterns, and technical specifications.
• Leads the development, validation, and execution of testing scenarios to identify application errors and ensure software solutions meet functional specifications.
• Leads, mentors, and trains other technical resources to develop software applications.

• This leader is responsible for the following duties in KP hospitals and ambulatory settings:
• Effectively partner with the market Permanente Medical Group and Health Plan Ambulatory Operations Leaders to ensure care delivery strategies meet regulatory and accreditation compliance with quality, safety, service, and access requirements in the inpatient, ambulatory and post-acute settings.
• Ensure alignment with national and market policies and programs related to quality and safety.
• Establish oversight for quality management systems and governance regionally and locally across all components of the clinical organization.
• Provides quality oversight on behalf of the KFHP/H Board of Directors for both facility and provider credentialing decisions.
• Proactively collaborates with key Health Plan and physician leaders at the national level to support the delivery of high quality, cost-effective, integrated healthcare to members and patients.
• Partner with other KFHP/H and PMG executives to set standards, leverage capabilities, share best practices and drive performance across the market. In conjunction with national quality leaders, develop and implement the organizations safety system. Core work includes but is not limited to the following:
• Develop, implement and fulfill strategic quality and safety oversight objectives that are incorporated into national and regional business plans.
• Develop, implement and oversee all aspects of Safety and Risk Management including Infection Prevention.
• Develop and implement quality oversight programs and corrective action plans as needed to ensure safe, timely, effective, efficient, equitable, and person-centered care.
• Develop and support a patient and family centered care program (PFCC).
• Collaborate with behavioral health leadership in the market to ensure appropriate quality oversight of behavioral health operations.
• Responsible for quality oversight of external network contracts.
• Consistently supports compliance with the Principles of Responsibility (Kaiser Permanentes Code of Conduct) by maintaining privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, and reporting noncompliance.
• Adheres to the applicable federal, state, and local laws and regulations, accreditation and licensure requirements, and Kaiser Permanentes policies and procedures.
• Develop and implement a quality program for government programs such as Medicare Stars and Medicaid that establishes effective oversight and provides support for performance improvement.
• As the market health plan quality leader this individual is responsible for ensuring performance measures related to clinical quality including oversight of clinical registries and associations, safety, care experience, coordination of care, and access are established and regularly overseen by the market quality oversight committee.
• Where third party accreditation is available as a benchmark for specific operations this leader will collaborate with operational leader to ensure alignment with those accrediting standards. Examples include but are not limited to NCQA (Health plan accreditation), TJC (Hospital and Ambulatory accreditation), and AAAHC (Ambulatory Surgery accreditation).

• Oversee all aspects of assessment of student learning within the MD degree program, including formative and summative and course-based and programmatic assessment.
• Develop appropriate assessment and evaluation strategies and direct initiatives to improve assessment and evaluation strategies.
• Collaborate with faculty, deans, staff, students, and others to design, launch, and maintain effective assessment of medical student learning and faculty teaching.
• Work closely with key stakeholders to continually improve standards that are common across all sites for assessing clinical skills development.
• Provide oversight and guidance to faculty and staff working on evaluation of curriculum.
• In collaboration with the Senior Director of Faculty Educator Development, provide oversight and direct faculty development in assessment and evaluation.
• Facilitate the identification and remediation of at-risk students.
• Oversee programmatic curricular evaluation.
• Participate in the development of strategy and in the implementation for the incorporation of emerging technologies into assessment and evaluation Coordinate with the Schools technology team to identify, construct, and manage appropriate assessment platforms and databases to include student portfolios.
• Contribute to the creation and implementation of KPSOMs second strategic plan to advance our CBME model.
• Oversee the operations of the Office of Assessment and Evaluation. Manage and supervise leadership and staff roles.
• Within the curricular unit, provide leadership and oversight to the mapping and development of KPSOM Educational Program Outcomes and milestones.
• Identify and develop instruments to assess students, faculty, and aspects of the educational program, including tests, surveys, observation protocols, interview focus group questionnaires, and scoring rubrics.
• Provide the appropriate student data, analysis, and evaluations for writing medical student performance evaluations (Deans Letters) for graduating students each year and oversee the production of the medical student performance evaluation.
• Provide outcomes data and analysis as requested to support curricular governance bodies in continuous quality improvement of the educational program.
• In collaboration with leadership of the Office of Medical Education, facilitate strategic changes in the curriculum to enhance and improve medical education based on KPSOM outcomes data and analysis.
• Engage with the field of assessment and evaluation in the larger medical education community.
• In collaboration with the Associate Dean for Medical Education Research and Scholarship, support educational research and initiatives, collaborating with faculty, staff, and students to develop innovative ideas, prioritize pilot projects, and participate in these projects. Collaborate with the Dean and other research leaders to publish scholarship based on assessment and evaluation data related to the KPSOM educational program. Implement evaluation strategy for the school to be able to report on the effectiveness of its educational techniques.
• In collaboration with accreditation and strategy leaders and teams, create appropriate reports for the LCME, BPPE and WASC accrediting bodies and ensures the availability of assessment and evaluation data relevant to accreditation.
• Understand legal and ethical issues regarding maintenance of student records, and other data generated through the Office of Assessment and Evaluation and oversee the development and implementation of policies and procedures aligning with legal and ethical requirements.
• Prepare, oversee, and manage the budget related to all aspects of learner assessment and educational program evaluation.
• Serve on relevant KPSOM committees and teams.
• Attend regional and national meetings related to learner and teacher assessment and program evaluation.

Please Note: Salary ranges are geographically based, and the posted range reflects the Northern CA region. Lower salary ranges will apply for other labor markets outside of NCAL.

Kaiser Permanente-s Channel Partner & Data Solutions team-part of Enterprise Sales Solutions within National Health Plan Business Technology Solutions & Services-is seeking a senior Business Sales Solution Consultant to operate at the intersection of commercial sales, business operations, and technology. In this role, you will engage directly with sales, channel, and marketing leaders to understand business strategies, processes, and pain points, and translate them into scalable, data-driven solutions. You will design and deliver end-to-end sales capabilities leveraging Salesforce (CRM/PRM) and Enterprise Customer Data platforms, partnering closely with KPIT to execute. As a strategic advisor, you will shape technology and data roadmaps, evaluate solution alternatives, lead implementation, and influence senior leadership through industry best practices to enable modern, high-performing broker and employer group sales ecosystems.

Serves as lead consultant to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of successful business initiatives and projects. Provides expertise and drives the development and implementation of business initiatives, systems, and/or processes to a desired future state. Develops business strategy and ensures alignment and prioritization of organizational objectives and business initiatives. Manages complex projects or project components, leads change management activities, and performs complex data analyses to drive business initiatives. Participates in vendor management as required. Monitors compliance of work activities by ensuring business plans and team members adhere to relevant policies and procedures.

• Promotes learning in others by communicating information and providing advice to drive projects forward; builds relationships with cross-functional stakeholders. Listens, responds to, seeks, and addresses performance feedback; provides actionable feedback to others, including upward feedback to leadership and mentors junior team members. Practices self-leadership; creates and executes plans to capitalize on strengths and improve opportunity areas; influences team members within assigned team or unit. Adapts to competing demands and new responsibilities; adapts to and learns from change, challenges, and feedback. Models team collaboration within and across teams.
• Conducts or oversees business-specific projects by applying deep expertise in subject area; promotes adherence to all procedures and policies. Partners internally and externally to make effective business decisions; determines and carries out processes and methodologies; solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Develops work plans to meet business priorities and deadlines; coordinates and delegates resources to accomplish organizational goals. Recognizes and capitalizes on improvement opportunities; evaluates recommendations made; influences the completion of project tasks by others.
• Serves as a lead consultant to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of successful business initiatives and projects across multiple functional tracks or complex workstreams by identifying and ensuring representation and inclusion of appropriate stakeholders; building rapport and partnerships with key stakeholder teams, third party vendors, and senior management; working with stakeholders to develop goals and set the prioritization of deliverables; discussing involvement of business processes (e.g. project change management, communication) and facilitating decisions necessary for the delivery of business initiatives; communicating and resolving tough issues with stakeholders while maintaining an independent perspective; and making formal presentations and providing reports to executive level audiences.
• Develops requirements, or leads a team of consultants in the development of requirements, for complex or specialized business, process, or system solutions which may span multiple business domain(s) by partnering with stakeholders and cross-functional teams as appropriate; leveraging multiple business requirements gathering methodologies to identify business, functional, and non-functional requirements; and leading and overseeing the development and documentation of comprehensive business cases to assess the costs, benefits, and ROI of proposed solutions.
• Provides expertise and drives the development and implementation of business initiatives, systems, and/or processes to a desired future state by maintaining a comprehensive understanding of how current processes impact business operations across multiple domains; mapping current state against future state processes; identifying the operational impact of requirements on upstream and downstream solution components; providing options and recommendations to senior management and business stakeholders on how to integrate solutions and deliverables with current systems and business processes across regions or domains; and identifying and validating value gaps and opportunities for process enhancements or efficiencies.
• Develops business strategy and ensures alignment and prioritization of organizational objectives and business initiatives by defining, developing, and evaluating performance metrics, standards, and methods to establish business success; partnering with senior stakeholders, often with competing/conflicting objectives, to ensure cohesive and reachable metrics; refining strategic plans and performance metrics as appropriate; and managing complex initiatives or portfolio to ensure delivery of measurable results and alignment with strategic objectives.
• Serves as a lead advocate for continuous learning and professional development by keeping abreast of cutting edge industry practices, standards, and benchmarks; attending and presenting at roadshows, conferences, and speaking events; leading the ongoing enhancement and innovation of consulting practices, standards, and methods across KP; serving as an advocate to ensure continuous learning and improvement is championed as a people strategy; providing training and guidance to stakeholders as appropriate; and providing ongoing coaching to build a continuous improvement mindset and build capabilities that drive results.
• Manages complex projects or project components by coordinating stakeholder contacts; assembling team based on project needs and team member strengths; consulting in the development, analysis, and management of project plans; coordinating project schedules and resource forecasts; proactively monitoring and identifying project or business initiative risks, issues, and trigger events; developing mitigation plans and strategies; and resolving or escalating risks or issues as appropriate.
• Leads change management activities associated with business initiatives by engaging stakeholders to obtain support and buy in for changes; partnering with senior management, project champions, and process owners to communicate align improvement initiatives with business objectives; determining appropriate change management method and approach; and ensuring stakeholders embrace a change management mindset, understand intent and purpose, and foster a culture of change.
• Performs complex data analyses to drive business initiatives by identifying appropriate data analysis tools and approach to assess business performance; determining suitable data gathering and analysis methods (e.g., process observation, hard data, etc.); defining data requirements and obtaining customer agreements, including customer requirements as appropriate; conducting advanced analyses and performing experimental tests to evaluate the effectiveness of business solutions; and identifying and alleviating risks through data-driven analysis.
• Participates in vendor management as required by reviewing vendor performance levels; ensuring service level agreements are met; managing vendor invoices; and partnering with Procurement and/or Legal to develop service level and/or scope of work agreements as appropriate.
• Monitors compliance of work activities by ensuring business plans and team members adhere to KP, departmental, and/or business line policies and procedures.

Serves as a lead consultant to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of strategic business initiatives and projects/programs across multiple functional tracks or workstreams. Drives business strategy, organizational alignment, and prioritization of business initiatives. Leads the work of project/program team members. Provides expertise and drives the development and implementation of business initiatives, systems, and/or processes to a desired future state. Manages complex, cross-functional projects/programs, and serves as an expert in the proactive monitoring and identification of client, project, program, and/or business risks. Designs, leads, and serves as an expert for change management plans associated with business initiatives. Leads assessment of strategic performance metrics to support business initiatives. Participates in vendor management as required. Monitors compliance of work activities by ensuring business plans and team members adhere to relevant policies and procedures.

• Promotes learning in others by communicating information and providing advice to drive projects forward; builds relationships with cross-functional stakeholders. Listens, responds to, seeks, and addresses performance feedback; provides actionable feedback to others, including upward feedback to leadership and mentors junior team members. Practices self-leadership; creates and executes plans to capitalize on strengths and improve opportunity areas; influences team members within assigned team or unit. Adapts to competing demands and new responsibilities; adapts to and learns from change, challenges, and feedback. Models team collaboration within and across teams.
• Conducts or oversees business-specific projects by applying deep expertise in subject area; promotes adherence to all procedures and policies. Partners internally and externally to make effective business decisions; determines and carries out processes and methodologies; solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Develops work plans to meet business priorities and deadlines; coordinates and delegates resources to accomplish organizational goals. Recognizes and capitalizes on improvement opportunities; evaluates recommendations made; influences the completion of project tasks by others.
• Serves as a lead consultant to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of strategic business initiatives and projects/programs across multiple functional tracks or workstreams by identifying and ensuring representation and inclusion of appropriate stakeholders; building rapport and partnerships with key stakeholder teams, third party vendors, and executive management; working with stakeholders to develop goals and set the prioritization of deliverables; developing a menu of solutions for complex, competing, or ambiguous requests; discussing involvement of business processes (e.g. change management, communication) and facilitating decisions necessary for the delivery of business initiatives; communicating and resolving tough issues with stakeholders while maintaining an independent perspective; and making formal presentations and providing reports to executive level audiences.
• Drives business strategy, organizational alignment, and prioritization of business initiatives by working closely with senior executives to facilitate the development, refinement, and articulation of the business strategy; defining, developing, and evaluating performance metrics, standards, and methods to establish business success; leading the development of strategic roadmaps for solution development and deployment; collaborating with senior cross-functional stakeholders, often with competing/conflicting objectives to ensure cohesive and reachable metrics; refining strategic plans and performance metrics as appropriate; and managing complex initiatives or portfolio to ensure delivery of measurable results and alignment with strategic objectives.
• Leads the work of project/program team members by requesting and coordinating internal and/ or external resources based on the alignment of team member skills and project/program demands; delivering and promoting strategic vision and objectives to team members; and delivering performance feedback to team members supervisors and leadership as appropriate.
• Develops requirements, or leads a team of consultants in the development of requirements for large-scale, complex, or specialized business, process, or system solutions across business domain(s) by partnering with stakeholders and cross-functional teams as appropriate; leveraging multiple business requirements gathering methodologies to identify business, functional, and non-functional requirements; and leading and overseeing the development and documentation of comprehensive business cases to assess the costs, benefits, and ROI of proposed solutions.
• Provides expertise and drives the development and implementation of business initiatives, systems, and/or processes to a desired future state by maintaining a comprehensive understanding of how current processes impact business operations across multiple domains; mapping current state against future state processes; leveraging stakeholder partnerships to identify the operational needs and impact of requirements on upstream and downstream solution components; providing options and recommendations to executive management and business stakeholders on how to integrate solutions and deliverables with current systems and business processes across regions and domains; identifying and validating value gaps and opportunities for process enhancements or efficiencies; and leading the establishment of appropriate governance and workgroup infrastructures to accomplish strategic outcomes.
• Manages complex, cross-functional projects and/or programs by coordinating stakeholders; recommending or assigning team resources based on project needs and team member strengths; consulting in the development, analysis, and management of project/program plans; collaborating on the coordination of project/program scope, schedules, and resource forecasts; proactively monitoring and identifying project/program/business initiative risks, issues, and trigger events; developing mitigation plans and strategies; and resolving or escalating risks or issues as appropriate.
• Serves as an expert in the proactive monitoring and identification of client, project, program, and/or business risks, issues, and trigger events by leading the development of mitigation plans and strategies; and resolving or escalating risks or issues as appropriate.
• Designs, leads, and serves as an expert for change management plans associated with business initiatives by engaging stakeholders to obtain support and buy in for changes; partnering with executive management, project/program champions, and business owners to communicate and align improvement initiatives with business objectives; identifying appropriate change management method and approach; and ensuring stakeholders embrace a change management mindset, understand intent and purpose, and foster a culture of change.
• Leads the assessment of strategic performance metrics to support business initiatives by building partnerships with data analytic teams to ensure the translation of business requirements into analytic specifications; identifying appropriate data analysis tools and approach to assess business performance; determining suitable data gathering and analysis methods (e.g., process observation, hard data, etc.); defining data requirements and obtaining customer agreements, including customer requirements as appropriate; conducting advanced statistical analyses and/or testing to evaluate the effectiveness of business solutions; and identifying and alleviating risks through data-driven analysis.
• Serves as a lead advocate for continuous learning and professional development by keeping abreast of cutting edge industry practices, standards, and benchmarks; attending and presenting at roadshows, conferences, training seminars, and/or speaking events as appropriate; leading the ongoing enhancement and innovation of consulting practices, standards, and methods across KP; serving as an advocate to ensure continuous learning and improvement is championed as a people strategy; providing training and guidance to stakeholders as appropriate; and providing ongoing coaching to build a continuous improvement mindset and build capabilities that drive results.
• Participates in vendor management as required by reviewing vendor performance levels; ensuring service level agreements are met; managing vendor invoices; and partnering with Procurement and/or Legal to develop service level and/or scope of work agreements as appropriate.
• Monitors compliance of work activities by ensuring business plans and team members adhere to KP, departmental, and/or business line policies and procedures.

• Provides developmental opportunities for others; builds collaborative, cross-functional relationships. Solicits and acts on performance feedback; works closely with employees to set goals and provide open feedback and coaching to drive performance improvement. Pursues professional growth; develops and provides training and development to talent for growth opportunities; supports execution of performance management guidelines and expectations. Leads, adapts, implements, and stays up to date with organizational change, challenges, feedback, best practices, processes, and industry trends. Fosters open dialogue amongst team members, engages, motivates, and promotes collaboration within and across teams. Delegates tasks and decisions as appropriate; provides appropriate support, guidance, and scope; encourages development and consideration of options in decision making.


• Manages designated work unit or team by translating business plans into tactical action items; oversees the completion of work assignments and identifies opportunities for improvement; ensures all policies and procedures are followed. Aligns team efforts; builds accountability for and measuring progress in achieving results; determines and ensures processes and methodologies are implemented; resolves escalated issues as appropriate; sets standards and measures progress. Fosters the development of work plans to meet business priorities and deadlines; obtains and distributes resources. Removes obstacles that impact performance; identifies and addresses improvement opportunities; guides performance and develops contingency plans accordingly; influences teams to execute in alignment with operational objectives.


• Facilitates the accurate assignment of system codes for billing and revenue processes by: managing work performed by team members to translate charge throughput guidelines and services into codes to facilitate accurate billing of services provided; delegating tasks across the team to review codes configured in the system for proper alignment with charge throughput and coding guidelines and services; and reviewing recommendations for charge integrity updates based on teams analysis of regional and national policies and approving changes that will have considerable impact across the organization.


• Oversees routine review and maintenance of system codes by: monitoring the regular review (e.g., quarterly, annually) of coding records to ensure codes are updated, compliant, and accurately reflect policy and regulatory changes; providing guidance on conducting pre- and post- implementation assessments of automated and manual charge capture for quality and accuracy; reviewing analyses of complex and/or region-wide billing issues related to charges/codes and guiding the resolution of charge capture issues; and contributing to the maintenance of all Current Procedural Terminology (CPT)/ Healthcare Common Procedure Coding System (HCPCS) codes, descriptions, revenue codes, Relative Value Units (RVU) information, and generic codes to assist in the understanding of fee schedule implications.


• Serves as a billing and coding expert for the department by: supervising team members in providing guidance to other departments, physicians, and practitioners on coding/billing issues, charge inquiries, and relevant policies and regulations, offering guidance as needed; and providing guidance on the development and implementation of trainings to improve revenue cycle processes and outcomes, which may involve providing trainings to department staff and other departments.


• Manages monitoring activities and process improvements by: overseeing the performance of tasks that support monitoring activities of the region(s) documentation, charge capture, coding, billing, and/or compliance activities; providing guidance on analyzing findings from monitoring activities to identify deficiencies and/or compliance issues in billing codes and processes and partnering with other departments to resolve deficiencies and/or compliance issues; driving the development of reports of monitoring activity results to share with department leaders and/or other departments; and ensuring the implementation of corrective action plans resulting from monitoring activities.

The Area Vice President for the National Accounts - Professional Employer Organizations (PEO) is accountable for leading and advancing a distinct and rapidly expanding business line representing 15 national PEOs, 141,000 members, and approximately $1 billion in revenue. This role oversees the full performance, strategy, and market positioning of the PEO segment within National Accounts, ensuring strong operational execution, sustained growth, and alignment with enterprise priorities.

This leader manages a portfolio of national PEO customers and directs the PEO account teams, including EAM team, support team, and a PEO field manager, to deliver consistent value, retention, and in-group growth. The role sets the strategic agenda for the PEO business line, establishes business priorities, and partners closely with regional leadership and cross-functional stakeholders to meet evolving market expectations and support expansion opportunities.

The Area Vice President serves as the primary external representative for the PEO segment, engaging with customer executives, industry influencers, consultants, and national associations to strengthen market presence, support business development, and advance the organization-s PEO strategy. This role is accountable for driving segment growth, supporting new business and expansion pipelines, and ensuring the PEO line of business contributes meaningfully to overall National Accounts performance.

Oversees the long-term strategic direction of sales and retention strategies for health insurance or workers compensation accounts in alignment with company-wide initiatives. Empowers innovation for utilizing resources, technology tools, and customer performance data (e.g., cost utilization, financial, clinical) to meet competitive revenue and growth targets. Oversees relationships with customers, consultants, brokers, and/or channel partners, ensuring that their overall needs are being met. Provides expert consultation to teams in developing recommendations to support health benefits strategy and offering. Represents the marketplace perspective to guide strategic direction and decision-making of senior leadership. Accountable for Key Performance Indicators (KPIs) to drive the sustained growth and competitive position of KP in the market.

• Builds organizational capacity and prepares high potentials for growth opportunities and advancement; builds collaborative networks inside and outside the organization for self and others. Provides framework for soliciting and acting on performance feedback; drives collaboration to set goals and provide open feedback and coaching to foster performance improvement. Models and drives continuous learning and oversees the recruitment, selection, and development of talent; stays current with industry trends, benchmarks, and best practices; ensures performance management guidelines and expectations to achieve business needs. Acts as a thought leader on industry trends, benchmarks, and best practices; shares best practices within and across teams to drive improvement. Motivates and empowers teams; maintains a highly skilled and engaged workforce by aligning cross-functional resource plans with business objectives. Provides guidance when difficult decisions need to be made; creates opportunities for expanded scope of decision making and impact across teams.
• Oversees the operation of multiple units and/or departments by identifying member and operational needs; ensures the management of work assignment allocation and completion; translates business strategy into actionable business requirements; ensures products and/or services meet member requirements and expectations while aligning with organizational strategies. Engages strategic, cross-functional business units to champion and drive support for business plans and priorities; assumes responsibility for decision making; sets standards, measures progress, and ensures resolution of escalated issues. Sets and communicates goals and objectives; analyzes resources, costs, and forecasts and incorporates them into business plans; obtains and distributes resources. Anticipates and removes obstacles that impact performance; addresses performance gaps and implements contingency plans accordingly; ensures teams accomplish business objectives; serves as a subject-matter expert and trusted source to executive leadership; provides influence and consultation in the development of the larger organizational or business strategy.
• Manages experience customer and market turnaround by: overseeing long-term strategic direction for team member communications with customers, consultants, brokers, and/or channels for contract, benefit/service, and renewal activities and resolve escalations when needed; serving as an expert on product knowledge and championing team members to educate customers, consultants, brokers, and/or channel partners, resolving any questions or concerns; overseeing best practices for building expertise in prospect or customer business to ensure that Request for Renewal (RFR) response and engagement strategies are in alignment with customer and company-wide goals; championing team relationships with engagement team/specialist, and setting long-term strategic direction for engagement programs (e.g., member wellness); and providing expert consultation on long-term strategic direction for providing recommendations for new products, benefits/services offerings, and pricing models to address customer, consultant, broker, and/or channel needs.
• Demonstrates commitment to KP sales and retention goals by: championing the team to meet or exceed challenging targets for retention and growth for accounts in the Book of Business; overseeing company-wide progress on Key Performance Indicators (KPIs) using the Customer Relationship Management (CRM) platform, and reporting progress to executive leadership; and directing the team in alignment with the sustained growth and competitive position of KP in the market.
• Contributes to the execution of sales and renewals by: overseeing broad strategy for RFR processes, troubleshooting and resolving escalations when necessary; overseeing teams sales and renewals including administration, negotiations, and presentations and rate product and benefit/service validation; overseeing teams across organizations to ensure that contracts, pricing, and membership accounting implement the negotiated terms for sales and renewals; and providing expert consultation across organizations to develop and implement highly advanced strategies for cross-sell and upsell opportunities to increase growth and retention.
• Supports internal and external communication by: championing teams across organizations to collaborate on account strategy, and ensuring alignment with company-wide long-term objectives; championing the flow of information across the company to advance the ensure deadlines and objectives are met; providing expert consultation to teams developing highly advanced recommendations for customer channels on all aspects of health benefits/services strategy and offering; and representing the marketplace perspective to strategic direction and influence decision-making of senior leadership.

• Strategy
• Lead institutional strategic planning and translate long-term goals into actionable priorities and measurable objectives.
• Facilitate cross-functional collaboration to advance strategic initiatives and ensure alignment with budget, operations, and accreditation requirements.
• Advise unit leaders in their unit-level strategies, ensuring alignment with institutional goals.
• Conduct benchmarking and trend analysis in higher education, medical education, and emerging technologies to inform strategic direction and identify opportunities for innovation and improvement.
• Communicate institutional priorities, progress, risks, and outcomes to support informed decision-making.
• Institutional Effectiveness
• Develop and oversee the institutional effectiveness framework to support continuous quality improvement across units.
• Manage analytics, dashboards, and data governance policy and standards to inform planning and monitor institutional performance.
• Build understanding of accreditation standards, data sources, and CQI practices across partners.
• Coordinate committees and review processes that foster organizational learning and improvement.
• Oversee institutional survey administration (e.g., internal, external, regulatory) and other assessments and integrate results into strategic and CQI decision-making.
• Oversee the schools AI strategy to integrate artificial intelligence into academic, operational, and administrative functions, guiding responsible adoption and aligning AI-related initiatives with institutional mission, values, and long-term strategic priorities.
• Accreditation
• Direct institutional and programmatic accreditation activities to ensure compliance with all LCME, WSCUC and BPPE standards and requirements.
• Lead self-studies, reporting, and readiness efforts for accreditation reviews and site visits.
• Serve as the WSCUC Accreditation Liaison Officer and maintain communication with accrediting bodies.
• Partner with faculty and school leadership to document performance, monitor compliance, and maintain accreditation-aligned policies and materials.
• Special Projects
• Lead high-impact institutional projects sponsored by the Deans Office, ensuring effective planning, execution, and evaluation.
• Guide cross-functional teams in delivering initiatives aligned with institutional priorities.
• Advise senior leadership on strategic priorities, accreditation considerations, AI governance, and organizational readiness.
• Provide leadership and oversight to staff, supporting development and team effectiveness.
• Perform other related duties as assigned.

In addition to the responsibilities listed below, this position is responsible for monitoring the progress of complex IT audit testing based on an approved test strategy, supporting test planning with Internal Audit Services, reporting the information out to appropriate parties as required, and assisting in managing/performing testing and general work paper reviews as required. This position will also support the IT control certification process and assist team members in the creation of documentation regarding IT control standards and guidance; developing stakeholder relationships across the organization to ensure a sustained understanding of IT control requirements in areas such as documentation and evidence; demonstrating an understanding of how business controls rely on applications; and conveying this understanding to both business and IT stakeholders. This position is also expected to lead special projects and process improvement priorities in support cross-functional, organization-wide priorities and objectives.

• Practices self-leadership and promotes learning in others by soliciting and acting on performance feedback; building collaborative, cross-functional relationships; communicating information and providing advice to drive projects forward; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership; influencing, mentoring, and coaching team members; fostering open dialogue amongst team members; evaluating and responding to the strengths and weaknesses of self and unit members; and adapting to and learning from change, difficulties, and feedback.
• Drives the execution of multiple work streams by identifying customer and operational needs; developing and updating new procedures and policies; gaining cross-functional support for objectives and priorities; translating business strategy into actionable business requirements; obtaining and distributing resources; setting standards and measuring progress; removing obstacles that impact performance; guiding performance and developing contingency plans accordingly; solving highly complex issues; and influencing the completion of project tasks by others.
• Leads risk assessment activities by leveraging expertise in area of risks; and deciding which risk projects will be completed.
• Plans, schedules, and supervises assigned projects and staff in accordance with the audit plan, project budgets, and milestones; reviews and approves project level risk assessments; develops audit and project plans; approves work papers or other documentation; approves/prepares reports; and adheres to professional standards.
• Partners with company leaders on risk matters and acts as an internal consultant on analyzing and interpreting organizational risks and/or mitigation strategies.
• Develops the strategy and sets priorities for multiple client or functional areas by leveraging and engaging other members of the team; taking the lead role in driving client or functional area development based on risk assessment activities, client interactions, and industry knowledge; and directing the on-going risk assessment and audit planning process.
• Leads department initiatives.

Serves as a consultant to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of successful business initiatives and projects. Provides insight and supports the development and implementation of business initiatives, systems, and/or processes to a desired future state. Contributes to business strategy and supports organizational alignment and prioritization of business initiatives. Manages complex projects or project components, participates in and may lead change management activities, and performs data analyses in support of business initiatives. Supports vendor management as required. Monitors compliance of work activities by ensuring business plans and team members adhere to relevant policies and procedures.

• Promotes learning in others by proactively providing and/or developing information, resources, advice, and expertise with coworkers and members; builds relationships with cross-functional/external stakeholders and customers. Listens to, seeks, and addresses performance feedback; proactively provides actionable feedback to others and to managers. Pursues self-development; creates and executes plans to capitalize on strengths and develop weaknesses; leads by influencing others through technical explanations and examples and provides options and recommendations. Adopts new responsibilities; adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; champions change and helps others adapt to new tasks and processes. Facilitates team collaboration to support a business outcome.
• Completes work assignments autonomously and supports business-specific projects by applying expertise in subject area and business knowledge to generate creative solutions; encourages team members to adapt to and follow all procedures and policies. Collaborates cross-functionally and/or externally to achieve effective business decisions; provides recommendations and solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Supports the development of work plans to meet business priorities and deadlines; identifies resources to accomplish priorities and deadlines. Identifies, speaks up, and capitalizes on improvement opportunities across teams; uses influence to guide others and engages stakeholders to achieve appropriate solutions.
• Serves as a consultant to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of successful business initiatives and projects across one or more functional tracks or workstreams by identifying and ensuring representation and inclusion of appropriate stakeholders; building rapport and partnerships with stakeholder teams, third party vendors, and senior management; working with stakeholders to develop goals and set the prioritization of deliverables; discussing involvement of business processes (e.g. project change management, communication) and facilitating decisions necessary for the delivery of business initiatives; communicating tough issues to stakeholders while maintaining an independent perspective; and making formal presentations and providing reports to various senior level audiences.
• Develops requirements for complex business, process, or system solutions within assigned business domain(s) by interfacing stakeholders and cross-functional teams as appropriate; leveraging multiple business requirements gathering methodologies to identify business, functional, and non-functional requirements; developing and documenting comprehensive business cases to assess the costs, benefits, and ROI of proposed solutions; and leading team members in the development process as appropriate.
• Provides insight and supports the development and implementation of business initiatives, systems, and/or processes to a desired future state by maintaining a comprehensive understanding of how current processes impact business operations across multiple domains; mapping current state against future state processes; identifying the operational impact of requirements on upstream and downstream solution components; providing options and recommendations to management and business stakeholders on how to integrate solutions and deliverables with current systems and business processes across regions or domains; and identifying and validating value gaps and opportunities for process enhancements or efficiencies.
• Contributes to business strategy and supports organizational alignment and prioritization of business initiatives by defining, developing, and evaluating performance metrics, standards, and methods to establish business success; collaborating with multiple stakeholders, often with competing/conflicting objectives, to ensure cohesive and reachable metrics; refining strategic plans and performance metrics as appropriate; and managing assigned initiatives or portfolio to ensure delivery of measurable results and alignment with strategic objectives.
• Serves as a advocate of continuous learning and professional development by keeping abreast of industry practices, standards, and benchmarks; attending and participating in roadshows, conferences, and speaking events; contributing to the ongoing enhancement and innovation of consulting practices, standards, and methods across KP; serving as an advocate to ensure continuous learning and improvement is championed as a people strategy; providing training and guidance to stakeholders as appropriate; and providing ongoing coaching to build a continuous improvement mindset and build capabilities that drive results.
• Manages complex projects or project components by coordinating stakeholder contacts; recommending or assigning team resources based on project needs and team member strengths; consulting in the development, analysis, and management of project plans; coordinating project schedules and resource forecasts; proactively monitoring and identifying project or business initiative risks, issues, and trigger events; developing mitigation plans and strategies; and resolving or escalating risks or issues as appropriate.
• Participates in and may lead change management activities associated with business initiatives by engaging stakeholders to obtain support and buy in for changes; partnering with management, project champions, and business owners to communicate and align improvement initiatives with business objectives; identifying appropriate change management method and approach; and ensuring stakeholders embrace a change management mindset, understand intent and purpose, and foster a culture of change.
• Performs data analyses to support business initiatives by identifying appropriate data analysis tools and approach to assess business performance; determining suitable data gathering and analysis methods (e.g., process observation, hard data, etc.); defining data requirements and obtaining customer agreements, including customer requirements as appropriate; conducting analyses and performing experimental tests to evaluate the effectiveness of business solutions; and identifying and alleviating risks through data-driven analysis.
• Supports vendor management as required by assisting with reviews of vendor performance levels; ensuring service level agreements are met; managing vendor invoices; and partnering with Procurement and/or Legal to develop service level and/or scope of work agreements as appropriate.
• Monitors compliance of work activities by ensuring business plans and team members adhere to KP, departmental, and/or business line policies and procedures.

This individual contributor is primarily responsible for researching and determining the likelihood of financial risk to the organization, aligning actuarial documentation with financial reports and tax returns, developing and designing product line evaluations and actuarial models, and assessing, analyzing, and interpreting financial risk and opportunity.

• Practices self-leadership and promotes learning in others by building relationships with cross-functional stakeholders; communicating information and providing advice to drive projects forward; influencing team members within assigned unit; listening and responding to, seeking, and addressing performance feedback; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership and mentoring junior team members; creating and executing plans to capitalize on strengths and develop weaknesses; and adapting to and learning from change, difficulties, and feedback.
• Conducts or oversees business-specific projects by applying deep expertise in subject area; promoting adherence to all procedures and policies; developing work plans to meet business priorities and deadlines; determining and carrying out processes and methodologies; coordinating and delegating resources to accomplish organizational goals; partnering internally and externally to make effective business decisions; solving complex problems; escalating issues or risks as appropriate; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and evaluating recommendations made by others.
• Completes actuarial documentation by reviewing and coordinating the actuarial portion of financial reports and tax returns, and responses to insurance regulations; and presenting results internally to mid-level leadership.
• Develops and designs product line evaluations by interpreting and communicating findings of analysis of product line financials, reserve, valuation , cash flow analysis; and interpreting product line performance, risk, and assumptions used in product development.
• Designs and develops actuarial research by designing complex methods to advance standards, assumptions, and the legal and regulatory environment.
• Assesses, analyzes and interprets financial risks and opportunities by using non-traditional actuarial methods and actuarial judgment when conducting actuarial analyses.
• Leads collaboration with business partners by translating complex actuarial constructs into actionable recommendations; and developing and formulating accurate actuarial and financial advice in compliance with the Actuarial Standards of Practice.
• Creates framework and assumptions for new, existing, and non-traditional actuarial models to meet business needs.

Promotes accurate assignment of system codes for billing and revenue processes by translating moderately complex charge throughput guidelines and services capture code reviews. Reviews include codes, pricing, and data integrity impacting throughput for accuracy and completeness in alignment with coding and billing guidelines. Performs account reviews and maintenance of system codes to ensure codes are updated, compliant, and accurately reflect policy and regulatory changes. Executes monitoring activities and process improvements by analyzing findings from monitoring activities, identifying deficiencies and/or compliance issues, partnering with other departments to resolve deficiencies and/or compliance issues, and implementing corrective action plans. Provides guidance to the department, physicians, and practitioners by consulting on moderately complex coding/billing issues, charging inquiries, and relevant policies and regulations.

• Promotes learning in others by proactively providing and/or developing information, resources, advice, and expertise with coworkers and members; builds relationships with cross-functional/external stakeholders and customers. Listens to, seeks, and addresses performance feedback; proactively provides actionable feedback to others and to managers. Pursues self-development; creates and executes plans to capitalize on strengths and develop weaknesses; leads by influencing others through technical explanations and examples and provides options and recommendations. Adopts new responsibilities; adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; champions change and helps others adapt to new tasks and processes. Facilitates team collaboration to support a business outcome.
• Completes work assignments autonomously and supports business-specific projects by applying expertise in subject area and business knowledge to generate creative solutions; encourages team members to adapt to and follow all procedures and policies. Collaborates cross-functionally and/or externally to achieve effective business decisions; provides recommendations and solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Supports the development of work plans to meet business priorities and deadlines; identifies resources to accomplish priorities and deadlines. Identifies, speaks up, and capitalizes on improvement opportunities across teams; uses influence to guide others and engages stakeholders to achieve appropriate solutions.
• Promotes accurate assignment of system codes for billing and revenue processes by: translating moderately complex charge throughput guidelines and services into codes to facilitate accurate billing of services provided; reviewing codes configured in the system for proper alignment with charge throughput and coding guidelines and services; and independently analyzing regional and national policies and reimbursement practices to provide recommendations for charge integrity updates.
• Performs routine review and maintenance of system codes by: performing a regular review (e.g., quarterly, annually) of coding records to ensure codes are updated, compliant, and accurately reflect policy and regulatory changes; conducting pre- and post-implementation assessments of automated and manual charge capture for quality and accuracy; analyzing moderately complex billing issues related to charges/codes and proposing and implementing action plans to resolve charge capture issues; and contributing to the maintenance of all Current Procedural Terminology (CPT)/ Healthcare Common Procedure Coding System (HCPCS) codes, descriptions, revenue codes, Relative Value Units (RVU) information, and generic codes to assist in the understanding of fee schedule implications.
• Serves as a billing and coding expert for the department by: providing guidance to other departments, physicians, and practitioners on moderately complex coding/billing issues, charge inquiries, and relevant policies and regulations; and participating in and supporting trainings to improve revenue cycle processes and outcomes.
• Executes monitoring activities and process improvements by: independently performing tasks that support monitoring activities of the region(s) documentation, charge capture, coding, billing, and/or compliance activities; recording findings in accordance with relevant policies/procedures to ensure complete and consistent data integrity, partnering with other departments to resolve moderately complex deficiencies and/or compliance issues identified through monitoring activities; communicating results of monitoring activities to senior team members and/or department leaders; and implementing corrective action plans resulting from monitoring activities.

Technical Summary:

The Director, Marketing Compliance & Governance provides strategic leadership for enterprise-wide marketing compliance, governance, and regulatory readiness programs, ensuring all marketing communications, campaigns, and customer-facing content comply with legal, regulatory, accessibility, and organizational standards. The role oversees compliance-driven communications for the Enterprise Marketing and Enterprise Creative Services organizations, including compliance review processes, due diligence, audit readiness, risk mitigation, and regulatory change management across marketing channels and platforms.

Reporting to the Executive Director, Marketing Operations & Administration, the Director partners closely with Line of Business leaders, Legal, Compliance, Risk, Privacy, Technology, and Marketing stakeholders to translate complex regulatory requirements into scalable governance frameworks, operational controls, and standardized business processes. The role drives operational excellence through workflow optimization, training and enablement programs, AI-powered solutions, and strategic resourcing models that leverage onshore, nearshore, and offshore capabilities to support business objectives while maintaining compliance integrity.

As a people leader, the Director builds and develops high-performing teams, establishes accountability measures, provides oversight of complex projects and high-visibility initiatives, including associated budget stewardship as applicable, and serves as a trusted advisor to senior leadership on compliance performance, regulatory risk, audit outcomes, and governance strategy.

This director level position is primarily responsible for directing and overseeing integrated marketing communications programs and strategies, directing and overseeing market data collection and synthesis, and providing oversight and direction to the creative team. This position directs complex marketing projects, directs and oversees the design and implementation of complex marketing strategies, and directs and oversees the development and implementation of complex strategic go-to-market plans for all products/business lines.

Essential Responsibilities:

• Demonstrates continuous learning and maintains a highly skilled and engaged workforce by aligning resource plans with business objectives; overseeing the recruitment, selection, and development of talent; motivating teams; preparing individuals for growth opportunities and advancement; staying current with industry trends, benchmarks, and best practices; providing guidance when difficult decisions need to be made; and ensuring performance management guidelines and expectations drive business needs.
• Oversees the operation of multiple units and/or departments by identifying customer and operational needs; analyzing resources, costs, and forecasts and incorporating them into business plans; gaining cross-functional support for business plans and priorities; translating business strategy into actionable business requirements; obtaining and distributing resources; setting standards and measuring progress; removing obstacles that impact performance; guiding performance and developing contingency plans accordingly; and ensuring products and/or services meet customer requirements and expectations while aligning with organizational strategies.
• Directs and oversees market data collection and synthesis by managing the development of actionable, evidence-based marketing plans using data and insights; partnering with research and strategy teams to gather marketplace and consumer dynamics driving marketing strategies; defining market research needs; partnering with analytics teams to drive marketing strategies and track performance; and defining and optimizing ROI on strategies and tactics.
• Directs and oversees the development and implementation of complex strategic go-to-market plans for all products/business lines by defining the channel strategy; managing relationships with channel partners; evaluating channel partner needs and performance on an ongoing basis; analyzing audience needs using data-driven learnings to evaluate and identify new multi-channel opportunities; and leading channel marketing programs to drive go-to-market strategies.
• Directs and oversees the design and implementation of complex marketing strategies by ensuring strategies support membership growth, retention, and product/service promotion initiatives to meet business goals; establishing strategic plan deliverables; verifying brand consistency and brand standard compliance through all marketing channels; leveraging market research to identify new opportunities and/or validate assumptions; analyzing sales and marketing metrics; tracking progress to overall enterprise objectives; and driving improvement and optimization efforts toward established goals.
• Directs complex marketing projects by reviewing and approving project plans; managing cross-functional stakeholder contacts; assembling teams based on project needs and team member strengths; forecasting and adhering to project budget; overseeing vendor selection; defining scope and negotiating vendor contracts; managing vendor relationships at the leadership level; presenting project updates; managing project financials and deliverables; and ensuring projects align with marketing strategy and overall business goals and objectives.
• Directs and oversees integrated marketing communications programs and strategies by driving the development of communication strategies and engagement plans consistent with KP core strategies; integrating business-to-business, business-to-consumer, and line of business; reviewing and analyzing information from market research teams to understand stakeholder attitudes and needs; translating insights into promotional strategies; ensuring alignment of activities across enterprise teams; communicating consistent positioning and messages across all media; evaluating effectiveness of plans, programs, and campaigns; and making recommendations to optimize campaigns.
• Provides oversight and direction to creative team by reviewing and analyzing data, research, and customer input and sign-off to develop an understanding of the work; collaborating with communication and marketing teams; reviewing, evaluating, and approving complete creative briefs that inform and inspire writers, designers, and other creative professionals; reviewing the completed brief with the customer and relevant stakeholders; and presenting the brief.

Kaiser Permanente is seeking a qualified candidate for the Executive Director of Service Delivery within Healthcare Technology Management. This position will provide integrated strategic direction, planning, and managerial support to Healthcare Technology Management in the Southern California and Hawaii markets. Healthcare Technology Management is responsible for the implementation of technology programs and standards in accordance with Enterprise Business Services (EBS) and National Shared Services Operations (NSSO), market HTM executive leadership directions, Kaiser Permanente (KP), and goals and priorities. This position is responsible for managing relationships with care delivery operations, market medical groups, KPIT, groups within NSSO (e.g., Capital Project teams, National Facilities Design & Construction (NFDC), National Facilities Operations (FacOps), National Real Estate, Supply Chain Services (SCS), National Security Services (NSS)), KP Health Connect (KPHC), and KFH to:
1) Provide technical, content expertise and related leadership to support market efforts and ensure consistent enterprise lifecycle planning processes across Service Areas for selecting and deploying the clinical equipment and systems across imaging, lab and instrumentation.
2) Deliver comprehensive medical equipment maintenance and service program that leverages best established safe and efficient healthcare technology management service practices in support of patient care.

• Strategic & Operational Leadership
• Provide executive leadership and governance for the HTM organization, ensuring achievement of service level agreements, fiscal responsibility, and accreditation and regulatory compliance.
• Align with and deploy operational standards, service models, and performance metrics to ensure safe, consistent, and reliable medical technology operations across all facilities.
• Capital Planning & Execution
• In collaboration with HTMs Technology Coordination Group develop regional capital and operating equipment plans informed by asset condition, lifecycle, utilization, and clinical need.
• Oversee execution and deployment of approved plans, including progress reporting and communication with market and regional leadership.
• Enterprise Integration & Technology Enablement
• Ensure effective integration of medical devices with IT architecture, EHR, and CMMS in alignment with national HTM standards and enterprise service models.
• Partner with KPIT, Nursing, Operations, Facilities, and NSSO teams to support reliable system performance and technology enabled care delivery.
• Clinical Risk, Quality & Compliance
• Oversee comprehensive medical equipment maintenance and support programs using established CMMS and best practices to support patient safety, quality, access, and operational efficiency.
• Establish processes to identify, monitor, and mitigate clinical technology risks across the market.
• Asset Lifecycle, Inventory & Disposition
• Lead programs for medical equipment redeployment and disposal in a financially, environmentally, and regulatory compliant manner, including management of hazardous materials, licensed components, and ePHI.
• Ensure accurate asset inventories are maintained in the enterprise CMMS in partnership with HTM CMMS leaders.
• Financial Management
• Lead development and management of the regional HTM operating and capital budgets, supported by benchmarked staffing models, utilization forecasts, and long range operational projections.
• Ensure appropriate financial controls, reporting, and accountability are in place to support sustainable operations.
• Stakeholder Partnership
• Serve as a key partner to Care Delivery Operations, Facilities, Finance, HR, KPIT, and other enterprise and regional stakeholders to align HTM services with organizational priorities and care delivery needs.

The Vice President, Market Public Affairs serves as the senior-most Public Affairs leader within the market and is responsible for advancing and protecting Kaiser Permanente's reputation, mission, strategic priorities, and business objectives through integrated communications, media relations, community affairs, stakeholder engagement, local government relations, executive positioning, and issues management.

Reporting directly to the Chief Public Affairs Officer and maintaining a dotted-line relationship to the Regional President, the Vice President serves as the primary Public Affairs advisor to market leadership and operates at the intersection of enterprise strategy and market execution. This leader is accountable for ensuring enterprise Public Affairs priorities are effectively translated into market strategies, stakeholder engagement efforts, campaigns, communications programs, and community activities while ensuring local market realities inform enterprise decision-making.

The Vice President serves as a member of both the Chief Public Affairs Leadership Table and the Regional Presidents leadership team, reinforcing the enterprise nature of the role while helping shape enterprise strategy and ensuring the market speaks and acts with One KP Voice.

The Vice President serves as the primary Public Affairs point of contact for the Regional President and market leadership team and works in close partnership with medical group leadership and health plan leadership. While certain Public Affairs functions, including State Affairs and Federal Government Relations, maintain direct reporting relationships to enterprise leaders, the Vice President is responsible for ensuring all Public Affairs activities within the market are coordinated, aligned, and executed through a unified One KP approach. The role provides a single point of integration for market leadership, ensuring enterprise capabilities are effectively leveraged and market needs are effectively represented across the Public Affairs function.

The Vice President leads a market-based Public Affairs team responsible for communications, media relations, community affairs, stakeholder engagement, local government relations, executive positioning, reputation management, and issues management. The role works in close partnership with enterprise centers of excellence across External Communications, State Affairs, Federal Affairs, Internal Communications & Engagement, Community Affairs & Engagement, Advocacy, Marketing, Legal, Policy & Regulatory Affairs, and Community Health.

Internal communications will be more tightly connected between enterprise and markets, with enterprise teams providing shared platforms, strategies, and support while market teams lead execution for market-specific priorities. That work includes everything from day-to-day workforce communications to sustained change management campaigns tied directly to how a market competes, including quality measure improvement, care delivery transformation, and operational shifts that require employees to work differently. These are not enterprise storytelling exercises; they are operational necessities that require local knowledge, local relationships, and dedicated market capacity, delivered with enterprise awareness and alignment.

As the senior Public Affairs leader in the market, the Vice President serves as a trusted advisor to the Regional President and market leadership team, a visible executive presence across the market, and a key relationship builder across Kaiser Permanentes care delivery system. This leader helps cultivate market network relationships across the health care delivery system and ensures Kaiser Permanente maintains strong relationships with local media, community leaders, employers, labor leaders, nonprofit organizations, civic organizations, chambers of commerce, local elected officials, business groups, and other influential stakeholders while advancing enterprise priorities and preserving local trust and credibility.

Success in this role requires balancing enterprise consistency with local relevance, operating as both a strategic counselor and operational leader, and ensuring Kaiser Permanente maintains a coordinated, visible, and trusted presence throughout the communities it serves.

• Strategic Leadership & Executive Counsel
• Serve as the senior Public Affairs advisor to the Regional President and market leadership team.
• Serve as a member of both the Chief Public Affairs Leadership Table and the Regional Presidents leadership team, ensuring enterprise priorities, market perspectives, and cross-enterprise alignment are represented in organizational decision-making.
• Help shape enterprise Public Affairs strategies and priorities by providing market insights, stakeholder perspectives, competitive intelligence, community intelligence, and business context.
• Advise leaders on communications, stakeholder engagement, reputation management, labor dynamics, public policy implications, and emerging issues that may affect market performance.
• Support executive decision-making through strategic counsel, risk assessment, stakeholder insights, and communications planning.
• Public Affairs Leadership & Coordination
• Serve as the primary Public Affairs leader and point of contact for the Regional President, market leadership team, medical group leadership, and health plan leadership.
• Coordinate Public Affairs activities across Communications, Media Relations, Community Affairs, Stakeholder Engagement, Local Government Relations, State Affairs, Federal Government Relations, Advocacy, and enterprise centers of excellence to ensure alignment and effective execution of enterprise and market priorities.
• Ensure market leadership has a clear, coordinated, and integrated Public Affairs strategy that reflects the full capabilities of the Public Affairs organization.
• Convene and lead regular market Public Affairs planning, prioritization, and coordination efforts to ensure alignment across functions and eliminate duplication.
• Represent market priorities, stakeholder insights, emerging issues, and reputational considerations within enterprise Public Affairs planning and governance processes.
• Market Reputation & Communications Leadership
• Lead market communications and reputation strategies in alignment with enterprise priorities and business objectives, including partnership and execution on program communications with leaders across Internal Communications & Engagement and External Communications in Kaiser Permanentes largest market.
• Serve as the senior leader accountable for market reputation management, stakeholder trust, and coordinated execution of enterprise Public Affairs priorities.
• Develop and implement market communications strategies that strengthen Kaiser Permanentes reputation and support organizational goals.
• Lead market workforce communications and change management efforts tied to operational priorities, including quality improvement, care delivery transformation, and shifts in how work is performed across the market.
• Ensure enterprise narratives are effectively localized and executed within the market while maintaining consistency with One KP priorities.
• Identify, elevate, and amplify market innovations, care delivery successes, community partnerships, thought leadership opportunities, and organizational achievements that strengthen Kaiser Permanentes reputation.
• Media Relations & External Visibility
• Oversee market media relations and earned media strategies in partnership with enterprise communications teams.
• Serve as a spokesperson and representative of Kaiser Permanente within the market, including participation in media interviews, public forums, community events, industry conferences, stakeholder meetings, and executive engagements.
• Support and prepare executives, physicians, and subject matter experts for media interviews, public-facing engagements, speaking opportunities, and stakeholder meetings.
• Develop and maintain strong relationships with local, regional, and industry media.
• Ensure market media activities align with enterprise priorities and support a One KP Voice.
• Community Affairs, Stakeholder Engagement & Local Government Relations
• Lead market community affairs, stakeholder engagement, and local government relations strategies.
• Build and maintain trusted relationships with community leaders, nonprofit organizations, employers, chambers of commerce, labor leaders, civic organizations, local elected officials, business groups, and other influential stakeholders.
• Cultivate and strengthen market network relationships across the health care delivery system, including partnerships with care delivery leaders, physicians, operational leaders, community stakeholders, and other key influencers who shape market performance and reputation.
• Partner with Community Health leaders to align community engagement, mission delivery, stakeholder engagement, and community investment activities in support of enterprise and market priorities.
• Partner with Marketing, Sales, Customer Experience, and Government Relations leaders to strengthen Kaiser Permanentes visibility, mission impact, customer engagement, and stakeholder relationships.
• Support implementation of enterprise community engagement strategies, sponsorship activations, volunteerism programs, and mission-focused initiatives.
• Ensure Kaiser Permanente maintains a visible, trusted, and credible presence within the communities it serves.
• Enterprise & Market Integration
• Translate enterprise Public Affairs strategies, campaigns, and priorities into effective market execution.
• Partner closely with State Affairs and Federal Government Relations leaders to ensure alignment of stakeholder engagement, advocacy priorities, legislative activities, reputation strategies, and market execution while respecting enterprise reporting relationships and responsibilities.
• Establish market operating rhythms and governance that bring together market Public Affairs teams and enterprise centers of excellence to support a coordinated One KP approach.
• Ensure market teams leverage enterprise capabilities, tools, content, campaigns, reporting, and expertise effectively.
• Foster collaboration and information sharing across enterprise and market Public Affairs teams.
• Issues Management & Market Intelligence
• Lead market preparedness, response, and coordination related to reputational issues, emerging concerns, and stakeholder challenges.
• Maintain visibility into emerging market issues, stakeholder concerns, community sentiment, labor developments, competitive dynamics, and reputational risks, ensuring timely escalation and coordination with enterprise leaders.
• Provide enterprise leaders with regular intelligence regarding stakeholder relationships, community dynamics, media trends, local government developments, and market conditions that may influence organizational priorities.
• Partner with enterprise Communications, Government Relations, Legal, and Issues Management leaders to support coordinated responses to complex situations.
• Team Leadership & Organizational Effectiveness
• Lead, develop, and inspire a high-performing market Public Affairs team.
• Foster a culture of collaboration, accountability, inclusion, innovation, and continuous improvement.
• Align resources, priorities, and capabilities to support both market and enterprise objectives.
• Support development of future Public Affairs leaders and strengthen organizational capabilities across the market.

• Strategic Analytics Leadership: Lead the development and execution of advanced analytics (i.e., define vision, data architecture, operating model, and success metrics) strategies that support risk adjustment operations across Medicare Advantage, ACA, and Medicaid. Utilize predictive modeling, machine learning, and statistical analyses to identify trends to drive optimal actions and outcomes, forecast risk scores, and optimize risk score accuracy capture. Ensure analytics initiatives are aligned with enterprise goals and regulatory requirements.
• Performance Management, Reporting, and Benchmarking: Design and maintain comprehensive benchmarking frameworks to evaluate internal performance against industry and peer organizations. Develop a comprehensive and robust data analytics strategy and performance management reporting suite (e.g., KPIs and dashboards) to ensure full transparency over risk adjustment reporting for all lines of business, inclusive of benchmarking against best practices and publicly available data.
• Encounter Submissions: This executive is accountable for accurate, timely, and compliant data submissions of the Medicare Advantage Encounter Data System (EDS) and HHS CMS EDGE server submissions. The role bridges health plan operations, data analytics, and regulatory compliance to maximize revenue accuracy and minimize financial risk by overseeing the ingestion, formatting and submissions, resolving data discrepancies, rejects, and anomalies to maximize submission acceptance rates. Partners with IT and vendors to maintain secure, scalable server infrastructure and provides executive-level dashboards tracking transfer payment estimates and data quality.
• Risk Stratification and Prospective Algorithms to Determine Patient Risk: Evaluate and implement analytical and predictive models (e.g., risk scoring, predicting gaps in care, forecasting, margin optimization, member segmentation) that directly support business goals such as margin improvement, support quality of care delivery, pricing strategy, value-based contracting, and regulatory compliance. This role will work collaboratively across the National Health Plan, Care Delivery, and the Permanente Medical Groups to align on both strategy and execution of that data to inform clinical, quality, and operational performance levers.
• Clinical Program Development and Quality Strategy: This role will leverage risk adjustment data and associated insights to inform clinical programs and quality strategies for use in complex care management, high-risk programs, and other 5-Star program elements. Data from this program will also inform care delivery strategies including community-based primary or supportive care, or other operating model considerations designed to improve access to care.
• Risk Adjustment Factor Forecasting: In partnership with national finance, actuarial, and other leaders, support the accurate development of Enterprise, product level risk adjustment forecasting for financial, clinical, and other product development and actuarial modeling such as the Medicare Advantage annual bid process and the ACA rate filings, among others.
• Thought Leadership: Collaborate with senior business stakeholders (e.g., payer/provider groups, finance, operations, strategy) to drive analytics adoption and ensure insights translate into actionable outcomes. Serve as a thought-leader within the organization: represent analytics in external forums, help set strategy for organizational data-driven transformation, mentor analytics talent.
• Team Leadership and Development: Build and lead a high-performing analytics team (data scientists, advanced statisticians, actuaries, business intelligence engineers), establish best practices in model governance, providing business with timely, accurate and actionable insights, and moving with speed.
• Regulatory Compliance: Establish strong data governance, ethics, model monitoring & validation processes, ensuring all analytics and benchmarking activities comply with CMS and state regulations, including HCC coding, RADV audits, and risk score submissions. Monitor regulatory changes and proactively adjust analytical methodologies to maintain compliance and optimize performance.

• Strategy and Transformation Leadership: Lead the overall strategy, governance, operating model, implementation roadmap, and execution of the CDVCUE initiative. Establish enterprise objectives, key milestones, success metrics, accountability frameworks, and organizational priorities. Ensure initiative activities remain aligned with enterprise strategy, value-based care objectives, regulatory requirements, and financial performance goals.
• Cross-Functional Leadership and Organizational Alignment: Develop strong working relationships with executive leaders across National Health Plan, Permanente Medical Groups, Care Delivery, Technology, Revenue Cycle, Claims, Finance, Compliance, Legal, Consumer Experience, Scheduling, and Benefits Administration. Create alignment on priorities, establish shared ownership of outcomes, and facilitate resolution of cross-functional issues and competing priorities.
• Implementation and Program Execution: Translate strategic objectives into executable implementation plans with defined workstreams, deliverables, dependencies, timelines, and resource requirements. Monitor progress, manage risks, escalate barriers, and ensure timely achievement of critical milestones. Drive accountability for execution across matrixed teams and stakeholders.
• Full Kit Solution Development and Operational Integration: Oversee the design, development, testing, implementation, and operational integration of Clinical Full Kit, Scheduling Full Kit, Patient Encounter, and Submission Full Kit capabilities. Ensure solutions are scalable, sustainable, standardized where appropriate, and integrated across workflows, technologies, and organizational boundaries.
• Financial and Business Value Realization: Work closely with Finance, Risk Adjustment, Revenue Cycle, and business leaders to establish value realization targets and benefit tracking methodologies. Monitor achievement of operational, clinical, and financial outcomes and ensure initiatives support reimbursement integrity, margin improvement, affordability goals, and responsible stewardship of resources.
• Technology Enablement and Process Transformation: Partner with technology and operational leaders to identify opportunities for automation, workflow optimization, analytics, decision support tools, artificial intelligence capabilities, data quality improvements, and process redesign. Ensure technology investments enable sustainable improvements in care delivery, documentation, coding, encounter management, and data submission processes.
• Compliance, Risk Management, and Governance: Partner with Legal, Compliance, Privacy, Internal Audit, and operational leaders to identify risks, implement controls, maintain regulatory compliance, and ensure initiative activities align with Kaiser Permanente policies, standards, and ethical expectations.

Assists with and/or coordinates portions of research projects. Works under general supervision. Final review required for each phase of assignment.

The KPSOM HSS department mission includes: 1) the pursuit of a broad scholarship agenda that will improve population health and health care through systems transformation and redesign; and 2) delivery of an innovative foundational curriculum in four domains: community and population health, health care and social systems, quality and safety, and research methods to inform evidence-based clinical practice. This position will support a randomized controlled trial that will test whether telephone-based care coordination through 211 LA increases referral to and receipt of Adverse Childhood Experiences (ACEs)-related services for children ages 0-11 years and improves parent and child wellbeing outcomes.

Essential Responsibilities:

• Collect project data through interviews, chart review or other methods.
• Set up tracking tools, assist in develop forms and document procedures.
• Monitors and tracks study over time and provides follow-up as needed.
• Summarizes data for progress reports.
• Orient and provide training to team members and/or clinical staff on specific project tasks.
• If assigned to clinical trial, may work with monitors at clinical sites.
• Adheres to compliance and privacy/ confidentiality requirements and standards.
• Adheres to GCP and compliance regulations for clinical trials.
• Responsible for reviewing own work to ensure data quality.
• Acquires and maintains knowledge of KP systems and databases.
• Identifies study issues and collaborates with team members to develop and implement solutions.
• Serves as a member on department or study-related committees.
• May assist with tracking information for invoices.

• Develops and leads KPSOM supply chain strategies that align with organizational goals, Kaiser Permanente sourcing standards, ensuring scalability, operational efficiency, and long-term operational needs.
• Ensures high-quality customer service delivery by improving the resolution of issues and serving as a key escalation point for complex customer concerns.
• Oversees daily supply chain operations across procurement, sourcing, logistics, inventory, and service delivery to ensure accurate, timely, and compliant support for school operations.
• Leads the end-to-end contracting process, including intake, scope definition, business term review, stakeholder approvals, status tracking, implementation support, and renewals in accordance with organizational policies and delegated authority.
• Manages supplier and contract performance by monitoring service expectations, performance metrics, documentation standards, compliance requirements, and vendor accountability.
• Drives operational performance by resolving escalations, streamlining workflows, improving procurement processes, identifying cost reduction opportunities, and strengthening service level performance.
• Ensures purchasing practices align with Kaiser Permanentes national sourcing strategy, optimizes purchase request processes, supports standardized procurement strategies, reduces costs, safeguards assets, and uses KP Sourcing service level agreements and budget planning to organize work and improve performance across the school.
• Leads and develops a high-performing team through hiring, onboarding, coaching, performance management, training, resource planning, accountability, and succession planning.
• Promotes talent development and succession planning, sets performance expectations across teams, and empowers staff to make decisions and resolve escalations effectively.
• Provides analysis and reporting on utilization, quality, cost, customer satisfaction, and operational performance metrics to inform supply chain decisions and continuous improvement priorities.
• Coordinates data collection integrates results across projects, and prepares actionable insights for leadership, stakeholders, and operational partners.
• Leverages Kaiser Permanente National supply chain services resources and enterprise partnerships to support procurement, sourcing, contract coordination, and supply chain service delivery for the school.
• Builds and maintains strategic relationships with Kaiser Permanente, KPSOM departments, operational leaders, and external partners to align supply chain services with school priorities.
• Partners with internal customers to assess business needs, clarify service expectations, and align supply chain solutions with budgetary, compliance, and operational requirements.
• Partners with legal, compliance, finance, and operational stakeholders to align contract terms, service expectations, risk protections, compliance monitoring, and vendor performance with business and departmental needs.
• Build strong vendor partnerships and negotiate contracts that support long-term value, quality, and service excellence.
• Implement risk management frameworks, internal controls, and contingency plans to minimize disruptions and ensure continuity of operations.
• Regularly evaluates supplier performance, market conditions, and operational vulnerabilities to anticipate and address potential issues before they impact service delivery.

The Director of Treasury oversees the organization's treasury function, managing cash positions, liquidity, banking operations, payment systems, merchant processing, governance, and financial risk. This role provides financial stewardship through cash management, liquidity planning, banking relationships, fraud prevention, and treasury operations.

The Director collaborates with Finance, Accounting, Revenue Cycle, Supply Chain, KPWA, and other leaders to support business priorities, initiatives, acquisitions, and growth. This position establishes treasury policies and controls to ensure operational resilience, regulatory compliance, and strong risk management.

The Director leads the Treasury bank reconciliation team, offering direction and oversight to maintain continuity and align operations with enterprise goals. Through proactive financial management and collaboration, this role helps the organization meet operational needs and safeguard resources for long-term success.

This managing level employee is responsible for overseeing and providing guidance to complex company financial activities across multiple business functions through managing the evaluation and summary of economic, market, and financial data, directing the execution and interpretation of financial analyses to identify risks and opportunities, managing large cross-functional projects or treasury components, and managing and negotiating vendor contracts and transitions while driving compliance to guidelines and requirements.

• Demonstrates continuous learning and maintains a highly skilled and engaged workforce by aligning resource plans with business objectives; overseeing the recruitment, selection, and development of talent; motivating teams; preparing individuals for growth opportunities and advancement; staying current with industry trends, benchmarks, and best practices; providing guidance when difficult decisions need to be made; and ensuring performance management guidelines and expectations drive business needs.
• Oversees the operation of multiple units and/or departments by identifying customer and operational needs; analyzing resources, costs, and forecasts and incorporating them into business plans; gaining cross-functional support for business plans and priorities; translating business strategy into actionable business requirements; obtaining and distributing resources; setting standards and measuring progress; removing obstacles that impact performance; guiding performance and developing contingency plans accordingly; and ensuring products and/or services meet customer requirements and expectations while aligning with organizational strategies.
• Oversees complex company financial activities by ensuring team members, including external business partners, provide support to finance and operations; reviewing and approving reconciliation activities; optimizing controls for financial transactions; and ensuring financial processes are fully documented.
• Directs treasury reporting efforts across multiple financial/business functions by overseeing the evaluation and summary of economic data, market conditions, and financial commitments; identifying and reporting key financial/business drivers, liabilities, and performance indicators (e.g., funding issues, returns on investment, cash-related risks, etc.) to senior management; and developing compelling presentations to convey key findings to executive leadership and external business stakeholders.
• Directs the execution of complex analyses (e.g., financial, risk, regulatory, business) and the interpretation of results to ensure risks and opportunities are identified by influencing and communicating assumptions; overseeing the development of financial models consistent with regulatory, statutory, and legal guidelines and requirements; and validating conclusions and recommendations based on findings.
• Manages projects or treasury components of larger cross-functional projects by identifying and managing stakeholder contacts; assembling teams based on project needs and team member strengths; developing, analyzing, and managing project plans; negotiating and managing project schedules and resource forecasts; and managing project financials and deliverables.
• Drives compliance with regulatory, statutory, and legal controls by developing and coordinating policies and procedures to achieve compliance and control objectives (e.g., audit controls, financial commitments, etc.).
• Manages vendor contracts and transactions (e.g., lease agreements, investment portfolios, etc.) for complex, high-impact initiatives by actively building and managing a network of strategic/financial/business partners; negotiating and reviewing financial agreements in accordance with regulatory policies and guidelines; identifying and evaluating key performance indicators; and ensuring vendor performance meets established service level agreements.

• Managing outside counsel relationships with a team of litigators to craft overall litigation strategy with the objective of implementing or facilitating company-wide business objectives and for portfolios of high reputational and economic significance and implementing strategies for cost control and mitigation
• Leading collaborations with the business to implement key changes and ensuring alignment with overall business strategy; Overseeing cross-functional collaborations and communications with business groups, government, clinical, and other groups within KP to ensure achievement towards a common goal; and overseeing practical and effective legal advice and promoting proactive strategies to prevent, mitigate and resolve legal, regulatory and enterprise risk. 
  This position may be responsible for proactively identifying government enforcement risk areas and priorities and communicating and addressing these within compliance and operations and providing training to compliance and operations on key statutes and regulations that are priorities for the government. 
• This position is responsible for managing relationships with a team of lawyers to facilitate efficient and proactive legal services; dealing with high-risk cases and identifying when to escalate as necessary; counseling on remediation of identified risk areas over the course of an investigation; and implementing guidelines and standards. 
• The position is also responsible for establishing arguments in preparation of cases; representing KP during legal proceedings, mediation, and negotiation of settlements; providing strategic legal advice and working on unique and complicated risk initiatives, remediation, and/or compliance projects; ensuring adherence to legal obligations and settlement agreements; reviewing, evaluating, and aligning team efforts on resolving complex and unique claims and lawsuits related to unique subject matter expertise; advising the enterprise on highly complex legal and risk matters; and identifying operational concerns and collaborating with the enterprise to approve solutions to highly complex and unique concerns.

• Participates in the creation, review, and negotiation of legal documents by: preparing, drafting, creating, and reviewing
  highly complex and nuanced written legal advice, contracts, and/or other documents related to subject matter expertise;
  overseeing work product of others; and providing highly technical, expert and actionable guidance to clients and other legal professionals (e.g., legal counsel, paralegals, and legal assistants).
• Performs and analyzes legal research by: performing or managing highly complex research and analyses of case law and
  statutory/regulatory authority including but not limited to federal and state laws, rules, regulations, accreditation standards, and/or other applicable guidance; analyzing highly complex industry patterns and trends impacting legal questions or issues; and effectively synthesizing and communicating legal research findings and legal analysis to cross-functional senior business stakeholders to inform program-wide strategy and critical business decisions.
• Assesses legal risk and/or provides legal guidance by: applying expert knowledge of legal principles, business risks,
  regulatory landscape, and compliance considerations to provide legal advice and recommendations on matters highly critical to the organization; leading legal strategies for senior business stakeholders and implementing innovative solutions that mitigate legal risks, drive program-wide business strategy, and further advance Kaiser Permanente's mission; managing and overseeing outside counsel on highly technical and complex legal matters; effectively collaborating with other attorneys to leverage and share expertise and resources in a highly matrixed environment; and overseeing junior-level attorneys and other legal professionals or guiding more junior attorneys in their area of expertise, and as appropriate.
• Contributes to legal planning and strategy by: formulating and managing legal strategy for the implementation of significant and innovative solutions to unique issues; driving the resolution of highly complex legal issues through collaboration among legal colleagues and stakeholders; advising senior stakeholders on health plan and/or care delivery business and/or clinical strategies; engaging with regulatory services and government relations on Kaiser Permanente's advocacy strategies to address legislative, regulatory and litigation risk; and managing, leading, or guiding responses to regulatory actions as appropriate for practice areas (e.g., audits and enforcement actions).
   

• Serves as chief negotiator in the conduct of collective bargaining negotiations for designated unions. Negotiates all components of the collective bargaining agreements on good faith for represented sites with appropriate union officials, ensuring that an agreement between both parties is reached. Develops proposals and counter proposals for negotiation and provides leadership and consultation to management stakeholders serving on the bargaining team.
• Oversees strategic and operational efforts to achieve and maintain effective labor-management relations
• Assumes key leadership role in shaping and executing Kaiser Permanentes Labor Relations philosophy, visions and goals.
• Analyzes Kaiser Permanente business needs, anticipates potential barriers, and successfully navigates implementation to a successful outcome. Develops the collective bargaining strategy for operations with union representation, in collaboration with operations management to support overall business objectives. Participates as an active member in ongoing forums as assigned (ie: LMP Oversight Committee, Negotiations Teams) to provide consultation, direction, information, and expertise.
• Responsible for the development and implementation of strategic planning for all activities related to the Labor Relations department. Participates in the development and management of the department operating and capital budget planning process.
• Counsels senior leadership regarding the interpretation and application of the collective bargaining agreement as well as the intent, application, and compliance requirements of labor and regulatory laws. Represents Kaiser Permanente in grievance or mediation hearings.
• Monitors changes in local, state and federal regulations and revises and updates company policies to reflect the current legislation.
• Evaluates grievances and other local conflicts resulting from the labor agreements to determine if contractual violations have occurred and implement appropriate remedies to grieving parties.
• Ensures that labor relations plans are implemented, as agreed with local management, to mitigate the potential negative impact of any issues on continued operations.
• Develops and implements early warning systems to identify labor relations issues that may escalate beyond the local level.
• Is the key strategist relating to all labor and union activity. Develops plans and approaches for all campaign efforts.
• Develops Labor Relations training programs, systems, tools and resources, incorporating best practices, to serve as resources to the medical centers and to support the creation of alignment, consistency and accountability in the management of labor issues.
• Develops sustainable relationships with senior management in order to facilitate effective dialogue to address and resolve issues and proactively implements effective workplace practices.
• Builds relationships with key labor organizations in the assigned Market, including relationships with various national and/or local labor union organizations and their key representatives, to create a positive platform to address issues as they arise and builds future positive relationships by obtaining input on a proactive basis.

• Serves as chief negotiator in the conduct of collective bargaining negotiations for designated unions. Negotiates all components of the collective bargaining agreements on good faith for represented sites with appropriate union officials, ensuring that an agreement between both parties is reached. Develops proposals and counter proposals for negotiation and provides leadership and consultation to management stakeholders serving on the bargaining team.
• Oversees strategic and operational efforts to achieve and maintain effective labor-management relations
• Assumes key leadership role in shaping and executing Kaiser Permanentes Labor Relations philosophy, visions and goals.
• Analyzes Kaiser Permanente business needs, anticipates potential barriers, and successfully navigates implementation to a successful outcome. Develops the collective bargaining strategy for operations with union representation, in collaboration with operations management to support overall business objectives. Participates as an active member in ongoing forums as assigned (ie: LMP Oversight Committee, Negotiations Teams) to provide consultation, direction, information, and expertise.
• Responsible for the development and implementation of strategic planning for all activities related to the Labor Relations department. Participates in the development and management of the department operating and capital budget planning process.
• Counsels senior leadership regarding the interpretation and application of the collective bargaining agreement as well as the intent, application, and compliance requirements of labor and regulatory laws. Represents Kaiser Permanente in grievance or mediation hearings.
• Monitors changes in local, state and federal regulations and revises and updates company policies to reflect the current legislation.
• Evaluates grievances and other local conflicts resulting from the labor agreements to determine if contractual violations have occurred and implement appropriate remedies to grieving parties.
• Ensures that labor relations plans are implemented, as agreed with local management, to mitigate the potential negative impact of any issues on continued operations.
• Develops and implements early warning systems to identify labor relations issues that may escalate beyond the local level.
• Is the key strategist relating to all labor and union activity. Develops plans and approaches for all campaign efforts.
• Develops Labor Relations training programs, systems, tools and resources, incorporating best practices, to serve as resources to the medical centers and to support the creation of alignment, consistency and accountability in the management of labor issues.
• Develops sustainable relationships with senior management in order to facilitate effective dialogue to address and resolve issues and proactively implements effective workplace practices.
• Builds relationships with key labor organizations in the assigned Market, including relationships with various national and/or local labor union organizations and their key representatives, to create a positive platform to address issues as they arise and builds future positive relationships by obtaining input on a proactive basis.

This role serves as the primary business resource responsible for translating operational requirements into documented business and system requirements, managing complex business cycle activities, and ensuring operational readiness for critical enterprise initiatives impacting broker administration, attribution, licensing, appointments, compensation, and broker-facing service functions.

Job Summary:

Serves as a consultant to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of successful business initiatives and projects. Provides insight and supports the development and implementation of business initiatives, systems, and/or processes to a desired future state. Contributes to business strategy and supports organizational alignment and prioritization of business initiatives. Manages complex projects or project components, participates in and may lead change management activities, and performs data analyses in support of business initiatives. Supports vendor management as required. Monitors compliance of work activities by ensuring business plans and team members adhere to relevant policies and procedures.

• Promotes learning in others by proactively providing and/or developing information, resources, advice, and expertise with coworkers and members; builds relationships with cross-functional/external stakeholders and customers. Listens to, seeks, and addresses performance feedback; proactively provides actionable feedback to others and to managers. Pursues self-development; creates and executes plans to capitalize on strengths and develop weaknesses; leads by influencing others through technical explanations and examples and provides options and recommendations. Adopts new responsibilities; adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; champions change and helps others adapt to new tasks and processes. Facilitates team collaboration to support a business outcome.
• Completes work assignments autonomously and supports business-specific projects by applying expertise in subject area and business knowledge to generate creative solutions; encourages team members to adapt to and follow all procedures and policies. Collaborates cross-functionally and/or externally to achieve effective business decisions; provides recommendations and solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Supports the development of work plans to meet business priorities and deadlines; identifies resources to accomplish priorities and deadlines. Identifies, speaks up, and capitalizes on improvement opportunities across teams; uses influence to guide others and engages stakeholders to achieve appropriate solutions.
• Serves as a consultant to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of successful business initiatives and projects across one or more functional tracks or workstreams by identifying and ensuring representation and inclusion of appropriate stakeholders; building rapport and partnerships with stakeholder teams, third party vendors, and senior management; working with stakeholders to develop goals and set the prioritization of deliverables; discussing involvement of business processes (e.g. project change management, communication) and facilitating decisions necessary for the delivery of business initiatives; communicating tough issues to stakeholders while maintaining an independent perspective; and making formal presentations and providing reports to various senior level audiences.
• Develops requirements for complex business, process, or system solutions within assigned business domain(s) by interfacing stakeholders and cross-functional teams as appropriate; leveraging multiple business requirements gathering methodologies to identify business, functional, and non-functional requirements; developing and documenting comprehensive business cases to assess the costs, benefits, and ROI of proposed solutions; and leading team members in the development process as appropriate.
• Provides insight and supports the development and implementation of business initiatives, systems, and/or processes to a desired future state by maintaining a comprehensive understanding of how current processes impact business operations across multiple domains; mapping current state against future state processes; identifying the operational impact of requirements on upstream and downstream solution components; providing options and recommendations to management and business stakeholders on how to integrate solutions and deliverables with current systems and business processes across regions or domains; and identifying and validating value gaps and opportunities for process enhancements or efficiencies.
• Contributes to business strategy and supports organizational alignment and prioritization of business initiatives by defining, developing, and evaluating performance metrics, standards, and methods to establish business success; collaborating with multiple stakeholders, often with competing/conflicting objectives, to ensure cohesive and reachable metrics; refining strategic plans and performance metrics as appropriate; and managing assigned initiatives or portfolio to ensure delivery of measurable results and alignment with strategic objectives.
• Serves as a advocate of continuous learning and professional development by keeping abreast of industry practices, standards, and benchmarks; attending and participating in roadshows, conferences, and speaking events; contributing to the ongoing enhancement and innovation of consulting practices, standards, and methods across KP; serving as an advocate to ensure continuous learning and improvement is championed as a people strategy; providing training and guidance to stakeholders as appropriate; and providing ongoing coaching to build a continuous improvement mindset and build capabilities that drive results.
• Manages complex projects or project components by coordinating stakeholder contacts; recommending or assigning team resources based on project needs and team member strengths; consulting in the development, analysis, and management of project plans; coordinating project schedules and resource forecasts; proactively monitoring and identifying project or business initiative risks, issues, and trigger events; developing mitigation plans and strategies; and resolving or escalating risks or issues as appropriate.
• Participates in and may lead change management activities associated with business initiatives by engaging stakeholders to obtain support and buy in for changes; partnering with management, project champions, and business owners to communicate and align improvement initiatives with business objectives; identifying appropriate change management method and approach; and ensuring stakeholders embrace a change management mindset, understand intent and purpose, and foster a culture of change.
• Performs data analyses to support business initiatives by identifying appropriate data analysis tools and approach to assess business performance; determining suitable data gathering and analysis methods (e.g., process observation, hard data, etc.); defining data requirements and obtaining customer agreements, including customer requirements as appropriate; conducting analyses and performing experimental tests to evaluate the effectiveness of business solutions; and identifying and alleviating risks through data-driven analysis.
• Supports vendor management as required by assisting with reviews of vendor performance levels; ensuring service level agreements are met; managing vendor invoices; and partnering with Procurement and/or Legal to develop service level and/or scope of work agreements as appropriate.
• Monitors compliance of work activities by ensuring business plans and team members adhere to KP, departmental, and/or business line policies and procedures.

• Promotes learning in others by proactively providing and/or developing information, resources, advice, and expertise with coworkers and members; builds relationships with cross-functional/external stakeholders and customers. Listens to, seeks, and addresses performance feedback; proactively provides actionable feedback to others and to managers. Pursues self-development; creates and executes plans to capitalize on strengths and develop weaknesses; leads by influencing others through technical explanations and examples and provides options and recommendations. Adopts new responsibilities; adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; champions change and helps others adapt to new tasks and processes. Facilitates team collaboration to support a business outcome.


• Completes work assignments autonomously and supports business-specific projects by applying expertise in subject area and business knowledge to generate creative solutions; encourages team members to adapt to and follow all procedures and policies. Collaborates cross-functionally and/or externally to achieve effective business decisions; provides recommendations and solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Supports the development of work plans to meet business priorities and deadlines; identifies resources to accomplish priorities and deadlines. Identifies, speaks up, and capitalizes on improvement opportunities across teams; uses influence to guide others and engages stakeholders to achieve appropriate solutions.


• Supports the review of training programs by: measuring the accuracy, comprehension, and effectiveness of training sessions; monitoring test scores and working with management to analyze results; leveraging survey and status reporting tools and other training metrics, to determine the effectiveness of training programs and the next steps to supporting the resolution of survey/data issues, and troubleshooting moderately complex issues; and creating the needs and/or knowledge assessment, administer, and review diagnostic/needs assessments for clinicians and staff for immediate or short-term departmental learning success.


• Verifies certain standards are implemented and met by: verifying that all processes are in compliance with all legal, regulatory, and accreditation requirements; reviews others work and ensures that information provided is accurate, consistent, and delivered within prescribed protocols; and developing and implementing policies and procedures, operations, and automated systems providing information to staff and providers.


• Participates in the creation of training content by: developing specialized system content and training materials (e.g., handouts, review activities, and visual aids) and implementing moderately complex training programs; and writing business cases/proposals to create projects that can address training needs.


• Participates in continuous improvement by: analyzing moderately complex feedback and monitoring training needs to identify procedural deficiencies and participate in providing refresher training; applying advanced knowledge of industry practices, standards, and benchmarks to contribute to the refinement of processes across the department; and acting as an advocate to ensure continuous learning within their team by identifying and implementing improvements in training.


• Creates meaningful relationships with stakeholders by: developing effective working relationships with inter/intraorganizational and external stakeholders to the organization; and developing and maintaining contact with internal customers and various parties (e.g., union representatives) to ensure training needs are met.


• Trains all internal and external stakeholders by: leveraging advanced knowledge to deliver training by fostering a continuous learning environment using adult learning theory, addressing concerns leveraging various forms of media, current industry practices, regulatory requirements, and supporting business operations; and providing training to end users and addressing concerns leveraging various forms of media (e.g., in-person, classroom, on-site, just-in-time support, web sessions, and conference calls).

• Promotes learning in others by communicating information and providing advice to drive projects forward; builds relationships with cross-functional stakeholders. Listens, responds to, seeks, and addresses performance feedback; provides actionable feedback to others, including upward feedback to leadership and mentors junior team members. Practices self-leadership; creates and executes plans to capitalize on strengths and improve opportunity areas; influences team members within assigned team or unit. Adapts to competing demands and new responsibilities; adapts to and learns from change, challenges, and feedback. Models team collaboration within and across teams.
• Conducts or oversees business-specific projects by applying deep expertise in subject area; promotes adherence to all procedures and policies. Partners internally and externally to make effective business decisions; determines and carries out processes and methodologies; solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Develops work plans to meet business priorities and deadlines; coordinates and delegates resources to accomplish organizational goals. Recognizes and capitalizes on improvement opportunities; evaluates recommendations made; influences the completion of project tasks by others.
• Manages large-scale programs or components with multiple workstreams and strategic business goals across departments, functions, or regions with responsibility and accountability for achieving program outcomes from initiation to close-out in an extended or open ended time frame. Develops, analyzes, and manages highly complex program plans which include scope identification and management, schedule, inter-dependencies, and resource forecast. Manages and monitors the program financials of large-scale programs. Monitors program performance to ensure programs effectively deliver maximum long term value or benefit to the organization, and makes adjustments as needed in an uncertain environment where scope may be fluid. Leads program activities related to organizational change management (e.g., development and execution of user adoption, implementation, and training plans) as defined by the program. Drives allocation of resources, establishes schedules, and task assignments to ensure established program management practices are in place. This role may perform project management duties in addition to program management responsibilities.
• Leads the work of large program teams by monitoring internal and external resources. Leads others in requesting and coordinating internal and/ or external resources based on the alignment of team member skills and program demands. Communicates a clear vision of program goals and objectives to the team. Delivers performance feedback to team members supervisors.
• Proactively monitors, identifies, and mitigates program risks, issues, and trigger events by developing mitigation plans and strategies; and resolving or escalating risks or issues as appropriate.
• Monitors adherence of program activities to policies and procedures by ensuring program plans and team members follow KP, departmental, and/or business line policies and procedures.
• Ensures the alignment, buy-in, engagement and support of diverse program stakeholders by building and maintaining relationships as well as communicating appropriately with internal customers, third party vendors, senior management, and business leaders; and clarifying accountability and authority across stakeholders. Identifies and works closely with key stakeholders based on their level of influence and decision making and ensures all appropriate stakeholders are represented and included. Provides insight to key stakeholders and program sponsors by developing program goals, setting the prioritization of deliverables, discussing involvement of business processes (e.g. program change management, communication) and facilitating decisions necessary for program delivery. Communicates tough issues to stakeholders while maintaining an independent opinion, providing recommendations, delivering formal presentations, and providing reports to various senior audiences. Engages with senior stakeholders to identify long term value to the organization and define success.
• Reviews vendor performance levels and ensures service level agreements are met. Partners with Procurement and/or Legal to develop service level and/or scope of work agreements as appropriate. Participates in contract negotiations with vendors and reviews program invoices submitted by vendors for accuracy.

Oversees clinical documentation reviews by performing quality assurance reviews of medical/health records and overseeing the scheduling and coverage of medical/health record reviews to promote the accuracy and completeness of clinical documentation, and providing mentorship and serving as an expert resource within a market or markets for applying and documenting medical codes and diagnostics-related groups to accurately capture diagnoses. Drives the improvement of the clinical documentation improvement/integrity (CDI) program by leading data and root cause analyses and reviewing reports to identify improvement opportunities in CDI processes. Oversees regulatory compliance by managing audits of clinical documentation to ensure compliance with coding guidelines and federal regulations, and leading the resolution of cases of non-compliance. Drives staff training and education by overseeing training and establishing partnerships between the CDI team and medical leadership to facilitate and promote CDI trainings.

• Creates and advocates for developmental opportunities for others; builds collaborative, cross-functional relationships. Solicits and acts on performance feedback; works with leaders and employees to set goals and provide open feedback and coaching to drive performance improvement. Pursues professional growth; hires, trains, and develops talent for growth opportunities; strategically evaluates talent for succession planning; sets performance management guidelines and expectations across teams / units. Oversees implementation, adapts, and stays up to date with organizational change, challenges, feedback, best practices, processes, and industry trends; shares best practices within and across teams. Fosters open dialogue amongst team members, engages, motivates, and promotes collaboration within and across teams; motivates teams to meet business objectives. Delegates tasks and decisions as appropriate; provides appropriate support, guidance and scope; encourages development and consideration of options in decision making; fosters access to stakeholders.
• Manages designated units or teams by translating business plans into tactical action items; oversees the completion of work assignments and identifies opportunities for improvement; ensures all policies and procedures are followed; partners with key stakeholders and business leaders to ensure products and/or services meet requirements and expectations while aligning with departmental strategies. Aligns team efforts; builds accountability for and measuring progress in achieving results; assumes responsibility for decision making; fosters direct reports to resolve escalated issues as appropriate. Communicates goals and objectives; incorporates resources, costs, and forecasts into team and unit plans; ensures matrixed resources are fulfilling service or performance requirements across reporting lines. Removes obstacles that impact performance; identifies and addresses improvement opportunities; guides performance and develops contingency plans accordingly; influences teams and units to operate in alignment with operational and business objectives.
• Oversees clinical documentation reviews by: performing quality assurance reviews of medical/health records and overseeing the scheduling and coverage of medical/health record reviews to promote the accuracy and completeness of clinical documentation; ensuring identified omissions or contradictions in medical records are rectified efficiently; providing mentorship and serving as an expert resource within a market or markets for applying and documenting medical codes and diagnostics-related groups (DRGs) to accurately capture diagnoses; overseeing the review of records to promote the accuracy of identification and documentation of the presence of medical conditions that impact severity of illness (SOI) and risk of mortality (ROM) indicators; and reviewing clinical documentation improvement/integrity (CDI) query data and processes to facilitate accuracy and efficiency in the resolution of open queries.
• Drives the improvement of clinical documentation processes by: analyzing reports to ensure the CDI program is effectively improving the accuracy and completeness of clinical documentation and documentation issues are efficiently resolved; leading the performance of data and root cause analyses to identify trends and improvement opportunities in clinical review and documentation processes; and overseeing market operations to ensure productivity and quality standards are achieved and driving the implementation of CDI process improvement initiatives.
• Drives staff training and education by: overseeing training and establishing partnerships between the CDI team and medical leadership to facilitate and promote CDI trainings; and serving as an expert resource for clinical documentation education/training programs.
• Oversees regulatory compliance by: outlining procedures for documenting clinical information in line with regulatory requirements; managing audits of clinical documentation to facilitate compliance with coding guidelines and federal regulations; leading the resolution of cases of non-compliance; and identifying needs and opportunities across the CDI team to maintain up-to-date knowledge of relevant regulations.

• Pursues effective relationships with others by sharing resources, information, and knowledge with coworkers and members. Listens to, addresses, and seeks performance feedback. Pursues self-development; acknowledges strengths and weaknesses based on career goals and takes appropriate development action to leverage / improve them. Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work. Assesses and responds to the needs of others to support a business outcome.


• Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; follows procedures and policies, and applies data and resources to support projects or initiatives with limited guidance and/or sponsorship. Collaborates with others to solve business problems; escalates issues or risks as appropriate; communicates progress and information. Supports the completion of priorities, deadlines, and expectations. Identifies and speaks up for ways to address improvement opportunities.


• Contributes to the execution of research studies by: conducting research surveys, focus groups, qualitative interviews, or other data gathering activities for straightforward projects or complex projects with guidance; assisting and/or leading the training of others on project support activities (e.g., data collection, administering informed consent, conducting procedures), under the guidance and supervision of more experienced team members; coding open-ended/qualitative responses and preparing data for analysis; reviewing data for accuracy and checking for inconsistencies in data; independently performing tasks related to the recruitment, enrollment, consenting, and follow-up with participants; and answering participant questions regarding basic studies, while serving as a resource to more junior personnel, and escalating issues as needed.


• Contributes to the development of research materials and procedures by: assisting in the creation and/or drafting of study materials (e.g., recruitment, data collection, retention) in a variety of formats including online.


• Assists in the documentation and reporting of research study activities by: using tools, systems, and forms for project tracking and documentation; and documenting and maintaining files related to study progress while escalating issues to project managers or investigators.


• Assists with research support operations by: executing day-to-day operations of projects; providing support for research studies including ordering supplies, scheduling/coordinating meetings, filing, and copying; performing literature reviews to support drafts of grant proposals; supporting drafts of Institutional Review Board (IRB) protocols, amendments, continuing reviews, and other documentation; supporting drafts of Institutional Review Board (IRB) protocols, amendments, continuing reviews, and other documentation; and following federal and local regulations, standard operating procedures, and IRB approved protocols and supporting compliance for handling research data.

• Pursues effective relationships with others by proactively providing resources, information, advice, and expertise with coworkers and members. Listens to, seeks, and addresses performance feedback; provides mentoring to team members. Pursues self-development; creates plans and takes action to capitalize on strengths and develop weaknesses; influences others through technical explanations and examples. Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; helps others adapt to new tasks and processes. Supports and responds to the needs of others to support a business outcome.


• Completes work assignments autonomously by applying up-to-date expertise in subject area to generate creative solutions; ensures all procedures and policies are followed; leverages an understanding of data and resources to support projects or initiatives. Collaborates cross-functionally to solve business problems; escalates issues or risks as appropriate; communicates progress and information. Supports, identifies, and monitors priorities, deadlines, and expectations. Identifies, speaks up, and implements ways to address improvement opportunities for team.


• Contributes to the execution of research studies by: independently conducting research surveys, focus groups, qualitative interviews, or other data gathering activities for moderately complex projects; training others on project support activities (e.g., data collection, administering informed consent, conducting procedures); preparing open-ended/qualitative data for analysis and building analytical datasets; preparing data reports and identifying data quality issues; performing complex tasks related to the recruitment, enrollment, consenting, and follow-up with participants; and answering participant questions regarding basic and/or complex studies and escalating issues if necessary.


• Contributes to the development of research materials and procedures by: drafting study materials (e.g., recruitment, data collection, retention) in a variety of formats including online.


• Assists in the documentation and reporting of research study activities by: assisting the development of tools, systems, and forms for project tracking and documentation; and documenting the progress of study activities and escalating issues to project managers or investigators.


• Assists with research support operations by: implementing day-to-day operations of projects; monitoring resources for research studies; contributing to and/or assisting the management of project budgets; performing literature reviews and/or contributing to the development of grant proposals; contributing to drafts of Institutional Review Board (IRB) protocols, amendments, continuing reviews, and other documentation; contributing to drafts of Institutional Review Board (IRB) protocols, amendments, continuing reviews, and other documentation; and following federal and local regulations, standard operating procedures, and IRB approved protocols and maintaining compliance for handling research data.

This managing level employee is primarily responsible for developing and providing recommendations on avoiding financial risk to the organization, leading the completion of actuarial documentation, developing and designing product line evaluations and new or advanced actuarial models, and assessing, analyzing, and interpreting financial risk and opportunity for presentation to mid-level stakeholders.

• Pursues professional growth and provides developmental opportunities for others by soliciting and acting on performance feedback; building collaborative, cross-functional relationships; hiring, training, and developing talent for growth opportunities; delegating tasks and decisions; fostering open dialogue amongst departments; strategically evaluating talent for succession planning; setting performance management guidelines and expectations across units; and working closely with employees to set goals and provide open feedback and coaching to drive performance improvement.
• Manages designated units by translating business plans into tactical action items; communicating goals and objectives; ensuring all policies and procedures are followed; overseeing the completion of work assignments; assuming responsibility for decision making; aligning team efforts; building accountability for and measuring progress in achieving results; incorporating resources, costs, and forecasts into unit plans; removing obstacles that impact performance; guiding performance and developing contingency plans accordingly; partnering with key stakeholders and business leaders to ensure products and/or services meet requirements and expectations while aligning with departmental strategies; and influencing units to operate in alignment with business objectives.
• Completes actuarial documentation by reviewing and coordinating the actuarial portion of financial reports and tax returns, and responses to insurance regulations; recommending report needs; and presenting results internally to mid-level leadership.
• Develops and designs product line evaluations by interpreting and communicating findings of analysis of product line financials, pricing, reserve, valuation , cash flow analysis; interpreting product line performance, risk, and assumptions used in product development; and coaches and develops staff while ensuring business needs or requirements are met.
• Designs and develops actuarial research by designing complex methods to advance standards, assumptions, and the legal and regulatory environment; and ensuring staff completes activities.
• Assesses, analyzes and interprets financial risks and opportunities by using non-traditional actuarial methods and actuarial judgment when conducting actuarial analyses; and coaches and develops staff while ensuring business needs or requirements are met.
• Leads collaboration with business partners by translating complex actuarial constructs into actionable recommendations; and developing and formulating accurate actuarial and financial advice in compliance with the Actuarial Standards of Practice; and coaches and develops staff while ensuring business needs or requirements are met.
• Creates framework and assumptions for new, existing, and non-traditional actuarial models to meet business needs; and coaches and develops staff while ensuring business needs or requirements are met.

This individual contributor is primarily responsible for researching and determining the likelihood of financial risk to the organization, preparing and reviewing actuarial documentation for accuracy, and conducting product line evaluation, actuarial modeling, and financial risk and opportunity analyses.

• Pursues self-development and effective relationships with others by proactively providing resources, information, advice, and expertise with coworkers and customers; influencing others through technical explanations and examples; providing occasional mentoring to team members; listening and responding to, seeking, and addressing performance feedback; creating plans to capitalize on strengths and develop weaknesses; anticipating and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback.
• Completes work assignments by applying up-to-date expertise in subject area to generate creative solutions; ensuring all procedures and policies are followed; leveraging an understanding of data, and resources to support projects or initiatives; collaborating cross-functionally to solve business problems; identifying and monitoring priorities, deadlines, and expectations; communicating progress and information; identifying, recommending, and implementing ways to address improvement opportunities; and escalating issues or risks as appropriate.
• Supports actuarial documentation by preparing and reviewing for accuracy and reasonability the actuarial portion of financial reports and tax returns; and responses to insurance regulations.
• Participates in product line evaluations by conducting analysis of product line financials, pricing, reserve, valuation , cash flow analysis; and analyzing product line performance, risk, and assumptions used in product development.
• Stays abreast of actuarial research by examining developments in standards, assumptions, competition, and the legal and regulatory environment.
• Assesses, analyzes and interprets financial risks and opportunities by applying actuarial methods; and conducting actuarial analyses.
• Supports collaborations with business partners by understanding the business needs; translating actuarial constructs into non-technical recommendations; and complying with the Actuarial Standards of Practice.
• Supports actuarial modeling by developing and enhancing actuarial models; assisting with the development of alternative assumptions and forecasts using in-house models or actuarial software; and assisting with validating the data and results.

• Creates and advocates for developmental opportunities for others; builds collaborative, cross-functional relationships. Solicits and acts on performance feedback; works with leaders and employees to set goals and provide open feedback and coaching to drive performance improvement. Pursues professional growth; hires, trains, and develops talent for growth opportunities; strategically evaluates talent for succession planning; sets performance management guidelines and expectations across teams / units. Oversees implementation, adapts, and stays up to date with organizational change, challenges, feedback, best practices, processes, and industry trends; shares best practices within and across teams. Fosters open dialogue amongst team members, engages, motivates, and promotes collaboration within and across teams; motivates teams to meet business objectives. Delegates tasks and decisions as appropriate; provides appropriate support, guidance and scope; encourages development and consideration of options in decision making; fosters access to stakeholders.
• Manages designated units or teams by translating business plans into tactical action items; oversees the completion of work assignments and identifies opportunities for improvement; ensures all policies and procedures are followed; partners with key stakeholders and business leaders to ensure products and/or services meet requirements and expectations while aligning with departmental strategies. Aligns team efforts; builds accountability for and measuring progress in achieving results; assumes responsibility for decision making; fosters direct reports to resolve escalated issues as appropriate. Communicates goals and objectives; incorporates resources, costs, and forecasts into team and unit plans; ensures matrixed resources are fulfilling service or performance requirements across reporting lines. Removes obstacles that impact performance; identifies and addresses improvement opportunities; guides performance and develops contingency plans accordingly; influences teams and units to operate in alignment with operational and business objectives.
• Oversees clinical documentation reviews by performing quality assurance reviews of medical/health records and overseeing the scheduling and coverage of medical/health record reviews to promote the accuracy and completeness of clinical documentation; ensuring identified omissions or contradictions in medical records are rectified efficiently; providing mentorship and serving as an expert resource within a market or markets for applying and documenting medical codes and diagnostics-related groups (DRGs) to accurately capture diagnoses; overseeing the review of records to promote the accuracy of identification and documentation of the presence of medical conditions that impact severity of illness (SOI) and risk of mortality (ROM) indicators; and reviewing clinical documentation improvement/integrity (CDI) query data and processes to facilitate accuracy and efficiency in the resolution of open queries.
• Drives the improvement of clinical documentation processes by analyzing reports to ensure the CDI program is effectively improving the accuracy and completeness of clinical documentation and documentation issues are efficiently resolved; leading the performance of data and root cause analyses to identify trends and improvement opportunities in clinical review and documentation processes; and overseeing market operations to ensure productivity and quality standards are achieved and driving the implementation of CDI process improvement initiatives.
• Drives staff training and education by overseeing training and establishing partnerships between the CDI team and medical leadership to facilitate and promote CDI trainings; and serving as an expert resource for clinical documentation education/training programs.
• Oversees regulatory compliance by outlining procedures for documenting clinical information in line with regulatory requirements; managing audits of clinical documentation to facilitate compliance with coding guidelines and federal regulations; leading the resolution of cases of non-compliance; and identifying needs and opportunities across the CDI team to maintain up-to-date knowledge of relevant regulations.

In addition to the responsibilities listed below, this position is also responsible for contributing to the publication process by writing method and results sections completely and independently; documenting processes and decision points; and outlining procedures This position is also responsible for writing and compiling manuals; overseeing the quality control effort; writing complex macros and distributable programs; creating advanced statistical models including identifying and appropriately addressing when assumptions have been violated; reviewing data for potential error, mistakes, and data quality issues; and breaking approved proposals into process steps.

• Practices self-leadership and promotes learning in others by building relationships with cross-functional stakeholders; communicating information and providing advice to drive projects forward; influencing team members within assigned unit; listening and responding to, seeking, and addressing performance feedback; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership and mentoring junior team members; creating and executing plans to capitalize on strengths and develop weaknesses; and adapting to and learning from change, difficulties, and feedback.
• Conducts or oversees business-specific projects by applying deep expertise in subject area; promoting adherence to all procedures and policies; developing work plans to meet business priorities and deadlines; determining and carrying out processes and methodologies; coordinating and delegating resources to accomplish organizational goals; partnering internally and externally to make effective business decisions; solving complex problems; escalating issues or risks as appropriate; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and evaluating recommendations made by others.
• Interprets complex data analyses by applying findings to contextual settings; and developing insights, reports, and presentations telling a compelling story to stakeholders to enable and influence decision making; participating in peer reviews; and providing context related to data interpretations and/or limitations as appropriate.
• Leads the development of advanced analytical and/or statistical models enabling informed business decisions by determining data and analytical requirements; translating models and gaining stakeholder buy-in for implementation; creating complex models leading to actionable insights; and testing, refining, and validating models.
• Designs, implements, and automates business and reporting solutions by partnering with stakeholders to advise in their design, planning, and implementation while ensuring consistency and coherency; evaluating and summarizing data and results; creating summary statistics; designing data reports, visualizations, and/or interactive Business Intelligence (BI) reports; reporting to stakeholders on key findings; identifying needs for the development and implementation of additional reporting solutions; and preparing documentation as appropriate.
• Drives the execution of creative data analytic approaches leading to actionable outcomes across functional areas, business and/or clinical lines by defining and calculating complex metrics to be analyzed; defining, calculating, and validating algorithms; and conducting complex analyses, including descriptive, correlational, inferential, and/or predictive statistics.
• Prepares data for analytic efforts by integrating and consolidating data; ensuring data quality and accuracy; profiling data inaccuracies and recommending process improvements or system changes to enhance overall quality of the data; collaborating with stakeholders and source system owners to resolve data quality issues as appropriate; and cleaning and creating final data set(s) for analysis.
• Gathers data and information on targeted variables in an established systematic fashion by validating data sources; querying, merging, and extracting data across internal and external sources; completing routine data refresh and update; developing and/or delivering complex tools for electronic data collection; and providing user training, support, and documentation.
• Drives strategic data-informed decisions by consulting with clients and leadership to identify and clarify key business needs across functional areas, business and/or clinical lines; developing outcomes and process measures; translating business requirements; determining data/information needs and data collection methods; developing complex analysis plans; evaluating the impact of business decisions on clients, customers, and/or members; partnering with clients and staff to identify opportunities and methods to improve efficiencies with analysis; supporting and training end-users; and documenting processes and deliverables.

• Proactively consult with subject matter experts to identify and formulate learning objectives and content.


• Develop Instructional Design materials, including course goals, learning objectives, evaluation and assessment processes, and module content, with teaching methodologies appropriate for e-learning.


• Use an iterative instructional design process to draft storyboards and prototypes, and guide faculty in the ongoing development and refinement of course content and reference materials.


• Share best practices along the education continuum (UME, CME and GME) through collaboration with other institutions.


• Identify new strategies, and the necessary resources, tools, and equipment, for production, post-production, and delivery of learning materials.


• Develop course content within learning management systems.


• Design interactive content/experiences with case-authoring tools (e.g., Captivate, Articulate).


• Adapt instructional materials created for one format to another format (e.g., help convert analog to digital).


• Create media to support learning (e.g., visual aids for in-person teaching, and various multimedia materials for e-learning and online material).


• Serve on relevant KPSOM committees.

• Provide didactic instruction on various topics in anesthesia technology to students.


• Provide clinical and laboratory instruction as it relates to academic subject material.


• Evaluate the formative and summative academic/clinical performance of KPAT students.


• Participate in curriculum development.


• Academically prepare KPAT students to effectively complete the national certification examination upon graduation.

In addition to the responsibilities listed below, this position is also responsible for contributing to the publication process by independently writing method and results sections with little review; documenting processes and decision points; and outlining procedures. This position is also responsible for writing and compiling manuals; writing macros and distributable programs; creating advanced statistical models including identifying and addressing when assumptions have been violated; reviewing data for potential error, mistakes, and data quality issues; and breaking approved proposals into process steps.

• Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; and adapting to and learning from change, difficulties, and feedback.
• Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks as appropriate; and recognizing and capitalizing on improvement opportunities.
• Executes creative data analytic approaches leading to actionable outcomes by defining and calculating metrics to be analyzed; defining, calculating, and validating algorithms; and conducting analyses, including descriptive, correlational, inferential, and/or predictive statistics.
• Develops, implements, and automates business and reporting solutions by working with stakeholders in their design, planning, and implementation while ensuring consistency and coherency; evaluating and summarizing data and results; creating summary statistics; developing data reports, visualizations, and/or interactive Business Intelligence (BI) reports; reporting to stakeholders on key findings; identifying needs for the development and implementation of additional reporting solutions; and preparing documentation as appropriate.
• Interprets data analyses by applying findings to contextual settings; and developing insights, reports, and presentations telling a compelling story to stakeholders to enable and influence decision making; and providing context related to data interpretations and/or limitations as appropriate.
• Drives strategic data-informed decisions by consulting with clients to identify and clarify key business needs; developing outcomes and process measures; translating business requirements; determining data/information needs and data collection methods; developing analysis plans; measuring the impact of business decisions on clients, customers, and/or members; working with clients and staff to identify opportunities and methods to improve efficiencies with analysis; supporting and training end-users; and documenting processes and deliverables.
• Gathers data and information on targeted variables in an established systematic fashion by validating data sources; querying, merging, and extracting data across sources; completing routine data refresh and update; developing and/or delivering tools for electronic data collection; and providing user training, support, and documentation.
• Develops analytical and/or statistical models enabling informed business decisions by determining data and analytical requirements; creating models leading to actionable insights; and testing, refining, and validating models.
• Prepares data for analytic efforts by integrating and consolidating data; ensuring data quality and accuracy; profiling data inaccuracies and recommending process improvements or system changes to enhance overall quality of the data; and cleaning and creating final data set(s) for analysis.

The Department of Research & Evaluation (R&E) at Kaiser Permanente Southern California (KPSC) is seeking a Postdoctoral Research Fellow with an interest in maternal and child health research. This two-year fellowship is designed to prepare the selected candidate for a productive career as an independent researcher.  http://kp.org/research

The fellow will collaborate with R&E research scientists, Southern California Permanente Medical Group (SCPMG) physicians, and multidisciplinary research teams. The position offers professional development opportunities through manuscript preparation, presentations at national scientific conferences, and participation in research proposal development.

KPSC is a leading integrated health care system serving more than 4.5 million racially and ethnically diverse members throughout Southern California. Researchers have access to a comprehensive Research Data Warehouse that combines curated electronic health record data from inpatient and outpatient care with data from external registries and claims. Available data include membership, health care utilization, vital signs, laboratory results, and pharmacy records.

Successful candidates will be creative, highly motivated, and able to conduct research both independently and as part of a collaborative team and will possess:

• A PhD or equivalent doctoral degree, preferably in public health, epidemiology, biostatistics, or a related field
• Demonstrated interest or experience in maternal and child health research
• A record of publication in peer-reviewed journals
• Strong quantitative, analytical, written, and oral communication skills

Incumbent serves as a researcher on projects based in the Department of Research and Evaluation (R&E). Works under the supervision of a R&E Research Scientist.

• Designs, develops, and directs well-defined research with supervision from a R&E Research Scientist.
• Prepares grant proposals and publications independently and collaboratively.
• Provides consultation and direction to programmer/analysts with regard to data management and analysis strategies.
• May perform subject assessments or chart reviews or provide direction to research support staff performing these tasks.
• Submits abstracts to and presents papers at national scientific meetings.
• Seeks consultation from research scientists for specific scientific and administrative issues.
• Participates in R&E department meetings and projects as appropriate.

Manages a team of consultants to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of successful business initiatives and projects. Managers the development and implementation of business initiatives, systems, and/or processes to a desired future state. Develops business strategy and ensures alignment and prioritization of organizational objectives and business initiatives. Manages complex projects or project components for teams, manages change management plans, and manages team members in performing complex data analyses to drive business initiatives. Participates in vendor management as required. Monitors compliance of work activities by ensuring business plans and team members adhere to relevant policies and procedures.

• Provides developmental opportunities for others; builds collaborative, cross-functional relationships. Solicits and acts on performance feedback; works closely with employees to set goals and provide open feedback and coaching to drive performance improvement. Pursues professional growth; develops and provides training and development to talent for growth opportunities; supports execution of performance management guidelines and expectations. Leads, adapts, implements, and stays up to date with organizational change, challenges, feedback, best practices, processes, and industry trends. Fosters open dialogue amongst team members, engages, motivates, and promotes collaboration within and across teams. Delegates tasks and decisions as appropriate; provides appropriate support, guidance, and scope; encourages development and consideration of options in decision making.
• Manages designated work unit or team by translating business plans into tactical action items; oversees the completion of work assignments and identifies opportunities for improvement; ensures all policies and procedures are followed. Aligns team efforts; builds accountability for and measuring progress in achieving results; determines and ensures processes and methodologies are implemented; resolves escalated issues as appropriate; sets standards and measures progress. Fosters the development of work plans to meet business priorities and deadlines; obtains and distributes resources. Removes obstacles that impact performance; identifies and addresses improvement opportunities; guides performance and develops contingency plans accordingly; influences teams to execute in alignment with operational objectives.
• Manages a team of consultants to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of successful business initiatives and projects across multiple functional tracks or workstreams by ensuring representation and inclusion of appropriate stakeholders; building rapport and partnerships with key stakeholder teams, third party vendors, and senior management; working with stakeholders to develop goals and set the prioritization of deliverables; discussing involvement of business processes (e.g. project change management, communication) and facilitating decisions necessary for the delivery of business initiatives; communicating and resolving tough issues with stakeholders while maintaining an independent perspective; and making formal presentations and providing reports to senior level audiences.
• Manages a team of consultants in the development of requirements for complex business, process, or system solutions which may span multiple business domain(s) by partnering with stakeholders and cross-functional teams as appropriate; providing guidance in the use of multiple business requirements gathering methodologies to identify business, functional, and non-functional requirements; and monitoring the development and documentation of comprehensive business cases to assess the costs, benefits, and ROI of proposed solutions.
• Manages the development and implementation of business initiatives, systems, and/or processes to a desired future state by maintaining a comprehensive understanding of how current processes impact business operations across multiple domains; identifying the operational impact of requirements on upstream and downstream solution components; providing options and recommendations to senior management and business stakeholders on how to integrate solutions and deliverables with current systems and business processes across regions or domains; and identifying and validating value gaps and opportunities for process enhancements or efficiencies.
• Develops business strategy and ensures alignment and prioritization of organizational objectives and business initiatives by developing and evaluating performance metrics, standards, and methods to establish business success; partnering with senior stakeholders, often with competing/conflicting objectives, to ensure cohesive and reachable metrics; refining strategic plans and performance metrics as appropriate; and managing complex initiatives or portfolio to ensure delivery of measurable results and alignment with strategic objectives.
• Serves as a lead advocate for continuous learning and professional development by keeping abreast of cutting edge industry practices, standards, and benchmarks; attending and presenting at roadshows, conferences, and speaking events; leading the ongoing enhancement and innovation of consulting practices, standards, and methods across KP; serving as an advocate to ensure continuous learning and improvement is championed as a people strategy; providing training and guidance to stakeholders as appropriate; and providing ongoing coaching to build a continuous improvement mindset and build capabilities that drive results.
• Manages complex projects or project components for teams by coordinating stakeholder contacts; assembling team based on project needs and team member strengths; consulting in the development, analysis, and management of project plans; partnering on the coordination of project schedules and resource forecasts; identifying project or business initiative risks, issues, and trigger events; developing mitigation plans and strategies; and resolving or escalating risks or issues as appropriate.
• Manages change management plans associated with business initiatives by engaging stakeholders to obtain support and buy in for changes; partnering with senior management, project/program champions, and business owners to communicate and align improvement initiatives with business objectives; recommending appropriate change management methods and approaches; and ensuring stakeholders embrace a change management mindset, understand intent and purpose, and foster a culture of change.
• Manages team members in performing complex data analyses to drive business initiatives by recommending appropriate data analysis tools and approach to assess business performance; determining suitable data gathering and analysis methods (e.g., process observation, hard data, etc.); defining data requirements and obtaining customer agreements, including customer requirements as appropriate; and identifying and alleviating risks through data-driven analysis.
• Participates in vendor management as required by reviewing vendor performance levels; ensuring service level agreements are met; managing vendor invoices; and partnering with Procurement and/ or Legal to develop service level and/or scope of work agreements as appropriate.
• Monitors compliance of work activities by ensuring business plans and team members adhere to KP, departmental, and/or business line policies and procedures.

This managing level employee is primarily responsible for developing and providing recommendations on avoiding financial risk to the organization, leading the completion of actuarial documentation, developing and designing product line evaluations and new or advanced actuarial models, and assessing, analyzing, and interpreting financial risk and opportunity for presentation to mid-level stakeholders.

• Pursues professional growth and provides developmental opportunities for others by soliciting and acting on performance feedback; building collaborative, cross-functional relationships; training and developing talent for growth opportunities; delegating tasks and decisions; fostering open dialogue amongst team members; executing performance management guidelines and expectations; and working closely with employees to set goals and provide open feedback and coaching to drive performance improvement.
• Manages designated work unit by translating business plans into tactical action items; ensuring all policies and procedures are followed; delegating tasks to meet goals and objectives; overseeing the completion of work assignments; aligning team efforts; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; removing obstacles that impact performance; and guiding performance and developing contingency plans accordingly.
• Completes actuarial documentation by reviewing and coordinating the actuarial portion of financial reports and tax returns, and responses to insurance regulations; recommending report needs; and presenting results internally to mid-level leadership.
• Develops and designs product line evaluations by interpreting and communicating findings of analysis of product line financials, pricing, reserve, valuation , cash flow analysis; interpreting product line performance, risk, and assumptions used in product development; and coaches and develops staff while ensuring business needs or requirements are met.
• Designs and develops actuarial research by designing complex methods to advance standards, assumptions, and the legal and regulatory environment; and ensuring staff completes activities.
• Assesses, analyzes and interprets financial risks and opportunities by using non-traditional actuarial methods and actuarial judgment when conducting actuarial analyses; and coaches and develops staff while ensuring business needs or requirements are met.
• Leads collaboration with business partners by translating complex actuarial constructs into actionable recommendations; and developing and formulating accurate actuarial and financial advice in compliance with the Actuarial Standards of Practice; and coaches and develops staff while ensuring business needs or requirements are met.
• Creates framework and assumptions for new, existing, and non-traditional actuarial models to meet business needs; and coaches and develops staff while ensuring business needs or requirements are met.

We are seeking a Director, Digital Products Strategy & Marketing to establish and lead enterprise digital product strategy for member-facing experiences across Kaiser Permanente's digital ecosystem. This role is responsible for developing end-to-end strategies that drive awareness, adoption, engagement, and retention across key digital platforms, including MyChart/Epic, the KP mobile app, KP.org, eCommerce experiences, and rewards programs. The position will lead the integration of digital product strategy with existing lifecycle marketing and clinical services efforts to create a more connected, personalized, and measurable member experience across Kaiser Permanente's digital ecosystem.

This director level position is primarily responsible for directing and overseeing integrated marketing communications programs and strategies, directing and overseeing market data collection and synthesis, and providing oversight and direction to the creative team. This position directs complex marketing projects, directs and oversees the design and implementation of complex marketing strategies, and directs and oversees the development and implementation of complex strategic go-to-market plans for all products/business lines.

• Demonstrates continuous learning and maintains a highly skilled and engaged workforce by aligning resource plans with business objectives; overseeing the recruitment, selection, and development of talent; motivating teams; preparing individuals for growth opportunities and advancement; staying current with industry trends, benchmarks, and best practices; providing guidance when difficult decisions need to be made; and ensuring performance management guidelines and expectations drive business needs.
• Oversees the operation of multiple units and/or departments by identifying customer and operational needs; analyzing resources, costs, and forecasts and incorporating them into business plans; gaining cross-functional support for business plans and priorities; translating business strategy into actionable business requirements; obtaining and distributing resources; setting standards and measuring progress; removing obstacles that impact performance; guiding performance and developing contingency plans accordingly; and ensuring products and/or services meet customer requirements and expectations while aligning with organizational strategies.
• Directs and oversees market data collection and synthesis by managing the development of actionable, evidence-based marketing plans using data and insights; partnering with research and strategy teams to gather marketplace and consumer dynamics driving marketing strategies; defining market research needs; partnering with analytics teams to drive marketing strategies and track performance; and defining and optimizing ROI on strategies and tactics.
• Directs and oversees the development and implementation of complex strategic go-to-market plans for all products/business lines by defining the channel strategy; managing relationships with channel partners; evaluating channel partner needs and performance on an ongoing basis; analyzing audience needs using data-driven learnings to evaluate and identify new multi-channel opportunities; and leading channel marketing programs to drive go-to-market strategies.
• Directs and oversees the design and implementation of complex marketing strategies by ensuring strategies support membership growth, retention, and product/service promotion initiatives to meet business goals; establishing strategic plan deliverables; verifying brand consistency and brand standard compliance through all marketing channels; leveraging market research to identify new opportunities and/or validate assumptions; analyzing sales and marketing metrics; tracking progress to overall enterprise objectives; and driving improvement and optimization efforts toward established goals.
• Directs complex marketing projects by reviewing and approving project plans; managing cross-functional stakeholder contacts; assembling teams based on project needs and team member strengths; forecasting and adhering to project budget; overseeing vendor selection; defining scope and negotiating vendor contracts; managing vendor relationships at the leadership level; presenting project updates; managing project financials and deliverables; and ensuring projects align with marketing strategy and overall business goals and objectives.
• Directs and oversees integrated marketing communications programs and strategies by driving the development of communication strategies and engagement plans consistent with KP core strategies; integrating business-to-business, business-to-consumer, and line of business; reviewing and analyzing information from market research teams to understand stakeholder attitudes and needs; translating insights into promotional strategies; ensuring alignment of activities across enterprise teams; communicating consistent positioning and messages across all media; evaluating effectiveness of plans, programs, and campaigns; and making recommendations to optimize campaigns.
• Provides oversight and direction to creative team by reviewing and analyzing data, research, and customer input and sign-off to develop an understanding of the work; collaborating with communication and marketing teams; reviewing, evaluating, and approving complete creative briefs that inform and inspire writers, designers, and other creative professionals; reviewing the completed brief with the customer and relevant stakeholders; and presenting the brief.

This senior level employee is primarily responsible for influencing and leveraging the technical direction of integrated business and/or enterprise application solutions and for serving as an expert for technical teams. This employee is accountable for ensuring software solutions are managed with full adherence to industry best practices.

• Drives the execution of multiple work streams by identifying customer and operational needs; developing and updating new procedures and policies; gaining cross-functional support for objectives and priorities; translating business strategy into actionable business requirements; obtaining and distributing resources; setting standards and measuring progress; removing obstacles that impact performance; guiding performance and developing contingency plans accordingly; solving highly complex issues; and influencing the completion of project tasks by others.
• Practices self-leadership and promotes learning in others by soliciting and acting on performance feedback; building collaborative, cross-functional relationships; communicating information and providing advice to drive projects forward; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership; influencing, mentoring, and coaching team members; fostering open dialogue amongst team members; evaluating and responding to the strengths and weaknesses of self and unit members; and adapting to and learning from change, difficulties, and feedback.
• Provides insight into recommendations for complex technical solutions that meet design and functional needs.
• Serves as an expert for innovative technical solutions that meet design and functional needs.
• Collaborates with architects and/or software consultants to ensure functional specifications are converted into flexible, scalable, and maintainable solution designs.
• Provides technical expertise for the development, configuration, or modification of integrated business and/or enterprise application solutions within various computing environments by providing insight, guidance, and an escalation point for the design and coding of component-based applications.
• Translates business requirements and functional specifications into physical program designs, code modules, stable application systems, and software solutions by partnering with Business Analysts and other team members to understand business needs and functional specifications.
• Leverages networks to drive collaboration between technical teams, architects, and/or software consultants, and ensure functional specifications are converted into flexible, scalable, and maintainable solution designs.
• Builds and maintains trusting relationships with internal customers, third party vendors, and senior management to ensure the alignment, buy-in, and support of diverse project stakeholders.
• Oversees the review and implementation of recommendations of technical solutions across multiple functions.
• Takes accountability for ensuring specific interfaces, methods, parameters, procedures, and functions support technical solutions and are aligned with architectural designs.
• Derives an overall strategy of data management, within an established Information Architecture, that supports the business model. Identifies information structures and detail to enable the development and secure operation of new information services. Takes overall responsibility for planning effective information storage, sharing, and publishing within the organization.
• Sets strategies for effective use of database technology taking account of the complex interrelations between hardware/software. Provides specialist expertise in the development, use, or operation of database management system tools and facilities. Provides expert knowledge in the selection, provision, and use of database architectures, software, and facilities, typically taking responsibility for a team of technical staff.
• Facilitates and serves as a technical expert for project teams throughout the release schedule of business and enterprise software solutions.
• Provides expertise and guidance to team members for systems incident responses for complex issues.
• Fosters and leverages partnerships with IT teams and vendors to ensure written code adheres to company architectural standards, design patterns, and technical specification.
• Maintains and enhances technical expertise and knowledge of industry trends by attending participating conferences, and developing a network with other IT industry experts.
• Leads consultation efforts to help ensure new and existing software solutions are developed with insight into industry best practices, strategies, and architectures.
• Provides expert technical advice and recommendations to others within the organization on matters related to software engineering, including market trends, and new programs and applications.
• Reviews and verifies resource estimates for complex technical design, coding, and testing efforts.
• Identifies specific interfaces, methods, parameters, procedures, and functions, as required, to support technical solutions, serving as an escalation point for complex or unresolved issues related to requirements translation.
• As part of the IT Engineering job family, this position is responsible for leveraging DEVOPS, and both Waterfall and Agile practices, to design, develop, and deliver resilient, secure, multi-channel, high-volume, high-transaction, on/off-premise, cloud-based solutions.

Drives conversations and influences stakeholders across organizational lines to align medical equipment management, risk identification, survey readiness, hazard and recall response, documentation, and continuous improvement practices. Partners with HTM leaders and field teams, Patient Care Services, Risk Management, Patient Safety, Legal, IT, Sourcing, Supply Chain, analytics teams, and other stakeholders to strengthen consistent execution across markets and facilities. Individual positions may be assigned primary responsibility for regulatory compliance and readiness or patient safety and incident response while supporting the full program scope.
 

Performs healthcare technology strategy and planning for inpatient/outpatient healthcare delivery through complex or large-scale assessments, needs, and site planning, as well as implementing systems and through investment analyses. Drives conversations and influences clinical systems deployment and collaborates on incident investigations as needed. Provides healthcare technology expertise for testing clinical systems and equipment, resolving complex issues, and documenting overall process. Facilities planning for healthcare technology research and assesses new healthcare-related technologies across the market. Provides oversight for compliance/regulatory requirements across organizational lines through coordinating relevant processes and reviewing FDA and non-regulatory hazard alerts in a healthcare delivery setting. Develops, analyzes, and manages technology plans through a variety of program management methodologies within a market.

• Promotes learning in others by communicating information and providing advice to drive projects forward; builds relationships with cross-functional stakeholders. Listens, responds to, seeks, and addresses performance feedback; provides actionable feedback to others, including upward feedback to leadership and mentors junior team members. Practices self-leadership; creates and executes plans to capitalize on strengths and improve opportunity areas; influences team members within assigned team or unit. Adapts to competing demands and new responsibilities; adapts to and learns from change, challenges, and feedback. Models team collaboration within and across teams.
• Conducts or oversees business-specific projects by applying deep expertise in subject area; promotes adherence to all procedures and policies. Partners internally and externally to make effective business decisions; determines and carries out processes and methodologies; solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Develops work plans to meet business priorities and deadlines; coordinates and delegates resources to accomplish organizational goals. Recognizes and capitalizes on improvement opportunities; evaluates recommendations made; influences the completion of project tasks by others.
• Leads clinical systems by: driving conversations and influencing user groups and strategic partners to align on equipment configurations, review facility construction plans and equipment lists, and provide technical or environment requirements for deployment of complex or large-scale projects; and collaborating on complex incident investigations and equipment performance analysis on complex problems to determine root causes of issues, develop solutions, and promote preventative measures to ensure a safe environment.
• Provides oversight for compliance by: coordinating with stakeholders across organizational lines to ensure systems and processes are used and maintained in a manner that ensures compliance with all relevant government regulations, accreditation, and industry standards; and performing initial inspection of new equipment purchases (e.g., testing to verify that equipment meets qualifications) for verification to develop or review project equipment lists for compliance with standards and budgetary guidelines.
• Provides technical expertise for clinical systems by: performing technical testing on a variety of clinical systems and associated equipment and technology; providing technical expertise for identifying, monitoring, and resolving complex issues related to clinical systems and healthcare technologies that present a risk to the enterprise; recording and maintaining documentation for design specifications, testing, and validating of new and innovative technology to be incorporated into the enterprise in alignment with standards and requirements; providing technical expertise and consult for operational impacts of existing and new systems and technologies, establishing timeframes, and prioritizing projects within market objectives; and driving cyber security trends in healthcare and ensure implementation within the enterprise in accordance with industry and company standards for healthcare technology.
• Executes strategies for clinical systems by: conducting complex or large-scale healthcare technology assessments, needs analysis, and site planning to identify and recommend appropriate healthcare technologies for implementation; assessing, designing and/or implementing complex systems that enable networking, integration, and interoperability of healthcare technologies within multiple care delivery settings; applying independent judgement when conducting complex cost-benefit analyses and driving recommendations; and consulting with senior leaders to gain buy-in and alignment in support of the development and production of healthcare technology forecasts, procurement programs, and service contracts for multiple care delivery settings and for the market.
• Facilitates innovative planning related to healthcare technologies by: researching and assessing new health care-related technologies, strategies and concepts, disseminating this information as appropriate across the enterprise and integrating them/updating healthcare technology program processes; and conducting research to stay abreast of cutting-edge technology, future roadmaps, and industry trends around products and services, and coordinating technology pilots (e.g., attending conferences or tradeshows, vendor product events).
• Develops, analyzes, and manages technology plans by: ensuring strategy and scope identification, managing schedules, evaluating inter-dependencies, and resource forecasting for a clinical portfolio within a market; and driving overall portfolio performance (e.g., on time, on budget, within scope, and with quality) against plan, ensuring measurement of business benefits and outcomes, and making adjustments as needed.

Creates and matures partnerships with executive leaders, clinical stakeholders, HTM, IT, Risk Management, Supply Chain, Sourcing and Standards Teams, National Product Councils, market Clinical Systems Engineers, and manufacturers. Leads cutting-edge and large-scale assessments, implementation planning, incident response, performance improvement, and long-range technology planning with consideration of market and enterprise impacts.
 

Leads healthcare technology strategy and planning for inpatient/outpatient healthcare delivery through cutting edge and large-scale assessments, needs, and site planning, as well as implementing systems and through investment analyses. Creates new and matures existing partnerships for clinical systems deployment and collaborates on incident investigations as needed. Provides healthcare technology expertise for testing clinical systems and equipment, resolving a wide range of complex issues, and documenting overall process. Executes innovative planning for healthcare technology research and assesses new healthcare-related technologies across the enterprise. Provides oversight for compliance/regulatory requirements through coordinating with executive management for relevant processes and reviewing FDA and non-regulatory hazard alerts in a healthcare delivery setting. Develops, analyzes, and manages technology plans through a variety of program management methodologies for the market with consideration of enterprise impacts.

• Promotes learning in others by communicating information and providing advice to drive projects forward; builds collaborative, cross-functional relationships. Solicits and acts on performance feedback; provides actionable feedback to others, including upward feedback to leadership; influences, mentors, and coaches team members. Practices self-leadership; creates, evaluates, and responds to the strengths and weaknesses of self and unit or team members. Leads the adaptation to competing demands and new responsibilities; adapts to and learns from change, challenges, and feedback. Fosters open dialogue amongst team members.
• Drives the execution of multiple work streams by identifying member and operational needs; translates business strategy into actionable business requirements; develops and updates new procedures and policies. Gains cross-functional support for objectives and priorities; determines and carries out processes and methodologies; solves highly complex issues; escalates and resolves issues as appropriate; sets standards and measures progress. Develops work plans to meet business priorities and deadlines; coordinates, obtains and distributes resources. Removes obstacles that impact performance; guides performance and develops contingency plans accordingly; influences the completion of project tasks by others.
• Leads clinical systems by: creating new and maturing existing partnerships with user groups and strategic partners and coaching the team to develop equipment configurations, review facility construction plans and equipment lists, and provide technical or environment requirements for deployment highly complex or large-scale projects; and modeling best practice and leading the team on highly complex and large-scale incident investigations and equipment performance analysis on highly complex and ambiguous problems to determine root causes of issues, develop solutions, and driving implementation of preventative measures to ensure a safe environment.
• Addresses compliance and needed corrections by: coordinating with stakeholders to include executive management to ensure systems and processes are used and maintained in a manner that ensures compliance with all relevant government regulations, accreditation, and industry standards; and developing and implementing quality assurance and evaluation programs for applicable diagnostic imaging equipment to ensure high quality images and radiation treatments and that meet regulatory requirements.
• Guarantees technical expertise for clinical systems by: leading and coordinating highly technical testing on all clinical systems and associated equipment and technology; serving as an expert across the service area and region for identifying, monitoring, and resolving highly complex and large-scale issues related to clinical systems and healthcare technologies that present a risk to the enterprise; reviewing and ensuring accuracy of documentation for all design specifications, testing, and validating of new and innovative technology to be incorporated into the enterprise and integration with other company business functions in alignment with standards and requirements; providing comprehensive technical expertise and consult for operational impacts of a wide range of complex issues for existing systems and technology, establishing timeframes, and prioritizing projects in alignment with organizational objectives; and creating new cyber security processes and protocols that impact the industry in healthcare and ensure implementation within and the enterprise and collaboration across the industry in accordance with industry and company standards for healthcare technology.
• Develops strategies for clinical systems by: leading cutting edge and large-scale healthcare technology assessments, needs analysis, and site planning to identify and recommend appropriate healthcare technologies for implementation; leading the assessment, design, and implementation of highly complex and cutting-edge systems that enhance networking, integration, and interoperability of healthcare technologies for the market with consideration of enterprise impacts. driving the application of innovative strategies while conducting highly complex cost-benefit analyses; and collaborating and educating senior leaders to gain buy-in and alignment with care strategies to support healthcare technology purchasing strategies, forecasts, and site contracts that impact short and long-term objectives for the market with consideration of enterprise impacts.
• Executes innovative planning related to healthcare technologies by: leading the delivery of processes that enables the research, assessment, and development of new health care related technologies, strategies, and concepts while disseminating this information as appropriate across the enterprise and aligning with processes within the broader healthcare technology program; and strategically planning and implementing the research process for the enterprise, to stay abreast of cutting-edge technology, future roadmaps, and industry trends around products and services, and coordinating technology pilots (e.g., attending conferences or tradeshows, vendor product events).
• Develops, analyzes, and manages technology plans by: providing expert guidance for complex technologies which include ensuring strategy and scope identification, managing schedules, evaluating inter-dependencies, and resource forecasting for a clinical portfolio for the market with consideration of enterprise impacts; and leading overall portfolio performance (e.g., on time, on budget, within scope, and with quality) against plan, ensuring measurement of business benefits and outcomes, and making adjustments as needed.

Technical Summary:

The System Administrator III/IV, Health Systems (Epic Tapestry, Referrals) supports the Clinical Care and Patient Engagement Technologies organization by serving as a senior-level subject matter expert responsible for the analysis, design, configuration, implementation, optimization, and ongoing support of Epic applications. This role evaluates complex clinical and business requirements and translates them into scalable, efficient technology solutions that align with organizational goals, Epic best practices, regulatory requirements, and industry standards. Leveraging advanced analytical, technical, and workflow design expertise, the Systems Administrator III/IV, Health Systems (Epic Tapestry, Referrals) leads and supports large-scale projects, system implementations, upgrades, and optimization initiatives. The position identifies opportunities to improve system functionality, operational efficiency, and the end-user experience while supporting all phases of the application lifecycle, including requirements gathering, design, build, testing, implementation, training, optimization, and production support. Working collaboratively with clinical leaders, business stakeholders, vendors, and cross-functional IT teams, this role serves as a trusted advisor, providing strategic guidance and technical expertise to ensure the stability, scalability, performance, and long-term success of enterprise Epic solutions.

In addition to the responsibilities listed below, this position is responsible for system build, testing, validation, and ongoing support of assigned applications. This position will possess clinical or IT systems knowledge and experience to develop and support safe and high quality care using the electronic health record. This position will perform in depth and precise investigation and documentation of future- state operational specifications and application functionality. Performing analysis of application capabilities, workflows, data collection, report details, and other clinical and/or technical issues associated with Epic software. This position is responsible for developing and documenting the internal procedures that will be used in conjunction with Epic applications. Some of the unique challenges this position will face include analyzing clinical and business operations and investigating user preferences; prioritizing & implementing requested system changes & updates; serving as a liaison between end users, third parties, and Epic implementation staff. This position develops and documents internal procedures, collects information and prepares specifications of system enhancements, analyzes functionality in new releases and tests each new release. This position will also provide supervisory support of the system administration team

• Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating and assigning resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks, as appropriate; and recognizing and capitalizing on improvement opportunities.
• Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others and managers; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; and adapting to and learning from change, difficulties, and feedback.
• Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions.
• Assists technical and project team members to resolve system problems and application-specific issues.
• Supports the stability, availability, and performance of enterprise systems (e.g., systems, applications, network, databases, storage, security) by performing complex systems analysis to identify problems, trends, and opportunities for improvement.
• Provides first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues.
• Escalates unresolved or critical issues, risks or problems to system engineers.
• Supports communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback.
• Plans and performs complex system configuration.
• Participates in installs, upgrades, or decommissions of designated systems, products, and infrastructure.
• Creates documentation of new and existing system configuration and procedural information, and ensures system configurations documentation is complete and accurate.
• Plans the implementation of hardware and software changes into environments and one or more additional IT production environments by performing impact analyses of system changes.
• Supports vendor support activities, as appropriate.
• Participates in and influences change management processes.
• Defines the maintenance, modification, and documentation of complex and advanced applications.
• Supports the development of guidelines to prevent and/or resolve recurring problems.
• Recommends and executes performance tuning and optimization activities.

In addition to the responsibilities listed below, the position is responsible for serving as a compliance subject matter expert related to coding functions within all settings of care, maintaining compliance with national coding policies and procedures, assisting with coding questions and related topics, and auditing all lines of business for coding. Additionally, this position is responsible for assisting with the development of audit result reports to regional staff and senior management and supporting compliance and the Principles of Responsibility (KPs code of conduct).

• Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; and adapting to and learning from change, difficulties, and feedback.
• Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks as appropriate; and recognizing and capitalizing on improvement opportunities.
• Conducts company compliance activities by collaborating with internal and external stakeholders; applying established regulations and standards to compliance efforts; providing insight and recommendations for the design, development, and execution of strategic compliance initiatives; and documenting compliance activities.
• Develops compliance reports by evaluating and summarizing compliance data, audit information, and potential risks and remedies; reporting to management on key compliance drivers, liabilities, and performance indicators (for example, adherence to standards, incorporation of new regulations); and developing draft presentations to convey key findings.
• Conducts compliance investigations by collecting and analyzing quantitative and qualitative data; conducting interviews as appropriate; researching key business issues; identifying potential action steps; and providing input for the creation of corrective action plans for substantiated allegations.
• Assists with and supports the management of projects or compliance components of larger cross-functional projects by coordinating stakeholder contacts; recommending team resources based on project needs and team member strengths; assisting in the development, analysis, and management of project plans; and coordinating project schedules and resource forecasts.
• Assists with ensuring regulatory compliance by monitoring regulatory changes; conducting analysis on regulatory impacts; and supporting the implementation of designated changes.
• Coordinates the implementation of compliance efforts by identifying compliance requirements; assessing the current state of compliance to identify gaps and corrective actions; creating or revising moderately complex compliance standards, policies and procedures, and training; and monitoring ongoing compliance adherence.

• Provides operational oversight for designated functional areas within the office, ensuring efficient workflows and alignment with departmental goals and priorities.
• Provide oversight over the design and implementation of programs and events that promote awareness, education and engagement around inclusive excellence.
• Partners with internal and external partners on strategic initiatives, coordinate activities, and foster collaborative relationships that support organizational objectives.
• Collaborate with Senior Associate Dean for Admissions; Senior Associate Dean for Inclusive Excellence to align on outreach, recruitment and pathway strategies with KPSOMs mission and strategic goals.
• Establish metrics to measure impact, inform decision making and evaluate the success of programs.
• Use data-driven insights to guide continuous program improvement and innovation.
• Oversee the development and delivery of inclusive resources that inspire and prepare students across educational pathways to pursue careers in medicine.
• Oversee workshops, mentorship opportunities, and other initiatives that expand access and align with institutional priorities.
• Oversee the design and implementation of comprehensive health professions pathway programs that provide academic support, mentorship, and career guidance for aspiring medical students.
• In consultation with the Senior Associate Dean for Admissions; Senior Associate Dean for Inclusive Excellence, establish a system of monitoring, assessing, and evaluating pathways programs and goals.
• Identify funding opportunities and write grant proposals to sustain and expand programming.
• Collaborate with the Office of Student Affairs to provide pathways engagement opportunities for KPSOM medical students.
• Serve on relevant KPSOM committees and perform other administrative tasks as needed.
• Supervise and develop Office of Inclusive Excellence through hiring, onboarding, coaching, performance management, training, resource planning, accountability, and succession planning.
• Partner with KPSOM team members to ensure compliance with Western Association of Schools and Colleges (WASC), Senior College and University Commission (WSCUC) and Liaison Committee for Medical Education (LCME) accreditation standards related to inclusive excellence.

Incumbent serves as a researcher on projects based in the Department of Research and Evaluation (R&E). Works under the supervision of a R&E Research Scientist.

• Designs, develops, and directs well-defined research with supervision from a R&E Research Scientist.
• Prepares grant proposals and publications independently and collaboratively.
• Provides consultation and direction to programmer/analysts with regard to data management and analysis strategies.
• May perform subject assessments or chart reviews or provide direction to research support staff performing these tasks.
• Submits abstracts to and presents papers at national scientific meetings.
• Seeks consultation from research scientists for specific scientific and administrative issues.
• Participates in R&E department meetings and projects as appropriate.

This senior level employee is primarily responsible for determining program budgets, creating project management methodology based on expertise, managing overall pursuits and projects, leading departmental or cross-functional teams.

• Drives the execution of multiple work streams by identifying customer and operational needs; developing and updating new procedures and policies; gaining cross-functional support for objectives and priorities; translating business strategy into actionable business requirements; obtaining and distributing resources; setting standards and measuring progress; removing obstacles that impact performance; guiding performance and developing contingency plans accordingly; solving highly complex issues; and influencing the completion of project tasks by others.
• Practices self-leadership and promotes learning in others by soliciting and acting on performance feedback; building collaborative, cross-functional relationships; communicating information and providing advice to drive projects forward; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership; influencing, mentoring, and coaching team members; fostering open dialogue amongst team members; evaluating and responding to the strengths and weaknesses of self and unit members; and adapting to and learning from change, difficulties, and feedback.
• Oversees the delivery of IT infrastructure and operations capabilities for large-scale programs for assigned business initiatives from planning to completion.
• Analyzes, integrates, and manages complex project/program plans which include scope, status, schedules, and resource forecasts.
• Manages and monitors the program financials of large and complex projects/programs.
• Monitors overall program performance (e.g., on time, on budget, within scope, up to quality standards) against plan and makes adjustments as needed.
• Oversees project/program activities related to organizational change management (e.g., development and execution of user adoption, implementation, and training plans) as defined by the project.
• Promotes, refines, and oversees adherence to established processes and policies (e.g. SDLC including domain standards, Kaiser standards).
• Assists in the establishment and management of proper project management practices in regard to allocation of resources, schedules and task assignments.
• Drives the completion of the work of multiple program teams.
• Evaluates internal and/or external resources and provides feedback on team composition based on the alignment of team member skills and project/program demands.
• Creates and communicates a clear vision of project/program goals and objectives to the team.
• Delivers individual performance feedback to team members.
• Manages, monitors and mitigates risks across multiple, interdependent projects or programs by analyzing and identifying trigger events.
• Monitors the compliance of project/program plans by ensuring team members follow policies and procedures.
• Ensures the alignment, buy-in, engagement and support of diverse project stakeholders by building and maintaining relationships as well as communicating appropriately with internal customers, third party vendors, and business leadership.
• Ensures success of project by identifying and working closely with the right stakeholders based on their level of influence and decision making.
• Determines program goals, influences the prioritization of deliverables, coordinates all business processes (e.g. project change management, communication) and facilitates decisions necessary for program delivery by partnering with program sponsors and/or review boards.
• Communicates tough issues to stakeholders and keeps an independent opinion.
• Reviews vendor performance to provide direction for service improvements or revisions to strategy.
• Facilitates contract negotiations with service vendors, and reviews and resolves issues with vendor invoices.

• Develop and execute human resources, talent acquisition and management strategies that align with KPSOMs mission, strategic priorities, and workforce objectives.
• Partner with executive and departmental leaders to assess workforce needs, identify organizational risks and opportunities, and develop solutions that strengthen organizational effectiveness, talent management and workforce capability.
• Serve as a trusted advisor on workforce strategy, organizational design, talent acquisition and management, employee engagement, leadership effectiveness, and organizational change.
• Direct talent management programs, including talent acquisition, workforce planning, succession planning, performance management, leadership development, employee development, recognition, and retention.
• Lead organizational development and change management initiatives that enhance organizational capability, culture, employee engagement, and team effectiveness.
• Oversee the design, delivery, and evaluation of learning and development programs aligned with workforce planning objectives, organizational culture, and business strategy.
• Partner with HR Business Partners and organizational leaders to identify workforce, leadership, and capability gaps and implement targeted solutions to address current and future needs.
• Direct the design, implementation, administration, and continuous improvement of HR programs, processes, systems, and tools to ensure efficient and effective service delivery.
• Provide leadership for day-to-day HR operations, ensuring compliance, operational excellence, customer-focused service, and a positive employee experience.
• Oversee workforce analytics, metrics, dashboards, and reporting to evaluate organizational health, measure HR program effectiveness, and support data-driven decision making.
• Lead continuous improvement efforts to enhance HR operations, service quality, workforce outcomes, and organizational performance.
• Direct organizational design, restructuring, integration, and workforce transition initiatives to ensure alignment with strategic and operational objectives.
• Lead, develop, and mentor HR staff through effective recruitment, performance management, coaching, and professional development practices.
• Represent Human Resources on institutional committees, cross-functional initiatives, and serve as a delegate for HR leadership as assigned.

Provide SCAL/HI Market IT consulting support for healthcare transformation initiatives, with a strong focus on Epic First. Core responsibilities include:

• Partner with business, clinical and IT stakeholders to understand operational needs.

• Translate needs into business, functional and workflow requirements.
• Assess existing Epic/enterprise capabilities before recommending new solutions.
• Perform current/future-state workflow and impact analysis.
• Support business cases, solution assessments, and implementation planning.
• Coordinate market-level readiness, testing, change management and adoption.
• Help ensure technology investments deliver measurable operational value.

This individual level contributor is primarily responsible for serving as a liaison between users and IT, defining business processes, and participating as a technical contributor on project teams.

• Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating issues or risks as appropriate.
• Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback.
• Develops requirements for process or system solutions within assigned business domain(s) by interfacing stakeholders and appropriate IT teams (for example, Solutions Delivery, Infrastructure, Enterprise Architecture).
• Develops an understanding of and executes requirements gathering methodologies to identify business, functional, and non-functional requirements (for example, SMART) within designated business domain.
• Assists in the development and documentation of comprehensive business cases to assess the costs, benefits, ROI, and Total Cost of Ownership (TCO) of proposed solutions.
• Supports the evolution of applications, systems, and/or processes to a desired future state by building and leveraging an up to date understanding of how current processes impact business operations for assigned domain(s).
• Maps current state against future state processes.
• Identifies the impact of requirements on upstream and downstream solution components.
• Provides recommendations to team or department leadership on how to integrate requirements with current systems and business processes for assigned domain(s).
• Identifies value gaps and opportunities for process enhancements or efficiencies.
• Supports solution design by researching how to help translate requirements into workable business solutions.
• Identifies and recommends additional data and/or services needed to address key business issues related to process or solutions design.
• Supports the evaluation of third-party vendors as directed.
• Recommends regional and/or national process improvements which align with sustainable best practices, and the strategic and tactical goals of the business.
• Supports continuous process improvement by participating in the development, implementation, and maintenance of standardized tools, templates, and processes across assigned business domain(s).

Serves as a consultant to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of successful business initiatives and projects. Provides insight and supports the development and implementation of business initiatives, systems, and/or processes to a desired future state. Contributes to business strategy and supports organizational alignment and prioritization of business initiatives. Manages complex projects or project components, participates in and may lead change management activities, and performs data analyses in support of business initiatives. Supports vendor management as required. Monitors compliance of work activities by ensuring business plans and team members adhere to relevant policies and procedures.

• Promotes learning in others by proactively providing and/or developing information, resources, advice, and expertise with coworkers and members; builds relationships with cross-functional/external stakeholders and customers. Listens to, seeks, and addresses performance feedback; proactively provides actionable feedback to others and to managers. Pursues self-development; creates and executes plans to capitalize on strengths and develop weaknesses; leads by influencing others through technical explanations and examples and provides options and recommendations. Adopts new responsibilities; adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; champions change and helps others adapt to new tasks and processes. Facilitates team collaboration to support a business outcome.
• Completes work assignments autonomously and supports business-specific projects by applying expertise in subject area and business knowledge to generate creative solutions; encourages team members to adapt to and follow all procedures and policies. Collaborates cross-functionally and/or externally to achieve effective business decisions; provides recommendations and solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Supports the development of work plans to meet business priorities and deadlines; identifies resources to accomplish priorities and deadlines. Identifies, speaks up, and capitalizes on improvement opportunities across teams; uses influence to guide others and engages stakeholders to achieve appropriate solutions.
• Serves as a consultant to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of successful business initiatives and projects across one or more functional tracks or workstreams by identifying and ensuring representation and inclusion of appropriate stakeholders; building rapport and partnerships with stakeholder teams, third party vendors, and senior management; working with stakeholders to develop goals and set the prioritization of deliverables; discussing involvement of business processes (e.g. project change management, communication) and facilitating decisions necessary for the delivery of business initiatives; communicating tough issues to stakeholders while maintaining an independent perspective; and making formal presentations and providing reports to various senior level audiences.
• Develops requirements for complex business, process, or system solutions within assigned business domain(s) by interfacing stakeholders and cross-functional teams as appropriate; leveraging multiple business requirements gathering methodologies to identify business, functional, and non-functional requirements; developing and documenting comprehensive business cases to assess the costs, benefits, and ROI of proposed solutions; and leading team members in the development process as appropriate.
• Provides insight and supports the development and implementation of business initiatives, systems, and/or processes to a desired future state by maintaining a comprehensive understanding of how current processes impact business operations across multiple domains; mapping current state against future state processes; identifying the operational impact of requirements on upstream and downstream solution components; providing options and recommendations to management and business stakeholders on how to integrate solutions and deliverables with current systems and business processes across regions or domains; and identifying and validating value gaps and opportunities for process enhancements or efficiencies.
• Contributes to business strategy and supports organizational alignment and prioritization of business initiatives by defining, developing, and evaluating performance metrics, standards, and methods to establish business success; collaborating with multiple stakeholders, often with competing/conflicting objectives, to ensure cohesive and reachable metrics; refining strategic plans and performance metrics as appropriate; and managing assigned initiatives or portfolio to ensure delivery of measurable results and alignment with strategic objectives.
• Serves as a advocate of continuous learning and professional development by keeping abreast of industry practices, standards, and benchmarks; attending and participating in roadshows, conferences, and speaking events; contributing to the ongoing enhancement and innovation of consulting practices, standards, and methods across KP; serving as an advocate to ensure continuous learning and improvement is championed as a people strategy; providing training and guidance to stakeholders as appropriate; and providing ongoing coaching to build a continuous improvement mindset and build capabilities that drive results.
• Manages complex projects or project components by coordinating stakeholder contacts; recommending or assigning team resources based on project needs and team member strengths; consulting in the development, analysis, and management of project plans; coordinating project schedules and resource forecasts; proactively monitoring and identifying project or business initiative risks, issues, and trigger events; developing mitigation plans and strategies; and resolving or escalating risks or issues as appropriate.
• Participates in and may lead change management activities associated with business initiatives by engaging stakeholders to obtain support and buy in for changes; partnering with management, project champions, and business owners to communicate and align improvement initiatives with business objectives; identifying appropriate change management method and approach; and ensuring stakeholders embrace a change management mindset, understand intent and purpose, and foster a culture of change.
• Performs data analyses to support business initiatives by identifying appropriate data analysis tools and approach to assess business performance; determining suitable data gathering and analysis methods (e.g., process observation, hard data, etc.); defining data requirements and obtaining customer agreements, including customer requirements as appropriate; conducting analyses and performing experimental tests to evaluate the effectiveness of business solutions; and identifying and alleviating risks through data-driven analysis.
• Supports vendor management as required by assisting with reviews of vendor performance levels; ensuring service level agreements are met; managing vendor invoices; and partnering with Procurement and/or Legal to develop service level and/or scope of work agreements as appropriate.
• Monitors compliance of work activities by ensuring business plans and team members adhere to KP, departmental, and/or business line policies and procedures.

• Collaborates with members of the Interdisciplinary Team to identify patients who may be appropriate for music therapy and in planning music activities.
• Performs patient assessments to evaluate appropriateness for a music therapy program and contributes to the plan of care.
• Utilizes a variety of musical styles and techniques to meet the individual needs of each patient.
• Facilitates instrumental and vocal activities individually or in appropriate group settings.
• Reports changes in the patients conditions and needs to the RN Case Manager or Hospice Supervisor.  
• On an ongoing basis, evaluates the effectiveness of music therapy services with the patient and/or caregiver of patient.
• Observes for safety hazards in the patients and organizations environments and takes the appropriate steps to reduce or eliminate them.  
• Participates in agency Memorial Services and other events as such, when appropriate.
• Supports the bereavement program through participation, as needed, in ceremonies such as Veteran recognition, Memorial Services, etc.
• Conducts home visits to provide music therapy to patients on hospice.
• Provides education to staff, volunteers and community partners on music therapy programs.
• Attends and participates in in-services, staff meetings and case conferences.
• Maintains continuing education through academic studies, seminars and workshops.
• Assists with the training of music therapy interns.
• Completes all documentation in an accurate and legible manner and / or EMR.
• Complies with hospice policies and procedures, laws and regulations and standards of practice.
• Adheres to the highest standards of professional and personal conduct in the performance of his/her duties.

Oversees the delivery of large-scale programs or components with multiple workstreams and strategic business goals across departments, functions, or regions with responsibility and accountability for achieving program outcomes from initiation to close-out in an extended or open-ended time frame. Oversees programs team, holding the team and team members accountable for results, and guides the decisions of others regarding internal and/or external resource requests. Proactively monitors, identifies, and mitigates risks, issues, and trigger events within and across multiple interdependent programs by leveraging expertise and implementing changes. Oversees compliance of program activities by ensuring program plans and team members adhere to relevant policies and procedures. Oversees the alignment, buy-in, engagement and support of diverse program stakeholders. Champions the standards for vendor performance, provides direction for service improvements, and directs partnerships and contract negotiations with vendors.

Preferred Experience: Licensed RN & Ambulatory Operations Experience.

• Builds organizational capacity and prepares high potentials for growth opportunities and advancement; builds collaborative networks inside and outside the organization for self and others. Provides framework for soliciting and acting on performance feedback; drives collaboration to set goals and provide open feedback and coaching to foster performance improvement. Models and drives continuous learning and oversees the recruitment, selection, and development of talent; stays current with industry trends, benchmarks, and best practices; ensures performance management guidelines and expectations to achieve business needs. Acts as a thought leader on industry trends, benchmarks, and best practices; shares best practices within and across teams to drive improvement. Motivates and empowers teams; maintains a highly skilled and engaged workforce by aligning cross-functional resource plans with business objectives. Provides guidance when difficult decisions need to be made; creates opportunities for expanded scope of decision making and impact across teams.
• Oversees the operation of multiple units and/or departments by identifying member and operational needs; ensures the management of work assignment allocation and completion; translates business strategy into actionable business requirements; ensures products and / or services meet member requirements and expectations while aligning with organizational strategies. Engages strategic, cross-functional business units to champion and drive support for business plans and priorities; assumes responsibility for decision making; sets standards, measures progress, and ensures resolution of escalated issues. Sets and communicates goals and objectives; analyzes resources, costs, and forecasts and incorporates them into business plans; obtains and distributes resources. Anticipates and removes obstacles that impact performance; addresses performance gaps and implements contingency plans accordingly; ensures teams accomplish business objectives; serves as a subject-matter expert and trusted source to executive leadership; provides influence and consultation in the development of the larger organizational or business strategy.
• Oversees the delivery of large-scale programs or components with multiple workstreams and strategic business goals across departments, functions, or regions with responsibility and accountability for achieving program outcomes from initiation to close-out in an extended or open ended time frame. Leverages expertise to review and modify program plans and determines program demands for the most complex program initiatives in order to identify and manage scope, and supply appropriate staffing to complete program plans within scope, budget and schedule. Empowers teams to manage the program financials of large, high profile, dynamic program initiatives and ensures they are managed within budget allocations. Reviews performance across a diverse portfolio of programs to ensure programs effectively deliver maximum long term value or benefit to the organization, and makes adjustments as needed in an uncertain environment where scope may be fluid. Defines strategy, processes, and procedures for the development and execution of organizational change management (e.g., user adoption, implementation, and training plans). Establishes and empowers proper program management practices in regard to allocation of resources, schedules and task assignments. This role may perform project management duties in addition to program management responsibilities.
• Oversees programs team and holds team and team members accountable for results. Guides the decisions of others in reference to internal and/or external resource requests based on the alignment of team member skills and program demands. Leverages expertise to empower others to develop and communicate a clear vision of overall program goals and objectives. Delivers performance feedback to teams.
• Proactively monitors, identifies, and mitigates program risks, issues, and trigger events across multiple interdependent programs by leveraging expertise and implementing significant changes to program processes based on the analyses and identification of trigger events.
• Oversees adherence of program activities to policies and procedures by ensuring program plans and team members follow KP, departmental, and/or business line policies and procedures.
• Oversees the alignment, buy-in, engagement and support of diverse programs stakeholders to guide long-term development and growth by building and maintaining relationships as well as communicating appropriately with internal customers, third party vendors, executive management, and business leaders; and clarifying accountability and authority across stakeholders. Builds close relationships with key stakeholders across multiple functions based on their level of influence and decision making and guides teams in identifying the right stakeholders for their programs. Oversees programs goals, influences the prioritization of deliverables, coordinates all business processes (e.g. project change management, communication) and facilitates decisions necessary for programs delivery by partnering with programs sponsors and/or review boards. Communicates tough issues to stakeholders while maintaining an independent opinion, providing recommendations, delivering formal presentations, and providing reports to executive audiences. Engages with executive stakeholders to identify long term value to the organization and define success.
• Champions the standards for vendor performance and provides direction for service improvements or revisions to strategy. Partners with Procurement and/or Legal to develop service level and/or scope of work agreements as appropriate. Directs partnerships and contract negotiations with vendors.

Technical Summary:

The Cloud Platform Engineering team provides support for public cloud services in Azure. This includes consulting, onboarding, application success management, platform operations, product ownership, FinOps and new service enablement. We enable and support secure and resilient usage of Public Cloud across KP application, analytics, and platform teams. This position is project facing and will interact with internal KP teams, platform engineering, operations and vendors to enable delivery of required product capabilities in the data analytics space, driving product for Databricks and providing success management across Azure platform service consumers from project inception through go-live. Additional duties include:

• Responsible for early engagement and architecture consulting support of Azure Platform capabilities
• Pro-actively engages with application teams, engineering, operations, and vendors to drive product capability delivery
• Advocate for application teams, supporting roadmap alignment for delivery of new cloud capabilities
• Supports applications as a trusted advisor from project intake to go-live
• Drives schedule alignment and owns delivery of platform environments per agreed upon application needs

This senior level individual contributor is primarily responsible for serving as the lead technical expert on project teams, contributing to technical direction for varying technical solutions, and ensuring IT systems are effectively utilized.

• Conducts or oversees business-specific projects by applying deep expertise in subject area; promoting adherence to all procedures and policies; developing work plans to meet business priorities and deadlines; determining and carrying out processes and methodologies; coordinating and delegating resources to accomplish organizational goals; partnering internally and externally to make effective business decisions; solving complex problems; escalating issues or risks, as appropriate; monitoring progress and results; recognizing and capitalizing on improvement opportunities; evaluating recommendations made; and influencing the completion of project tasks by others.
• Practices self-leadership and promotes learning in others by building relationships with cross-functional stakeholders; communicating information and providing advice to drive projects forward; influencing team members within assigned unit; listening and responding to, seeking, and addressing performance feedback; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership and mentoring junior team members; creating and executing plans to capitalize on strengths and improve opportunity areas; and adapting to and learning from change, difficulties, and feedback.
• Develops requirements, or leads a team of IT consultants in the development of requirements for complex or specialized process or system solutions which may span multiple business domains by partnering with stakeholders and appropriate IT teams (for example, Solutions Delivery, Infrastructure, Enterprise Architecture).
• Leverages multiple business requirements gathering methodologies to identify business, functional, and non-functional requirements (for example, SMART) across the enterprise.
• Leads and oversees the development and documentation of comprehensive business cases to assess the costs, benefits, ROI, and Total Cost of Ownership (TCO) of complex solution proposals.
• Provides insight, guidance, and recommendations throughout the evolution of applications, systems, and/or processes to a desired future state by maintaining and leveraging a comprehensive understanding of how current processes impact business operations across the enterprise.
• Maps current state against future state processes.
• Defines the impact of requirements on upstream and downstream solution components.
• Provides insight and influence to senior management and business leaders on how to integrate requirements with current systems and business processes across the enterprise.
• Reviews, evaluates, and prioritizes value gaps and opportunities for process enhancements or efficiencies.
• Influences solution design by providing insight and consultation at design sessions with IT teams to help translate requirements into workable business solutions.
• Recommends and advocates for additional data and/or services needed to address key business issues related to process or solutions design.
• Participates in evaluating third-party vendors as directed.
• Drives continuous process improvement by leading the development, implementation, and maintenance of standardized tools, templates, and processes across the enterprise.
• Recommends and advocates for regional and national process improvements which align with sustainable best practices, and the strategic and tactical goals of the business.

This position is Flexible and the individual may reside in any KP authorized state including California, Oregon, Colorado, Washington, Hawaii, Georgia, Maryland and Washington DC.** PLEASE NOTE: Salary ranges are geographically based and the posted range reflects the NW region. 

This senior director level position is primarily responsible for directing and influencing strategic data-informed decision making, overseeing data and information collection on targeted variables in an established systematic fashion, and directing data preparation for analytic efforts. This position oversees the execution of creative data analytic approaches leading to actionable outcomes across one or more functional areas, business and/or clinical lines, oversees the development, implementation, and automation of business and reporting strategies, and oversees data analysis interpretation.

• Models and drives continuous learning and maintains a highly skilled and engaged workforce by aligning cross-functional resource plans with business objectives; overseeing the recruitment, selection, and development of talent; motivating and empowering teams; building organizational capacity and grooming high potentials for growth opportunities and advancement; staying current with industry trends, benchmarks, and best practices; providing guidance and leadership when difficult decisions need to be made; and ensuring performance management guidelines and expectations drive business needs.
• Oversees the operation of multiple units and departments by identifying customer and operational needs; analyzing resources, costs, and forecasts and incorporating them into business plans; engaging strategic, cross-functional business units to champion and drive support for business plans and priorities; translating business strategy into actionable business requirements; obtaining and distributing resources; setting standards and measuring progress; anticipating and removing obstacles that impact performance; addressing performance gaps and implementing contingency plans accordingly; ensuring products and/or services meet customer requirements and expectations while aligning with organizational strategies; serving as a subject-matter expert and trusted source to executive leadership; and providing influence and consultation in the development of the larger organizational or business strategy.
• Oversees data and information collection on targeted variables in an established systematic fashion by establishing data collection, refresh, and update standards; approving data collection sources; reviewing and approving data sources; directing the development and/or delivery of tools for electronic data collection; ensuring users are trained and supported; and auditing documentation.
• Directs data preparation for analytic efforts by establishing data quality and accuracy standards; approving system improvements to enhance overall quality of data; championing the resolution of critical issues as appropriate; and reviewing complex or high-profile data sets.
• Oversees the execution of creative data analytic approaches leading to actionable outcomes across one or more functional areas, business and/or clinical lines by reviewing and approving strategic data design and analysis; and establishing data analysis strategy that aligns with and advances organizational needs.
• Oversees the development, implementation, and automation of business and reporting strategies by partnering with key stakeholders to ensure their design, planning, and implementation needs are being met while ensuring alignment with strategic business objectives; reviewing and approving results and roadmaps as appropriate; ensuring compliance with standards and guidelines for data reports, visualizations, and/or interactive Business Intelligence (BI) reports; and sharing insights with stakeholders on key findings.
• Oversees data analysis interpretation by establishing analysis interpretation strategy; providing support to team on complex data interpretation; approving high-profile findings and their application to contextual settings; and reviewing insights, reports, and presentations to ensure a compelling story to stakeholders to enable and influence decision making; and sharing insights with internal and/or external audiences.
• Directs and influences strategic data-informed decision making by overseeing team(s) of professionals in the consultation of clients to identify and clarify key business needs across functional areas, business and/or clinical lines; translating business strategy; establishing data analytics strategy; approving complex data collection methods and analysis plans; reviewing the impact of business decisions on clients, customers, and/or members; building and leveraging partnerships with clients and staff to identify opportunities and methods to improve efficiencies with analysis; ensuring end-users are supported and trained; and establishing guidelines for proper documentation of processes and deliverables.

In addition to the responsibilities listed below, the position is responsible for serving as a compliance subject matter expert related to coding functions within assigned settings of care, maintaining compliance with national coding policies and procedures, assisting with coding questions and related topics, and assisting with auditing assigned lines of business for coding. Additionally, this position is responsible for assisting with the development of audit result reports and supporting compliance and the Principles of Responsibility (KPs code of conduct).

• Pursues self-development and effective relationships with others by proactively providing resources, information, advice, and expertise with coworkers and customers; influencing others through technical explanations and examples; providing occasional mentoring to team members; listening and responding to, seeking, and addressing performance feedback; creating plans to capitalize on strengths and develop weaknesses; anticipating and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback.
• Completes work assignments by applying up-to-date expertise in subject area to generate creative solutions; ensuring all procedures and policies are followed; leveraging an understanding of data, and resources to support projects or initiatives; collaborating cross-functionally to solve business problems; identifying and monitoring priorities, deadlines, and expectations; communicating progress and information; identifying, recommending, and implementing ways to address improvement opportunities; and escalating issues or risks as appropriate.
• Conducts company compliance activities under the guidance of more senior employees by providing support to internal and external stakeholders; applying established regulations and standards to compliance efforts; and documenting compliance activities.
• Assists with compliance reporting efforts by monitoring, and compiling compliance data and information to identify potential risks and remedies; researching, analyzing, and summarizing data; and reporting to senior team members on key compliance drivers, liabilities, and performance indicators (for example, adherence to standards, incorporation of new regulations).
• Assists with compliance investigation efforts by collecting and analyzing data; identifying misalignment with desired compliance actions; conducting interviews as appropriate; determining action steps for resolution; and providing input on corrective action plans.
• Provides support on projects by coordinating stakeholder contacts; assisting in the development, analysis, and coordination of project plans for compliance specific deliverables; and coordinating project schedules and resource forecasts.
• Assists with ensuring regulatory compliance by monitoring regulatory changes; acting on regulatory updates; and supporting the implementation of designated changes.
• Assists in the implementation of compliance efforts by identifying compliance requirements; supporting the assessment of current state compliance to identify gaps and corrective actions; supporting the creation or revision of basic compliance standards, policies and procedures, and training; and monitoring ongoing compliance adherence.

• Independently manages logistical planning for Student Affairs events, including venue and space requests, vendor management, purchasing support, registration, and day-of execution support.
• Develops and maintains event timelines, task lists, and run-of-show documents; monitors milestones; identifies risks or barriers; adjusts plans as needed.
• Manages post-event wrap-up expense reconciliation, documentation and follow-up.
• Solicits and summarizes post event feedback, identifies recurring operational themes and lessons learned and recommends improvement for future events.
• Designs event documents for tracking event planning and deliverables and works with marketing and communications on event announcement elements (i.e., save the date, invitation, and calendar invitations).
• Develops and distributes student-facing communications, including calendar postings, event reminders, OSA social media content, and digital or print communications; maintains media assets and utilizes established templates, processes, and communication channels to support student engagement initiatives.
• Serves as operational owner of the student professional development funding program and manages the end-to-end administrative workflow for student professional development funding requests (intake, tracking, documentation, status updates, and recordkeeping).
• Reviews requests for completeness and eligibility, coordinate required approvals , and maintain accurate logs of awards, reimbursements, and deadlines.
• Develop and maintain student-facing guidance, timelines and process communications.
• Manages assigned projects and initiatives sponsored by Student Affairs leadership including planning, coordination, implementation and follow-through.
• Supports the project management, strategy, and communication development for annual reporting, program evaluation, policy & process development, strategic planning, and team development.
• Drafts, proofreads, and formats correspondence, agendas, and routine communications.
• Supports the development of standard and nonstandard communication materials such as presentations, handouts, spreadsheets, newsletters, status updates, and summaries using Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Canva.
• Lead or support Student Affairs projects and operational initiatives as assigned.

This senior individual contributor is primarily responsible for serving as a liaison between HR Centers of Excellence and business stakeholders to influence the development and deployment of strategies, programs, policies, and procedures, conducting company human resources support activities, and driving and/or partnering on the development and implementation of organizational change efforts. This position collaborates with HR and business partners to deliver solutions on employee and/or labor relations issues, leads and/or partners on HR investigations based on standard KP or negotiated labor practices, conducts reporting of Company employee information and external benchmarks, and supports and provides consultation to ensure HR compliance.

• Practices self-leadership and promotes learning in others by building relationships with cross-functional stakeholders; communicating information and providing advice to drive projects forward; influencing team members within assigned unit; listening and responding to, seeking, and addressing performance feedback; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership and mentoring junior team members; creating and executing plans to capitalize on strengths and develop weaknesses; and adapting to and learning from change, difficulties, and feedback.
• Conducts or oversees business-specific projects by applying deep expertise in subject area; promoting adherence to all procedures and policies; developing work plans to meet business priorities and deadlines; determining and carrying out processes and methodologies; coordinating and delegating resources to accomplish organizational goals; partnering internally and externally to make effective business decisions; solving complex problems; escalating issues or risks as appropriate; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and evaluating recommendations made by others.
• Serves as first point of contact between HR Centers of Excellence and business stakeholders to influence the development and deployment of strategies, programs, policies, and procedures by partnering with business leaders on strategies and business objectives; assessing HR impact in consideration of changing business strategies; researching and analyzing organizational data and processes to identify trends, root causes, and potential solutions to HR issues; delivering data driven recommendations on HR efforts; coaching and serving as a strategic partner with executive/senior leaders; and aligning and providing solutions in consideration of both HR and business objectives.
• Conducts company human resources support activities by providing guidance and subject matter expertise to internal and external stakeholders on diverse HR specialties (e.g., equal opportunity/affirmative action, disability management, recruitment and hiring options, compensation, employee benefits, training); identifying and leveraging additional resources and expertise; performing human resources activities; ensuring human resources align with KP standards; and ensuring human resources activities are fully documented.
• Drives and/or partners on the development and implementation of organizational change efforts by identifying requirements; assessing information to identify solutions to obstacles and mitigating risks; consulting with internal and external stakeholders on change management strategy; providing input in the creation or revision of change management plans; developing communications; communicating regional differences at a national level; and monitoring ongoing impact of organizational changes or efforts on employees.
• Collaborates with HR and business partners to deliver solutions on employee and/or labor relations issues by providing consultation on employee relations matters (e.g., performance management, employee discipline issues); conducting research and providing advice and assistance on employment related regulations at the State and Federal level; influencing leadership regarding employee relations policies, procedures, and documentation; researching, identifying, and analyzing employee relations concerns; attending arbitration and negotiations; coordinating problem resolution; and escalating issues based on supporting data.
• Leads and/or partners on HR investigations based on standard KP or negotiated labor practices by coordinating the collection and analysis of quantitative and qualitative data; leading interviews; researching key business issues; identifying potential action steps; creating appropriate documentation; and evaluating and recommending corrective action plans for substantiated allegations.
• Conducts reporting of Company employee information and external benchmarks by compiling, completing, reviewing, and interpreting reports and analyses; identifying key insights to develop solutions for diverse HR issues; and partnering in the design and implementation of new metrics or reports.
• Supports and provides consultation to ensure HR compliance by staying abreast of current compliance regulations; providing support and expertise to business partners regarding regulatory changes; and driving the implementation of designated changes.

Overview:

The Data Reporting & Analytics Consultant IV (Programming) is a member of the Facilities & Support Services Analytics & Metrics Team, supporting data-driven decision-making across 40 medical centers and operational service lines including Engineering, Environmental Services (EVS), Food & Nutrition Services, and Telecommunications. This technical role is responsible for designing, developing, and maintaining scalable data, reporting, and analytics solutions that transform complex operational data into actionable insights. Working closely with business and operational leaders, the consultant develops data models, ETL processes, dashboards, automated reporting, and performance metrics that support strategic and operational objectives. The ideal candidate brings strong expertise in SQL, database development, data modeling, and data visualization, with Python and Databricks experience preferred. Success in this role requires strong analytical, communication, and problem-solving skills, with the ability to present insights to leadership, support end users, collaborate with third-party vendors, and maintain a high level of accuracy and attention to detail.

Job Summary:

In addition to the responsibilities listed below, this position is also responsible for overseeing all phases of data management, quality control, and reporting; programming in analytical programming languages (may include SAS, SQL, SPSS, R, Python, etc.); taking lead role in analyzing and implementing data management, quality control, and reporting needs on multi-programmer projects; and troubleshooting complicated software processes and products. This position is also responsible for designing complicated automated reporting and data loading solutions; testing data conversions and data integrity from a wide variety of sources across platforms; developing complicated macros for various research and reporting purposes; designing comprehensive quality checking and validation process; and developing and evaluate complicated data linkage process. This position may supervise the work of lower level team members serving on the same project.

• Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; and adapting to and learning from change, difficulties, and feedback.
• Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks as appropriate; and recognizing and capitalizing on improvement opportunities.
• Executes creative data analytic approaches leading to actionable outcomes by defining and calculating metrics to be analyzed; defining, calculating, and validating algorithms; and conducting analyses, including descriptive, correlational, inferential, and/or predictive statistics.
• Develops, implements, and automates business and reporting solutions by working with stakeholders in their design, planning, and implementation while ensuring consistency and coherency; evaluating and summarizing data and results; creating summary statistics; developing data reports, visualizations, and/or interactive Business Intelligence (BI) reports; reporting to stakeholders on key findings; identifying needs for the development and implementation of additional reporting solutions; and preparing documentation as appropriate.
• Interprets data analyses by applying findings to contextual settings; and developing insights, reports, and presentations telling a compelling story to stakeholders to enable and influence decision making; and providing context related to data interpretations and/or limitations as appropriate.
• Drives strategic data-informed decisions by consulting with clients to identify and clarify key business needs; developing outcomes and process measures; translating business requirements; determining data/information needs and data collection methods; developing analysis plans; measuring the impact of business decisions on clients, customers, and/or members; working with clients and staff to identify opportunities and methods to improve efficiencies with analysis; supporting and training end-users; and documenting processes and deliverables.
• Gathers data and information on targeted variables in an established systematic fashion by validating data sources; querying, merging, and extracting data across sources; completing routine data refresh and update; developing and/or delivering tools for electronic data collection; and providing user training, support, and documentation.
• Develops analytical and/or statistical models enabling informed business decisions by determining data and analytical requirements; creating models leading to actionable insights; and testing, refining, and validating models.
• Prepares data for analytic efforts by integrating and consolidating data; ensuring data quality and accuracy; profiling data inaccuracies and recommending process improvements or system changes to enhance overall quality of the data; and cleaning and creating final data set(s) for analysis.

Salary ranges are geographically based, and the posted range reflects the Northern California region. Lower salary ranges will apply to other markets outside of NCAL. Kaiser Permanente is committed to pay equity and transparency.

The posted pay range is based on possible base salaries for the role and does not reflect the full value of our total rewards package. Actual base pay determined at offer will be based on labor market data, a candidate-s years of relevant work experience, education, certifications, skills, and geographic location. Salary range in other locations will be lower.  

This technical/functional leader is responsible for leading the development of category/spend strategies for all key categories by leveraging expert knowledge of the markets, suppliers and stakeholder needs; building and fostering long-term relationships with key internal clients and suppliers; owning end-to-end delivery of business needs for categories under management; identifying and understanding key initiatives of internal clients and short, medium, and long-term goals; ensuring alignment of initiatives and strategies with client expectations; driving the adoption of change practices with customers, suppliers and stakeholders to drive strategic programs; and interacting with senior leadership to review and drive decisions. This position is also responsible for serving as an expert in the RFP process and/or supplier negotiations; leading the development and execution of RFPs to drive the strategic sourcing process; leveraging advanced analytics and insights to ensure data-driven decisions; analyzing category spend to understand price drivers and trends; applying cost and supply market analytics; and championing a digital mindset to adopt new technologies in the source to pay space.

• Promotes learning in others by communicating information and providing advice to drive projects forward; builds relationships with cross-functional stakeholders. Listens, responds to, seeks, and addresses performance feedback; provides actionable feedback to others, including upward feedback to leadership and mentors junior team members. Practices self-leadership; creates and executes plans to capitalize on strengths and improve opportunity areas; influences team members within assigned team or unit. Adapts to competing demands and new responsibilities; adapts to and learns from change, challenges, and feedback. Models team collaboration within and across teams.

• Conducts or oversees business-specific projects by applying deep expertise in subject area; promotes adherence to all procedures and policies. Partners internally and externally to make effective business decisions; determines and carries out processes and methodologies; solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Develops work plans to meet business priorities and deadlines; coordinates and delegates resources to accomplish organizational goals. Recognizes and capitalizes on improvement opportunities; evaluates recommendations made; influences the completion of project tasks by others.

• Leads the development of category/spend strategies for all key categories by leveraging expert knowledge of the markets, suppliers and stakeholder needs; driving clear, informed decisions based upon a multi-year strategy; owning end-to-end delivery of business needs for categories under management; keeping current on external and internal influences that may impact the larger organization (e.g., Healthcare Reform, macroeconomic issues, etc.); and interacting with senior leadership to review and drive decisions.

• Builds and fosters long-term relationships with key internal clients and suppliers by building strong, collaborative relationships with internal clients across the business to gain buy-in and deliver value; identifying and understanding key initiatives of internal clients and short, medium, and long-term goals; partnering with suppliers to identify and pursue opportunities to drive improved quality and delivery performance; assuring alignment of initiatives and strategies with client expectations to drive value, innovation, service/supply resiliency, quality of care and governance; and partnering with key cross-functional stakeholders (e.g., Portfolio Leads, Sourcing, Procurement Operations, Supply Chain, Finance, etc.) to advance Category Management capabilities.

• Serves as an expert in the RFP process and/or supplier negotiations and facilitates contracting to deliver strategic value by leveraging advanced negotiation strategies, tactics, and processes in line with situational demands; leading contract negotiations in partnership with Legal; and leading the development and execution of RFPs to drive the strategic sourcing process.

• Leverages advanced analytics and insights to ensure data-driven decisions by analyzing category spend to understand price drivers and trends; applying cost and supply market analytics to create category strategies; and championing a digital mindset to adopt new technologies in the source to pay space.

• Drives the adoption of change practices with customers, suppliers and stakeholders throughout the implementation and/or modification of new or existing strategic programs (e.g., Source to Pay transformation, Category Management training programs, etc.).

• Drives efforts to support KPs Sustainability and Environmental goals and serves as an advocate to further advance results in Environmentally Preferable Purchasing (EPP).

This technical/functional leader is responsible for leading the development of category/spend strategies for all key categories by leveraging expert knowledge of the markets, suppliers and stakeholder needs; building and fostering long-term relationships with key internal clients and suppliers; owning end-to-end delivery of business needs for categories under management; identifying and understanding key initiatives of internal clients and short, medium, and long-term goals; ensuring alignment of initiatives and strategies with client expectations; driving the adoption of change practices with customers, suppliers and stakeholders to drive strategic programs; and interacting with senior leadership to review and drive decisions. This position is also responsible for serving as an expert in the RFP process and/or supplier negotiations; leading the development and execution of RFPs to drive the strategic sourcing process; leveraging advanced analytics and insights to ensure data-driven decisions; analyzing category spend to understand price drivers and trends; applying cost and supply market analytics; and championing a digital mindset to adopt new technologies in the source to pay space.

• Promotes learning in others by communicating information and providing advice to drive projects forward; builds relationships with cross-functional stakeholders. Listens, responds to, seeks, and addresses performance feedback; provides actionable feedback to others, including upward feedback to leadership and mentors junior team members. Practices self-leadership; creates and executes plans to capitalize on strengths and improve opportunity areas; influences team members within assigned team or unit. Adapts to competing demands and new responsibilities; adapts to and learns from change, challenges, and feedback. Models team collaboration within and across teams.

• Conducts or oversees business-specific projects by applying deep expertise in subject area; promotes adherence to all procedures and policies. Partners internally and externally to make effective business decisions; determines and carries out processes and methodologies; solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Develops work plans to meet business priorities and deadlines; coordinates and delegates resources to accomplish organizational goals. Recognizes and capitalizes on improvement opportunities; evaluates recommendations made; influences the completion of project tasks by others.

• Leads the development of category/spend strategies for all key categories by leveraging expert knowledge of the markets, suppliers and stakeholder needs; driving clear, informed decisions based upon a multi-year strategy; owning end-to-end delivery of business needs for categories under management; keeping current on external and internal influences that may impact the larger organization (e.g., Healthcare Reform, macroeconomic issues, etc.); and interacting with senior leadership to review and drive decisions.

• Builds and fosters long-term relationships with key internal clients and suppliers by building strong, collaborative relationships with internal clients across the business to gain buy-in and deliver value; identifying and understanding key initiatives of internal clients and short, medium, and long-term goals; partnering with suppliers to identify and pursue opportunities to drive improved quality and delivery performance; assuring alignment of initiatives and strategies with client expectations to drive value, innovation, service/supply resiliency, quality of care and governance; and partnering with key cross-functional stakeholders (e.g., Portfolio Leads, Sourcing, Procurement Operations, Supply Chain, Finance, etc.) to advance Category Management capabilities.

• Serves as an expert in the RFP process and/or supplier negotiations and facilitates contracting to deliver strategic value by leveraging advanced negotiation strategies, tactics, and processes in line with situational demands; leading contract negotiations in partnership with Legal; and leading the development and execution of RFPs to drive the strategic sourcing process.

• Leverages advanced analytics and insights to ensure data-driven decisions by analyzing category spend to understand price drivers and trends; applying cost and supply market analytics to create category strategies; and championing a digital mindset to adopt new technologies in the source to pay space.

• Drives the adoption of change practices with customers, suppliers and stakeholders throughout the implementation and/or modification of new or existing strategic programs (e.g., Source to Pay transformation, Category Management training programs, etc.).

• Drives efforts to support KPs Sustainability and Environmental goals and serves as an advocate to further advance results in Environmentally Preferable Purchasing (EPP).

An All-Inclusive Opportunity!

To optimize your experience applying to a job at Kaiser Permanente, we have created a unique and easy all-inclusive process to apply opportunities in this specific specialty for this Service Area relevant to your work experience and interests.

This position has been created to source and attract external candidates for current positions that remain unfilled within the organization. If you are a current employee, please visit the careers website for a complete listing of available positions.

So, what is next?

• We have a team dedicated to reviewing submissions for an expedited hiring experience.

See what it-s all about, submit your interest today!

Supports account strategy including data collection and assisting with team communications with customer, consultants, brokers, and/or channel partners. Addresses basic customer questions and concerns. Develops knowledge of account activities, including plan execution, systems and administration, negotiations, presentations, rate, and product/benefits. Supports KP sales and retention goals by making progress on key performance indicators (KPIs) and maintaining the customer relationship management (CRM) platform.

• Works with others within work team to obtain and share basic information. Listens and addresses performance feedback; provides feedback to team members. Learns new relevant knowledge and skills; acknowledges strengths and weaknesses based on career goals and takes action to leverage / improve them. Adapts to change, challenges, and feedback with moderate guidance. Responds to the needs of others to support completion of routine work tasks.
• Follows detailed, daily instructions to complete routine tasks with moderate supervision. Collaborates with others within ones team to address routine and some non-routine task issues; communicates status and escalates more complex issues. Adheres to established priorities, deadlines, and expectations. Identifies and speaks up for improvement opportunities within ones team.
• Supports a positive customer experience and market turnaround expectations by: building and maintaining administrative relationships with customers, consultants, brokers, and/or channels by working with cross-team peers to provide and obtain basic information to support contract, benefit/service, and renewal activities; following broad guidance to address and resolve routine and some non-routine customer, consultant, broker, and/or channel partner questions and concerns; completing standard assigned tasks with a moderate degree of supervision to support Request for Renewal (RFR) responses and engagement strategies; partnering with engagement team/specialist to coordinate engagement programs (e.g., open enrollment) with a moderate degree of supervision; and providing accurate information including basic knowledge of products, benefits/services offerings, and pricing models when assisting customers, consultants, brokers, and/or channels.

Reporting to the Senior Director, GME, the Director, Graduate Medical Education (DGME) provides regional leadership and administrative oversight for Kaiser Permanente Southern California-s sponsoring institution, currently encompassing 39 complex large-scale physician residency and fellowship programs across six medical service areas (Orange County, Los Angeles, Riverside, San Bernardino County (Fontana), San Diego, and Woodland Hills). The Director will lead 50+ administrative team members, including direct supervision of hospital-level GME managers and indirect supervision of program managers and administrators, and will serve on the regional OneGME leadership team as a liaison for the residency and fellowship programs. The role also provides direct leadership of all GME programs with multiple workstreams across departments and functions with responsibility and accountability for achieving program outcomes from initiation to close-out of each GME cycle. The Director will proactively monitor, identify, and mitigate risks, issues, and trigger events within the programs and their potential impacts to the sponsoring institution by leveraging GME expertise and interpreting data to create action plans and promote operational efficiencies. In partnership with regional support teams, the Director oversees key operational functions across the GME enterprise, including budget management, staffing, space planning and maintenance, compliance with accrediting and regulatory agencies, and the development of new residency and fellowship programs. The Director also establishes and maintains critical business relationships with key stakeholders and hospital leadership to support GME operations across the region. Seeks out opportunities for continuous learning to assure cutting edge medical training, while navigating and understanding the nuances of successful GME programs and their compliance responsibilities.

Based in Pasadena, CA, this is a flexible in-person/work-from-home position requiring local travel to the medical centers, with optional travel to professional development conferences as recommended.

Directs the delivery of large-scale programs or components with multiple workstreams and strategic business goals across departments, functions, or regions with responsibility and accountability for achieving program outcomes from initiation to close-out in an extended or open-ended time frame. Directs programs team, holding the team accountable for results, and oversees the decisions of others regarding internal and/or external resource requests. Proactively monitors, identifies, and mitigates risks, issues, and trigger events within and across multiple interdependent programs by leveraging expertise and recommending changes. Directs compliance of program activities by ensuring program plans and team members adhere to relevant policies and procedures. Directs the alignment, buy-in, engagement and support of diverse program stakeholders. Oversees vendor performance, provides direction for service improvements, and directs partnerships and contract negotiations with vendors.

• Minimum 5 years of graduate medical education experience, with broad knowledge of program management and institutional oversight within the GME annual administrative cycle
• Understanding of ACGME institutional and program accreditation requirements and other accrediting bodies that inform and define the quality of the residency programs and fellowships
• Demonstrated knowledge of relevant federal, state, and local laws and regulations including labor/union relations, state and federal licensing, and regulatory oversight
• High degree of initiative and independent judgement to ensure integrated approach to providing GME within KP SCAL, and fulfilling the clinical, research and medical education objectives for the institution
• Demonstrated knowledge of, or ability to quickly develop expertise in, physician operations across multiple specialties, including specialty-specific operational needs and the complexities of KFH/SCPMG finance and patient access
• Adaptability and flexibility - anticipates and effectively leads through change
• Professional development and coaching skills that build trust to influence teams by example toward continuous improvement
• Analytical skills that contribute to developing and implementing strategic plans and short-, mid-, and long-term goals as a trusted partner within GME leadership
• Demonstrated ability to effectively manage multiple priorities in a complex, geographically dispersed medical education environment
• Interpersonal skills to maintain professional relationships with peers, learners, team members, and senior management
• Proven skills to quickly evaluate complex GME issues and to identify multiple options for resolution
• Demonstrated problem-solving skills that creatively addresses complex or new problems
• Effective verbal and written communication skills through all mediums and with all groups
• Demonstrated abilities to listen actively, persuade, advise, and counsel
• Ability to forecast funding needs and assist in devising a plan to secure funds for programs
• Ability to review multiple data sources simultaneously to determine needs or make recommendations
• Understanding of the following governing authorities: American Board of Medical Specialties, Association of American Medical Colleges, Medical Board of California, Osteopathic Board of California, Educational Commission on Foreign Medical Graduates, Electronic Residency Application Service, the National Resident Matching Program, and the Centers for Medicare & Medicaid Services and their interactions with GME
• Prepares individuals for growth opportunities and advancement; builds internal collaborative networks for self and others. Solicits and acts on performance feedback; drives collaboration to set goals and provide open feedback and coaching to foster performance improvement. Demonstrates continuous learning; oversees the recruitment, selection, and development of talent; ensures performance management guidelines and expectations to achieve business needs. Stays up to date with organizational best practices, processes, benchmarks, and industry trends; shares best practices within and across teams. Motivates and empowers teams; maintains a highly skilled and engaged workforce by aligning resource plans with business objectives. Provides guidance when difficult decisions need to be made; creates opportunities for expanded scope of decision making and impact.
• Oversees the operation of multiple units within a department by identifying member and operational needs; ensures the management of work assignment completion; translates business strategy into actionable business requirements; ensures products and / or services meet member requirements and expectations while aligning with organizational strategies. Gains cross-functional support for business plans and priorities; assumes responsibility for decision making; sets standards, measures progress, and fosters resolution of escalated issues. Communicates goals and objectives; analyzes resources, costs, and forecasts and incorporates them into business plans; prioritizes and distributes resources. Removes obstacles that impact performance; guides performance and develops contingency plans accordingly; ensures teams accomplish business objectives.
• Directs the delivery of large-scale programs or components with multiple workstreams and strategic business goals across departments, functions, or regions with responsibility and accountability for achieving program outcomes from initiation to close-out in an extended or open ended time frame. Reviews program plans and determines program demands for the most complex program initiatives in order to identify and manage scope, and supply appropriate staffing to complete program plans within scope, budget and schedule. Oversees the program financials of large, high profile, dynamic program initiatives and ensures they are managed within budget allocations. Reviews performance across a portfolio of programs to ensure programs effectively deliver maximum long term value or benefit to the organization, and makes adjustments as needed in an uncertain environment where scope may be fluid. Develops and disseminates processes and procedures for the development and execution of organizational change management (e.g., user adoption, implementation, and training plans). Establishes and oversees proper program management practices in regard to allocation of resources, schedules and task assignments. This role may perform project management duties in addition to program management responsibilities.
• Directs programs team and holds team accountable for results. Oversees the decisions of others in reference to internal and/or external resource requests based on the alignment of team member skills and program demands. Leverages expertise to create a clear vision of overall program goals and objectives. Delivers performance feedback to team.
• Proactively monitors, identifies, and mitigates program risks, issues, and trigger events across multiple interdependent programs by leveraging expertise and recommending changes to program processes based on the analyses and identification of trigger events.
• Directs adherence of program activities to policies and procedures by ensuring program plans and team members follow KP, departmental, and/or business line policies and procedures.
• Directs the alignment, buy-in, engagement and support of diverse programs stakeholders to set long-term program goals by building and maintaining relationships as well as communicating appropriately with internal customers, third party vendors, executive management, and business leaders; and clarifying accountability and authority across stakeholders. Builds close relationships with key stakeholders across multiple functions based on their level of influence and decision making and guides teams in identifying the right stakeholders for their programs. Directs programs goals, influences the prioritization of deliverables, coordinates all business processes (e.g. project change management, communication) and facilitates decisions necessary for programs delivery by partnering with programs sponsors and/or review boards. Communicates tough issues to stakeholders while maintaining an independent opinion, providing recommendations, delivering formal presentations, and providing reports to executive audiences. Engages with senior and executive stakeholders to identify long term value to the organization and define success.

• Oversees vendor performance and provides direction for service improvements or revisions to strategy. Partners with Procurement and/or Legal to develop service level and/or scope of work agreements as appropriate. Directs partnerships and contract negotiations with vendors.

   

• Supports financial operations by assisting with forecasting, budget planning, expenditure tracking, reconciliations, and preparation of financial reports and summaries. Maintains financial records, assigns and validates appropriate expense coding, conducts routine data audits, and supports compliance with school financial policies and procedures. Identifies discrepancies and escalates issues to leadership as appropriate.
• Maintains and analyzes operational data, reports, dashboards, and tracking tools to support departmental planning and decision-making. Ensures data accuracy and integrity through routine audits, quality checks, and documentation management. Prepares recurring and ad hoc reports for leadership and other stakeholders.
• Coordinates and facilitates departmental projects and initiatives by scoping projects, developing and maintaining project schedules, tracking milestones, preparing agendas and status reports, documenting action items, and monitoring progress against established timelines. Utilizes project management tools and supports adherence to project standards, processes, and documentation requirements. Escalates risks, issues, or barriers to completion when appropriate.
• Supports operational effectiveness by coordinating procurement to include support of contract preparation, procurement activities, vendor interactions, inventory and resource tracking, and other administrative processes.
• Assists with the development, maintenance, and implementation of standard operating procedures, workflow documentation, and process improvements across OSA sub-offices.
• Maintains departmental systems, records, and collaboration platforms, including SharePoint sites, project documentation repositories, operational files, contracts, and related records to ensure accessibility, accuracy, and compliance with organizational standards.
• Provides administrative and executive support to OSA leadership, including calendar management, meeting coordination, correspondence, presentation preparation, and support for special projects, events, and departmental initiatives.
• Arranges travel for leadership, staff, and student programs by preparing itineraries, ensuring compliance with travel policies, and completing related reconciliations. Coordinates logistics with attention to detail and timeliness.
• Builds and maintains effective working relationships with faculty, staff, students, vendors, and other stakeholders through responsive communication, customer service, and coordination of operational and project-related activities.
• Supports organizational change, staff onboarding, training efforts, and continuous improvement initiatives that enhance departmental effectiveness, service delivery, and operational readiness.
• Performs other duties as assigned in support of departmental operations, projects, and strategic priorities.

• Promotes learning in others by communicating information and providing advice to drive projects forward; builds collaborative, cross-functional relationships. Solicits and acts on performance feedback; provides actionable feedback to others, including upward feedback to leadership; influences, mentors, and coaches team members. Practices self-leadership; creates, evaluates, and responds to the strengths and weaknesses of self and unit or team members. Leads the adaptation to competing demands and new responsibilities; adapts to and learns from change, challenges, and feedback. Fosters open dialogue amongst team members.
• Drives the execution of multiple work streams by identifying member and operational needs; translates business strategy into actionable business requirements; develops and updates new procedures and policies. Gains cross-functional support for objectives and priorities; determines and carries out processes and methodologies; solves highly complex issues; escalates and resolves issues as appropriate; sets standards and measures progress. Develops work plans to meet business priorities and deadlines; coordinates, obtains and distributes resources. Removes obstacles that impact performance; guides performance and develops contingency plans accordingly; influences the completion of project tasks by others.
• Leads and manages large, complex work streams with significant program impact by engaging with physicians, clinical leaders, and executive-level stakeholders to develop and evaluate key care delivery initiatives; and creating increased program value using best-practice program management tools, methodologies, and analytical tools.
• Collaborates cross-functionally to develop and evaluate business analyses by working with analytics partners to identify the contributing factors of business value for programs and for KP; and partnering with financial planning and performance to model benefits/value realization for each strategic initiative.
• Develops strategic partnerships with subject matter experts and national, regional, and service area leaders by interacting with and creating strong relationships with all levels up to and including senior executives.
• Actively drives change within the organization by anticipating business issues and barriers to change; devising plans to address these barriers; considering enterprise interdependencies across multiple programs or program work streams; participating in enterprise prioritization of initiatives; and escalating issues to higher levels, such as executive sponsors, when appropriate.
• Enables redesign of KPs clinical and care delivery approaches by influencing national, regional, and local leaders to drive change; providing input into and leading the execution of enterprise engagement strategies and communications/change management plans; and supporting the development of virtual teams for project execution and spread of best practices across the enterprise.

In addition to the responsibilities listed below, the position is responsible for serving as a compliance subject matter expert related to coding functions within assigned settings of care, maintaining compliance with national coding policies and procedures, assisting with coding questions and related topics, and assisting with auditing assigned lines of business for coding. Additionally, this position is responsible for assisting with the development of audit result reports and supporting compliance and the Principles of Responsibility (KPs code of conduct).

• Pursues self-development and effective relationships with others by proactively providing resources, information, advice, and expertise with coworkers and customers; influencing others through technical explanations and examples; providing occasional mentoring to team members; listening and responding to, seeking, and addressing performance feedback; creating plans to capitalize on strengths and develop weaknesses; anticipating and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback.
• Completes work assignments by applying up-to-date expertise in subject area to generate creative solutions; ensuring all procedures and policies are followed; leveraging an understanding of data, and resources to support projects or initiatives; collaborating cross-functionally to solve business problems; identifying and monitoring priorities, deadlines, and expectations; communicating progress and information; identifying, recommending, and implementing ways to address improvement opportunities; and escalating issues or risks as appropriate.
• Conducts company compliance activities under the guidance of more senior employees by providing support to internal and external stakeholders; applying established regulations and standards to compliance efforts; and documenting compliance activities.
• Assists with compliance reporting efforts by monitoring, and compiling compliance data and information to identify potential risks and remedies; researching, analyzing, and summarizing data; and reporting to senior team members on key compliance drivers, liabilities, and performance indicators (for example, adherence to standards, incorporation of new regulations).
• Assists with compliance investigation efforts by collecting and analyzing data; identifying misalignment with desired compliance actions; conducting interviews as appropriate; determining action steps for resolution; and providing input on corrective action plans.
• Provides support on projects by coordinating stakeholder contacts; assisting in the development, analysis, and coordination of project plans for compliance specific deliverables; and coordinating project schedules and resource forecasts.
• Assists with ensuring regulatory compliance by monitoring regulatory changes; acting on regulatory updates; and supporting the implementation of designated changes.
• Assists in the implementation of compliance efforts by identifying compliance requirements; supporting the assessment of current state compliance to identify gaps and corrective actions; supporting the creation or revision of basic compliance standards, policies and procedures, and training; and monitoring ongoing compliance adherence.

Overview Statement:

This senior-level role exists to create, curate, and deliver compelling written content that supports organizational goals and enhances brand messaging across various platforms. The position develops and executes creative strategies from concept to completion, ensuring alignment with business initiatives and audience needs. Responsibilities include producing original content, conducting research to understand target audiences, mentoring and leading junior writers, and collaborating with creative leadership and cross-functional teams. The role reports into a Senior Manager on the Creative team.  

This senior individual contributor position develops, curates, and produces a variety of written content, in English or other languages as appropriate, and develops and executes creative strategy from idea generation to completion in collaboration with creative leadership.

Additionally, this role ensures the creative strategy compliments and amplifies organizational initiatives by monitoring and recommending modifications to strategy to ensure effectiveness and discussing requirements and core messages with project lead.

• Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; and adapting to and learning from change, difficulties, and feedback.
• Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks as appropriate; and recognizing and capitalizing on improvement opportunities.
• Develops, curates, and produces a variety of original written content in English or other languages as appropriate for a variety of media channels/platforms by communicating with clients to determine expectations for content; reviewing and interpreting creative and/or advertising briefs; determining type of writing most effective for specific outlets and audiences; writing clear and persuasive content; editing and proofreading content; coordinating with design to complement the copy with visual elements;  ensuring optimization of all content for search engines as appropriate; and revising content based on feedback from business partners and other stakeholders.
• Develops ideas and concepts for short and long form content by brainstorming strategies for relaying relevant messaging to target audience; developing new and unique concepts for transforming ideas into writing; creating and presenting compelling ideas to business partners and other stakeholders; collaborating with creative leadership; exploring different ideas and concepts for both the visual and verbal elements in tandem with the creative team; and presenting initial ideas to creative leadership.
• Conducts research relevant to assigned projects in order to ensure understanding of audience, markets, and project objectives by developing an understanding of the target topic; how the topic will influence the audience; determining what makes the topic appealing to the target audience; and keeping abreast of competitors and market trends to avoid similar executions.
• Develops and executes creative strategy from idea generation to completion by ensuring the creative strategy complements and amplifies organizational initiatives; monitoring and modifying strategy to ensure effectiveness; collaborating with cross-functional teams; ensuring content is compliant with legal and regulatory standards; developing, maintaining, and protecting the KP brand voice; interpreting style guides and consulting stakeholders on brand execution; and articulating creative strategy while discussing requirements and core messages with project lead.

This individual contributor is primarily responsible for researching and determining the likelihood of financial risk to the organization, aligning actuarial documentation with financial reports and tax returns, developing and designing product line evaluations and actuarial models, and assessing, analyzing, and interpreting financial risk and opportunity.

• Practices self-leadership and promotes learning in others by building relationships with cross-functional stakeholders; communicating information and providing advice to drive projects forward; influencing team members within assigned unit; listening and responding to, seeking, and addressing performance feedback; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership and mentoring junior team members; creating and executing plans to capitalize on strengths and develop weaknesses; and adapting to and learning from change, difficulties, and feedback.
• Conducts or oversees business-specific projects by applying deep expertise in subject area; promoting adherence to all procedures and policies; developing work plans to meet business priorities and deadlines; determining and carrying out processes and methodologies; coordinating and delegating resources to accomplish organizational goals; partnering internally and externally to make effective business decisions; solving complex problems; escalating issues or risks as appropriate; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and evaluating recommendations made by others.
• Completes actuarial documentation by reviewing and coordinating the actuarial portion of financial reports and tax returns, and responses to insurance regulations; and presenting results internally to mid-level leadership.
• Develops and designs product line evaluations by interpreting and communicating findings of analysis of product line financials, reserve, valuation , cash flow analysis; and interpreting product line performance, risk, and assumptions used in product development.
• Designs and develops actuarial research by designing complex methods to advance standards, assumptions, and the legal and regulatory environment.
• Assesses, analyzes and interprets financial risks and opportunities by using non-traditional actuarial methods and actuarial judgment when conducting actuarial analyses.
• Leads collaboration with business partners by translating complex actuarial constructs into actionable recommendations; and developing and formulating accurate actuarial and financial advice in compliance with the Actuarial Standards of Practice.
• Creates framework and assumptions for new, existing, and non-traditional actuarial models to meet business needs.

Serves as consultant to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive successful initiatives and projects within clinical settings across one or more technical areas or workstreams. Provides insight and supports the development and implementation of clinical initiatives, systems, and/or processes to a desired future state. Contributes to clinical or care delivery strategy and supports organizational alignment and prioritization of clinical initiatives by developing and determining goals and priorities with management team sponsors; defining, developing, and evaluating performance metrics. Manages complex projects or project components, participates in and may lead change management activities, and performs data analyses in support of care delivery or clinical initiatives. Supports vendor management as required. Monitors compliance of work activities by ensuring project plans and team members adhere to relevant policies and procedures.

• Recommends developmental opportunities for others; builds collaborative, cross-functional relationships. Solicits and acts on performance feedback; provides team members with feedback; and mentors and coaches to drive performance improvement. Pursues professional growth; provides training and development to talent for growth opportunities; supports execution of performance management guidelines and expectations. Implements, adapts, and stays up to date with organizational change, challenges, feedback, best practices, and processes. Fosters open dialogue, supports, mentors, engages, and motivates team members on collaboration. Delegates tasks and decisions as appropriate; provides appropriate support, guidance and scope.
• Supervises and coordinates daily activities of designated work team or unit by monitoring the execution and completion of tactical action items and work assignments; ensures all policies and procedures are followed. Aligns team efforts and standards, and measures progress in achieving results; determines and carries out processes and methodologies; resolves escalated issues as appropriate. Develops work plans to meet business priorities and deadlines; coordinates, obtains and distributes resources. Removes obstacles that impact performance; identifies and recommends improvement opportunities; influences teams to execute in alignment with operational objectives.
• Serves as a consultant to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive successful initiatives and projects within care delivery or clinical settings across one or more technical areas or workstreams by making significant contributions and/or providing leadership to high visibility projects to identify and resolve issues of strategic importance to the organization; identifying and ensuring representation and inclusion of appropriate stakeholders and team members; building rapport and partnerships with stakeholder teams, third party vendors, and senior management to produce results that are outcome driven; working with stakeholders to develop goals and set the prioritization of deliverables; discussing involvement of key processes (e.g. quality management, project change management, communication) and facilitating decisions necessary for the delivery of initiatives; communicating tough issues to stakeholders while maintaining an independent perspective; developing written materials for senior management, executives and other key clients; and making formal presentations and providing reports to various senior level audiences.
• Develops requirements for complex clinical, process, or system solutions within assigned technical area(s) by interfacing stakeholders and cross-functional teams as appropriate; leveraging multiple requirements gathering methodologies to identify clinical, functional, and non-functional requirements; developing and documenting comprehensive case studies to assess the costs, benefits, and ROI of proposed solutions; collaborating in the development of results-driven action plans; and leading team members in the development process as appropriate.
• Provides insight and supports the development and implementation of clinical initiatives, systems, and/or processes to a desired future state by maintaining a comprehensive understanding of how current processes impact clinical operations across one or more technical areas; mapping current state against future state processes; identifying the operational impact of requirements on upstream and downstream solution components; providing options and recommendations to management and clinical stakeholders on how to integrate solutions and deliverables with current systems and processes across regions or technical areas; and identifying and validating value gaps and opportunities for process enhancements or efficiencies.
• Contributes to clinical or care delivery strategy and supports organizational alignment and prioritization of clinical initiatives by developing and determining goals and priorities with management team sponsors; defining, developing, and evaluating performance metrics, standards, and methods to establish success; collaborating with multiple stakeholders, often with competing/conflicting objectives, to ensure cohesive and reachable metrics; refining strategic plans and performance metrics as appropriate; and/or managing assigned initiatives or portfolio to ensure delivery of measurable results and alignment with strategic objectives.
• Serves as an advocate of continuous learning and professional development by keeping abreast of industry practices, standards, and benchmarks; attending and participating in roadshows, conferences, and speaking events; contributing to the ongoing enhancement and innovation of clinical consulting practices, standards, and methods across KP; serving as an advocate to ensure continuous learning and improvement is championed as a people strategy; providing training and guidance to stakeholders as appropriate; and providing ongoing coaching to build a continuous improvement mindset and build capabilities that drive results.
• Manages complex projects or project components by coordinating stakeholder contacts; recommending or assigning team resources based on project needs and team member strengths; consulting in the development, analysis, and management of project plans, including proposed project structure, approach and work plan; negotiating time commitments and resources; coordinating project schedules and resource forecasts; proactively monitoring and identifying project or clinical initiative risks, issues, and trigger events; developing mitigation plans and strategies; resolving or escalating risks or issues as appropriate; and providing leadership to project teams, as well as managing the work of outside consultants when needed.
• Participates in and may lead change management activities associated with care delivery or clinical initiatives by engaging stakeholders to obtain support and buy in for changes; partnering with management, project champions, and clinical owners to communicate and align improvement initiatives with strategic objectives; identifying appropriate change management method and approach; and ensuring stakeholders embrace a change management mindset, understand intent and purpose, and foster a culture of change.
• Performs data analyses to support care delivery or clinical initiatives by identifying appropriate data analysis tools and approach to assess performance; designing analytic plans and determining suitable data gathering and analysis methods (e.g., process observation, hard data, etc.); defining data requirements and obtaining customer agreements, including customer requirements as appropriate; conducting analyses and performing experimental tests to evaluate the effectiveness of clinical solutions; identifying and alleviating risks through data-driven analysis; and preparing and sharing data/analysis summaries and incorporating into action plans as appropriate.
• Supports vendor management as required by assisting with reviews of vendor performance levels; ensuring service level agreements are met; managing vendor invoices; and partnering with Procurement and/or Legal to develop service level and/or scope of work agreements as appropriate.
• Monitors compliance of work activities by ensuring project plans and team members adhere to KP, departmental, and/or clinical policies and procedures.

This role partners with senior marketing and enterprise leaders to shape the narratives that drive alignment, influence decisions, and accelerate transformation across a complex healthcare organization.

Sitting at the intersection of strategy, executive communications, and organizational storytelling, the position serves as a strategic thought partner to the Vice President of Enterprise Marketing Strategy & Market Integration and the Marketing Leadership Team. The role helps translate enterprise priorities, growth ambitions, market insights, organizational transformation, and business strategies into compelling narratives that create clarity, alignment, and momentum.

Working directly with executive leaders, the position develops executive presentations, leadership communications, offsite content, annual planning narratives, executive talk tracks, and enterprise storytelling that connects strategy to action. The role partners across marketing, strategy, creative services, communications, and regional teams to synthesize diverse perspectives into clear, audience-centered stories that inform, inspire, and drive decisions.

Key Responsibilities

• Developing executive narratives, presentations, and leadership communications for senior leaders.
• Supporting executive offsites, annual planning, business reviews, and leadership engagements.
• Preparing executive leaders with messaging, storylines, talking points, and presentation strategies for high-stakes conversations.
• Translating complex business priorities, transformation initiatives, and market insights into compelling executive narratives.
• Creating stories that connect enterprise priorities to business outcomes and organizational action.
• Partnering across highly matrixed teams to align stakeholders and build shared understanding.
• Bringing structure, clarity, and focus to ambiguous or evolving business challenges.
• Helping articulate the value of marketing as a driver of member value, growth, care experience, organizational performance, and enterprise transformation.

Role Impact

This role plays a critical part in shaping how enterprise priorities are communicated to leadership, employees, and key stakeholders. Success is measured by the ability to create clarity from complexity, strengthen alignment around strategic priorities, and help leaders communicate in ways that support decision-making, engagement, and organizational momentum.

The position supports executive leaders in communicating strategy, transformation, growth, and enterprise priorities. It serves as a bridge between business strategy and organizational understanding, ensuring that enterprise narratives are clear, credible, relevant, and actionable.

At its core, the role helps connect marketing's contributions to member value, growth, care experience, cost stewardship, and enterprise performance through strategic storytelling, executive advisory support, and narrative development.

Serves as a lead consultant to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of strategic business initiatives and projects/programs across multiple functional tracks or workstreams. Drives business strategy, organizational alignment, and prioritization of business initiatives. Leads the work of project/program team members. Provides expertise and drives the development and implementation of business initiatives, systems, and/or processes to a desired future state. Manages complex, cross-functional projects/programs, and serves as an expert in the proactive monitoring and identification of client, project, program, and/or business risks. Designs, leads, and serves as an expert for change management plans associated with business initiatives. Leads assessment of strategic performance metrics to support business initiatives. Participates in vendor management as required. Monitors compliance of work activities by ensuring business plans and team members adhere to relevant policies and procedures.

• Promotes learning in others by communicating information and providing advice to drive projects forward; builds relationships with cross-functional stakeholders. Listens, responds to, seeks, and addresses performance feedback; provides actionable feedback to others, including upward feedback to leadership and mentors junior team members. Practices self-leadership; creates and executes plans to capitalize on strengths and improve opportunity areas; influences team members within assigned team or unit. Adapts to competing demands and new responsibilities; adapts to and learns from change, challenges, and feedback. Models team collaboration within and across teams.
• Conducts or oversees business-specific projects by applying deep expertise in subject area; promotes adherence to all procedures and policies. Partners internally and externally to make effective business decisions; determines and carries out processes and methodologies; solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Develops work plans to meet business priorities and deadlines; coordinates and delegates resources to accomplish organizational goals. Recognizes and capitalizes on improvement opportunities; evaluates recommendations made; influences the completion of project tasks by others.
• Serves as a lead consultant to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of strategic business initiatives and projects/programs across multiple functional tracks or workstreams by identifying and ensuring representation and inclusion of appropriate stakeholders; building rapport and partnerships with key stakeholder teams, third party vendors, and executive management; working with stakeholders to develop goals and set the prioritization of deliverables; developing a menu of solutions for complex, competing, or ambiguous requests; discussing involvement of business processes (e.g. change management, communication) and facilitating decisions necessary for the delivery of business initiatives; communicating and resolving tough issues with stakeholders while maintaining an independent perspective; and making formal presentations and providing reports to executive level audiences.
• Drives business strategy, organizational alignment, and prioritization of business initiatives by working closely with senior executives to facilitate the development, refinement, and articulation of the business strategy; defining, developing, and evaluating performance metrics, standards, and methods to establish business success; leading the development of strategic roadmaps for solution development and deployment; collaborating with senior cross-functional stakeholders, often with competing/conflicting objectives to ensure cohesive and reachable metrics; refining strategic plans and performance metrics as appropriate; and managing complex initiatives or portfolio to ensure delivery of measurable results and alignment with strategic objectives.
• Leads the work of project/program team members by requesting and coordinating internal and/ or external resources based on the alignment of team member skills and project/program demands; delivering and promoting strategic vision and objectives to team members; and delivering performance feedback to team members supervisors and leadership as appropriate.
• Develops requirements, or leads a team of consultants in the development of requirements for large-scale, complex, or specialized business, process, or system solutions across business domain(s) by partnering with stakeholders and cross-functional teams as appropriate; leveraging multiple business requirements gathering methodologies to identify business, functional, and non-functional requirements; and leading and overseeing the development and documentation of comprehensive business cases to assess the costs, benefits, and ROI of proposed solutions.
• Provides expertise and drives the development and implementation of business initiatives, systems, and/or processes to a desired future state by maintaining a comprehensive understanding of how current processes impact business operations across multiple domains; mapping current state against future state processes; leveraging stakeholder partnerships to identify the operational needs and impact of requirements on upstream and downstream solution components; providing options and recommendations to executive management and business stakeholders on how to integrate solutions and deliverables with current systems and business processes across regions and domains; identifying and validating value gaps and opportunities for process enhancements or efficiencies; and leading the establishment of appropriate governance and workgroup infrastructures to accomplish strategic outcomes.
• Manages complex, cross-functional projects and/or programs by coordinating stakeholders; recommending or assigning team resources based on project needs and team member strengths; consulting in the development, analysis, and management of project/program plans; collaborating on the coordination of project/program scope, schedules, and resource forecasts; proactively monitoring and identifying project/program/business initiative risks, issues, and trigger events; developing mitigation plans and strategies; and resolving or escalating risks or issues as appropriate.
• Serves as an expert in the proactive monitoring and identification of client, project, program, and/or business risks, issues, and trigger events by leading the development of mitigation plans and strategies; and resolving or escalating risks or issues as appropriate.
• Designs, leads, and serves as an expert for change management plans associated with business initiatives by engaging stakeholders to obtain support and buy in for changes; partnering with executive management, project/program champions, and business owners to communicate and align improvement initiatives with business objectives; identifying appropriate change management method and approach; and ensuring stakeholders embrace a change management mindset, understand intent and purpose, and foster a culture of change.
• Leads the assessment of strategic performance metrics to support business initiatives by building partnerships with data analytic teams to ensure the translation of business requirements into analytic specifications; identifying appropriate data analysis tools and approach to assess business performance; determining suitable data gathering and analysis methods (e.g., process observation, hard data, etc.); defining data requirements and obtaining customer agreements, including customer requirements as appropriate; conducting advanced statistical analyses and/or testing to evaluate the effectiveness of business solutions; and identifying and alleviating risks through data-driven analysis.
• Serves as a lead advocate for continuous learning and professional development by keeping abreast of cutting edge industry practices, standards, and benchmarks; attending and presenting at roadshows, conferences, training seminars, and/or speaking events as appropriate; leading the ongoing enhancement and innovation of consulting practices, standards, and methods across KP; serving as an advocate to ensure continuous learning and improvement is championed as a people strategy; providing training and guidance to stakeholders as appropriate; and providing ongoing coaching to build a continuous improvement mindset and build capabilities that drive results.
• Participates in vendor management as required by reviewing vendor performance levels; ensuring service level agreements are met; managing vendor invoices; and partnering with Procurement and/or Legal to develop service level and/or scope of work agreements as appropriate.
• Monitors compliance of work activities by ensuring business plans and team members adhere to KP, departmental, and/or business line policies and procedures.

Please Note: Salary ranges are geographically based, and the posted range reflects the Northern CA region. Lower salary ranges will apply for other labor markets outside of NCAL.

The Compliance Consultant V-Medical Coding role serves as a consultant on the Risk Adjustment Coding Compliance team within Ethics and Compliance. This position plays a key role in supporting and managing complex targeted reviews and external Risk Adjustment- related audits by developing project workplans, forecasting staffing needs, developing project timelines, and communicating stakeholder expectations. The position will be responsible for monitoring quality assurance of the Risk Adjustment Compliance Coding team, along with summarizing data and analytics from completed targeted reviews and external Risk Adjustment- related audits.

In addition to the responsibilities listed below, the position is responsible for serving as a compliance subject matter expert related to functions within all settings of care, maintaining compliance with national coding policies and procedures, assisting with coding questions and related topics, and auditing and monitoring the quality of coding assignments across all lines of business. Additionally, this position is responsible for developing and presenting audit result reports to regional staff and senior management and supporting compliance and the Principles of Responsibility (KPs code of conduct).

• Practices self-leadership and promotes learning in others by building relationships with cross-functional stakeholders; communicating information and providing advice to drive projects forward; influencing team members within assigned unit; listening and responding to, seeking, and addressing performance feedback; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership and mentoring junior team members; creating and executing plans to capitalize on strengths and develop weaknesses; and adapting to and learning from change, difficulties, and feedback.
• Conducts or oversees business-specific projects by applying deep expertise in subject area; promoting adherence to all procedures and policies; developing work plans to meet business priorities and deadlines; determining and carrying out processes and methodologies; coordinating and delegating resources to accomplish organizational goals; partnering internally and externally to make effective business decisions; solving complex problems; escalating issues or risks as appropriate; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and evaluating recommendations made by others.
• Conducts company compliance activities by partnering with internal and external stakeholders; applying established regulations and standards to compliance efforts; designing, developing, and executing strategic compliance initiatives; analyzing regulations and regulatory changes, and their application to operations; and documenting compliance activities.
• Leads compliance reporting efforts by evaluating and summarizing compliance data, audit information, and potential risks and remedies; identifying and reporting key compliance drivers, liabilities, and performance indicators (for example, adherence to standards, incorporation of new regulations) to management; and developing presentations to convey key findings to management and other key stakeholders.
• Leads compliance investigations by coordinating the collection and analysis of quantitative and qualitative data; leading interviews as appropriate; researching key business issues; identifying potential action steps; and evaluating and recommending corrective action plans for substantiated allegations.
• Manages projects or compliance components of larger cross-functional projects by identifying and managing stakeholder contacts; assembling teams based on project needs and team member strengths; developing, analyzing, and managing project plans; negotiating and managing project schedules and resource forecasts; and managing project financials and deliverables.
• Drives regulatory compliance by monitoring and interpreting complex regulatory changes; leading analysis on regulatory impacts; and overseeing the implementation of designated changes.
• Drives the implementation of compliance efforts by identifying compliance requirements; leading the assessment of current state compliance to identify gaps and corrective actions; creating or revising complex compliance standards, policies and procedures, and training; and monitoring ongoing compliance adherence.

This individual contributor is primarily responsible for conducting company compliance activities in collaboration with internal and external stakeholders. Responsibilities include developing compliance reports, conducting compliance investigations, coordinating implementation of compliance efforts, and assisting with regulatory compliance through monitoring regulatory changes. This individual contributor also assists with and supports management of projects including assisting in development and coordination of plans and coordinating with stakeholders.

• Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; and adapting to and learning from change, difficulties, and feedback.
• Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks as appropriate; and recognizing and capitalizing on improvement opportunities.
• Conducts company compliance activities by collaborating with internal and external stakeholders; applying established regulations and standards to compliance efforts; providing insight and recommendations for the design, development, and execution of strategic compliance initiatives; and documenting compliance activities.
• Develops compliance reports by evaluating and summarizing compliance data, audit information, and potential risks and remedies; reporting to management on key compliance drivers, liabilities, and performance indicators (for example, adherence to standards, incorporation of new regulations); and developing draft presentations to convey key findings.
• Conducts compliance investigations by collecting and analyzing quantitative and qualitative data; conducting interviews as appropriate; researching key business issues; identifying potential action steps; and providing input for the creation of corrective action plans for substantiated allegations.
• Assists with and supports the management of projects or compliance components of larger cross-functional projects by coordinating stakeholder contacts; recommending team resources based on project needs and team member strengths; assisting in the development, analysis, and management of project plans; and coordinating project schedules and resource forecasts.
• Assists with ensuring regulatory compliance by monitoring regulatory changes; conducting analysis on regulatory impacts; and supporting the implementation of designated changes.
• Coordinates the implementation of compliance efforts by identifying compliance requirements; assessing the current state of compliance to identify gaps and corrective actions; creating or revising moderately complex compliance standards, policies and procedures, and training; and monitoring ongoing compliance adherence.

• Design, develop, and maintain cost accounting systems, including cost allocation methodologies, cost allocation models, activity-based costing (ABC) frameworks and controls, to ensure accurate cost assignment and financial reporting.
• Develop and implement activity-based cost reporting aligned with school initiatives and operational objectives.
• Create, analyze, and maintain cost standards; prepare periodic cost updates based on actual operational data.
• Identify, analyze, and quantify cost drivers across programs, services and business processes; perform detailed variance analysis (standard vs actual) and investigate root causes.
• Recommend and support corrective actions to improve cost accuracy, operational performance, and cost efficiency.
• Develop cost forecasts using historical operational data, market trends, forecasting methods, and operational inputs.
• Monitor expenditures and assist departments in developing and maintaining periodic cost standards, cost drivers and allocation assumptions based on operational data.
• Provide cost insights to support department planning.
• Support financial analysis by reviewing operational data, preparing reports, dashboards presentations, and responding to ad hoc requests. Support audits and compliance reviews related to cost accounting processes and methodologies. Participate in special projects related to cost studies, benchmarking, ad-hoc analysis and perform additional duties as assigned.
• Utilize enterprise financial system to extract financial data, perform model testing to ensure integrity of costing methodology.
• Collaborate with stakeholders to identify cost optimalization and savings opportunities, evaluate spending patterns, and improve costing practices. This includes market pricing research, vendor rates, and industry benchmarks.
• Ensure adherence to internal controls and financial policies related to cost accounting.

This individual contributor is primarily responsible for supporting the auditing planning process through the development of audit objectives and procedures, work papers, and documentation.

• Pursues self-development and effective relationships with others by proactively providing resources, information, advice, and expertise with coworkers and customers; influencing others through technical explanations and examples; providing occasional mentoring to team members; listening and responding to, seeking, and addressing performance feedback; creating plans to capitalize on strengths and develop weaknesses; anticipating and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback.
• Completes work assignments by applying up-to-date expertise in subject area to generate creative solutions; ensuring all procedures and policies are followed; leveraging an understanding of data, and resources to support projects or initiatives; collaborating cross-functionally to solve business problems; identifying and monitoring priorities, deadlines, and expectations; communicating progress and information; identifying, recommending, and implementing ways to address improvement opportunities; and escalating issues or risks as appropriate.
• Contributes to the audit planning process by assisting in the development of audit objectives and detailed test procedures that address key risks and controls; developing work papers or other documentation that address the objectives of the audit program or project and support the conclusions reached during testing; and adhering to professional standards for work paper documentation.
• Participates in department initiatives.

In addition to the responsibilities listed below, this position is responsible for developing and executing multi-channel direct marketing campaigns including production schedule, budget, and metrics to drive customer acquisition and member retention under the guidance of more senior employees. This position refines customer attributes and drives revenue-qualified leads using internal databases, partners with the Analytics team to leverage data modeling targeted at increasing response, application, and funding rates, including A/B testing, partners with Creative team on copy and creative development, and manages external vendors and agencies to ensure quality of output, project schedules are adhered to, and costs are managed.

• Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; and adapting to and learning from change, difficulties, and feedback.
• Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks as appropriate; and recognizing and capitalizing on improvement opportunities.
• Develops and implements strategic go-to-market plans by managing relationships with channel partners; assessing and validating channel partner needs and performance on an ongoing basis; investigating audience needs using data-driven learnings to evaluate and identify new multi-channel opportunities; and leading channel marketing programs to drive go-to-market strategies.
• Develops and executes integrated marketing communications programs and strategies by integrating business-to-business, business-to-consumer, and line of business; working with market research and data analytics teams to understand stakeholder attitudes and needs; translating insights into promotional strategies; working with enterprise teams to align activities; communicating consistent positioning and messages across all media; evaluating effectiveness of plans, programs, and campaigns; and making recommendations to optimize campaigns.
• Conducts market data collection and synthesis by interpreting data and insights to turn them into actionable, evidence-based marketing plans; partnering with research and strategy teams to gather marketplace and consumer dynamics to drive marketing strategies; defining market research needs; partnering with analytics teams to drive marketing strategies and track performance; and reporting and optimizing ROI on strategies and tactics.
• Provides direction to creative team by gathering data, research, and customer input and sign-off to develop an understanding of the work; collaborating with communication and marketing teams; developing and writing complete creative briefs that inform and inspire writers, designers, and other creative professionals; reviewing the completed brief with the customer and relevant stakeholders; and presenting the brief.
• Manages marketing projects by developing and updating project plans; identifying and managing cross-functional stakeholder contacts; assembling teams based on project needs and team member strengths; forecasting and adhering to project budget; participating in vendor selection; managing vendor relationships; and presenting project updates.
• Designs and implements marketing strategies by ensuring strategies support membership growth, retention, and product/service promotion initiatives to meet business goals; developing strategic plan deliverables; verifying brand consistency and brand standard compliance through all marketing channels; conducting and leveraging market research to identify new opportunities and/or validate assumptions; analyzing sales and marketing metrics; creating reports and presenting results; tracking progress to overall enterprise objectives; and driving improvement and optimization efforts toward established goals.

This individual contributor is primarily responsible for conducting and interpreting complex financial assessment and modeling, leading internal audit processes, conducting and reviewing strategic financial research, and developing reports on region/business unit performance.

• Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; and adapting to and learning from change, difficulties, and feedback.
• Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks as appropriate; and recognizing and capitalizing on improvement opportunities.
• Evaluates complex business environment by conducting financial assessments (e.g., Situational, Strengths/Weaknesses/Opportunities/Threats, Opportunity-Based Strategic Planning, system value chain analysis); and interpreting reports summarizing business, financial, or economic data.
• Leads internal audit process, reviews audit results, and may engage with auditors to resolve material weaknesses, implement changes to internal controls and proactively assess high risk areas.
• Creates budgets and/or forecasts in accordance with business strategic initiatives by analyzing and interpreting budgeting trends; reviewing results of budget and forecasting; coordinating with others to develop department/regional budgets; and making recommendations.
• Advises region/business unit leaders on strategic fiscal matters by reviewing regular and special reports for both financial and statistical matters in order to facilitate financial management throughout the organization; participating in regular meetings with leadership to review financial results for their areas; and acting as an internal consultant to Kaiser Management team on reading and interpreting financial results, analyzing variances, and improving performance.
• Conducts financial modeling by developing best-practice and complex models; analyzing and optimizing risk alternatives; and developing, reviewing, and recommending what-if scenarios and forecasts using in-house models or software.
• Assesses the business vision, objectives, and strategic initiatives by conducting and/or reviewing research provided by others to assess financial impact of strategies and initiatives.
• Completes costing activities by identifying and suggesting cost avoidance and cost recovery opportunities.
• Evaluates performance/operations/financial state by using and implementing templates (e.g., cash flow, RFA process, weekly unit case report) and computer applications; reviewing and conducting complex financial analyses (e.g., operating cash flow analyses, pro forma P&L, line item walk forwards, volume building blocks, NPV, IRR, Discounted Cash Flow, statistical analyses, economic analyses); and reviewing and completing complex variance analysis (e.g., volume, P&L line item, cost of goods, rate).
• Reports region/business unit financial information by evaluating and communicating financial trends, findings in data analysis reports, and forecasts of income and expense; reviewing and communicating assets, liabilities, revenues, and expenses; and using data/inputs from region/business unit systems to support analyses (e.g., membership and utilization reports, volume reporting, day sales inventory, analysis spreadsheets, investment schedules).
• Supports field operations by analyzing and interpreting their operational/financial performance; and determining areas of improvement.
• Conducts Financial Statement Analysis of business partners (e.g., suppliers, customers, co-packers, acquisition targets) by reviewing information reported from software systems (Internet, Bloomberg, and D&B), annual reports, and/or interviews; making recommendations regarding the financial status (viability) of business partners; and assessing risk implications.
• Improves financial performance by analyzing financial trends; and in partnership with the business leaders, uses results of analysis and understanding of operations to identify actions that address operational performance issues.
• Informs strategic financial planning by performing and evaluating complex financial, utilization, and benchmark analytics.
• Assists with strategic financial planning by preparing recommendations for financial plans, acquisition activity, financial requirements, and operating forecasts; and developing and interpreting financial concepts for financial planning and control.

This position develops learning solutions that support clinical, operational, and technology initiatives across Kaiser Permanente Southern California, including interactive eLearning, videos, animations, simulations, graphics, live-action, job aids, and instructor-led training. This role partners with physicians, nurses, clinical staff, operational leaders, and other stakeholders across Kaiser Permanente to assess learning and communication needs and support KP HealthConnect (Epic), clinical operations, technology adoption, organizational change, and enterprise initiatives. Strong background in instructional design is required including the latest design tools including the use of AI to help streamline and automate design processes.

• Promotes learning in others by proactively providing and/or developing information, resources, advice, and expertise with coworkers and members; builds relationships with cross-functional/external stakeholders and customers. Listens to, seeks, and addresses performance feedback; proactively provides actionable feedback to others and to managers. Pursues self-development; creates and executes plans to capitalize on strengths and develop weaknesses; leads by influencing others through technical explanations and examples and provides options and recommendations. Adopts new responsibilities; adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; champions change and helps others adapt to new tasks and processes. Facilitates team collaboration to support a business outcome.
• Completes work assignments autonomously and supports business-specific projects by applying expertise in subject area and business knowledge to generate creative solutions; encourages team members to adapt to and follow all procedures and policies. Collaborates cross-functionally and/or externally to achieve effective business decisions; provides recommendations and solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Supports the development of work plans to meet business priorities and deadlines; identifies resources to accomplish priorities and deadlines. Identifies, speaks up, and capitalizes on improvement opportunities across teams; uses influence to guide others and engages stakeholders to achieve appropriate solutions.
• Conducts auditing and continuous improvement initiatives by: ensuring that training content for multiple programs is accurate, consistent, and delivered within prescribed protocols; leading the implementation of training related quality improvement programs; implementing process improvement measures to ensure continued success of complex training programs; and ensuring multiple training programs align with organizational goals and initiatives and meet accreditation criteria.
• Ensures training complies with laws, policies, and professional standards by: proactively monitoring directives of government agencies and legislation relevant to training subject matter; reviewing internal policies and best practices relevant to multiple subject matter areas; and proactively monitoring changes to industry standards (e.g., accreditation criteria) by utilizing appropriate reference materials, internet sources, seminars, publications, and professional networks.
• Documents and informs others about training by: making continuous updates to policies, procedures, and information for multiple training programs in computer systems and hard copies; implementing complex strategies to track, document, and communicate training updates; providing updates to senior staff, managers, and directors on training updates and training needs; developing marketing strategies for learning programs and responding to inquiries about programs; and making significant contributions to and maintaining content repositories.
• Designs and implements training by: using data, metrics, and reporting to design and implement complex training programs that meet learner needs and accreditation criteria; implementing appropriate learning methods and technologies needed to deliver complex training programs; identifying and obtaining new or existing instructional resources to achieve desired outcomes in complex training programs; and coordinating and delivering training and/or train-the-trainer programs to clinical leads, supervisors, and managers.
• Demonstrates an understanding of business needs by: having a deep understanding of business goals and success metrics, and the knowledge, skills, and abilities needed to achieve those goals and metrics; defining the problem in detail in order to understand, determine, and develop performance and learning objectives; and presenting evidence to important stakeholders that establishes how and where training has business impact, directly or indirectly.
• Understands and identifies learner needs by: using existing and several new procedures, research, and data provided to independently and accurately understand learners and their challenges; conducting moderately complex research and analysis to understand pervasive problems in a particular area or roles; conducting and/or developing surveys and focus groups to gain a deep understanding of learner needs; and identifying and validating learner needs to create content that meets current and future needs.

This individual contributor is primarily responsible for driving strategic data-informed decisions, gathering data and information on targeted variables in an established systematic fashion, preparing data for analytic efforts, and interpreting data analyses. This position executes creative data analytic approaches leading to actionable outcomes, develops, implements, and automates business and reporting solutions, and develops analytical and/or statistical models enabling informed business decisions.

• Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; and adapting to and learning from change, difficulties, and feedback.
• Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks as appropriate; and recognizing and capitalizing on improvement opportunities.
• Executes creative data analytic approaches leading to actionable outcomes by defining and calculating metrics to be analyzed; defining, calculating, and validating algorithms; and conducting analyses, including descriptive, correlational, inferential, and/or predictive statistics.
• Develops, implements, and automates business and reporting solutions by working with stakeholders in their design, planning, and implementation while ensuring consistency and coherency; evaluating and summarizing data and results; creating summary statistics; developing data reports, visualizations, and/or interactive Business Intelligence (BI) reports; reporting to stakeholders on key findings; identifying needs for the development and implementation of additional reporting solutions; and preparing documentation as appropriate.
• Interprets data analyses by applying findings to contextual settings; and developing insights, reports, and presentations telling a compelling story to stakeholders to enable and influence decision making; and providing context related to data interpretations and/or limitations as appropriate.
• Drives strategic data-informed decisions by consulting with clients to identify and clarify key business needs; developing outcomes and process measures; translating business requirements; determining data/information needs and data collection methods; developing analysis plans; measuring the impact of business decisions on clients, customers, and/or members; working with clients and staff to identify opportunities and methods to improve efficiencies with analysis; supporting and training end-users; and documenting processes and deliverables.
• Gathers data and information on targeted variables in an established systematic fashion by validating data sources; querying, merging, and extracting data across sources; completing routine data refresh and update; developing and/or delivering tools for electronic data collection; and providing user training, support, and documentation.
• Develops analytical and/or statistical models enabling informed business decisions by determining data and analytical requirements; creating models leading to actionable insights; and testing, refining, and validating models.
• Prepares data for analytic efforts by integrating and consolidating data; ensuring data quality and accuracy; profiling data inaccuracies and recommending process improvements or system changes to enhance overall quality of the data; and cleaning and creating final data set(s) for analysis.

Please Note: Salary ranges are geographically based, and will vary based on your geographic location. 

The Technology Product Owner owns the technology roadmap for an assigned sales program within National Sales & Engagement Solutions, such as Medicare, KPIF, Medicaid, Federal Employees, Commercial, or the Community Resource Hub. The role turns a deep understanding of how the program sells into approved business requirements, then partners with technology delivery teams to make sure the finished capability measurably improves the agent selling experience and the consumer shopping experience.

This is a strategic partner role to Sales Operations. Because the Product Owner aligns to business goals, defines the requirements, and approves the solution, the Product Owner is accountable for the outcomes those sales system changes produce - not only for delivering them. Platforms in scope include Salesforce CRM, NICE CXone, SmartReach, Marketo, Sales CDP, and the integrations that connect them.

In addition to the responsibilities listed below, this technical functional leader is also responsible for managing strategic, enterprise-wide, cross-regional, and/or multi-disciplinary programs to drive exceptional business value for KP; managing evolving strategic priorities and providing strategic planning within and across programs to drive and ensure alignment and performance across the organization. This includes regularly monitoring the progress of initiatives across the program and proactively identifying risks and opportunities of strategic business value; raising visibility on critical issues to ensure effective resolution; and identifying, gathering and evaluating data and key performance drivers to understand strategy performance and any gaps. This position is also responsible for providing design plans and supporting the development and execution of change management strategies during key program or organizational changes and transitions; working in a variety of dynamic situations requiring exceptional consulting, internal influence, conflict management, and resource/team management; proactively conducting external research to identify and implement market leading practices; embracing a can-do strategic approach with sound business acumen; and advising and partnering with senior leaders while operating within a fast-paced environment.

• Promotes learning in others by communicating information and providing advice to drive projects forward; builds relationships with cross-functional stakeholders. Listens, responds to, seeks, and addresses performance feedback; provides actionable feedback to others, including upward feedback to leadership and mentors junior team members. Practices self-leadership; creates and executes plans to capitalize on strengths and improve opportunity areas; influences team members within assigned team or unit. Adapts to competing demands and new responsibilities; adapts to and learns from change, challenges, and feedback. Models team collaboration within and across teams.
• Conducts or oversees business-specific projects by applying deep expertise in subject area; promotes adherence to all procedures and policies. Partners internally and externally to make effective business decisions; determines and carries out processes and methodologies; solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Develops work plans to meet business priorities and deadlines; coordinates and delegates resources to accomplish organizational goals. Recognizes and capitalizes on improvement opportunities; evaluates recommendations made; influences the completion of project tasks by others.
• Manages large-scale programs or components with multiple workstreams and strategic business goals across departments, functions, or regions with responsibility and accountability for achieving program outcomes from initiation to close-out in an extended or open ended time frame. Develops, analyzes, and manages highly complex program plans which include scope identification and management, schedule, inter-dependencies, and resource forecast. Manages and monitors the program financials of large-scale programs. Monitors program performance to ensure programs effectively deliver maximum long term value or benefit to the organization, and makes adjustments as needed in an uncertain environment where scope may be fluid. Leads program activities related to organizational change management (e.g., development and execution of user adoption, implementation, and training plans) as defined by the program. Drives allocation of resources, establishes schedules, and task assignments to ensure established program management practices are in place. This role may perform project management duties in addition to program management responsibilities.
• Leads the work of large program teams by monitoring internal and external resources. Leads others in requesting and coordinating internal and/ or external resources based on the alignment of team member skills and program demands. Communicates a clear vision of program goals and objectives to the team. Delivers performance feedback to team members supervisors.
• Proactively monitors, identifies, and mitigates program risks, issues, and trigger events by developing mitigation plans and strategies; and resolving or escalating risks or issues as appropriate.
• Monitors adherence of program activities to policies and procedures by ensuring program plans and team members follow KP, departmental, and/or business line policies and procedures.
• Ensures the alignment, buy-in, engagement and support of diverse program stakeholders by building and maintaining relationships as well as communicating appropriately with internal customers, third party vendors, senior management, and business leaders; and clarifying accountability and authority across stakeholders. Identifies and works closely with key stakeholders based on their level of influence and decision making and ensures all appropriate stakeholders are represented and included. Provides insight to key stakeholders and program sponsors by developing program goals, setting the prioritization of deliverables, discussing involvement of business processes (e.g. program change management, communication) and facilitating decisions necessary for program delivery. Communicates tough issues to stakeholders while maintaining an independent opinion, providing recommendations, delivering formal presentations, and providing reports to various senior audiences. Engages with senior stakeholders to identify long term value to the organization and define success.
• Reviews vendor performance levels and ensures service level agreements are met. Partners with Procurement and/or Legal to develop service level and/or scope of work agreements as appropriate. Participates in contract negotiations with vendors and reviews program invoices submitted by vendors for accuracy.

Please Note: Salary ranges are geographically based, and will vary based on your geographic location. 

The Technology Product Owner owns the technology roadmap for an assigned sales program within National Sales & Engagement Solutions, such as Medicare, KPIF, Medicaid, Federal Employees, Commercial, or the Community Resource Hub. The role turns a deep understanding of how the program sells into approved business requirements, then partners with technology delivery teams to make sure the finished capability measurably improves the agent selling experience and the consumer shopping experience.

This is a strategic partner role to Sales Operations. Because the Product Owner aligns to business goals, defines the requirements, and approves the solution, the Product Owner is accountable for the outcomes those sales system changes produce - not only for delivering them. Platforms in scope include Salesforce CRM, NICE CXone, SmartReach, Marketo, Sales CDP, and the integrations that connect them.

In addition to the responsibilities listed below, this senior individual contributor is also responsible for managing strategic, enterprise-wide, cross-regional, and/or multi-disciplinary programs to drive exceptional business value for KP; managing evolving strategic priorities and providing strategic planning within and across programs to drive and ensure alignment and performance across the organization. This includes regularly monitoring the progress of initiatives across the program and proactively identifying risks and opportunities of strategic business value; raising visibility on critical issues to ensure effective resolution; and identifying, gathering and evaluating data and key performance drivers to understand strategy performance and any gaps. This position is also responsible for providing design plans and supporting the development and execution of change management strategies during key program or organizational changes and transitions; working in a variety of dynamic situations requiring exceptional consulting, internal influence, conflict management, and resource/team management; proactively conducting external research to identify and implement market leading practices; embracing a can-do strategic approach with sound business acumen; and advising and partnering with senior leaders while operating within a fast-paced environment.

• Promotes learning in others by proactively providing and/or developing information, resources, advice, and expertise with coworkers and members; builds relationships with cross-functional/external stakeholders and customers. Listens to, seeks, and addresses performance feedback; proactively provides actionable feedback to others and to managers. Pursues self-development; creates and executes plans to capitalize on strengths and develop weaknesses; leads by influencing others through technical explanations and examples and provides options and recommendations. Adopts new responsibilities; adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; champions change and helps others adapt to new tasks and processes. Facilitates team collaboration to support a business outcome.
• Completes work assignments autonomously and supports business-specific projects by applying expertise in subject area and business knowledge to generate creative solutions; encourages team members to adapt to and follow all procedures and policies. Collaborates cross-functionally and/or externally to achieve effective business decisions; provides recommendations and solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Supports the development of work plans to meet business priorities and deadlines; identifies resources to accomplish priorities and deadlines. Identifies, speaks up, and capitalizes on improvement opportunities across teams; uses influence to guide others and engages stakeholders to achieve appropriate solutions.
• Manages medium-to-large-scale programs or components with multiple workstreams and strategic business goals across departments, functions, or regions with responsibility and accountability for achieving program outcomes from initiation to close-out in an extended or open ended time frame. Develops, analyzes, and manages increasingly complex program plans which include scope identification and management, schedule, inter-dependencies, and resource forecast. Manages and monitors program financials for medium-to-large-scale programs. Monitors program performance to ensure programs effectively deliver maximum long term value or benefit to the organization, and makes adjustments as needed in an uncertain environment where scope may be fluid. Manages program activities related to organizational change management (e.g., development and execution of user adoption, implementation, and training plans) as defined by the program. Drives allocation of resources, establishes schedules, and task assignments to ensure established program management practices are in place. This role may perform project management duties in addition to program management responsibilities.
• Leads the work of program team members. Requests and coordinates internal and/ or external resources based on the alignment of team member skills and program demands. Promotes program vision and objectives with program team.
• Proactively monitors and identifies program risks, issues, and trigger events by developing mitigation plans and strategies; and resolving or escalating risks or issues as appropriate.
• Monitors adherence of program activities to policies and procedures by ensuring program plans and team members follow KP, departmental, and/or business line policies and procedures.
• Ensures the alignment, buy-in, and coordination of diverse program stakeholders by building rapport with stakeholder teams, third party vendors, and senior management; and clarifying accountability and authority across stakeholders. Identifies and works closely with stakeholders, ensuring all appropriate stakeholders are represented and included. Provides insight to key stakeholders and program sponsors by developing program goals, setting the prioritization of deliverables, discussing involvement of business processes (e.g. program change management, communication) and facilitating decisions necessary for program delivery. Communicates tough issues to stakeholders while maintaining an independent opinion, providing recommendations, delivering presentations, and providing reports to various senior audiences. Engages with senior stakeholders to identify long term value to the organization and define success.
• Assists with reviews of vendor performance levels and ensures service level agreements are met. Partners with Procurement and/or Legal to develop service level and/or scope of work agreements as appropriate. Assists with contract negotiations with vendors and reviews program invoices submitted by vendors for accuracy.

Independently plans and executes information maintenance and distribution by drafting standard and nonstandard presentations, detailed correspondence, and reports. Executes workflow independently by assisting in the novel resolution of standard and nonstandard requests from department managers on an ad-hoc basis. Contributes to event coordination by beginning to develop relationships with leaders assistants and an understanding of organizational hierarchy when coordinating and calendaring meetings for directors and their direct teams, independently. Contributes to event execution by assisting senior colleagues to gather materials, plan, and arrange medium-scale events. Enacts data maintenance and management by integrating department data and documentation retention policies into all products.

• Pursues effective relationships with others by proactively providing resources, information, advice, and expertise with coworkers and members. Listens to, seeks, and addresses performance feedback; provides mentoring to team members. Pursues self-development; creates plans and takes action to capitalize on strengths and develop weaknesses; influences others through technical explanations and examples. Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; helps others adapt to new tasks and processes. Supports and responds to the needs of others to support a business outcome.
• Completes work assignments autonomously by applying up-to-date expertise in subject area to generate creative solutions; ensures all procedures and policies are followed; leverages an understanding of data and resources to support projects or initiatives. Collaborates cross-functionally to solve business problems; escalates issues or risks as appropriate; communicates progress and information. Supports, identifies, and monitors priorities, deadlines, and expectations. Identifies, speaks up, and implements ways to address improvement opportunities for team.
• Independently plans and executes information dissemination by:  drafting standard and nonstandard presentations, handouts, reports/spreadsheets, graphics, status reports, resource management reports, and other deliverables with regular review from senior colleagues;  writing detailed correspondence (e.g., letters, reports, confidential documents) to staff, managers, and external members/providers, with review from team or manager;  labeling, sorting, and maintaining the integrity of department files, independently;  and utilizing a variety of software and databases to retrieve required information to write detailed reports.
• Executes the work flow of the department independently by: assisting in the novel resolution of standard and nonstandard requests from department managers on an ad-hoc basis; independently anticipating and offering assistance for business needs (e.g., manager email requests) that require support; operating standard office equipment (e.g., email, fax, xerox); beginning to maintain databases and websites, with review from senior colleagues/managers; maintaining inventory control, stocking, and providing solutions for department office inventory, equipment, and employee work environment resources (e.g., space assignment, computer) in alignment with budgetary policies and escalating inventory issues; receiving, screening, and referring nonstandard and standard incoming and outgoing emails, calls, and visits to the appropriate staff member; investigate time card issues and provide recommendations to management; learning about new staffing onboarding activities and assisting in execution, when necessary; and leveraging the HR information system to maintain knowledge of the contract language, standard/nonstandard pay practices (e.g., travel, shift differentials), and changes to job functions, job descriptions, and role goals, consulting senior colleagues or managers as needed.
• Contributes to event coordination by: beginning to develop relationships with leaders assistants and an understanding of organizational hierarchy to leverage when coordinating, calendaring, and facilitating meetings for directors and their direct teams with front line employees, independently; may be independently planning for meeting facilitation through PowerPoint presentation coordination, taking parking lot notes, ensuring equipment works, and ordering food when appropriate; finding and booking meeting standard and nonstandard rooms appropriate for the audience and meeting objectives, with general oversight.
• Contributes to event execution by: assisting senior colleagues to gather materials, plan, and arrange medium-scale events; organizing standard and nonstandard travel arrangements large, complex events for department head and/or multiple managers; assisting in execution of medium group meetings, conferences; providing on-site coordination for nonstandard and standard issues; independently plans coordination and execution of audio-visual equipment, conference rooms, and catering for events, with review by team or manager; and distributing the agenda, taking meeting minutes, summarizing and finalizing meeting summaries, and coordinating guest presentations in department meetings.
• Enacts human-resources data maintenance and management by: integrating department data and documentation retention policies into all products; inputting, compiling, organizing, validating, tracking, and maintaining data integrity for standard databases; and formatting straightforward graphs, spreadsheets, and reports.

The Compliance Consultant III, Medical Coding independently reviews inpatient, outpatient, professional, and supplemental medical records to assign supported ICD-10-CM diagnosis codes and applicable hierarchical condition categories. The coder validates that each reported condition is documented by an eligible provider, supported by the medical record, captured from an acceptable encounter, and coded in accordance with official guidelines, regulatory requirements, and organizational policies. The role requires advanced proficiency in risk adjustment coding platforms, electronic medical records, encoder applications, understanding of documentation cues, and production reporting tools. The Senior Coder is expected to resolve complex documentation and coding issues, recognize unsupported or conflicting diagnoses, document coding rationale, and escalate potential compliance concerns. All coding decisions must be defensible, traceable, and suitable for internal review or external audit.

In addition to the responsibilities listed below, the position is responsible for serving as a compliance subject matter expert related to coding functions within assigned settings of care, maintaining compliance with national coding policies and procedures, assisting with coding questions and related topics, and assisting with auditing assigned lines of business for coding. Additionally, this position is responsible for assisting with the development of audit result reports and supporting compliance and the Principles of Responsibility (KPs code of conduct).

• Pursues self-development and effective relationships with others by proactively providing resources, information, advice, and expertise with coworkers and customers; influencing others through technical explanations and examples; providing occasional mentoring to team members; listening and responding to, seeking, and addressing performance feedback; creating plans to capitalize on strengths and develop weaknesses; anticipating and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback.
• Completes work assignments by applying up-to-date expertise in subject area to generate creative solutions; ensuring all procedures and policies are followed; leveraging an understanding of data, and resources to support projects or initiatives; collaborating cross-functionally to solve business problems; identifying and monitoring priorities, deadlines, and expectations; communicating progress and information; identifying, recommending, and implementing ways to address improvement opportunities; and escalating issues or risks as appropriate.
• Conducts company compliance activities under the guidance of more senior employees by providing support to internal and external stakeholders; applying established regulations and standards to compliance efforts; and documenting compliance activities.
• Assists with compliance reporting efforts by monitoring, and compiling compliance data and information to identify potential risks and remedies; researching, analyzing, and summarizing data; and reporting to senior team members on key compliance drivers, liabilities, and performance indicators (for example, adherence to standards, incorporation of new regulations).
• Assists with compliance investigation efforts by collecting and analyzing data; identifying misalignment with desired compliance actions; conducting interviews as appropriate; determining action steps for resolution; and providing input on corrective action plans.
• Provides support on projects by coordinating stakeholder contacts; assisting in the development, analysis, and coordination of project plans for compliance specific deliverables; and coordinating project schedules and resource forecasts.
• Assists with ensuring regulatory compliance by monitoring regulatory changes; acting on regulatory updates; and supporting the implementation of designated changes.
• Assists in the implementation of compliance efforts by identifying compliance requirements; supporting the assessment of current state compliance to identify gaps and corrective actions; supporting the creation or revision of basic compliance standards, policies and procedures, and training; and monitoring ongoing compliance adherence.

Serves as an expert consultant to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of successful business initiatives and projects. Provides expertise and drives the development and implementation of complex business initiatives, systems, and/or processes to a desired future state. Develops business strategy and ensures alignment and prioritization of organizational objectives and business initiatives. Manages complex projects or project components, leads large and complex change management initiatives, and leads team members in performing complex data analyses to drive business initiatives. Participates in vendor management as required. Monitors compliance of work activities by ensuring business plans and team members adhere to relevant policies and procedures.

• Promotes learning in others by communicating information and providing advice to drive projects forward; builds collaborative, cross-functional relationships. Solicits and acts on performance feedback; provides actionable feedback to others, including upward feedback to leadership; influences, mentors, and coaches team members. Practices self-leadership; creates, evaluates, and responds to the strengths and weaknesses of self and unit or team members. Leads the adaptation to competing demands and new responsibilities; adapts to and learns from change, challenges, and feedback. Fosters open dialogue amongst team members.
• Drives the execution of multiple work streams by identifying member and operational needs; translates business strategy into actionable business requirements; develops and updates new procedures and policies. Gains cross-functional support for objectives and priorities; determines and carries out processes and methodologies; solves highly complex issues; escalates and resolves issues as appropriate; sets standards and measures progress. Develops work plans to meet business priorities and deadlines; coordinates, obtains and distributes resources. Removes obstacles that impact performance; guides performance and develops contingency plans accordingly; influences the completion of project tasks by others.
• Serves as an expert consultant to ensure the alignment, buy-in, and coordination of diverse stakeholders and business owners to drive the implementation of successful business initiatives and projects across multiple functional tracks or complex workstreams by identifying and ensuring representation and inclusion of appropriate stakeholders; building rapport and partnerships with key stakeholder teams, third party vendors, and senior management; partnering with stakeholders to develop goals and set the prioritization of deliverables; driving business processes (e.g. project change management, communication) and facilitating decisions necessary for the delivery of business initiatives; communicating and resolving tough issues with stakeholders while maintaining an independent perspective; and making formal presentations and providing reports to executive level audiences.
• Develops requirements, or leads a team of consultants in the development of requirements, for complex or specialized business, process, or system solutions which may span multiple business domain(s) by leveraging partnerships with key stakeholders and cross-functional teams as appropriate; leveraging multiple business requirements gathering methodologies to identify business, functional, and non-functional requirements; and leading and overseeing the development and documentation of comprehensive business cases to assess the costs, benefits, and ROI of proposed solutions.
• Provides expertise and drives the development and implementation of complex business initiatives, systems, and/or processes to a desired future state by maintaining a comprehensive understanding of how current processes impact business operations across multiple domains; mapping current state against future state processes; identifying the operational impact of requirements on upstream and downstream solution components; providing options and recommendations to executive management and business stakeholders on how to integrate solutions and deliverables with current systems and processes across regions or domains; and leading the identification and validation of value gaps and opportunities for process enhancements or efficiencies.
• Develops business strategy and ensures alignment and prioritization of organizational objectives and business initiatives by defining, developing, and evaluating performance metrics, standards, and methods to establish business success; partnering with executive stakeholders, often with competing/conflicting objectives, to ensure cohesive and reachable metrics; refining strategic plans and performance metrics as appropriate; and managing a portfolio of diverse and complex initiatives to ensure delivery of measurable results and alignment with strategic objectives.
• Serves as a lead advocate for continuous learning and professional development by keeping abreast of cutting edge industry practices, standards, and benchmarks; attending and presenting at roadshows, conferences, and speaking events; leading the ongoing enhancement and innovation of consulting practices, standards, and methods across KP; serving as an advocate to ensure continuous learning and improvement is championed as a people strategy; providing training and guidance to stakeholders as appropriate; and providing ongoing coaching to build a continuous improvement mindset and build capabilities that drive results.
• Manages complex projects or project components by identifying and coordinating stakeholder contacts; assembling team based on project needs and team member strengths; developing, analyzing, and managing project plans; negotiating and managing project schedules and resource forecasts; managing project financials and deliverables; proactively monitoring and identifying project or business initiative risks, issues, and trigger events; developing mitigation plans and strategies; and resolving or escalating risks or issues as appropriate.
• Leads large and complex change management initiatives associated with business improvement by engaging stakeholders to obtain support and buy in for changes; partnering with executive management, project champions, and process owners to communicate and align improvement initiatives with business objectives; determining appropriate change management method and approach; and ensuring stakeholders embrace a change management mindset, understand intent and purpose, and foster a culture of change.
• Leads and consults team members in performing complex data analyses to drive business initiatives by recommending appropriate data analysis tools and approach to assess business performance; determining suitable data gathering and analysis methods (e.g., process observation, hard data, etc.); defining data requirements and obtaining customer agreements, including customer requirements as appropriate; conducting advanced analyses and performing experimental tests to evaluate the effectiveness of business solutions; and identifying and alleviating risks through data-driven analysis.
• Participates in vendor management as required by reviewing vendor performance levels; ensuring service level agreements are met; managing vendor invoices; and partnering with Procurement and/or Legal to develop service level and/or scope of work agreements as appropriate.
• Monitors compliance of work activities by ensuring business plans and team members adhere to KP, departmental, and/or business line policies and procedures.

• Directs faculty lifecycle operations by leading the strategy, design, and implementation of faculty orientation and onboarding programs through partnering with academic and administrative stakeholders. Develops faculty recruitment infrastructure, departmental workforce planning tools, and operational workflows to strengthen efficiency, consistency, and faculty experience.
• Leads departmental functions related to performance management, onboarding, staff development, and workforce planning while ensuring compliance with organizational policies, and employment regulations,
• Develops department workforce strategy and succession planning approaches to address current and future operational talent needs and manage recruitment and selection processes for administrative and operational staff.
• Oversees the evaluation of administrative programs, functions, policies, and procedures; develops solutions to address operational issues; and leads changes to programs, policies, and procedures
• Directs departmental compliance, governance, and risk management functions by establishing oversight mechanisms, monitoring regulatory and accreditation requirements, mitigating operational risk, and ensuring adherence to institutional policies and applicable legal and regulatory standards. Leads audit readiness efforts and promotes a culture of accountability, compliance, and continuous improvement across departmental operations and programs.
• Oversees departmental operational infrastructure and administrative systems that support educational programs, leadership development, wellness, and other strategic initiatives.
• Develops executive-level reports, briefings, recommendations, and decision-support materials for departmental and school leadership to guide strategic decision-making, resource planning, risk management, and operational accountability.
• Serves as a key representative of the department, fostering collaboration and advancing strategic priorities by leading and cultivating partnerships across the school, including leadership, faculty, staff, students, internal and external partners, vendors, and consultants. Strengthens institutional relationships, aligns stakeholders around shared objectives, and ensures the successful execution of departmental initiatives, programs, and operational goals.
• Leads departmental financial strategy and stewardship by directing budget planning, forecasting, financial analysis, and resource allocation activities. Evaluates financial performance and emerging trends, develops executive-level budget recommendations, and advises departmental leadership on funding priorities that support fiscal sustainability, operational effectiveness, program growth, and alignment with schools objectives.
• Leads complex departmental, cross-functional, and school-wide projects and oversees the departments project portfolio by defining scope, timelines, milestones, deliverables, success metrics, communication plans, governance structures, accountability frameworks, stakeholder engagement, executive-level status updates, and escalation pathways to ensure strategic alignment and sustained operational impact.
• Advises the Department Chair and senior leaders on operational strategy, business priorities, resource needs, risks, and opportunities.
• Leads the planning, implementation, and ongoing enhancement of departmental policies, procedures, programs, and operational standards. Oversee projects, collaborate with key stakeholders, evaluate administrative and educational operations, and drive corrective actions and process improvements to address operational challenges and improve performance.

Job Summary:

The Department of Health Systems Science (HSS) at the Kaiser Permanente Bernard J. Tyson School of Medicine (KPSOM) seeks to build our research capacity in disciplines related to the clinical effectiveness and value of health care services. This role is responsible for developing a portfolio of external grant support that expands and complements the Departments currents program. 
Faculty research at KPSOM uses diverse data sources, including but not limited to data derived from care delivery within and outside of KP, including the KP Research Bank and employing a variety of rigorous quantitative and/or qualitative and observational and/or experimental methods.

This role also collaborates with researchers and clinical and operational leaders to access Kaiser Permanente (KP) data sources, including KP Data Warehouses and the KP Research Bank, to support health system innovation and improvement. 

The role supports the goal of HSS by expanding externally funded research that advances health, health care, and health equity through systems transformation and redesign. The role also contributes to student teaching and research mentorship.
 

• Expand a program of externally funded research in one or more of the core domains of clinical effectiveness and value, access to care, innovation in health care delivery and population health.
• Establish productive collaborations with current faculty members to expand externally funded research at KPSOM.
• Identify opportunities to partner with health system leaders to address health system priorities using diverse research methods and approaches.
• Engage in scholarly activities that may include clinical effectiveness research; health services and health systems research; improvement and implementation research; research related to personalized medicine including implementation of innovations using genomics and related data; use of Artificial Intelligence (AI) and large data models in health care; and health-related program and policy development and evaluation.[LC2.1][MG2.2]
• Support and serve as a mentor to KPSOM students as they pursue both required and additional scholarly projects.
• Serve as presenters and facilitators in large, medium, and small group learning sessions.
• Scholarly and pedagogical duties, expectations, and resources will be individually developed based on evolving faculty interests, skills, departmental priorities, and needs.

This role leverages strong creative experience along with Project Management Professional (PMP) expertise to support a multi-year enterprise brand transformation initiative. The project manager will apply strong marketing problem-solving skills, operate effectively in a matrixed environment, and bring structure and predictability to fast-moving, high-visibility brand strategy and transformation work.

In addition to the responsibilities listed below, this senior individual contributor position is responsible for leading or assisting in the management of operational aspects of creative and/or marketing for a variety KP products, projects, and initiatives; coordinating multi-channel and multi-platform strategic marketing campaigns; ensuring that the job intake, scheduling, assignment, and quality control procedures, along with the work provided by support vendors, produce the high-quality deliverables required for overall project success; monitoring and tracking project budgets, invoices, scoping, scheduling, and prioritization; overseeing job trafficking, reporting, supply ordering, vendor relations and billing, job archiving, equipment and maintenance, and legal and compliance review; administering project management software; and ensuring that required department records are kept up to date and available for internal/external audit or oversight review.

This role is also responsible for providing end-to-end logistical support to marketing, creative, and production teams; establishing and upholding service level agreements between creative teams and other internal departments, including stakeholder management, production schedules, and project related vendor deliverables; managing all creative and editorial services production activities, including reviewing creative briefs, assigning jobs, prioritizing work, securing approvals, and expediting crisis jobs; assisting in the technical preparation of vendor files, finalization of job specifications, blue line and other proofing reviews, and distribution for approvals; providing innovative production solutions for ensuring products are on time and on budget; and contributing to internal department initiatives, including updating and creating processes, documentation, tools, etc.

• Promotes learning in others by proactively providing and/or developing information, resources, advice, and expertise with coworkers and members; builds relationships with cross-functional/external stakeholders and customers. Listens to, seeks, and addresses performance feedback; proactively provides actionable feedback to others and to managers. Pursues self-development; creates and executes plans to capitalize on strengths and develop weaknesses; leads by influencing others through technical explanations and examples and provides options and recommendations. Adopts new responsibilities; adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; champions change and helps others adapt to new tasks and processes. Facilitates team collaboration to support a business outcome.
• Completes work assignments autonomously and supports business-specific projects by applying expertise in subject area and business knowledge to generate creative solutions; encourages team members to adapt to and follow all procedures and policies. Collaborates cross-functionally and/or externally to achieve effective business decisions; provides recommendations and solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Supports the development of work plans to meet business priorities and deadlines; identifies resources to accomplish priorities and deadlines. Identifies, speaks up, and capitalizes on improvement opportunities across teams; uses influence to guide others and engages stakeholders to achieve appropriate solutions.
• Manages large-scale projects from initiation to close-out. Develops, analyzes, and manages moderately complex project plans which include scope identification and management, schedule, inter-dependencies, and resource forecast. Manages and monitors project financials for large projects. Monitors overall project performance (e.g., on time, on budget, within scope, and with quality) against plan, ensuring measurement of business benefits and outcomes, and makes adjustments as needed. Manages project activities related to organizational change management (e.g., development and execution of user adoption, implementation, and training plans) as defined by the project. Drives allocation of resources, establishes schedules, and task assignments to ensure established project management practices are in place.
• Leads the work of project team members. Requests and coordinates internal and/ or external resources based on the alignment of team member skills and project demands. Promotes project vision and objectives with project team. Delivers performance feedback to team members supervisors.
• Proactively monitors and identifies project risks, issues, and trigger events by developing mitigation plans and strategies; and resolving or escalating risks or issues as appropriate.
• Monitors adherence of project activities to policies and procedures by ensuring project plans and team members follow KP, departmental, and/or business line policies and procedures.
• Ensures the alignment, buy-in, and coordination of diverse project stakeholders by building rapport with stakeholder teams, third party vendors, and senior management; and clarifying accountability and authority across stakeholders. Identifies and works closely with stakeholders, ensuring all appropriate stakeholders are represented and included. Provides insight to key stakeholders and project sponsors by developing project goals, setting the prioritization of deliverables, discussing involvement of business processes (e.g. project change management, communication) and facilitating decisions necessary for project delivery. Communicates tough issues to stakeholders while maintaining an independent opinion, providing recommendations, delivering presentations, and providing reports to various senior audiences.
• Assists with reviews of vendor performance levels and ensures service level agreements are met. Partners with Procurement and/or Legal to develop service level and/or scope of work agreements as appropriate. Assists with contract negotiations with vendors and reviews project invoices submitted by vendors for accuracy.