Search our Job Opportunities at Kaiser Permanente

Senior Manager, Sales & Account Management - (Pasadena, California, United States)

Tue, 09 Jun 2026 23:02:44 GMT

PLEASE NOTE: Salary ranges are geographically based, and the posted range reflects the Southern California region. Lower salary ranges will apply for other labor markets outside of SCAL/NCAL. Kaiser Permanente is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not include the value of our total rewards package. Actual pay determined at offer will be based on years of relevant work experience, education, certifications, skills, and geographic location along with a review of current employees in similar roles to ensure that pay equity is achieved and maintained across Kaiser Permanente.

Job Summary:

Leads the design and implementation of highly complex sales and account plans including new products, benefits offerings, or pricing models. Orchestrates local and regional enrollment meetings to win and retain customers. Leads team members to pursue sales opportunities in new or growing markets. Applies advanced knowledge to build and leverage relationships with brokers, channels, and customers to demonstrate value and build commitment. Leads the delivery of plan design, quote, and Request for Proposal (RFP). Monitors account performance to identify and mitigate potential issues. Leads across teams to address customer needs in alignment with KP vision and values. Leads efforts to address service failure trends, and develops strategies to better serve customers and fulfill KP mission. Leads teams to execute on cross-sell and up-sell opportunities with existing customers.

Essential Responsibilities:

Creates and advocates for developmental opportunities for others; builds collaborative, cross-functional relationships. Solicits and acts on performance feedback; works with leaders and employees to set goals and provide open feedback and coaching to drive performance improvement. Pursues professional growth; hires, trains, and develops talent for growth opportunities; strategically evaluates talent for succession planning; sets performance management guidelines and expectations across teams / units. Oversees implementation, adapts, and stays up to date with organizational change, challenges, feedback, best practices, processes, and industry trends; shares best practices within and across teams. Fosters open dialogue amongst team members, engages, motivates, and promotes collaboration within and across teams; motivates teams to meet business objectives. Delegates tasks and decisions as appropriate; provides appropriate support, guidance and scope; encourages development and consideration of options in decision making; fosters access to stakeholders.

Manages designated units or teams by translating business plans into tactical action items; oversees the completion of work assignments and identifies opportunities for improvement; ensures all policies and procedures are followed; partners with key stakeholders and business leaders to ensure products and/or services meet requirements and expectations while aligning with departmental strategies. Aligns team efforts; builds accountability for and measuring progress in achieving results; assumes responsibility for decision making; fosters direct reports to resolve escalated issues as appropriate. Communicates goals and objectives; incorporates resources, costs, and forecasts into team and unit plans; ensures matrixed resources are fulfilling service or performance requirements across reporting lines. Removes obstacles that impact performance; identifies and addresses improvement opportunities; guides performance and develops contingency plans accordingly; influences teams and units to operate in alignment with operational and business objectives.

Contributes to a positive customer experience by: leading the team to develop highly complex strategies for increasing sales channels and building customer commitment for long-term success and growth; leading the team to apply highly complex strategies to meet customer needs, and provide solutions linking KP mission, vision and values, key quality measures, key care management initiatives, and long-term services initiatives; leading the team to respond to, encourage, and educate customers, brokers, and consultants about added services and product enhancements in highly complex situations; and leading the team to utilize reports of failure service failure trends or process improvement opportunities to develop highly complex strategies to better meet customer needs in the long-term.

Facilitates the enrollment and implementation process by: leading the team to win new and retain current customers at local and regional enrollment meetings; leading the team to apply highly complex, long-term strategies for assessing and meeting customer needs during the membership enrollment and implementation process; and managing teams across functions and/or organizations in the overall implementation or renewal process of health plan membership, including research, presentation, preparation, reporting and training coordination.

Contributes to the development of sales strategy by: leading the development of long-term plans for new products, benefits offerings, or pricing models to address customer needs; leading the analysis of industry trends, and competitor products, offerings, and pricing models to provide lessons learned and strategic recommendations across functions and/or organizations; leading the team to refine and execute a account plan to meet highly challenging business objectives for membership, revenue and margin; leading the team to utilize performance trends to develop advanced account strategy and identify and resolve potential issues; and working with leadership to obtain marketing and technical resources to achieve account plan objectives.

Contributes to sales goal attainment by: leading the team to develop and implement highly complex long-term strategies to grow customer base to new or growing markets; leading the team to develop and adopt innovative applications of the prospect database and targeted prospect profiles to drive strategic planning; leading across teams and/or functions to collaborate on and deliver product and plan design, quote, and Request for Proposal (RFP); leading the team to provide highly complex formal recommendations to inform long-term forecasting and pricing; and leading the team to apply highly complex strategies to increase cross-sell and up-sell opportunities.

IT Consultant IV, Solutions-SSD (Radiant - EPIC), SCAL - (Pasadena, California, United States)

Tue, 09 Jun 2026 23:02:44 GMT

Job Summary:

In addition to the responsibilities listed below, this position is responsible for providing support for customers (users), and assigned applications and/or information systems, including software implementation, integration, configuration, and testing.

Additional responsibilities also include supporting solution design, researching how to help translate requirements into workable technical solutions, and supporting the evaluation of third-party vendors as directed.

Essential Responsibilities:

Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating and assigning resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks, as appropriate; and recognizing and capitalizing on improvement opportunities.

Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others and managers; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; and adapting to and learning from change, difficulties, and feedback.

Develops requirements for complex process or system solutions within assigned business domain(s) by interfacing stakeholders and appropriate IT teams (for example, Solutions Delivery, Infrastructure, Enterprise Architecture) and leading junior team members in the development process as appropriate.

Leverages multiple business requirements gathering methodologies to identify business, functional, and non-functional requirements (for example, SMART) across multiple business domains.

Develops and documents comprehensive business cases to assess the costs, benefits, ROI, and Total Cost of Ownership (TCO) of proposed solutions.

Provides insight and supports the evolution of applications, systems, and/or processes to a desired future state by maintaining a comprehensive understanding of how current processes impact business operations across multiple domains.

Maps current state against future state processes.

Identifies the impact of requirements on upstream and downstream solution components.

Provides recommendations to management and business stakeholders on how to integrate requirements with current systems and business processes across regions or domains.

Identifies and validates value gaps and opportunities for process enhancements or efficiencies.

Supports solution design by providing insight at design sessions with IT teams to help translate requirements into workable business solutions.

Identifies and recommends additional data and/or services needed to address key business issues related to process or solutions design.

Participates in evaluating third-party vendors as directed.

Supports continuous process improvement by participating in the development, implementation, and maintenance of standardized tools, templates, and processes across multiple business domains.

Recommends regional and/or national process improvements which align with sustainable best practices, and the strategic and tactical goals of the business.

Managerial Consultant VI, Medicare Risk Adjustment Strategy - (Greater Upper Marlboro, Maryland, United States)

Tue, 09 Jun 2026 23:02:45 GMT

Overview: The Managerial Consulant VI role reports to the VP of Retro Chart Operations in reporting and analyzing retrospective coding and retrieval programs. The incumbent will be responsible for delivering analytic insights related to KPIs and trend analyses to support reporting and early intervention. Additionally, the role includes supporting program reporting to all levels of management on program status within Medicare and particularly in insurance payers and risk adjustment/retrospective programs.

Job Summary:

Serves as an expert consultant to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of strategic business initiatives and projects/programs across multiple functional tracks or complex workstreams. Drives business strategy, organizational alignment, and prioritization of business initiatives. Leads the work of project/program team members by requesting and coordinating internal and/or external resources. Serves as a lead expert in the development and implementation of business initiatives, systems, and/or processes to a desired future state. Manages complex, highly visible or specialized cross-functional projects/programs, and serves as a lead expert in the proactive monitoring and identification of client, project, program, and/or business risks. Designs, leads, and serves as a lead expert for change management plans associated with business initiatives. Serves as a lead expert in the assessment of strategic performance metrics to support business initiatives. Participates in vendor management as required. Monitors compliance of work activities by ensuring business plans and team members adhere to relevant policies and procedures.

Essential Responsibilities:

Promotes learning in others by communicating information and providing advice to drive projects forward; builds collaborative, cross-functional relationships. Solicits and acts on performance feedback; provides actionable feedback to others, including upward feedback to leadership; influences, mentors, and coaches team members. Practices self-leadership; creates, evaluates, and responds to the strengths and weaknesses of self and unit or team members. Leads the adaptation to competing demands and new responsibilities; adapts to and learns from change, challenges, and feedback. Fosters open dialogue amongst team members.
Drives the execution of multiple work streams by identifying member and operational needs; translates business strategy into actionable business requirements; develops and updates new procedures and policies. Gains cross-functional support for objectives and priorities; determines and carries out processes and methodologies; solves highly complex issues; escalates and resolves issues as appropriate; sets standards and measures progress. Develops work plans to meet business priorities and deadlines; coordinates, obtains and distributes resources. Removes obstacles that impact performance; guides performance and develops contingency plans accordingly; influences the completion of project tasks by others.
Serves as an expert consultant to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of strategic business initiatives and projects/programs across multiple functional tracks or complex workstreams by identifying and ensuring representation and inclusion of appropriate stakeholders; building rapport and partnerships with key stakeholder teams, third party vendors, and senior executive management; partnering with stakeholders to develop goals and set the prioritization of deliverables; leading the development of a menu of solutions for complex, competing, or ambiguous requests; driving discussions regarding the involvement of business processes (e.g. change management, communication) and facilitating decisions necessary for the delivery of business initiatives; communicating and resolving tough issues with stakeholders while maintaining an independent perspective; and making formal presentations and providing reports to senior executive level audiences.
Drives business strategy, organizational alignment, and prioritization of business initiatives by working closely with senior executives to facilitate the development, refinement, and articulation of the business strategy; defining, developing, and evaluating performance metrics, standards, and methods to establish business success; leading the development of strategic roadmaps for solution development and deployment; collaborating with senior cross-functional stakeholders, often with competing/conflicting objectives to ensure cohesive and reachable metrics; refining strategic plans and performance metrics as appropriate; and managing complex initiatives or portfolio to ensure delivery of measurable results and alignment with strategic objectives.
Leads the work of project/program team members by requesting and coordinating internal and/ or external resources based on the alignment of team member skills and project/program demands; delivering and promoting strategic vision and objectives to team members; and delivering performance feedback to team members supervisors and leadership as appropriate.
Leads and provides expertise to a team of consultants in the development of requirements for large-scale, complex, or specialized business, process, or system solutions across business domain(s) by leveraging partnerships with stakeholders and cross-functional teams as appropriate; leveraging multiple business requirements gathering methodologies to identify business, functional, and non-functional requirements; and leading and overseeing the development and documentation of comprehensive business cases to assess the costs, benefits, and ROI of proposed solutions.
Serves as a lead expert in the development and implementation of business initiatives, systems, and/or processes to a desired future state by maintaining a comprehensive understanding of how current processes impact business operations across multiple domains; mapping current state against future state processes; leveraging stakeholder partnerships to identify the operational needs and impact of requirements on upstream and downstream solution components; providing options and recommendations to senior executive management and business stakeholders on how to integrate solutions and deliverables with current systems and business processes across regions and domains; identifying and validating value gaps and opportunities for process enhancements or efficiencies; and leading the establishment of appropriate governance and workgroup infrastructures to accomplish strategic outcomes.
Manages complex, highly visible or specialized, cross-functional projects and/or programs by coordinating stakeholders; recommending or assigning team resources based on project needs and team member strengths; consulting in the development, analysis, and management of project/program plans; collaborating on the coordination of project/program scope, schedules, and resource forecasts; proactively monitoring and identifying project/program/business initiative risks, issues, and trigger events; developing mitigation plans and strategies; and resolving or escalating risks or issues as appropriate.
Serves as a lead expert in the proactive monitoring and identification of client, project, program, and/or business risks, issues, and trigger events by leading and overseeing the development of mitigation plans and strategies; and resolving or escalating risks or issues as appropriate.
Designs, leads, and serves as a lead expert for change management plans associated with business initiatives by engaging stakeholders to obtain support and buy in for changes; partnering with executive management, project/program champions, and business owners to communicate and align improvement initiatives with business objectives; identifying appropriate change management method and approach; and ensuring stakeholders embrace a change management mindset, understand intent and purpose, and foster a culture of change.
Serves as a lead expert in the assessment of strategic performance metrics to support business initiatives by building partnerships with data analytic teams to ensure the translation of business requirements into analytic specifications; identifying appropriate data analysis tools and approach to assess business performance; determining suitable data gathering and analysis methods (e.g., process observation, hard data, etc.); defining data requirements and obtaining customer agreements, including customer requirements as appropriate; conducting advanced statistical analyses and/or testing to evaluate the effectiveness of business solutions; identifying and alleviating risks through data-driven analysis; and keeping current on, evaluating, and integrating data analytic trends and best practices to meet the demands of a continuously evolving analytic landscape.
Serves as a lead advocate for continuous learning and professional development by keeping abreast of cutting edge industry practices, standards, and benchmarks; attending and presenting at roadshows, conferences, training seminars, and/or speaking events as appropriate; leading the ongoing enhancement and innovation of consulting practices, standards, and methods across KP; serving as an advocate to ensure continuous learning and improvement is championed as a people strategy; providing training and guidance to stakeholders as appropriate; and providing ongoing coaching to build a continuous improvement mindset and build capabilities that drive results.
Participates in vendor management as required by reviewing vendor performance levels; ensuring service level agreements are met; managing vendor invoices; and partnering with Procurement and/or Legal to develop service level and/or scope of work agreements as appropriate.
Monitors compliance of work activities by ensuring business plans and team members adhere to KP, departmental, and/or business line policies and procedures.

Consultant IV, Provider Contract Management Systems - (Pasadena, California, United States)

Tue, 09 Jun 2026 23:02:46 GMT

Note: Work location is on-site with the flexibility to work remotely, the primary location will be in-office for meetings, per Kaiser Permanente-s Authorized States Policy - Employees may be required to travel to a Kaiser Permanente or customer site. Residency is required in the primary location state: 99 S. Oakland Ave., Pasadena, California 91101 This position may have visibility in all Kaiser Permanente Authorized locations. *Compensation may differ based on the market.

This role is an individual contributor supporting the implementation of an enterprise-wide Contract Lifecycle Management System (CLMS) for KP. It will focus on configuring system workflows, templates, and permissions to ensure compliance and scalability, while partnering with IT and vendor teams to optimize platform performance. The role will provide technical support and serve as the technology SME for CLMS, translating business requirements into configurations that enable automation, improve efficiency, and deliver high-quality service. The position will drive process standardization across regions, reduce manual effort, and improve contracting outcomes through advanced system configuration and governance. Responsibilities include configuring workflows, templates, and user permissions within the contract management platform and partnering with IT and vendor teams to troubleshoot technical issues and optimize system performance.

Job Summary:

Serves as a consultant to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of successful business initiatives and projects. Provides insight and supports the development and implementation of business initiatives, systems, and/or processes to a desired future state. Contributes to business strategy and supports organizational alignment and prioritization of business initiatives. Manages complex projects or project components, participates in and may lead change management activities, and performs data analyses in support of business initiatives. Supports vendor management as required. Monitors compliance of work activities by ensuring business plans and team members adhere to relevant policies and procedures.

Essential Responsibilities:

Promotes learning in others by proactively providing and/or developing information, resources, advice, and expertise with coworkers and members; builds relationships with cross-functional/external stakeholders and customers. Listens to, seeks, and addresses performance feedback; proactively provides actionable feedback to others and to managers. Pursues self-development; creates and executes plans to capitalize on strengths and develop weaknesses; leads by influencing others through technical explanations and examples and provides options and recommendations. Adopts new responsibilities; adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; champions change and helps others adapt to new tasks and processes. Facilitates team collaboration to support a business outcome.
Completes work assignments autonomously and supports business-specific projects by applying expertise in subject area and business knowledge to generate creative solutions; encourages team members to adapt to and follow all procedures and policies. Collaborates cross-functionally and/or externally to achieve effective business decisions; provides recommendations and solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Supports the development of work plans to meet business priorities and deadlines; identifies resources to accomplish priorities and deadlines. Identifies, speaks up, and capitalizes on improvement opportunities across teams; uses influence to guide others and engages stakeholders to achieve appropriate solutions.
Serves as a consultant to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of successful business initiatives and projects across one or more functional tracks or workstreams by identifying and ensuring representation and inclusion of appropriate stakeholders; building rapport and partnerships with stakeholder teams, third party vendors, and senior management; working with stakeholders to develop goals and set the prioritization of deliverables; discussing involvement of business processes (e.g. project change management, communication) and facilitating decisions necessary for the delivery of business initiatives; communicating tough issues to stakeholders while maintaining an independent perspective; and making formal presentations and providing reports to various senior level audiences.
Develops requirements for complex business, process, or system solutions within assigned business domain(s) by interfacing stakeholders and cross-functional teams as appropriate; leveraging multiple business requirements gathering methodologies to identify business, functional, and non-functional requirements; developing and documenting comprehensive business cases to assess the costs, benefits, and ROI of proposed solutions; and leading team members in the development process as appropriate.
Provides insight and supports the development and implementation of business initiatives, systems, and/or processes to a desired future state by maintaining a comprehensive understanding of how current processes impact business operations across multiple domains; mapping current state against future state processes; identifying the operational impact of requirements on upstream and downstream solution components; providing options and recommendations to management and business stakeholders on how to integrate solutions and deliverables with current systems and business processes across regions or domains; and identifying and validating value gaps and opportunities for process enhancements or efficiencies.
Contributes to business strategy and supports organizational alignment and prioritization of business initiatives by defining, developing, and evaluating performance metrics, standards, and methods to establish business success; collaborating with multiple stakeholders, often with competing/conflicting objectives, to ensure cohesive and reachable metrics; refining strategic plans and performance metrics as appropriate; and managing assigned initiatives or portfolio to ensure delivery of measurable results and alignment with strategic objectives.
Serves as a advocate of continuous learning and professional development by keeping abreast of industry practices, standards, and benchmarks; attending and participating in roadshows, conferences, and speaking events; contributing to the ongoing enhancement and innovation of consulting practices, standards, and methods across KP; serving as an advocate to ensure continuous learning and improvement is championed as a people strategy; providing training and guidance to stakeholders as appropriate; and providing ongoing coaching to build a continuous improvement mindset and build capabilities that drive results.
Manages complex projects or project components by coordinating stakeholder contacts; recommending or assigning team resources based on project needs and team member strengths; consulting in the development, analysis, and management of project plans; coordinating project schedules and resource forecasts; proactively monitoring and identifying project or business initiative risks, issues, and trigger events; developing mitigation plans and strategies; and resolving or escalating risks or issues as appropriate.
Participates in and may lead change management activities associated with business initiatives by engaging stakeholders to obtain support and buy in for changes; partnering with management, project champions, and business owners to communicate and align improvement initiatives with business objectives; identifying appropriate change management method and approach; and ensuring stakeholders embrace a change management mindset, understand intent and purpose, and foster a culture of change.
Performs data analyses to support business initiatives by identifying appropriate data analysis tools and approach to assess business performance; determining suitable data gathering and analysis methods (e.g., process observation, hard data, etc.); defining data requirements and obtaining customer agreements, including customer requirements as appropriate; conducting analyses and performing experimental tests to evaluate the effectiveness of business solutions; and identifying and alleviating risks through data-driven analysis.
Supports vendor management as required by assisting with reviews of vendor performance levels; ensuring service level agreements are met; managing vendor invoices; and partnering with Procurement and/or Legal to develop service level and/or scope of work agreements as appropriate.
Monitors compliance of work activities by ensuring business plans and team members adhere to KP, departmental, and/or business line policies and procedures.

Cyber Risk Defense, Splunk Development Principal - (Greenwood Village, Colorado, United States)

Tue, 09 Jun 2026 23:02:46 GMT

Upon start, selected candidate must reside in CA, CO, GA, HI, MD, OR, VA, or WA.

Technical Summary:

Kaiser Permanente is expanding our Cyber Risk Defense program and seeking a highly skilled individual which can facilitate department missions in the areas of data science and python development with deep expertise in the Splunk Enterprise platform. This unique role focuses on supporting the mission of Cyber Security and is a technical expert in developing advanced machine learning solutions to enhance cyber threat, privacy, and compliance across clinical systems. As the position requires significant individual contributions, the successful candidate will present with qualifications commensurate with the expert-level position, demonstrate knowledge of clinical systems/workflows, and possess hands-on experience building and maintaining anomaly detection models. Experience with machine-learning frameworks/algorithms like Random Forest, XGBoost, and creating solutions on Unix based systems with Python is necessary for success. Enabling secure healthcare delivery to tens of millions of people is mission-critical, and this position will create and manage enterprise-class, unsupervised machine learned cyber threat and privacy use cases on an enterprise-class Splunk platform.

Job Summary:

This senior level employee is primarily responsible for managing and directing the maintenance and protection of integrity and reliability of the security of data, systems and networks.

Essential Responsibilities:

Drives the execution of multiple work streams by identifying customer and operational needs; developing and updating new procedures and policies; gaining cross-functional support for objectives and priorities; translating business strategy into actionable business requirements; obtaining and distributing resources; setting standards and measuring progress; removing obstacles that impact performance; guiding performance and developing contingency plans accordingly; solving highly complex issues; and influencing the completion of project tasks by others.
Practices self-leadership and promotes learning in others by soliciting and acting on performance feedback; building collaborative, cross-functional relationships; communicating information and providing advice to drive projects forward; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership; influencing, mentoring, and coaching team members; fostering open dialogue amongst team members; evaluating and responding to the strengths and weaknesses of self and unit members; and adapting to and learning from change, difficulties, and feedback.
Leads team in the proactive monitoring and/or response to known or emerging threats against the KP network.
Effectively communicates investigative findings to non-technical audiences.
Provides consultation in regular operations meeting with Cyber Risk Defense Center (CRDC) teams.
Drives closed loop processes on security efforts by providing feedback to the TDA leads and/or leadership.
Demonstrates a consulting value by recommending adjustments to the collection strategy for deltas in scope, size, or emerging security threats. 3-3
Drives information fusion procedures across operations and engineering, including activities such as Use Case planning/development, Use Case quality assurance validation, and response procedure documentation.
Serves as a liaison between stage teams and upper management by identifying issues, improvement areas, or security/architectural gaps and suggesting appropriate improvements.
Drives the development of the CRDC intellectual capital by leading process or procedure improvements, consulting on brown bag training sessions, and leading the development of new training documents.
Builds partnerships with the CRDC Policy Engineers and Remediation teams to contain identified issues and determine the best approach for improving security posture.
Facilitates follow-up remediation design and review efforts related to highly complex security events.
Leads the investigation and triage of a wide variety of security events across cyber security domains.
Serves as a subject matter expert in performing complex data analyses to support security event management processes, including root cause analysis.
Coordinates the response and resolution of high impact or critical cyber security incidents.
Provides insight and influence in determining the strategic direction for the development and deployment of threat detection capabilities and/or incident response plans.
Drives the development and implementation of incident detection and/or handling processes which may include containment, protection, and remediation activities.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

OneTrust Consent Management SME - (Pleasanton, California, United States)

Tue, 09 Jun 2026 23:02:47 GMT

Subject Matter Expert (SME) to manage and expand our Consent Management Platform built on OneTrust. This role will ensure compliance with global privacy regulations, optimize consent experiences across web and mobile, and integrate with enterprise tools such as Adobe Launch. The SME will be responsible for maintaining current services, scaling to new websites, and managing mobile SDK updates.
Manage OneTrust services: Oversee day-to-day operations of the Consent Management Platform, ensuring compliance and smooth user experience.

Expand to additional websites: Configure and deploy OneTrust consent solutions across new domains and digital properties.
Script management via Adobe Launch: Implement and maintain blocking scripts, ensuring proper tag firing and privacy compliance.
Mobile SDK updates: Manage OneTrust SDK integrations for iOS and Android apps, including version upgrades and testing.
Privacy compliance monitoring: Stay current with GDPR, CCPA, and other global privacy regulations to ensure platform alignment.
Cross-functional collaboration: Work closely with marketing, IT, legal, and product teams to align consent management with business needs.
Documentation & training: Create clear documentation and provide training to internal stakeholders on OneTrust processes.

Job Summary:

This individual contributor is primarily responsible for translating business requirements and functional specifications into software solutions, for assisting in contributing to and leveraging the technical direction for the development of integrated business and/or enterprise application solutions, and for providing consultation to help ensure new and existing software solutions are developed.

Essential Responsibilities:

Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating and assigning resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks, as appropriate; and recognizing and capitalizing on improvement opportunities.
Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others and managers; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; and adapting to and learning from change, difficulties, and feedback.
As part of the IT Engineering job family, this position is responsible for leveraging DEVOPS, and both Waterfall and Agile practices, to design, develop, and deliver resilient, secure, multi-channel, high-volume, high-transaction, on/off-premise, cloud-based solutions.
Provides insight into recommendations for technical solutions that meet design and functional needs.
Translates business requirements and functional specifications into physical program designs, code modules, stable application systems, and software solutions by partnering with Business Analysts and other team members to understand business needs and functional specifications.
Assists in identification of specific interfaces, methods, parameters, procedures, and functions, as required, to support technical solutions.
Leads systems incident support and troubleshooting for complex and non-complex issues.
Supports component integration testing (CIT) and user acceptance testing (UAT) for application initiatives by providing triage, attending test team meetings, keeping the QC up-to-date, performing fixes and unit testing, providing insight to testing teams in order to ensure the appropriate depth of test coverage, and supporting the development of proper documentation.
Builds and maintains trusting relationships with internal customers and third party vendors to ensure the alignment, buy-in, and support of diverse project stakeholders.
Reviews and validates technical specifications and documentation.
Identifies specific interfaces, methods, parameters, procedures, and functions to support technical solutions while incorporating architectural designs.
Collaborates with architects and/or software consultants to ensure functional specifications are converted into flexible, scalable, and maintainable solution designs.
Provides implementation and post-implementation triage and support of business software solutions by programming and/or configuring enhancements to new or packaged-based systems and applications.
Reviews and makes changes to technical specifications and documentation.
Develops and executes unit testing to identify application errors and ensure software solutions meet functional specifications.
Writes technical specifications and documentation.
Ensures new and existing software solutions are developed with insight into industry best practices, strategies, and architectures.
Builds partnerships with IT teams and vendors to ensure written code adheres to company architectural standards, design patterns, and technical specifications.
Leads, mentors, and trains other technical resources to develop software applications.
Develops, configures, or modifies basic to moderately complex integrated business and/or enterprise application solutions within various computing environments by designing and coding component-based applications using programming languages.
Participates and coaches others in all software development lifecycle phases by applying and sharing an in-depth understanding of company and industry methodologies, policies, standards, and controls.
Assists with project estimation throughout the PLC.
Develops and maintains specialist knowledge of database concepts, object and data modeling techniques and design principles, and a detailed knowledge of database architectures, software, and facilities. Analyses data requirements to establish, modify, or maintain object/data models. Evaluates potential solutions, demonstrating, installing, and commissioning selected products.
Takes responsibility for the accessibility, retrievability, and security of specific subsets of information. Provides advice on the transformation of information from one format/medium to another, where appropriate. Maintains and implements information handling procedures. Enables the availability, integrity, and search ability of information through the application of formal data structures and protection measures. Manipulates specific data from information services to satisfy local or specific information needs.

IT Applications Engineer IV - Oracle HCM, Talent Management, Compensation - (Pleasanton, California, United States)

Tue, 09 Jun 2026 23:02:47 GMT

** PLEASE NOTE: Salary ranges are geographically based and the posted range reflects the Northen CA region. Lower salary ranges will apply for other labor markets outside of NCAL

Overview:

The IT Applications Engineer IV is a senior individual contributor supporting the Advanced Compensation and Talent Management team within Oracle HCM. This role is responsible for designing, configuring, testing, and deploying enhancements across the Talent Management and Workforce Compensation modules. You will maintain and optimize solutions through quarterly Oracle updates and support key annual processes such as Performance and Annual Compensation cycles. The role requires strong collaboration with business stakeholders to understand complex processes, translate requirements into functional and technical specifications, and deliver high-quality innovative system solutions. You will work closely with the Product Director, solution architects, team members, testing resources, release train engineers, and Oracle partners to plan and execute work effectively.

Job Summary:

Essential Responsibilities:

Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating and assigning resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks, as appropriate; and recognizing and capitalizing on improvement opportunities.
Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others and managers; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; and adapting to and learning from change, difficulties, and feedback.
As part of the IT Engineering job family, this position is responsible for leveraging DEVOPS, and both Waterfall and Agile practices, to design, develop, and deliver resilient, secure, multi-channel, high-volume, high-transaction, on/off-premise, cloud-based solutions.
Provides insight into recommendations for technical solutions that meet design and functional needs.
Translates business requirements and functional specifications into physical program designs, code modules, stable application systems, and software solutions by partnering with Business Analysts and other team members to understand business needs and functional specifications.
Assists in identification of specific interfaces, methods, parameters, procedures, and functions, as required, to support technical solutions.
Leads systems incident support and troubleshooting for complex and non-complex issues.
Supports component integration testing (CIT) and user acceptance testing (UAT) for application initiatives by providing triage, attending test team meetings, keeping the QC up-to-date, performing fixes and unit testing, providing insight to testing teams in order to ensure the appropriate depth of test coverage, and supporting the development of proper documentation.
Builds and maintains trusting relationships with internal customers and third party vendors to ensure the alignment, buy-in, and support of diverse project stakeholders.
Reviews and validates technical specifications and documentation.
Identifies specific interfaces, methods, parameters, procedures, and functions to support technical solutions while incorporating architectural designs.
Collaborates with architects and/or software consultants to ensure functional specifications are converted into flexible, scalable, and maintainable solution designs.
Provides implementation and post-implementation triage and support of business software solutions by programming and/or configuring enhancements to new or packaged-based systems and applications.
Reviews and makes changes to technical specifications and documentation.
Develops and executes unit testing to identify application errors and ensure software solutions meet functional specifications.
Writes technical specifications and documentation.
Ensures new and existing software solutions are developed with insight into industry best practices, strategies, and architectures.
Builds partnerships with IT teams and vendors to ensure written code adheres to company architectural standards, design patterns, and technical specifications.
Leads, mentors, and trains other technical resources to develop software applications.
Develops, configures, or modifies basic to moderately complex integrated business and/or enterprise application solutions within various computing environments by designing and coding component-based applications using programming languages.
Participates and coaches others in all software development lifecycle phases by applying and sharing an in-depth understanding of company and industry methodologies, policies, standards, and controls.
Assists with project estimation throughout the PLC.
Develops and maintains specialist knowledge of database concepts, object and data modeling techniques and design principles, and a detailed knowledge of database architectures, software, and facilities. Analyses data requirements to establish, modify, or maintain object/data models. Evaluates potential solutions, demonstrating, installing, and commissioning selected products.
Takes responsibility for the accessibility, retrievability, and security of specific subsets of information. Provides advice on the transformation of information from one format/medium to another, where appropriate. Maintains and implements information handling procedures. Enables the availability, integrity, and search ability of information through the application of formal data structures and protection measures. Manipulates specific data from information services to satisfy local or specific information needs.

Cyber Risk Defense Principal Advisor - (Pleasanton, California, United States)

Tue, 09 Jun 2026 23:02:48 GMT

Job Summary:

This senior level employee is primarily responsible for managing and directing the maintenance and protection of integrity and reliability of the security of data, systems and networks.

Essential Responsibilities:

Drives the execution of multiple work streams by identifying customer and operational needs; developing and updating new procedures and policies; gaining cross-functional support for objectives and priorities; translating business strategy into actionable business requirements; obtaining and distributing resources; setting standards and measuring progress; removing obstacles that impact performance; guiding performance and developing contingency plans accordingly; solving highly complex issues; and influencing the completion of project tasks by others.
Practices self-leadership and promotes learning in others by soliciting and acting on performance feedback; building collaborative, cross-functional relationships; communicating information and providing advice to drive projects forward; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership; influencing, mentoring, and coaching team members; fostering open dialogue amongst team members; evaluating and responding to the strengths and weaknesses of self and unit members; and adapting to and learning from change, difficulties, and feedback.
Leads team in the proactive monitoring and/or response to known or emerging threats against the KP network.
Effectively communicates investigative findings to non-technical audiences.
Provides consultation in regular operations meeting with Cyber Risk Defense Center (CRDC) teams.
Drives closed loop processes on security efforts by providing feedback to the TDA leads and/or leadership.
Demonstrates a consulting value by recommending adjustments to the collection strategy for deltas in scope, size, or emerging security threats. 3-3
Drives information fusion procedures across operations and engineering, including activities such as Use Case planning/development, Use Case quality assurance validation, and response procedure documentation.
Serves as a liaison between stage teams and upper management by identifying issues, improvement areas, or security/architectural gaps and suggesting appropriate improvements.
Drives the development of the CRDC intellectual capital by leading process or procedure improvements, consulting on brown bag training sessions, and leading the development of new training documents.
Builds partnerships with the CRDC Policy Engineers and Remediation teams to contain identified issues and determine the best approach for improving security posture.
Facilitates follow-up remediation design and review efforts related to highly complex security events.
Leads the investigation and triage of a wide variety of security events across cyber security domains.
Serves as a subject matter expert in performing complex data analyses to support security event management processes, including root cause analysis.
Coordinates the response and resolution of high impact or critical cyber security incidents.
Provides insight and influence in determining the strategic direction for the development and deployment of threat detection capabilities and/or incident response plans.
Drives the development and implementation of incident detection and/or handling processes which may include containment, protection, and remediation activities.

Financial Planning & Analysis Analyst V Medicaid - (Oakland, California, United States)

Tue, 09 Jun 2026 23:02:48 GMT

Job Summary:

This senior level employee is primarily responsible for conducting complex financial assessment and modeling efforts, leading internal audit processes, creating budgets and forecasts, completing costing activities, and developing reports on region/business unit performance.

Essential Responsibilities:

Practices self-leadership and promotes learning in others by building relationships with cross-functional stakeholders; communicating information and providing advice to drive projects forward; influencing team members within assigned unit; listening and responding to, seeking, and addressing performance feedback; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership and mentoring junior team members; creating and executing plans to capitalize on strengths and develop weaknesses; and adapting to and learning from change, difficulties, and feedback.

Conducts or oversees business-specific projects by applying deep expertise in subject area; promoting adherence to all procedures and policies; developing work plans to meet business priorities and deadlines; determining and carrying out processes and methodologies; coordinating and delegating resources to accomplish organizational goals; partnering internally and externally to make effective business decisions; solving complex problems; escalating issues or risks as appropriate; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and evaluating recommendations made by others.

Evaluates the business environment by leading financial assessments (e.g., Situational, Strengths/Weaknesses/Opportunities/Threats, Opportunity-Based Strategic Planning, system value chain analysis); and interpreting and communicating information in reports summarizing business, financial, or economic data.

Leads internal audit process, reviews audit results, and engages with auditors to resolve material weaknesses, implement changes to internal controls and proactively assess high risk areas.

Creates budgets and/or forecasts in accordance with business strategic initiatives by interpreting and communicating budgeting trends; communicating results of budget and complex forecasting; participating in the development of department/regional budgets; and making recommendations.

Advises region/business unit leaders on strategic fiscal matters by developing and designing regular and special reports for both financial and statistical matters in order to facilitate financial management throughout the organization; leading regular meetings with leadership to review financial results for their areas; and acting as an internal consultant to Kaiser Senior Management team on reading and interpreting financial results, analyzing variances, and improving performance.

Conducts complex financial modeling by developing best-practice and complex models; analyzing and optimizing risk alternatives; developing what-if scenarios and forecasts using in-house models or software; and making recommendations.

Evaluates the business vision, objectives, and strategic initiatives by performing financial analysis to evaluate financial impact of strategies and initiatives.

Completes costing activities by identifying cost avoidance and cost recovery opportunities and applying solutions.

Evaluates performance/operations/financial state by using and recommending improvements; developing and implementing new templates (e.g., cash flow, RFA process, weekly unit case report) and computer applications; leading the completion of financial analyses (e.g., operating cash flow analyses, benchmarking, pro forma P&L, line item walk forwards, volume building blocks, NPV, IRR, Discounted Cash Flow, statistical analyses, economic analyses); evaluating results; and leading the completion of variance analysis (e.g., volume, P&L line item, cost of goods, rate).

Reports region/business unit financial information by reviewing evaluation of financial trends, data analysis reports, and forecasts of income and expense; suggesting changes to Leadership based on assets, liabilities, revenues, and expenses; and reviewing the data/inputs from region/business unit systems to support analyses (e.g., membership and utilization reports, volume reporting, day sales inventory, analysis spreadsheets, investment schedules).

Supports field operations by analyzing and interpreting their operational/financial performance; and recommending areas of improvement.

Leads Financial Statement Analysis of business partners (e.g., suppliers, customers, co-packers, acquisition targets) by reviewing information reported from software systems (Internet, Bloomberg, and D&B), annual reports, and/or interviews; communicating the financial status (viability) of business partners; and evaluating risk implications.

Improves financial performance by analyzing and interpreting financial trends; partnering with business leaders to identify actions that address performance issues; and implementing enhancements to operational issues in order to improve performance.

Informs strategic financial planning by interpreting and making recommendations based on financial, utilization, and benchmark data.

Drives strategic financial planning by preparing and analyzing recommendations for financial plans, acquisition activity, financial requirements, and operating forecasts; and interpreting financial concepts for financial planning and control.

SVP, Kaiser Permanente Health Plan - CA Market - (Oakland, California, United States)

Tue, 09 Jun 2026 23:02:50 GMT

Job Summary:

The Senior Vice President, Kaiser Permanente Health Plan (SVP, KPHP) is a collaborative, strategic leader responsible for the overall health plan performance, growth, and profitability across all product lines within their market(s). This role requires strong communication, adaptability, and the ability to build consensus in a complex, matrixed environment. The SVP partners closely with Regional Presidents (RP), Executive Medical Directors (EMDs), and national function leaders to drive membership growth, revenue, and margin sustainability.

Key responsibilities encompass overseeing line of business performance specifically for membership growth, mix, and rate setting, underwriting, health plan operations, and customer and broker relationships. The leader is also responsible for the evaluation of trend and trend drivers for both customer rate rationalization and affordability management. The role works directly with various teams to provide and support network management, contracting, operational setup, billing, and payment integrity, as well as other essential health plan services. This involves collaborating with leaders at national, regional, and care delivery levels to ensure outstanding value and quality for both members and customers.

The SVP of KPHP will collaborate with the Regional President and EMDs to evaluate strategic health plan line of business membership opportunities and challenges, and to create and implement subsequent business plans. Further, the position is responsible for the development and execution of health plan strategies to ensure they are coordinated across different regions, business areas, and products, supporting key performance goals. Duties include anticipating changes in policy, using market insights and data, and assessing membership trends to spot and pursue growth prospects. The SVP will turn these findings into practical strategies that drive improvement in health plan performance.

The SVP, KPHP, Regional Presidents, and EMDs for each market operate together as a unified team. The organization-s success depends on cross-functional collaboration and shared accountability. Integrated leadership is the strength of Kaiser Permanente-s model that drives distinctive quality and affordability. The SVP aligns efforts through regular, structured collaboration to ensure clarity, consistency, and progress toward shared goals. Each leader is responsible for driving performance in their respective domain, delivering key metrics, actions, and updates, while working together on the collective vision for the market.

The SVP is responsible for the market-s health plan success, contributing to profit and loss results and ensuring financial performance aligns with budget and long-term plans. This leader anticipates market changes, leverages data and insights, works with key leaders across the organization to ensure regulatory compliance and to enhance the member experience. Success in this role depends on effective collaboration, shared accountability, and commitment to Kaiser Permanente-s mission of integrated, value-based care.

Essential Responsibilities:

Partnership with Regional President(s) and Executive Medical Director(s): Collaborate with regional president(s) and Executive Medical Director(s) to align and lead operations and initiatives to achieve market leading growth and total margin.
Strategic Planning & Alignment: Partner with Regional Presidents (RP) and Executive Medical Directors (EMDs) to define health plan strategic priorities by defining revenue sufficiency, target markets, products, and capital needs. Completes competitive intelligence and market SWOT development and product market fit to ensure strategies are aligned across geographies, business lines, and products.
Performance & Growth Management: Drive financial and health plan operational success by partnering with regional leaders, supporting sustainable health plan revenue growth, profitability, and market competitiveness across all product lines.
Rate Setting & Underwriting: Partners with RP to lead rate setting and partners with underwriting and actuarial teams to ensure competitive pricing, revenue sufficiency, and regulatory compliance.
Network Management: Collaborate with national function leaders and regional president to design, build, and maintain provider networks that support high-quality, cost-effective care and member satisfaction.
Medical Cost Trend Management: Partner with the national function leaders and regional president and seek consultation of EMD to support analytic and contracting strategies to control medical cost trends while maintaining quality of care and member satisfaction.
Drive local market accurate and comprehensive diagnostic coding: Collaborate with national function leaders, Care Delivery Operations, regional president and EMDs to provide complete diagnostic coding for all risk-adjustable business lines, including individual, small business, Medicare, and Medicaid.
Customer & Broker Relationships: Foster strong relationships to improve retention, satisfaction, and market presence.
Go-to-Market & Sales Leadership: Partner with marketing and sales teams to develop and execute local market strategies for brand awareness, member acquisition, and retention.
Line of Business Leadership: Partner with RP and EMD, with direct responsibility for contributing to line of business P&L results, focusing on margin targets through growth, revenue optimization, effective management, and risk mix. Oversees health plan administrative costs and works with national leadership to maintain the right mix of business and revenue within local markets.
Commercial Lines of Business
Drive financial and operational performance across commercial product lines, including individual.
Set competitive rates and benefits to support growth and market needs.
Partners to ensure network adequacy, compliance, and member satisfaction.
Partner to support affordability action plans and analyze medical spending.
Medicare Line of Business
Optimize benefits and bids to maximize competitiveness.
Maintain compliance with CMS regulations and drive quality ratings.
Improve risk adjustment accuracy
Partner to ensure effective population health programs and support affordability action plans
Works with key leaders to support the success of the Medicare Stars program, inclusive of action plans aimed at achieving high MCAHPS and NPS.
Medicaid Line of Business
Partner to ensure effective population health programs and support affordability action plans
Partners to ensure compliance with CMS and state regulations.
Partner for network adequacy and member satisfaction through collaborative action plans aimed at achieving high CAHPS and NPS
Regulatory & Compliance Oversight: Partner with national function leaders to ensure compliance with all federal and state regulations across product lines, including Medicare Advantage, Medicaid, and ACA marketplaces.
Team Leadership: Lead and mentor a cross-functional matrixed team across business management, network, underwriting, actuarial, and government affairs functions. Build a high performing, engaged workforce aligned with KP-s mission and objectives.
Measurement & Accountability: Partner with national function leaders to implement measurement systems and operating models to track growth and margin performance, aligned with enterprise and health plan priorities.

Senior Auditor / Audit Analyst IV - (Pasadena, California, United States)

Tue, 09 Jun 2026 23:02:50 GMT

Job Summary:

This individual contributor is primarily responsible for leading or managing the field execution of audits, reviews, and special projects.

Essential Responsibilities:

Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; and adapting to and learning from change, difficulties, and feedback.

Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks as appropriate; and recognizing and capitalizing on improvement opportunities.

Supports assessment of organizational activities designed to add value and improve the organizations operations by identifying and evaluating risks and controls; and recommending improvements for the processes in focus.

Leads or manages the field execution of diverse audits, reviews, and special projects by identifying key risks and assessment of project scope alternatives to identify an appropriate testing approach; leading the planning, scheduling, and field supervision of assigned projects; reviewing work papers or other documentation; and adhering to professional standards.

Participates in department initiatives.

Senior Director, National Sales and Account Management Business Services - (Pasadena, California, United States)

Tue, 09 Jun 2026 23:02:51 GMT

Technical Summary:

This position is responsible for leading the quoting shared service to ensure a consistent experience across multi-market Mid-Large and National Accounts customers and prospects and driving the strategy to scale this model to additional customers in future business cycles. In addition, this role is accountable for several key strategic programs with broad based impact across Sales & Account Management all focused on building a seamless quoting experience across Kaiser Permanente and laying the foundation for broader growth.

Job Summary:

Oversees the delivery, execution, and sustainment of process improvement (PI) engagements including kaizen. Ensures consultation is provided to stakeholders and process owners by building and nurturing trusted partnerships between stakeholders and teams to drive process improvements. Oversees the development of strategic plans which ensure alignment of organizational objectives, business priorities, and process improvement initiatives. Serves as a lead advocate for continuous improvement by establishing cutting edge industry practices, standards, and benchmarks. Champions large and complex change management activities associated with care delivery or clinical initiatives and oversees team members in performing complex data analyses to drive care delivery or clinical initiatives.

Essential Responsibilities:

Builds organizational capacity and prepares high potentials for growth opportunities and advancement; builds collaborative networks inside and outside the organization for self and others. Provides framework for soliciting and acting on performance feedback; drives collaboration to set goals and provide open feedback and coaching to foster performance improvement. Models and drives continuous learning and oversees the recruitment, selection, and development of talent; stays current with industry trends, benchmarks, and best practices; ensures performance management guidelines and expectations to achieve business needs. Acts as a thought leader on industry trends, benchmarks, and best practices; shares best practices within and across teams to drive improvement. Motivates and empowers teams; maintains a highly skilled and engaged workforce by aligning cross-functional resource plans with business objectives. Provides guidance when difficult decisions need to be made; creates opportunities for expanded scope of decision making and impact across teams.
Oversees the operation of multiple units and/or departments by identifying member and operational needs; ensures the management of work assignment allocation and completion; translates business strategy into actionable business requirements; ensures products and / or services meet member requirements and expectations while aligning with organizational strategies. Engages strategic, cross-functional business units to champion and drive support for business plans and priorities; assumes responsibility for decision making; sets standards, measures progress, and ensures resolution of escalated issues. Sets and communicates goals and objectives; analyzes resources, costs, and forecasts and incorporates them into business plans; obtains and distributes resources. Anticipates and removes obstacles that impact performance; addresses performance gaps and implements contingency plans accordingly; ensures teams accomplish business objectives; serves as a subject-matter expert and trusted source to executive leadership; provides influence and consultation in the development of the larger organizational or business strategy.
Oversees the delivery, execution, and sustainment of process improvement (PI) engagements including kaizen by ensuring the use of advanced methods and tools to ensure the development of stakeholder capabilities for process change and improvement into long-term strategies and business goals; guiding the deployment and integration of data-driven PI principles, tools, and problem-solving methods including Lean/Six Sigma concepts and techniques; guiding high performance team capabilities to harness collective intelligence and take quick action to test ideas and achieve real time business results; defining the future direction for the design and development of process architecture and recommendation documents; taking accountability for realization of results; and presenting results and recommendations to executive management as appropriate.
Ensures consultation is provided to stakeholders and process owners by building and nurturing trusted partnerships between stakeholders and teams to drive process improvements; overseeing the development of management systems to sustain process changes; driving a culture of learning to drive stakeholder process improvement leadership competencies; overseeing stakeholder training; and providing ongoing coaching to executive management in order to build a continuous improvement mindset and culture, and to build capabilities that drive results.
Oversees the development of strategic plans which ensure alignment of organizational objectives, business priorities and process improvement initiatives by ensuring performance metrics, standards, and methods are defined, developed, and evaluated to establish process success; partnering with executive stakeholders, often with competing/conflicting objectives, to ensure cohesive and reachable metrics; reviewing and refining strategic plans and performance metrics as appropriate to define the long-term direction; and overseeing a portfolio of diverse and complex initiatives to ensure delivery of measurable results and alignment with strategic objectives.
Serves as a lead advocate for continuous improvement by establishing cutting edge industry practices, standards, and benchmarks; attending and presenting at roadshows, conferences, and speaking events; leading the ongoing enhancement of process improvement practices, standards, and methods across KP; and serving as an advocate to ensure continuous learning and improvement is championed as a people strategy.
Champions large and complex change management activities associated with care delivery or clinical initiatives by engaging and influencing stakeholders to obtain support and buy in for changes; partnering with executive management, project champions, and clinical owners to communicate and align improvement initiatives with strategic objectives; determining appropriate change management method and approach to meet long-term business goals; and ensuring stakeholders embrace a change management mindset, understand intent and purpose, and foster a culture of change.
Oversees team members in performing complex data analyses to drive care delivery or clinical initiatives by providing advice on appropriate data analysis tools and approach to assess performance; providing advice on suitable data gathering and analysis methods (e.g., process observation, hard data, etc.); defining data requirements and obtaining customer agreements, including customer requirements as appropriate; and forecasting and alleviating risks through data-driven analysis.

Process Improvement Bachelor's Intern - (Pasadena, California, United States)

Tue, 09 Jun 2026 23:02:51 GMT

2026 Summer Intern

Location:

This internship role is scheduled to be flexible. Please be prepared to spend part of your time working remotely and part of your time working at the following address: 393 E. Walnut St., Pasadena, 91188.

Department Details:

KP Insight AIM provides enterprise-wide enriched data and metrics to support the needs of Kaiser Permanente-s reporting and analytic communities.

Internship Projects:

The position will be responsible for performing analysis, testing and interpretation of processes and data to provide actionable insights to support organizational objectives. This role will be responsible for supporting DevOps, Data Analytics and Reporting, and collaboration with cross-functional teams to understand business requirements, prioritize analytics initiatives, and communicate findings and recommendations effectively.

Target Majors:

Computer Science; Math/Statistics; Data Science; Data Analytics

Target Skillset:

SQL, Python, Data Analysis, Excel

Job Summary:

Lay the groundwork for a dynamic future with an industry leader. At Kaiser Permanente, youll forge lasting relationships with colleagues across the organization while enjoying the opportunity to grow your experience and hone your expertise on assignments that have real impact. Our interns have worked on everything from analyzing financial software and developing new marketing strategies, to designing mobile apps and helping clinicians improve care delivery. We want you to get the most out of your time here and will give you projects that challenge you to think freely, question thoroughly, and explore deeply.

Essential Responsibilities:

Contributing to a designated project or initiative to meet a KP business objective.
Report development and analytics.
Project management - planning, execution, and measurement.
Learning new applications needed to complete assignments or support the execution of business objectives.
Job shadowing in other functional areas.
Performing additional duties as required.

Lead Content Strategist IV - (Pasadena, California, United States)

Tue, 09 Jun 2026 23:02:51 GMT

Overview: The Lead Content Strategist will develop and execute journey-based content strategies for high-impact marketing campaigns, leveraging audience segmentation and personalization. They use data-driven insights to optimize channels, content, and messaging for brand consistency and audience resonance. They are responsible for leading content orchestration and journey mapping to deliver scalable, aligned experiences across programs and touch points.

Job Summary:

In addition to the responsibilities listed above, this position is also responsible for contributing to the planning, creation, and editing of digital content for digital experiences across channels by determining and executing the generation and documentation of digital content (e.g., editorial, educational, videos, icons, illustrations, infographics) for KP products, applications, and architectures; enacting strategies when applying KP brand standards, KP editorial style, Associate Press style, legal requirements, accessibility, and web and application user interface (UI) best practices to moderately complex digital content development, and mentors others; collaborating with internal stakeholders (e.g., clinical, legal, regulatory, marketing, business/product) to convert key messages into approved content for distribution, with review upon completion; and applying advanced knowledge when developing creative brief templates and consulting with moderate impact clients to create the agreed upon deliverable.

Essential Responsibilities:

Promotes learning in others by proactively providing and/or developing information, resources, advice, and expertise with coworkers and members; builds relationships with cross-functional/external stakeholders and customers. Listens to, seeks, and addresses performance feedback; proactively provides actionable feedback to others and to managers. Pursues self-development; creates and executes plans to capitalize on strengths and develop weaknesses; leads by influencing others through technical explanations and examples and provides options and recommendations. Adopts new responsibilities; adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; champions change and helps others adapt to new tasks and processes. Facilitates team collaboration to support a business outcome.
Completes work assignments autonomously and supports business-specific projects by applying expertise in subject area and business knowledge to generate creative solutions; encourages team members to adapt to and follow all procedures and policies. Collaborates cross-functionally and/or externally to achieve effective business decisions; provides recommendations and solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Supports the development of work plans to meet business priorities and deadlines; identifies resources to accomplish priorities and deadlines. Identifies, speaks up, and capitalizes on improvement opportunities across teams; uses influence to guide others and engages stakeholders to achieve appropriate solutions.
Contributes to digital content governance efforts by: independently synthesizing content for documenting and evolving the enterprise content standards and best practices; providing consultation and guidance regarding standard to moderately complex project-level content to ensure adherence to the enterprise content standards; developing an advanced knowledge of a respective functional area (e.g., taxonomy, asset management, domains, search engine optimization (SEO), brand, editorial) to enhance program performance and execution; guiding others to and comprehensively integrating processes, resources, and interactions needed to effectively develop, produce, and maintain digital content throughout the content lifecycle; and independently utilizing industry-standard tools to monitor adherence and manage the moderately complex execution of the respective enterprise content standards.
Supports efforts to manage content lifecycle and deliver efficient and scalable digital content experiences by: executing, reviewing, and improving useful and usable content (e.g., User Experience (UX), editorial, product) strategies across channels; applying and troubleshooting the application of authoring or content templates to standardize digital products; performing routine to moderately complex analyses on content performance data to inform strategy insights and optimizations across channels (e.g., adapting content for context and channel); planning, executing, and organizing content audits, hierarchies, journey maps, and other digital product artifacts to inform content and product decisions; leveraging and analyzing moderately complex lifecycle management practices to inform content strategies, guiding others to do the same; using a comprehensive foundational knowledge of digital content creation processes and standards (e.g., enterprise brand and editorial standards, legal/contractual requirements, best practices) to suggest standard and nonstandard revisions and/or improvement; applying advanced strategies for effectively managing multiple iterations of content for prototypes, including content in authoring templates when working with end-to-end content development workflows; designing and mentoring others to design moderately complex dynamic personalized content experiences; reviewing, updating, and improving portfolios and/or large content areas and reviewing and ensuring accurate identification of needs for current state, including conducting content inventory, evaluating content analytics, and defining metrics and calls-to-action; and modeling engagement and building relationships with internal customers and junior colleagues to inform digital content.
Facilitates the digital production of content by: applying advanced strategies when building, creating, managing, releasing, and/or publishing content within the content management system(s); independently executing workflow tasks and overall processes to ensure optimal performance while also troubleshooting problems; reporting and resolving moderately complex production content incidents in a timely manner throughout the publication process and post-production; requesting defect fixes, enhancements, and maintenance changes within content management systems and conducting user acceptance testing (UAT) independently; planning for, executing, and ensuring the identification of appropriate processes, tasks, and stakeholders for each content initiative to ensure the efficient and timely delivery of digital content; leading proactive communication with engineering and content architecture teams to ensure moderately complex content management strategy aligns with best practices; and triaging, and if possible, resolving routine to moderately complex defects logged by quality assurance teams or escalating to senior team members.

Marketing Consultant IV, Campaign Execution - (Chicago, Illinois, United States)

Tue, 09 Jun 2026 23:02:51 GMT

Overview: This role operates at an agency level as a Creative Campaign manager and is responsible for ensuring the highest standards of brand advertising and creative content across a variety of campaigns, producing compelling omnichannel content, and managing the end-to-end creative process. This senior individual contributor will oversee creative campaign elements, route content for key stakeholder and legal reviews, collaborate with internal and external partners and/or agencies, and lead day-to-day activity tied to creative agency projects to deliver impactful marketing initiatives.

Job Summary:

In addition to the responsibilities listed below, this position is responsible for developing tools, assets, insights and guidance to deploy consistent, effective and differentiated brand messaging across all communication touch points and experiences, aimed at increasing brand equity, awareness and preference, under the guidance of more senior employees.

Essential Responsibilities:

Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; and adapting to and learning from change, difficulties, and feedback.
Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks as appropriate; and recognizing and capitalizing on improvement opportunities.
Develops and implements strategic go-to-market plans by managing relationships with channel partners; assessing and validating channel partner needs and performance on an ongoing basis; investigating audience needs using data-driven learnings to evaluate and identify new multi-channel opportunities; and leading channel marketing programs to drive go-to-market strategies.
Develops and executes integrated marketing communications programs and strategies by integrating business-to-business, business-to-consumer, and line of business; working with market research and data analytics teams to understand stakeholder attitudes and needs; translating insights into promotional strategies; working with enterprise teams to align activities; communicating consistent positioning and messages across all media; evaluating effectiveness of plans, programs, and campaigns; and making recommendations to optimize campaigns.
Conducts market data collection and synthesis by interpreting data and insights to turn them into actionable, evidence-based marketing plans; partnering with research and strategy teams to gather marketplace and consumer dynamics to drive marketing strategies; defining market research needs; partnering with analytics teams to drive marketing strategies and track performance; and reporting and optimizing ROI on strategies and tactics.
Provides direction to creative team by gathering data, research, and customer input and sign-off to develop an understanding of the work; collaborating with communication and marketing teams; developing and writing complete creative briefs that inform and inspire writers, designers, and other creative professionals; reviewing the completed brief with the customer and relevant stakeholders; and presenting the brief.
Manages marketing projects by developing and updating project plans; identifying and managing cross-functional stakeholder contacts; assembling teams based on project needs and team member strengths; forecasting and adhering to project budget; participating in vendor selection; managing vendor relationships; and presenting project updates.
Designs and implements marketing strategies by ensuring strategies support membership growth, retention, and product/service promotion initiatives to meet business goals; developing strategic plan deliverables; verifying brand consistency and brand standard compliance through all marketing channels; conducting and leveraging market research to identify new opportunities and/or validate assumptions; analyzing sales and marketing metrics; creating reports and presenting results; tracking progress to overall enterprise objectives; and driving improvement and optimization efforts toward established goals.

End-to-End Marketing Project Manager IV - Reimagine Retention - (Pasadena, California, United States)

Tue, 09 Jun 2026 23:02:51 GMT

Overview: Kaiser Permanente-s National Marketing team drives growth, retention, and brand relevance across multiple lines of business. As the Marketing Project Manager IV, leads end-to-end delivery of complex marketing projects and campaigns - from intake and scoping through planning, execution, launch, and post-launch learnings. Coordinates cross-functional teams (e.g., strategy, brand, creative, media, analytics, operations) to keep work moving, manage timelines and risks, and ensure deliverables align with business objectives and agreed standards. Hands-on with the details in a matrixed environment, bringing structure and predictability to fast-moving, high-visibility marketing work.

Job Summary:

In addition to the responsibilities listed below, this senior individual contributor position is responsible for leading or assisting in the management of operational aspects of creative and/or marketing for a variety KP products, projects, and initiatives; coordinating multi-channel and multi-platform strategic marketing campaigns; ensuring that the job intake, scheduling, assignment, and quality control procedures, along with the work provided by support vendors, produce the high-quality deliverables required for overall project success; monitoring and tracking project budgets, invoices, scoping, scheduling, and prioritization; overseeing job trafficking, reporting, supply ordering, vendor relations and billing, job archiving, equipment and maintenance, and legal and compliance review; administering project management software; and ensuring that required department records are kept up to date and available for internal/external audit or oversight review.

This role is also responsible for providing end-to-end logistical support to marketing, creative, and production teams; establishing and upholding service level agreements between creative teams and other internal departments, including stakeholder management, production schedules, and project related vendor deliverables; managing all creative and editorial services production activities, including reviewing creative briefs, assigning jobs, prioritizing work, securing approvals, and expediting crisis jobs; assisting in the technical preparation of vendor files, finalization of job specifications, blue line and other proofing reviews, and distribution for approvals; providing innovative production solutions for ensuring products are on time and on budget; and contributing to internal department initiatives, including updating and creating processes, documentation, tools, etc.

Essential Responsibilities:

Promotes learning in others by proactively providing and/or developing information, resources, advice, and expertise with coworkers and members; builds relationships with cross-functional/external stakeholders and customers. Listens to, seeks, and addresses performance feedback; proactively provides actionable feedback to others and to managers. Pursues self-development; creates and executes plans to capitalize on strengths and develop weaknesses; leads by influencing others through technical explanations and examples and provides options and recommendations. Adopts new responsibilities; adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; champions change and helps others adapt to new tasks and processes. Facilitates team collaboration to support a business outcome.
Completes work assignments autonomously and supports business-specific projects by applying expertise in subject area and business knowledge to generate creative solutions; encourages team members to adapt to and follow all procedures and policies. Collaborates cross-functionally and/or externally to achieve effective business decisions; provides recommendations and solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Supports the development of work plans to meet business priorities and deadlines; identifies resources to accomplish priorities and deadlines. Identifies, speaks up, and capitalizes on improvement opportunities across teams; uses influence to guide others and engages stakeholders to achieve appropriate solutions.
Manages large-scale projects from initiation to close-out. Develops, analyzes, and manages moderately complex project plans which include scope identification and management, schedule, inter-dependencies, and resource forecast. Manages and monitors project financials for large projects. Monitors overall project performance (e.g., on time, on budget, within scope, and with quality) against plan, ensuring measurement of business benefits and outcomes, and makes adjustments as needed. Manages project activities related to organizational change management (e.g., development and execution of user adoption, implementation, and training plans) as defined by the project. Drives allocation of resources, establishes schedules, and task assignments to ensure established project management practices are in place.
Leads the work of project team members. Requests and coordinates internal and/ or external resources based on the alignment of team member skills and project demands. Promotes project vision and objectives with project team. Delivers performance feedback to team members supervisors.
Proactively monitors and identifies project risks, issues, and trigger events by developing mitigation plans and strategies; and resolving or escalating risks or issues as appropriate.
Monitors adherence of project activities to policies and procedures by ensuring project plans and team members follow KP, departmental, and/or business line policies and procedures.
Ensures the alignment, buy-in, and coordination of diverse project stakeholders by building rapport with stakeholder teams, third party vendors, and senior management; and clarifying accountability and authority across stakeholders. Identifies and works closely with stakeholders, ensuring all appropriate stakeholders are represented and included. Provides insight to key stakeholders and project sponsors by developing project goals, setting the prioritization of deliverables, discussing involvement of business processes (e.g. project change management, communication) and facilitating decisions necessary for project delivery. Communicates tough issues to stakeholders while maintaining an independent opinion, providing recommendations, delivering presentations, and providing reports to various senior audiences.
Assists with reviews of vendor performance levels and ensures service level agreements are met. Partners with Procurement and/or Legal to develop service level and/or scope of work agreements as appropriate. Assists with contract negotiations with vendors and reviews project invoices submitted by vendors for accuracy.

End-to-End Marketing Project Manager IV - Second Sale - (Pasadena, California, United States)

Tue, 09 Jun 2026 23:02:51 GMT

Job Summary:

Essential Responsibilities:

Promotes learning in others by proactively providing and/or developing information, resources, advice, and expertise with coworkers and members; builds relationships with cross-functional/external stakeholders and customers. Listens to, seeks, and addresses performance feedback; proactively provides actionable feedback to others and to managers. Pursues self-development; creates and executes plans to capitalize on strengths and develop weaknesses; leads by influencing others through technical explanations and examples and provides options and recommendations. Adopts new responsibilities; adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; champions change and helps others adapt to new tasks and processes. Facilitates team collaboration to support a business outcome.
Completes work assignments autonomously and supports business-specific projects by applying expertise in subject area and business knowledge to generate creative solutions; encourages team members to adapt to and follow all procedures and policies. Collaborates cross-functionally and/or externally to achieve effective business decisions; provides recommendations and solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Supports the development of work plans to meet business priorities and deadlines; identifies resources to accomplish priorities and deadlines. Identifies, speaks up, and capitalizes on improvement opportunities across teams; uses influence to guide others and engages stakeholders to achieve appropriate solutions.
Manages large-scale projects from initiation to close-out. Develops, analyzes, and manages moderately complex project plans which include scope identification and management, schedule, inter-dependencies, and resource forecast. Manages and monitors project financials for large projects. Monitors overall project performance (e.g., on time, on budget, within scope, and with quality) against plan, ensuring measurement of business benefits and outcomes, and makes adjustments as needed. Manages project activities related to organizational change management (e.g., development and execution of user adoption, implementation, and training plans) as defined by the project. Drives allocation of resources, establishes schedules, and task assignments to ensure established project management practices are in place.
Leads the work of project team members. Requests and coordinates internal and/ or external resources based on the alignment of team member skills and project demands. Promotes project vision and objectives with project team. Delivers performance feedback to team members supervisors.
Proactively monitors and identifies project risks, issues, and trigger events by developing mitigation plans and strategies; and resolving or escalating risks or issues as appropriate.
Monitors adherence of project activities to policies and procedures by ensuring project plans and team members follow KP, departmental, and/or business line policies and procedures.
Ensures the alignment, buy-in, and coordination of diverse project stakeholders by building rapport with stakeholder teams, third party vendors, and senior management; and clarifying accountability and authority across stakeholders. Identifies and works closely with stakeholders, ensuring all appropriate stakeholders are represented and included. Provides insight to key stakeholders and project sponsors by developing project goals, setting the prioritization of deliverables, discussing involvement of business processes (e.g. project change management, communication) and facilitating decisions necessary for project delivery. Communicates tough issues to stakeholders while maintaining an independent opinion, providing recommendations, delivering presentations, and providing reports to various senior audiences.
Assists with reviews of vendor performance levels and ensures service level agreements are met. Partners with Procurement and/or Legal to develop service level and/or scope of work agreements as appropriate. Assists with contract negotiations with vendors and reviews project invoices submitted by vendors for accuracy.

Marketing Program Manager V - Reimagine Retention - (Pasadena, California, United States)

Tue, 09 Jun 2026 23:02:51 GMT

Overview: Kaiser Permanente-s National Marketing team is reshaping how we plan, deliver, and measure marketing across audiences, markets, and channels. As the Marketing Program Manager V, you will lead cross-functional, multi-workstream marketing programs that tie directly to enterprise growth, retention, and brand objectives. You will connect strategy to execution by structuring programs, aligning stakeholders, establishing governance and ways of working, and overseeing delivery across related projects and initiatives. In this role, you will anticipate and manage dependencies, drive issue and risk resolution, and create clear visibility for senior leaders through simple, meaningful program reporting. This position is ideal for someone who can think at the program and portfolio level, bring order to ambiguity, and help Marketing scale its impact through repeatable, well-managed ways of working.

Job Summary:

Manages large-scale programs or components with multiple workstreams and strategic business goals across departments, functions, or regions with responsibility and accountability for achieving program outcomes from initiation to close-out in an extended or open-ended time frame. Leads the work of large program teams by leading others in coordinating and monitoring internal and/or external resources. Proactively monitors, identifies, and mitigates program risks, issues, and trigger events by developing mitigation plans and strategies. Monitors compliance of program activities by ensuring program plans and team members adhere to relevant policies and procedures. Ensures the alignment, buy-in, engagement, and support of diverse program stakeholders. Reviews vendor performance levels, ensures service level agreements are met, and participates in contract negotiations with vendors.

Essential Responsibilities:

Promotes learning in others by communicating information and providing advice to drive projects forward; builds relationships with cross-functional stakeholders. Listens, responds to, seeks, and addresses performance feedback; provides actionable feedback to others, including upward feedback to leadership and mentors junior team members. Practices self-leadership; creates and executes plans to capitalize on strengths and improve opportunity areas; influences team members within assigned team or unit. Adapts to competing demands and new responsibilities; adapts to and learns from change, challenges, and feedback. Models team collaboration within and across teams.
Conducts or oversees business-specific projects by applying deep expertise in subject area; promotes adherence to all procedures and policies. Partners internally and externally to make effective business decisions; determines and carries out processes and methodologies; solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Develops work plans to meet business priorities and deadlines; coordinates and delegates resources to accomplish organizational goals. Recognizes and capitalizes on improvement opportunities; evaluates recommendations made; influences the completion of project tasks by others.
Manages large-scale programs or components with multiple workstreams and strategic business goals across departments, functions, or regions with responsibility and accountability for achieving program outcomes from initiation to close-out in an extended or open ended time frame. Develops, analyzes, and manages highly complex program plans which include scope identification and management, schedule, inter-dependencies, and resource forecast. Manages and monitors the program financials of large-scale programs. Monitors program performance to ensure programs effectively deliver maximum long term value or benefit to the organization, and makes adjustments as needed in an uncertain environment where scope may be fluid. Leads program activities related to organizational change management (e.g., development and execution of user adoption, implementation, and training plans) as defined by the program. Drives allocation of resources, establishes schedules, and task assignments to ensure established program management practices are in place. This role may perform project management duties in addition to program management responsibilities.
Leads the work of large program teams by monitoring internal and external resources. Leads others in requesting and coordinating internal and/ or external resources based on the alignment of team member skills and program demands. Communicates a clear vision of program goals and objectives to the team. Delivers performance feedback to team members supervisors.
Proactively monitors, identifies, and mitigates program risks, issues, and trigger events by developing mitigation plans and strategies; and resolving or escalating risks or issues as appropriate.
Monitors adherence of program activities to policies and procedures by ensuring program plans and team members follow KP, departmental, and/or business line policies and procedures.
Ensures the alignment, buy-in, engagement and support of diverse program stakeholders by building and maintaining relationships as well as communicating appropriately with internal customers, third party vendors, senior management, and business leaders; and clarifying accountability and authority across stakeholders. Identifies and works closely with key stakeholders based on their level of influence and decision making and ensures all appropriate stakeholders are represented and included. Provides insight to key stakeholders and program sponsors by developing program goals, setting the prioritization of deliverables, discussing involvement of business processes (e.g. program change management, communication) and facilitating decisions necessary for program delivery. Communicates tough issues to stakeholders while maintaining an independent opinion, providing recommendations, delivering formal presentations, and providing reports to various senior audiences. Engages with senior stakeholders to identify long term value to the organization and define success.
Reviews vendor performance levels and ensures service level agreements are met. Partners with Procurement and/or Legal to develop service level and/or scope of work agreements as appropriate. Participates in contract negotiations with vendors and reviews program invoices submitted by vendors for accuracy.

Compliance Consultant IV, Medical Coding - (Pasadena, California, United States)

Tue, 09 Jun 2026 23:02:51 GMT

*]:pointer-events-auto scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))] tabindex=-1 dir=auto data-turn-id=request-WEB:a8f09307-0f51-497c-b895-422e3d26231f-1 data-testid=conversation-turn-4 data-scroll-anchor=true data-turn=assistant>

Please note: The salary range will vary based on the candidate-s geographic location of residence

Risk Adjustment Operations is Kaiser Permanente-s commitment to ensuring accurate, compliant, and high-quality documentation and coding practices that strengthen our ability to deliver exceptional care and support sustainable health outcomes. Our work centers on developing innovative, scalable solutions that uphold regulatory standards, optimize coding workflows, and advance enterprise readiness for audit and oversight activities. We collaborate across clinical, operational, and technology teams to ensure equitable, consistent, and high-fidelity Risk Adjustment practices that reinforce long-term value for our members, providers, and communities.

The Compliance Consultant Medical Coding role partners across Kaiser Permanente teams to enhance coding accuracy, elevate documentation quality, and guide the implementation of strategic, compliant Risk Adjustment workflows.

This role supports enterprise operations through expert application of coding guidelines, strong understanding and comprehension of clinical standards, development of policies and procedures, and contributions to audit readiness. It also strengthens collaboration with PMGs and providers by co-designing workflows, supporting testing, and ensuring technology integration aligns with operational goals. Through strategic insight and disciplined process improvement, the Compliance Consultant Medical Coding helps advance scalable, compliant solutions that drive the success of Kaiser Permanente-s enterprise Risk Adjustment initiatives.\

Job Summary:

In addition to the responsibilities listed below, the position is responsible for serving as a compliance subject matter expert related to coding functions within all settings of care, maintaining compliance with national coding policies and procedures, assisting with coding questions and related topics, and auditing all lines of business for coding. Additionally, this position is responsible for assisting with the development of audit result reports to regional staff and senior management and supporting compliance and the Principles of Responsibility (KPs code of conduct).

Essential Responsibilities:

Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; and adapting to and learning from change, difficulties, and feedback.
Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks as appropriate; and recognizing and capitalizing on improvement opportunities.
Conducts company compliance activities by collaborating with internal and external stakeholders; applying established regulations and standards to compliance efforts; providing insight and recommendations for the design, development, and execution of strategic compliance initiatives; and documenting compliance activities.
Develops compliance reports by evaluating and summarizing compliance data, audit information, and potential risks and remedies; reporting to management on key compliance drivers, liabilities, and performance indicators (for example, adherence to standards, incorporation of new regulations); and developing draft presentations to convey key findings.
Conducts compliance investigations by collecting and analyzing quantitative and qualitative data; conducting interviews as appropriate; researching key business issues; identifying potential action steps; and providing input for the creation of corrective action plans for substantiated allegations.
Assists with and supports the management of projects or compliance components of larger cross-functional projects by coordinating stakeholder contacts; recommending team resources based on project needs and team member strengths; assisting in the development, analysis, and management of project plans; and coordinating project schedules and resource forecasts.
Assists with ensuring regulatory compliance by monitoring regulatory changes; conducting analysis on regulatory impacts; and supporting the implementation of designated changes.
Coordinates the implementation of compliance efforts by identifying compliance requirements; assessing the current state of compliance to identify gaps and corrective actions; creating or revising moderately complex compliance standards, policies and procedures, and training; and monitoring ongoing compliance adherence.

Marketing Consultant V, Audience Based Marketing - (Pasadena, California, United States)

Tue, 09 Jun 2026 23:02:51 GMT

Overview: Audience-Based Marketing (ABM) at Kaiser is a strategy discipline, not a campaign discipline. ABM starts before channels, creative, or tactics: with a sharp point of view on a priority audience, their needs, barriers, motivations, decision journey, and growth opportunity. This role owns the upstream strategy that guides the work, defining the audience opportunity, synthesizing insight, making trade-offs, setting messaging direction, and aligning teams around what matters most. This combines functions across audience strategy, brand strategy, brand management, consumer strategy, segment strategy, lifecycle strategy and experience strategy.

The ABM Marketing Consultant V leads the strategy for an assigned priority audience segment and translates that strategy into measurable growth, engagement, and retention outcomes. This role stays at the strategic level: diagnoses the audience's pain points, defines the opportunity, identifies the insight, chooses where to focus, and determines what the marketing must do before moving into execution. Success requires ensuring every executional point remains on strategy. The consultant builds and manages the strategic spine that guides creative, media, messaging, content, sales enablement, measurement, and experience decisions across the consumer journey, throughout the marketing funnel, and beyond. They will partner with cross-functional teams, challenge tactical-first thinking, and keep the work anchored in audience understanding and business impact.

Job Summary

The ABM Marketing Consultant V is a senior individual contributor responsible for leading an assigned priority audience segment and driving measurable growth, retention, and engagement outcomes through an audience-first, journey-led marketing approach. This role owns the end-to-end audience strategy and execution across acquisition, engagement, and retention-partnering closely with creative, media, analytics, and cross-functional stakeholders (products, brand, sales, business lines, care delivery, etc). The ABM Marketing Consultant V will lead and operate day-to-day work within a cross-functional audience squad and is accountable for translating audience insight into integrated, high-impact marketing experiences. Our ideal candidate is deeply curious, consumer-obsessed, and comfortable navigating complexity - one who naturally advocates for the consumer, leads with insight, and partners effectively across teams to translate audience understanding into measurable business outcomes.

Essential Responsibilities:

Practices self-leadership and promotes learning in others by building relationships with cross-functional stakeholders; communicating information and providing advice to drive projects forward; influencing team members within assigned unit; listening and responding to, seeking, and addressing performance feedback; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership and mentoring junior team members; creating and executing plans to capitalize on strengths and develop weaknesses; and adapting to and learning from change, difficulties, and feedback.
Conducts or oversees business-specific projects by applying deep expertise in subject area; promoting adherence to all procedures and policies; developing work plans to meet business priorities and deadlines; determining and carrying out processes and methodologies; coordinating and delegating resources to accomplish organizational goals; partnering internally and externally to make effective business decisions; solving complex problems; escalating issues or risks as appropriate; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and evaluating recommendations made by others.
Leads the development and implementation of strategic go-to-market plans by managing relationships with channel partners; assessing and validating channel partner needs and performance on an ongoing basis; investigating audience needs using data-driven learnings to evaluate and identify new multi-channel opportunities; and leading channel marketing programs to drive go-to-market strategies.
Leads the design and implementation of complex marketing strategies by ensuring strategies support membership growth, retention, and product/service promotion initiatives to meet business goals; developing strategic plan deliverables; verifying brand consistency and brand standard compliance through all marketing channels; conducting and leveraging market research to identify new opportunities and/or validate assumptions; analyzing sales and marketing metrics; creating reports and presenting results; tracking progress to overall enterprise objectives; and driving improvement and optimization efforts toward established goals.
Manages and drives complex marketing projects by developing and updating project plans; identifying and managing cross-functional stakeholder contacts; assembling teams based on project needs and team member strengths; forecasting and adhering to project budget; evaluating and selecting vendors; defining scope of vendor contracts; managing vendor relationships; and presenting project updates.
Provides direction to creative team by gathering data, research, and customer input and sign-off to develop an understanding of the work; collaborating with communication and marketing teams; developing and writing complete creative briefs that inform and inspire writers, designers, and other creative professionals; reviewing the completed brief with the customer and relevant stakeholders; and presenting the brief.
Leads and drives the development and execution of integrated marketing communications programs and strategies by integrating business-to-business, business-to-consumer, and line of business; analyzing information from market research teams to understand stakeholder attitudes and needs; translating insights into promotional strategies; working with enterprise teams to align activities; communicating consistent positioning and messages across all media; evaluating effectiveness of plans, programs, and campaigns; and making recommendations to optimize campaigns.
Leads and conducts complex market data collection and synthesis by interpreting data and insights to turn them into actionable, evidence-based marketing plans; partnering with research and strategy teams to gather marketplace and consumer dynamics to drive marketing strategies; defining market research needs; partnering with analytics teams to drive marketing strategies and track performance; and reporting and optimizing ROI on strategies and tactics.

Consultant II - National EDI Bus Ops Membership - (Pasadena, California, United States)

Tue, 09 Jun 2026 23:02:52 GMT

The National EDI Business Operations (NEBO) membership team supports open enrollment as the primary contact for employer group and Third Party Administrator-s end-to-end electronic enrollment and premium file onboarding and testing coordination for all markets and lines of businesses. Serves as part of a consultant team with expertise in ASC X12 files and business operations to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of successful file implementations, business initiatives, and projects. Manages EDI projects or project components for membership transactions, participates in change management activities, and performs data analyses in support of business initiatives.

Job Summary:

Serves as part of a consultant team under the guidance of more senior team members to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of successful business initiatives and projects. Provides insight and supports the development and implementation of business initiatives, systems, and/or processes to a desired future state. Supports strategic planning and organizational alignment and prioritization of business initiatives. Manages projects or project components under the guidance of team members, participates in change management activities, and performs data analyses in support of business initiatives. Supports compliance of work activities by adhering to relevant policies and procedures.

Essential Responsibilities:

Pursues effective relationships with others by sharing resources, information, and knowledge with coworkers and members. Listens to, addresses, and seeks performance feedback. Pursues self-development; acknowledges strengths and weaknesses based on career goals and takes appropriate development action to leverage / improve them. Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work. Assesses and responds to the needs of others to support a business outcome.
Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; follows procedures and policies, and applies data and resources to support projects or initiatives with limited guidance and/or sponsorship. Collaborates with others to solve business problems; escalates issues or risks as appropriate; communicates progress and information. Supports the completion of priorities, deadlines, and expectations. Identifies and speaks up for ways to address improvement opportunities.
Serves as part of a consultant team under the guidance of more senior team members to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of successful business initiatives and projects within a functional track or workstream by identifying and ensuring representation and inclusion of appropriate stakeholders; building rapport and partnerships with stakeholder teams, third party vendors, and senior management; working with stakeholders to develop goals and set the prioritization of deliverables; identifying and escalating tough stakeholder issues while maintaining an independent perspective; and preparing presentations and reports.
Develops requirements for business, process, or system solutions within assigned business domain(s) by working with stakeholders and cross-functional teams as appropriate; leveraging business requirements gathering methodologies to identify business, functional, and non-functional requirements; and assisting in the development and documentation of business cases to assess the costs, benefits, and ROI of proposed solutions.
Provides insight and supports the development and implementation of business initiatives, systems, and/or processes to a desired future state by maintaining a working understanding of how current processes impact business operations; mapping current state against future state processes; identifying the operational impact of requirements on upstream and downstream solution components; and identifying and validating value gaps and opportunities for process enhancements or efficiencies.
Supports strategic planning and organizational alignment and prioritization of business initiatives by evaluating performance metrics, standards, and methods to establish business success; working with multiple stakeholders, often with competing/conflicting objectives, to ensure cohesive and reachable metrics; and executing assigned initiatives to ensure delivery of measurable results and alignment with strategic objectives.
Serves as a advocate of continuous learning and professional development by building a working knowledge of industry practices, standards, and benchmarks; attending and participating in roadshows, conferences, and speaking events; supporting the ongoing enhancement and innovation of consulting practices, standards, and methods across KP; and serving as an advocate to ensure continuous learning and improvement is championed as a people strategy.
Manages projects or project components under the guidance of team members by coordinating stakeholder contacts; recommending team resources based on project needs and team member strengths; consulting in the development, analysis, and management of project plans; coordinating project schedules and resource forecasts; proactively monitoring and identifying project or business initiative risks, issues, and trigger events; and resolving or escalating risks or issues as appropriate.
Participates in change management activities associated with business initiatives by engaging stakeholders to obtain support and buy in for changes; using appropriate change management methods and approachs; and ensuring stakeholders understand initiative intent and purpose.
Performs data analyses to support business initiatives by using appropriate data analysis tools and approaches to assess business performance; leveraging suitable data gathering and analysis methods (e.g., process observation, hard data, etc.); and conducting analyses and performing experimental tests to evaluate the effectiveness of business solutions.
Supports compliance of work activities by adhering to KP, departmental, and/or business line policies and procedures.

Commercial Sales Solutions Data Analyst IV - DURATIONAL ROLE-PROJECTED END DATE 12/31/2028 - (Duluth, Georgia, United States)

Tue, 09 Jun 2026 23:02:54 GMT

**THIS IS A DURATIONAL ROLE WITH A PROJECTED END DATE FOR 12/31/2028

Overview:

The Kaiser Permanente Enterprise Sales Solutions Data analyst serves as a bridge between business needs and robust data management practices, applying strong analysis skills to ensure quality, completeness, and accuracy. With a deep understanding of master data concepts-like record consolidation and lifecycle impacts-they are comfortable handling large datasets, particularly during migrations and phased rollouts. Key for this role is expertise in database technologies such as SQL, Oracle, and Databricks, enabling them to connect, develop complex queries, and validate data through joins, aggregations, and reconciliations. The analyst streamlines recurring processes by building automated workflows for data cleansing, standardization, and business rule application, providing a strong foundation for reliable reporting. Additionally, they excel at data modeling, thorough validation, and clear technical documentation, always maintaining high attention to detail and a strong validation mindset in every aspect of their work.

Job Summary:

This individual contributor is primarily responsible for driving strategic data-informed decisions, gathering data and information on targeted variables in an established systematic fashion, and preparing data for analytic efforts. This position executes creative data analytic approaches leading to actionable outcomes, interprets data analyses, and develops analytical and/or statistical models enabling informed business decisions.

Essential Responsibilities:

Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; and adapting to and learning from change, difficulties, and feedback.
Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks as appropriate; and recognizing and capitalizing on improvement opportunities.
Interprets data analyses by applying findings to contextual settings; and developing insights, reports, and presentations telling a compelling story to stakeholders to enable and influence decision making; and providing context related to data interpretations and/or limitations as appropriate.
Executes creative data analytic approaches leading to actionable outcomes by defining and calculating metrics to be analyzed; defining, calculating, and validating algorithms; and conducting analyses, including descriptive, correlational, inferential, and/or predictive statistics.
Develops analytical and/or statistical models enabling informed business decisions by determining data and analytical requirements; creating models leading to actionable insights; and testing, refining, and validating models.
Gathers data and information on targeted variables in an established systematic fashion by validating data sources; querying, merging, and extracting data across sources; completing routine data refresh and update; developing and/or delivering tools for electronic data collection; and providing user training, support, and documentation.
Drives strategic data-informed decisions by consulting with clients to identify and clarify key business needs; developing outcomes and process measures; translating business requirements; determining data/information needs and data collection methods; developing analysis plans; measuring the impact of business decisions on clients, customers, and/or members; working with clients and staff to identify opportunities and methods to improve efficiencies with analysis; supporting and training end-users; and documenting processes and deliverables.
Prepares data for analytic efforts by integrating and consolidating data; ensuring data quality and accuracy; profiling data inaccuracies and recommending process improvements or system changes to enhance overall quality of the data; and cleaning and creating final data set(s) for analysis.

Commercial Sales Solutions Data Reporting Analyst IV - DURATIONAL ROLE-PROJECTED END DATE 12/31/2028 - (Duluth, Georgia, United States)

Tue, 09 Jun 2026 23:02:54 GMT

**THIS IS A DURATIONAL ROLE WITH A PROJECTED END DATE FOR 12/31/2028

Overview:

As a Kaiser Permanente Enterprise Sales Solution Data Reporting Analyst, you will design and build data dashboards using Business Intelligence platforms such as Tableau Desktop and Power BI. The role develops logic to identify and resolve duplicate records while validating the accuracy of large datasets, leveraging a strong understanding of master data concepts including record consolidation and lifecycle impacts. This position utilizes technologies such as SQL, Oracle, and Databricks to create sophisticated queries for extracting, joining, aggregating, and reconciling data, supporting migrations, phased rollouts, and robust data validation. The analyst regularly collaborates with business teams to ensure merged data and golden records meet organizational standards, supports data cleanup efforts, and delivers reliable, actionable insights that inform business decision-making.

Job Summary:

This individual contributor is primarily responsible for driving strategic data-informed decisions; gathering data and information on targeted variables in an established systematic fashion; preparing data for analytic efforts; developing, implementing, and automating business and reporting solutions; and interpreting data analyses.

Essential Responsibilities:

Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; and adapting to and learning from change, difficulties, and feedback.
Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks as appropriate; and recognizing and capitalizing on improvement opportunities.
Interprets data analyses by applying findings to contextual settings; and developing insights, reports, and presentations telling a compelling story to stakeholders to enable and influence decision making; and providing context related to data interpretations and/or limitations as appropriate.
Prepares data for analytic efforts by integrating and consolidating data; ensuring data quality and accuracy; profiling data inaccuracies and recommending process improvements or system changes to enhance overall quality of the data; and cleaning and creating final data set(s) for analysis.
Gathers data and information on targeted variables in an established systematic fashion by validating data sources; querying, merging, and extracting data across sources; completing routine data refresh and update; developing and/or delivering tools for electronic data collection; and providing user training, support, and documentation.
Drives strategic data-informed decisions by consulting with clients to identify and clarify key business needs; developing outcomes and process measures; translating business requirements; determining data/information needs and data collection methods; developing analysis plans; measuring the impact of business decisions on clients, customers, and/or members; working with clients and staff to identify opportunities and methods to improve efficiencies with analysis; supporting and training end-users; and documenting processes and deliverables.
Develops, implements, and automates business and reporting solutions by working with stakeholders in their design, planning, and implementation while ensuring consistency and coherency; evaluating and summarizing data and results; creating summary statistics; developing data reports, visualizations, and/or interactive Business Intelligence (BI) reports; reporting to stakeholders on key findings; identifying needs for the development and implementation of additional reporting solutions; and preparing documentation as appropriate.

Actuarial Analyst II Health Care Pricing - (Oakland, California, United States)

Tue, 09 Jun 2026 23:02:54 GMT

Job Summary:

This individual contributor is primarily responsible for providing support for researching and determining the likelihood of financial risk to the organization, reviewing actuarial documentation for accuracy, supporting product line evaluation and actuarial modeling, and supporting financial risk and opportunity analyses.

Essential Responsibilities:

Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback.

Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies and applying data, and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating issues or risks as appropriate.

Supports actuarial documentation by assisting with the preparation and review for accuracy of the actuarial portion of financial reports and tax returns; and responses to insurance regulations.

Supports product line evaluations by assisting with analysis of product line financials, pricing, reserve, valuation , cash flow analysis; and documenting product line performance, risk, and assumptions used in product development.

Assists with actuarial research by conducting literature reviews with limited direction on standards, assumptions, competition, and the legal and regulatory environment.

Analyzes financial risks and opportunities by applying basic actuarial methods; collecting data; and assisting with interpreting actuarial analyses.

Supports collaborations with peer-level business partners by translating actuarial constructs into non-technical explanations; and complying with the Actuarial Standards of Practice.

Supports actuarial modeling by learning and using actuarial models; assisting with the application of alternative assumptions and forecasts using in-house models or actuarial software; and validating the data.

Clinical Practice Nurse I - Home Health 75% travel - (Pasadena, California, United States)

Tue, 09 Jun 2026 23:02:54 GMT

This position represents {6} openings.

Job Summary:

Provides consultation and leadership in designated areas of expertise with minimal oversight. Collaborates with interdisciplinary teams and stakeholders to address issues and achieve project objectives. Shares knowledge and best practices with peers and staff, serving as a mentor to support a culture of excellence and continuous learning. Assists regulatory compliance by using knowledge of state, federal, and agency requirements to support and conduct audits, investigations, and chart reviews to identify compliance issues and implement plans. Implements policies, procedures, protocols, and educational programs to maintain compliance and address deficiencies. Delivers training sessions, seminars, and workshops for staff and practitioners. Coaches staff on policies, procedures, protocols, educational programs, and best practices. Contributes to the identification and exploration of innovation opportunities in care delivery models and workflows. Engages with internal and external stakeholders to facilitate collaboration and achieve project objectives with minimal supervision. Implements policies, procedures, and standards with minimal supervision. Provides support on interpretation and application of policies and procedures and for alignment with organizational objectives, strategic plans, and regulatory requirements.

Essential Responsibilities:

Pursues effective relationships with others by proactively providing resources, information, advice, and expertise with coworkers and members. Listens to, seeks, and addresses performance feedback; provides mentoring to team members. Pursues self-development; creates plans and takes action to capitalize on strengths and develop weaknesses; influences others through technical explanations and examples. Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; helps others adapt to new tasks and processes. Supports and responds to the needs of others to support a business outcome.
Completes work assignments autonomously by applying up-to-date expertise in subject area to generate creative solutions; ensures all procedures and policies are followed; leverages an understanding of data and resources to support projects or initiatives. Collaborates cross-functionally to solve business problems; escalates issues or risks as appropriate; communicates progress and information. Supports, identifies, and monitors priorities, deadlines, and expectations. Identifies, speaks up, and implements ways to address improvement opportunities for team.
Assists in leadership and consultation by: providing consultation and leadership in designated areas of expertise with minimal oversight; collaborating with interdisciplinary teams and stakeholders to address issues and achieve project objectives; sharing knowledge and best practices with peers and staff; and serving as a mentor to staff, supporting a culture of excellence and continuous learning.
Assists policy development and implementation by: implementing policies, procedures, and standards with minimal supervision; providing support on interpretation and application of policies and procedures; implementing policies, procedures, protocols, and educational programs to maintain compliance and address deficiencies; and providing support for alignment with organizational objectives, strategic plans, and regulatory requirements, while adapting policies accordingly. providing support for alignment with organizational objectives and regulatory requirements; and assisting in developing strategic plans to adapt policies accordingly.
Assists in regulatory compliance by: providing consultation using knowledge of state, federal, and agency requirements to ensure compliance in moderately complex situations; supporting and/or conducting audits, investigations, and chart reviews independently to identify compliance issues and implement action plans; implementing policies, procedures, protocols, and educational programs to maintain compliance and address deficiencies; and staying abreast of regulatory changes and industry trends.
Assists in evidence-based research and innovation by: contributing to the identification and exploration of innovation opportunities in care delivery models and workflows; and taking part in a culture of innovation within the organization, encouraging experimentation and continuous improvement.
Assists in stakeholder engagement and collaboration by: engaging with internal and external stakeholders to facilitate collaboration and achieve project objectives with minimal supervision; contributing to meetings and discussions; and fostering relationships and partnerships, promoting teamwork and alignment across groups.
Assists in training and education by: delivering training sessions, seminars, and workshops for staff and practitioners; coaching staff on policies, procedures, protocols, educational programs, and best practices; assisting in evaluating training effectiveness and making recommendations for improvement to align with policies, procedures, and protocols; and collaborating with peers on assessing learning needs and contributing to the development of innovative educational strategies to support a culture of continuous learning and improvement.

Consultant III - Medical Device Planning & Implementation - (Pleasanton, California, United States)

Tue, 09 Jun 2026 23:02:55 GMT

Job Summary:

Serves as part of a consulting team to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of successful business initiatives and projects. Provides insight and supports the development and implementation of business initiatives, systems, and/or processes to a desired future state. Supports strategic planning and organizational alignment and prioritization of business initiatives. Manages moderately complex projects or project components, participates in change management activities, and performs data analyses in support of business initiatives. Supports vendor management as required. Monitors compliance of work activities by ensuring business plans and team members adhere to relevant policies and procedures.

Essential Responsibilities:

Pursues effective relationships with others by proactively providing resources, information, advice, and expertise with coworkers and members. Listens to, seeks, and addresses performance feedback; provides mentoring to team members. Pursues self-development; creates plans and takes action to capitalize on strengths and develop weaknesses; influences others through technical explanations and examples. Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; helps others adapt to new tasks and processes. Supports and responds to the needs of others to support a business outcome.
Completes work assignments autonomously by applying up-to-date expertise in subject area to generate creative solutions; ensures all procedures and policies are followed; leverages an understanding of data and resources to support projects or initiatives. Collaborates cross-functionally to solve business problems; escalates issues or risks as appropriate; communicates progress and information. Supports, identifies, and monitors priorities, deadlines, and expectations. Identifies, speaks up, and implements ways to address improvement opportunities for team.
Serves as part of a consultant team to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of successful business initiatives and projects within a functional track or workstream by identifying and ensuring representation and inclusion of appropriate stakeholders; building rapport and partnerships with stakeholder teams, third party vendors, and senior management; working with stakeholders to develop goals and set the prioritization of deliverables; identifying and escalating tough stakeholder issues while maintaining an independent perspective; preparing presentations and reports; and leading or facilitating team meetings.
Develops requirements for business, process, or system solutions within assigned business domain(s) by interfacing stakeholders and cross-functional teams as appropriate; leveraging multiple business requirements gathering methodologies to identify business, functional, and non-functional requirements; and developing and documenting comprehensive business cases to assess the costs, benefits, and ROI of proposed solutions.
Provides insight and supports the development and implementation of business initiatives, systems, and/or processes to a desired future state by maintaining a working understanding of how current processes impact business operations; mapping current state against future state processes; identifying the operational impact of requirements on upstream and downstream solution components; providing options and recommendations to management and business stakeholders on how to integrate solutions and deliverables with current systems and business processes; and identifying and validating value gaps and opportunities for process enhancements or efficiencies.
Supports strategic planning and organizational alignment and prioritization of business initiatives by defining, developing, and evaluating performance metrics, standards, and methods to establish business success; collaborating with multiple stakeholders, often with competing/conflicting objectives, to ensure cohesive and reachable metrics; and managing assigned initiatives to ensure delivery of measurable results and alignment with strategic objectives.
Serves as a advocate of continuous learning and professional development by keeping abreast of industry practices, standards, and benchmarks; attending and participating in roadshows, conferences, and speaking events; contributing to the ongoing enhancement and innovation of consulting practices, standards, and methods across KP; and serving as an advocate to ensure continuous learning and improvement is championed as a people strategy.
Manages moderately complex projects or project components by coordinating stakeholder contacts; recommending or assigning team resources based on project needs and team member strengths; consulting in the development, analysis, and management of project plans; coordinating project schedules and resource forecasts; proactively monitoring and identifying project or business initiative risks, issues, and trigger events; developing mitigation plans and strategies; and resolving or escalating risks or issues as appropriate.
Participates in change management activities associated with business initiatives by engaging stakeholders to obtain support and buy in for changes; collaborating with management, project champions, and business owners to communicate and align improvement initiatives with business objectives; using appropriate change management methods and approaches; and ensuring stakeholders embrace a change management mindset, and understand initiative intent and purpose.
Performs data analyses to support business initiatives by using appropriate data analysis tools and approach to assess business performance; deploying suitable data gathering and analysis methods (e.g., process observation, hard data, etc.); defining data requirements and obtaining customer agreements, including customer requirements as appropriate; conducting analyses and performing experimental tests to evaluate the effectiveness of business solutions; and identifying and alleviating risks through data-driven analysis.
Supports vendor management as required by assisting with reviews of vendor performance levels; ensuring service level agreements are met; and partnering with Procurement and/or Legal to assist in the development of service level and/or scope of work agreements as appropriate.
Monitors compliance of work activities by ensuring business plans and team members adhere to KP, departmental, and/or business line policies and procedures.

Network Pricing Actuary - (Pasadena, California, United States)

Tue, 09 Jun 2026 23:02:55 GMT

Job Summary:

The Network Pricing Actuary is part of the growing Network Pricing team, which partners with the national and local market Provider Contracting teams to ensure our contract negotiations, network strategy, and understanding of our network performance are informed by reliable data and modeling.
This role serves as the regional lead, responsible for work including: coordinating and presenting analyses to influence our negotiation strategy for major deals; coordinating and performing modeling to support major negotiations; facilitating market network performance management forums, bringing insights into network performance drivers and opportunities, and driving accountability; and partnering with the provider contracting and delivery system teams to develop the network strategy. This is a leadership level role that will engage regularly with the VPs of provider contracting, the market CFOs, and the regional health plan SVP. While not having any direct reports, this role will partner closely with the network pricing analysts in the team, delegating analysis and providing guidance and coaching.
The work will require knowledge and experience of provider contracting, network strategy, and how they impact unit cost trends and product & network financial performance.

Essential Responsibilities:

Practices self-leadership and promotes learning in others by building relationships with cross-functional stakeholders; communicating information and providing advice to drive projects forward; influencing team members within assigned unit; listening and responding to, seeking, and addressing performance feedback; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership and mentoring junior team members; creating and executing plans to capitalize on strengths and develop weaknesses; and adapting to and learning from change, difficulties, and feedback.
Conducts or oversees business-specific projects by applying deep expertise in subject area; promoting adherence to all procedures and policies; developing work plans to meet business priorities and deadlines; determining and carrying out processes and methodologies; coordinating and delegating resources to accomplish organizational goals; partnering internally and externally to make effective business decisions; solving complex problems; escalating issues or risks as appropriate; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and evaluating recommendations made by others.
Completes actuarial documentation by reviewing and coordinating the actuarial portion of financial reports and tax returns, and responses to insurance regulations; and presenting results internally to mid-level leadership.
Develops and designs product line evaluations by interpreting and communicating findings of analysis of product line financials, reserve, valuation , cash flow analysis; and interpreting product line performance, risk, and assumptions used in product development.
Designs and develops actuarial research by designing complex methods to advance standards, assumptions, and the legal and regulatory environment.
Assesses, analyzes and interprets financial risks and opportunities by using non-traditional actuarial methods and actuarial judgment when conducting actuarial analyses.
Leads collaboration with business partners by translating complex actuarial constructs into actionable recommendations; and developing and formulating accurate actuarial and financial advice in compliance with the Actuarial Standards of Practice.
Creates framework and assumptions for new, existing, and non-traditional actuarial models to meet business needs.

Senior Network Pricing Actuary - (Pasadena, California, United States)

Tue, 09 Jun 2026 23:02:55 GMT

Job Summary:

The Senior Network Pricing Actuary is part of the growing Network Pricing team, which partners with the national and local market Provider Contracting teams to ensure our contract negotiations, network strategy, and understanding of our network performance are informed by reliable data and modeling.
This role serves as the regional lead, responsible for work including: coordinating and presenting analyses to influence our negotiation strategy for major deals; coordinating and performing modeling to support major negotiations; facilitating market network performance management forums, bringing insights into network performance drivers and opportunities, and driving accountability; and partnering with the provider contracting and delivery system teams to develop the network strategy. This is a leadership level role that will engage regularly with the VPs of provider contracting, the market CFOs, and the regional health plan SVP. While not having any direct reports, this role will partner closely with the network pricing analysts in the team, delegating analysis and providing guidance and coaching.
The work will require knowledge and experience of provider contracting, network strategy, and how they impact unit cost trends and product & network financial performance.

Essential Responsibilities:

Practices self-leadership and promotes learning in others by soliciting and acting on performance feedback; building collaborative, cross-functional relationships; communicating information and providing advice to drive projects forward; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership; influencing, mentoring, and coaching team members; fostering open dialogue amongst team members; evaluating and responding to the strengths and weaknesses of self and unit members; and adapting to and learning from change, difficulties, and feedback.
Drives the execution of multiple work streams by identifying customer and operational needs; developing and updating new procedures and policies; gaining cross-functional support for objectives and priorities; translating business strategy into actionable business requirements; obtaining and distributing resources; setting standards and measuring progress; removing obstacles that impact performance; guiding performance and developing contingency plans accordingly; solving highly complex issues; and influencing the completion of project tasks by others.
Leads actuarial documentation and reporting by coordinating the completion of the actuarial portion of financial reports and tax returns, and responses to insurance regulations; and presenting results internally and externally to senior leadership.
Leads product line evaluations by coordinating analysis of product line financials, pricing, reserve, valuation , cash flow analysis, and product investment strategy; and making recommendations based on product line performance, risk, and assumptions used in product development.
Furthers actuarial research by identifying the needs and implementing complex methods to advance the actuarial techniques, standards, assumptions, and the legal and regulatory environment.
Monitors financial risks and opportunities by developing advanced and non-traditional actuarial methods; and leveraging industry knowledge to conduct and determine actuarial analyses.
Influences senior business partners by translating complex actuarial constructs into actionable recommendations; and initiating actuarial and financial advice in compliance with the Actuarial Standards of Practice.
Identifies needs and provides guidance on how to build framework and assumptions for new, existing, and non-traditional actuarial models to meet business needs.

Simulation Program Administrator - School of Medicine - (Pasadena, California, United States)

Tue, 09 Jun 2026 23:02:57 GMT

Job Summary:

The Simulation Program Administrator plays a key role in delivering simulation-based education to medical students at the Kaiser Permanente Bernard J. Tyson School of Medicine. The Simulation Program Administrator is a multifaceted role focused on coordinating short-term and long-term simulation events and projects, including communications, workflow management, event logistics, and coordination of tours. The incumbent also serves as a project administrator to Simulation Center leadership, faculty, and staff, providing administrative and project management in support of the Centers business, curricular, and programmatic objectives. This includes full cycle project management support, preparing presentations, resource utilization assessment, policies and procedures development, analytical and data support, operational and administrative duties. Detail orientation, problem-solving, accountability, organization, and adaptability are key to the successful fulfillment of this role.

Essential Responsibilities:

Event Support:
Coordinates and manages all aspects of simulation event development and implementation including, but not limited to, drafting intra- and interdepartmental communications, documentation of processes, development of event materials, managing workflows, track deadlines and action items, determine personnel needs, schedule trainings, and event scheduling.
Provides support to simulation technicians and staff by handling clerical tasks, coordinating furniture setup, and arranging catering services to ensure smooth simulation operations.
Assists Standardized Patient (SP) Program staff with SP hiring, training, and payroll tasks.
Assists simulation technicians by providing backup and additional support in operating high-fidelity mannequins to meet demands and handle any overflow during simulation-based events.
Monitors event implementation to identify strategies for improvement to processes, flow, and communication.
Compiles, analyzes and disseminates event-related feedback from students, faculty, and staff.
Coordinates Simulation Center tours for internal and external visitors.
Project Management:
Manages and supports intermediate and long-term projects of moderate complexity, including the preparation, delivery, and follow-up work and action items. This may include supporting educational research projects, grant-funded curricular work, cross-disciplinary working groups, and programmatic assessment and evaluation.
Assists in continuous quality improvement and ensuring that accreditation standards are met with respect to program evaluation, including the compilation, analysis, and dissemination of simulation-based assessment and evaluation data for the purposes of iterative refinement of the simulation education curriculum.
Assists Simulation Center leadership with development and implementation of policies and procedures.
Assists Simulation Center leadership in preparing and submitting course- and program-related content, presentations, and other materials, including annual reports and other external-facing publications.
Collaborates with Simulation Center staff to generate and analyze key operations metrics related to resource utilization, including standardized patient labor, budgetary, material/supply, and space usage.
Administrative:
Serves as externally facing liaison/first point of contact for students, faculty, and staff interfacing with the Simulation Center.
Maintains Simulation Center calendar and intranet site.
Collaborates with Marketing and Communications department to facilitate public relations activities and promote Simulation Center activities.
Coordinates financial and administrative transactions, including procurement and payroll duties.
Other duties as assigned.

KP Insight Bachelor's Intern - (Pasadena, California, United States)

Tue, 09 Jun 2026 23:02:57 GMT

2026 Summer Intern

Department Details:

KP Insight supports the enterprise data and analytics strategy at Kaiser Permanente by delivering on the department's strategic priorities including increasing speed to insight, enabling enterprise strategy development and execution, supporting affordability, and organizing the KP analytics ecosystem.

Internship Projects:

The position will contribute to managing projects that build and enhance enterprise-wide data assets, strengthening the organization-s business intelligence and analytics capabilities.

Target Majors:

Business Administration; Public Health; Data Science; Computer Science

Target Skillset:

Atlassian AES (Agile Enterprise Solutions) JIRA
MS Excel
MS Outlook

MS Teams
Documentation & MS Word
Databricks & Data Architecture - basic knowledge of data warehousing concepts, ability to navigate through data architecture and basic experience with Databricks as a cloud-based data platform.
Communication - be comfortable with engaging team members across the entire project team which includes business SMEs, IT, Prod Support and Data Modeling, communicating with downstream users of various data products, and engaging with teams, SMEs and products owners as clients or business partners.

Job Summary:

Lay the groundwork for a dynamic future with an industry leader. At Kaiser Permanente, you'll forge lasting relationships with colleagues across the organization while enjoying the opportunity to grow your experience and hone your expertise on assignments that have real impact. Our interns have worked on everything from analyzing financial software and developing new marketing strategies, to designing mobile apps and helping clinicians improve care delivery. We want you to get the most out of your time here and will give you projects that challenge you to think freely, question thoroughly, and explore deeply.

Essential Responsibilities:

Contributing to a designated project or initiative to meet a KP business objective.
Report development and analytics.
Project management - planning, execution, and measurement.
Learning new applications needed to complete assignments or support the execution of business objectives.
Job shadowing in other functional areas.
Performing additional duties as required.

Senior Manager IT Engineering Applications - Java Full-Stack Development, Azure Cloud, Databricks - (Pasadena, California, United States)

Tue, 09 Jun 2026 23:02:59 GMT

Job Summary:

This role will lead the engineering ownership of the NPS (National Pricing System) application, which is currently supported by vendor teams. A key focus will be to transition knowledge in-house, build a strong internal engineering team, and establish long-term sustainable capabilities within Kaiser Permanente. The individual will be responsible for balancing vendor oversight with internal capability development, while ensuring stable production operations and continuous delivery of enhancements. The Sr Manager will work closely with business stakeholders across Pricing and Underwriting to support ongoing delivery needs, prioritize enhancements, and maintain strong business alignment. This role requires a leader who is equally strong in people development, vendor management, technical depth, and delivery execution, rather than purely architecture or resource management.

Lead and manage the engineering team supporting the NPS Pricing application
Drive the strategy to build and retain in-house SME knowledge, reducing reliance on vendors over time
Oversee vendor delivery, performance, and accountability, ensuring alignment with KP expectations
Partner with business stakeholders to deliver enhancements, prioritize work, and improve system capabilities
Ensure production stability, including incident management, support processes, and operational excellence
Provide technical leadership across Java full-stack, microservices architecture, and modern data platforms(Databricks)
Manage cross-team dependencies, technical risks, and delivery commitments

This role is part of the Pricing technology portfolio supporting the National Pricing System (NPS), a critical platform used for pricing, underwriting, and large group rate calculations across Kaiser Permanente.

The portfolio is undergoing significant modernization and transformation, with a focus on:

Transitioning from vendor-led delivery to strong internal engineering ownership
Building scalable, cloud-based and data-driven pricing capabilities
Improving operational efficiency, system reliability, and business agility

The team operates in a highly collaborative environment, working closely with business, actuarial, and sales partners. This role will be critical in strengthening internal expertise, enabling faster delivery, and ensuring long-term platform sustainability.

This managing level employee is responsible for ensuring the alignment of diverse stakeholders, driving the software development lifecycle, overseeing all testing initiatives and overseeing the translation of business requirements and functional specifications into logical program designs and software. This position also leads a team of software developers.

Essential Responsibilities:

Manages designated units by translating business plans into tactical action items; communicating goals and objectives; ensuring all policies and procedures are followed; overseeing the completion of work assignments; assuming responsibility for decision making; aligning team efforts; building accountability for and measuring progress in achieving results; incorporating resources, costs, and forecasts into unit plans; removing obstacles that impact performance; guiding performance and developing contingency plans accordingly; partnering with key stakeholders and business leaders to ensure products and/or services meet requirements and expectations while aligning with departmental strategies; and influencing units to operate in alignment with business objectives.

Pursues professional growth and provides developmental opportunities for others by soliciting and acting on performance feedback; building collaborative, cross-functional relationships; hiring, training, and developing talent for growth opportunities; delegating tasks and decisions; fostering open dialogue amongst departments; strategically evaluating talent for succession planning; setting performance management guidelines and expectations across units; and working closely with employees to set goals and provide open feedback and coaching to drive performance improvement.

As part of the IT Engineering job family, this position is responsible for leveraging DEVOPS, and both Waterfall and Agile practices, to design, develop, and deliver resilient, secure, multi-channel, high-volume, high-transaction, on/off-premise, cloud-based solutions.

Fosters collaboration between team members, architects, and/or software consultants to ensure functional specifications are converted into flexible, scalable, and maintainable solution designs.

Manages technical team in the translation of business requirements and functional specifications into physical program designs, code modules, stable application systems, and software solutions by leveraging partnerships with Business Analysts and other team members to ensure business needs and functional specifications are understood.

Manages the review and implementation of recommendations for technical solutions that meet design and functional needs.

Ensures the provision of appropriate resources to address systems incident support and troubleshooting.

Provides insight into recommendations for technical solutions that meet design and functional needs.

Manages technical team throughout the release schedule of business and enterprise software solutions to ensure successful deployment.

Manages processes to ensure the proper documentation and review of technical specifications.

Manages technical teams in the identification of specific interfaces, methods, parameters, procedures, and functions to support technical solutions while incorporating architectural designs.

Manages team through all software development lifecycle phases by ensuring that teams understand and adhere to company methodology, policies, standards, and controls.

Manages application portfolio(s) and/or provides resources in support of those portfolio(s) by leveraging partnerships with IT teams (for example, Operations, Infrastructure, Architecture, Quality Assurance, Business Analysts), vendors, and business leaders to ensure adherence of written code to company standards.

Ensures appropriate technical management of vendors (e.g., offshore, application, service).

Manages efforts to ensure new and existing software solutions are developed with insight into industry best practices, strategies, and architectures.

Ensures appropriate guidance and mentoring is provided to other technical resources in the application development process.

Manager, Actuarial Services - (Oakland, California, United States)

Tue, 09 Jun 2026 23:02:59 GMT

Job Summary:

This managing level employee is primarily responsible for developing and providing recommendations on avoiding financial risk to the organization, leading the completion of actuarial documentation, developing and designing product line evaluations and new or advanced actuarial models, and assessing, analyzing, and interpreting financial risk and opportunity for presentation to mid-level stakeholders.

Essential Responsibilities:

Pursues professional growth and provides developmental opportunities for others by soliciting and acting on performance feedback; building collaborative, cross-functional relationships; training and developing talent for growth opportunities; delegating tasks and decisions; fostering open dialogue amongst team members; executing performance management guidelines and expectations; and working closely with employees to set goals and provide open feedback and coaching to drive performance improvement.
Manages designated work unit by translating business plans into tactical action items; ensuring all policies and procedures are followed; delegating tasks to meet goals and objectives; overseeing the completion of work assignments; aligning team efforts; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; removing obstacles that impact performance; and guiding performance and developing contingency plans accordingly.
Completes actuarial documentation by reviewing and coordinating the actuarial portion of financial reports and tax returns, and responses to insurance regulations; recommending report needs; and presenting results internally to mid-level leadership.
Develops and designs product line evaluations by interpreting and communicating findings of analysis of product line financials, pricing, reserve, valuation , cash flow analysis; interpreting product line performance, risk, and assumptions used in product development; and coaches and develops staff while ensuring business needs or requirements are met.
Designs and develops actuarial research by designing complex methods to advance standards, assumptions, and the legal and regulatory environment; and ensuring staff completes activities.
Assesses, analyzes and interprets financial risks and opportunities by using non-traditional actuarial methods and actuarial judgment when conducting actuarial analyses; and coaches and develops staff while ensuring business needs or requirements are met.
Leads collaboration with business partners by translating complex actuarial constructs into actionable recommendations; and developing and formulating accurate actuarial and financial advice in compliance with the Actuarial Standards of Practice; and coaches and develops staff while ensuring business needs or requirements are met.
Creates framework and assumptions for new, existing, and non-traditional actuarial models to meet business needs; and coaches and develops staff while ensuring business needs or requirements are met.

Clinical Research Financial Analyst - (Pasadena, California, United States)

Tue, 09 Jun 2026 23:02:59 GMT

The Clinical Research Financial Analyst is responsible for managing the financial lifecycle of clinical trials and clinical research studies. This role ensures accurate budgeting, billing, compliance, and financial reporting aligned with institutional policies, sponsor agreements, and regulatory requirements. This position partners closely with central and divisional research administrators, and sponsors to ensure financial integrity and operational efficiency across all research activities.

Billing & Revenue Cycle Oversight

Ensure proper billing compliance (avoid double billing and billing errors)
Generate invoices to sponsors based on contract terms and milestones
Track accounts receivable and follow up on outstanding payments

Accounting & Financial Reporting

Prepare monthly financial reports for research portfolios as needed
Support accruals, journal entries, and financial close processes
Maintain audit-ready documentation for all financial activities

Stakeholder Collaboration

Partner with CT study teams on financial planning
Provide guidance on allowable costs and financial best practices
Support contract negotiations from a financial perspective

Job Summary:

This individual contributor is primarily responsible for supporting financial planning, modeling, analysis, and forecasting, identifying and preparing reports on financial and budgeting trends, assisting in analysis of operational performance, and gathering and preparing recommendations on financial activities and plans.

Essential Responsibilities:

Pursues self-development and effective relationships with others by proactively providing resources, information, advice, and expertise with coworkers and customers; influencing others through technical explanations and examples; providing occasional mentoring to team members; listening and responding to, seeking, and addressing performance feedback; creating plans to capitalize on strengths and develop weaknesses; anticipating and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback.
Completes work assignments by applying up-to-date expertise in subject area to generate creative solutions; ensuring all procedures and policies are followed; leveraging an understanding of data, and resources to support projects or initiatives; collaborating cross-functionally to solve business problems; identifying and monitoring priorities, deadlines, and expectations; communicating progress and information; identifying, recommending, and implementing ways to address improvement opportunities; and escalating issues or risks as appropriate.
Supports the evaluation of the business environment by conducting financial assessments (e.g., Situational, Strengths/Weaknesses/Opportunities/Threats, Opportunity-Based Strategic Planning, system value chain analysis); and generating reports summarizing business, financial, or economic data.
Completes costing activities by identifying cost avoidance and cost recovery opportunities.
Supports improving financial performance by identifying financial trends; using results of analyses; calling attention to operational issues that need to be addressed to improve performance; and partnering with the business to address operational performance issues.
Supports business modeling by developing best-practice models; analyzing risk alternatives; and developing what-if scenarios and forecasts using in-house models or software.
Supports reporting of region/business unit financial information by evaluating financial trends, data analysis reports, and forecasts of income and expense; reviewing assets, liabilities, revenues, and expenses; and using data/inputs from region/business unit systems to support analyses (e.g., membership and utilization reports, volume reporting, day sales inventory, analysis spreadsheets, investment schedules).
Supports assessment of the business vision, objectives, and strategic initiatives by conducting research to assess financial impact of strategies and initiatives.
Creates budgets and/or forecasts under the guidance of others in accordance with business strategic initiatives by analyzing budgeting trends; preparing budget and forecasting; and coordinating with others to develop department/regional budgets.
Evaluates performance/operations/ financial state by using and implementing templates (e.g., cash flow, RFA process, weekly unit case report) and computer applications; conducting complex financial analyses (e.g., operating cash flow analyses, pro forma P&L, line item walk forwards, volume building blocks, NPV, IRR, Discounted Cash Flow, statistical analyses, economic analyses); and completing complex variance analysis (e.g., volume, P&L line item, cost of goods, rate).
Supports internal and external audits by assisting with preparation of audit schedules and review of audit results.
Supports field operations by analyzing their operational/financial performance.
Supports Financial Statement Analysis of business partners (e.g., suppliers, customers, co-packers, acquisition targets) by using software systems (Internet, Bloomberg, and D&B), annual reports, and/or interviews; determining the financial status (viability) of business partners; and assessing risk implications.
Supports others in advising region/business unit leaders on strategic fiscal matters by preparing regular and special reports for both financial and statistical matters in order to facilitate financial management throughout the organization; and organizing regular meetings with leadership to review financial results for their areas.
Supports strategic financial planning by performing and evaluating financial, utilization, and benchmark analytics.
Supports strategic financial planning by gathering and preparing recommendations for financial plans, acquisition activity, financial requirements, and operating forecasts; and applying financial concepts for financial planning and control.

Clinical Research Financial Analyst III (Durational with Benefits) - (Pasadena, California, United States)

Tue, 09 Jun 2026 23:02:59 GMT

Billing & Revenue Cycle Oversight

Ensure proper billing compliance (avoid double billing and billing errors)
Generate invoices to sponsors based on contract terms and milestones
Track accounts receivable and follow up on outstanding payments

Accounting & Financial Reporting

Prepare monthly financial reports for research portfolios as needed
Support accruals, journal entries, and financial close processes
Maintain audit-ready documentation for all financial activities

Stakeholder Collaboration

Partner with CT study teams on financial planning
Provide guidance on allowable costs and financial best practices
Support contract negotiations from a financial perspective

Job Summary:

Essential Responsibilities:

Pursues self-development and effective relationships with others by proactively providing resources, information, advice, and expertise with coworkers and customers; influencing others through technical explanations and examples; providing occasional mentoring to team members; listening and responding to, seeking, and addressing performance feedback; creating plans to capitalize on strengths and develop weaknesses; anticipating and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback.
Completes work assignments by applying up-to-date expertise in subject area to generate creative solutions; ensuring all procedures and policies are followed; leveraging an understanding of data, and resources to support projects or initiatives; collaborating cross-functionally to solve business problems; identifying and monitoring priorities, deadlines, and expectations; communicating progress and information; identifying, recommending, and implementing ways to address improvement opportunities; and escalating issues or risks as appropriate.
Supports the evaluation of the business environment by conducting financial assessments (e.g., Situational, Strengths/Weaknesses/Opportunities/Threats, Opportunity-Based Strategic Planning, system value chain analysis); and generating reports summarizing business, financial, or economic data.
Completes costing activities by identifying cost avoidance and cost recovery opportunities.
Supports improving financial performance by identifying financial trends; using results of analyses; calling attention to operational issues that need to be addressed to improve performance; and partnering with the business to address operational performance issues.
Supports business modeling by developing best-practice models; analyzing risk alternatives; and developing what-if scenarios and forecasts using in-house models or software.
Supports reporting of region/business unit financial information by evaluating financial trends, data analysis reports, and forecasts of income and expense; reviewing assets, liabilities, revenues, and expenses; and using data/inputs from region/business unit systems to support analyses (e.g., membership and utilization reports, volume reporting, day sales inventory, analysis spreadsheets, investment schedules).
Supports assessment of the business vision, objectives, and strategic initiatives by conducting research to assess financial impact of strategies and initiatives.
Creates budgets and/or forecasts under the guidance of others in accordance with business strategic initiatives by analyzing budgeting trends; preparing budget and forecasting; and coordinating with others to develop department/regional budgets.
Evaluates performance/operations/ financial state by using and implementing templates (e.g., cash flow, RFA process, weekly unit case report) and computer applications; conducting complex financial analyses (e.g., operating cash flow analyses, pro forma P&L, line item walk forwards, volume building blocks, NPV, IRR, Discounted Cash Flow, statistical analyses, economic analyses); and completing complex variance analysis (e.g., volume, P&L line item, cost of goods, rate).
Supports internal and external audits by assisting with preparation of audit schedules and review of audit results.
Supports field operations by analyzing their operational/financial performance.
Supports Financial Statement Analysis of business partners (e.g., suppliers, customers, co-packers, acquisition targets) by using software systems (Internet, Bloomberg, and D&B), annual reports, and/or interviews; determining the financial status (viability) of business partners; and assessing risk implications.
Supports others in advising region/business unit leaders on strategic fiscal matters by preparing regular and special reports for both financial and statistical matters in order to facilitate financial management throughout the organization; and organizing regular meetings with leadership to review financial results for their areas.
Supports strategic financial planning by performing and evaluating financial, utilization, and benchmark analytics.
Supports strategic financial planning by gathering and preparing recommendations for financial plans, acquisition activity, financial requirements, and operating forecasts; and applying financial concepts for financial planning and control.

Manager, Consulting - Fee for Service Program Management and Business Development - (Pasadena, California, United States)

Tue, 09 Jun 2026 23:03:01 GMT

Job Summary:

Manages a team of consultants to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of successful business initiatives and projects. Managers the development and implementation of business initiatives, systems, and/or processes to a desired future state. Develops business strategy and ensures alignment and prioritization of organizational objectives and business initiatives. Manages complex projects or project components for teams, manages change management plans, and manages team members in performing complex data analyses to drive business initiatives. Participates in vendor management as required. Monitors compliance of work activities by ensuring business plans and team members adhere to relevant policies and procedures.

Essential Responsibilities:

Provides developmental opportunities for others; builds collaborative, cross-functional relationships. Solicits and acts on performance feedback; works closely with employees to set goals and provide open feedback and coaching to drive performance improvement. Pursues professional growth; develops and provides training and development to talent for growth opportunities; supports execution of performance management guidelines and expectations. Leads, adapts, implements, and stays up to date with organizational change, challenges, feedback, best practices, processes, and industry trends. Fosters open dialogue amongst team members, engages, motivates, and promotes collaboration within and across teams. Delegates tasks and decisions as appropriate; provides appropriate support, guidance, and scope; encourages development and consideration of options in decision making.
Manages designated work unit or team by translating business plans into tactical action items; oversees the completion of work assignments and identifies opportunities for improvement; ensures all policies and procedures are followed. Aligns team efforts; builds accountability for and measuring progress in achieving results; determines and ensures processes and methodologies are implemented; resolves escalated issues as appropriate; sets standards and measures progress. Fosters the development of work plans to meet business priorities and deadlines; obtains and distributes resources. Removes obstacles that impact performance; identifies and addresses improvement opportunities; guides performance and develops contingency plans accordingly; influences teams to execute in alignment with operational objectives.
Manages a team of consultants to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of successful business initiatives and projects across multiple functional tracks or workstreams by ensuring representation and inclusion of appropriate stakeholders; building rapport and partnerships with key stakeholder teams, third party vendors, and senior management; working with stakeholders to develop goals and set the prioritization of deliverables; discussing involvement of business processes (e.g. project change management, communication) and facilitating decisions necessary for the delivery of business initiatives; communicating and resolving tough issues with stakeholders while maintaining an independent perspective; and making formal presentations and providing reports to senior level audiences.
Manages a team of consultants in the development of requirements for complex business, process, or system solutions which may span multiple business domain(s) by partnering with stakeholders and cross-functional teams as appropriate; providing guidance in the use of multiple business requirements gathering methodologies to identify business, functional, and non-functional requirements; and monitoring the development and documentation of comprehensive business cases to assess the costs, benefits, and ROI of proposed solutions.
Manages the development and implementation of business initiatives, systems, and/or processes to a desired future state by maintaining a comprehensive understanding of how current processes impact business operations across multiple domains; identifying the operational impact of requirements on upstream and downstream solution components; providing options and recommendations to senior management and business stakeholders on how to integrate solutions and deliverables with current systems and business processes across regions or domains; and identifying and validating value gaps and opportunities for process enhancements or efficiencies.
Develops business strategy and ensures alignment and prioritization of organizational objectives and business initiatives by developing and evaluating performance metrics, standards, and methods to establish business success; partnering with senior stakeholders, often with competing/conflicting objectives, to ensure cohesive and reachable metrics; refining strategic plans and performance metrics as appropriate; and managing complex initiatives or portfolio to ensure delivery of measurable results and alignment with strategic objectives.
Serves as a lead advocate for continuous learning and professional development by keeping abreast of cutting edge industry practices, standards, and benchmarks; attending and presenting at roadshows, conferences, and speaking events; leading the ongoing enhancement and innovation of consulting practices, standards, and methods across KP; serving as an advocate to ensure continuous learning and improvement is championed as a people strategy; providing training and guidance to stakeholders as appropriate; and providing ongoing coaching to build a continuous improvement mindset and build capabilities that drive results.
Manages complex projects or project components for teams by coordinating stakeholder contacts; assembling team based on project needs and team member strengths; consulting in the development, analysis, and management of project plans; partnering on the coordination of project schedules and resource forecasts; identifying project or business initiative risks, issues, and trigger events; developing mitigation plans and strategies; and resolving or escalating risks or issues as appropriate.
Manages change management plans associated with business initiatives by engaging stakeholders to obtain support and buy in for changes; partnering with senior management, project/program champions, and business owners to communicate and align improvement initiatives with business objectives; recommending appropriate change management methods and approaches; and ensuring stakeholders embrace a change management mindset, understand intent and purpose, and foster a culture of change.
Manages team members in performing complex data analyses to drive business initiatives by recommending appropriate data analysis tools and approach to assess business performance; determining suitable data gathering and analysis methods (e.g., process observation, hard data, etc.); defining data requirements and obtaining customer agreements, including customer requirements as appropriate; and identifying and alleviating risks through data-driven analysis.
Participates in vendor management as required by reviewing vendor performance levels; ensuring service level agreements are met; managing vendor invoices; and partnering with Procurement and/ or Legal to develop service level and/or scope of work agreements as appropriate.
Monitors compliance of work activities by ensuring business plans and team members adhere to KP, departmental, and/or business line policies and procedures.

Manager, Laboratory Operations Management - (Pasadena, California, United States)

Tue, 09 Jun 2026 23:03:02 GMT

Job Summary:

In addition to the responsibilities listed below, this position is also responsible for ensuring timely and accurate laboratory reporting in the section they manage; managing day-to-day operations of the clinical laboratory in a labor management partnership environment, including both credentialed and non-credentialed personnel; maintaining competency in laboratory testing and performing bench work as appropriate; and managing quality assurance, safety, compliance, regulatory, and accreditation standards and activities.

Essential Responsibilities:

Provides developmental opportunities for others; builds collaborative, cross-functional relationships. Solicits and acts on performance feedback; works closely with employees to set goals and provide open feedback and coaching to drive performance improvement. Pursues professional growth; develops and provides training and development to talent for growth opportunities; supports execution of performance management guidelines and expectations. Leads, adapts, implements, and stays up to date with organizational change, challenges, feedback, best practices, processes, and industry trends. Fosters open dialogue amongst team members, engages, motivates, and promotes collaboration within and across teams. Delegates tasks and decisions as appropriate; provides appropriate support, guidance, and scope; encourages development and consideration of options in decision making.

Manages designated work unit or team by translating business plans into tactical action items; oversees the completion of work assignments and identifies opportunities for improvement; ensures all policies and procedures are followed. Aligns team efforts; builds accountability for and measuring progress in achieving results; determines and ensures processes and methodologies are implemented; resolves escalated issues as appropriate; sets standards and measures progress. Fosters the development of work plans to meet business priorities and deadlines; obtains and distributes resources. Removes obstacles that impact performance; identifies and addresses improvement opportunities; guides performance and develops contingency plans accordingly; influences teams to execute in alignment with operational objectives.

Maintains testing and training standards by: ensuring alignment between the departments strategic initiatives and the development and implementation of technical and/or non-technical training materials while allocating training resources; evaluating relevant personnel competency on an ongoing basis; and anticipating future training needs, planning regular, in-service, and competency training programs, and completing own training.

Maintains compliance and accreditation by: influencing and implementing policies and work instructions in alignment with applicable regulations, license requirements, accreditation standards, and inspection checklists pertaining to laboratories and facilities where testing is performed; routinely assessing adherence to all requirements related to the recruitment, processing, testing, storage, and distribution of materials and samples; identifying and implementing appropriate corrective and preventive actions for addressing technical and/or non-technical deficiencies in regulatory/accreditation inspection processes; supervising the renewal process for personnel licensure; and reviewing teams updates to technical and/or non-technical documentation.

Serves as a link between medical laboratory services and other services by: planning for the alignment of current practices with regulatory/accreditation changes and issues, inspection citations, current events, and trends relevant to services, quality, and training; leading cross-functional teams to proactively evaluate and improve technical and/or non-technical quality management systems; networking and collaborating across internal teams locally to coordinate and align lab operations, quality, and utilization; communicating with external vendors, local/state public health and safety organizations, and other health care providers; and driving alignment with local and national standards and regulations, and utilization of technology and initiatives.

Ensures medical laboratory operations and improves processes by: managing efficient operations, quality, service, patient safety, member/customer satisfaction, and cost effectiveness through evaluation and standardization of technical and/or non-technical services and processes; implementing innovative work plan processes to improve systems across the continuum of care; participating in the evaluation and implementation of new testing methodologies, processes, and technology that have the potential to improve service, quality, and/or efficiency; ensuring the resolution of onsite facilities issues of varying complexity with internal and external vendors; collaborating with employees to cultivate teamwork and a progressive work environment; managing personnel during periods of varying work load; monitoring the use of inventory and maintenance systems, building the supplies inventory, and estimating usage and costs; and managing ongoing technical and/or non-technical project management, including local, regional, and national initiatives, and status reports.

Manages service quality by: reviewing applicable policies and procedures for audit and process improvement projects; recommending, establishing, and implementing corrective actions, preventive actions, and process improvements based on internal and external quality audits of technical and/or non-technical processes; developing plans for correcting deviations from expected quality control results; analyzing the effectiveness of strategies used to ensure that tests are performed properly and results are verified before being shared; proactively anticipating and resolving potential barriers that may prevent specimens from being collected and processed according to established time and quality standards; resolving proficiency testing concerns; and driving the application of strategies to resolve problems of varying complexity related to pre-analytical (collection, processing, etc.), analytical, or post-analytical testing, as applicable.

Program Manager IV - Health Equity Quality and Social Health - (Pasadena, California, United States)

Tue, 09 Jun 2026 23:03:02 GMT

Job Summary:

Manages medium-to-large scale programs or components with multiple workstreams and strategic business goals across departments, functions, or regions with responsibility and accountability for achieving program outcomes from initiation to close-out in an extended or open-ended time frame. Leads the work of program teams by coordinating and monitoring internal and/or external resources. Proactively monitors and identifies program risks, issues, and trigger events by developing mitigation plans and strategies. Monitors compliance of program activities by ensuring program plans and team members adhere to relevant policies and procedures. Ensures the alignment, buy-in, coordination, and support of diverse program stakeholders. Assists with reviews of vendor performance levels, ensures service level agreements are met, and assists with contract negotiations with vendors.

Essential Responsibilities:

Promotes learning in others by proactively providing and/or developing information, resources, advice, and expertise with coworkers and members; builds relationships with cross-functional/external stakeholders and customers. Listens to, seeks, and addresses performance feedback; proactively provides actionable feedback to others and to managers. Pursues self-development; creates and executes plans to capitalize on strengths and develop weaknesses; leads by influencing others through technical explanations and examples and provides options and recommendations. Adopts new responsibilities; adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; champions change and helps others adapt to new tasks and processes. Facilitates team collaboration to support a business outcome.
Completes work assignments autonomously and supports business-specific projects by applying expertise in subject area and business knowledge to generate creative solutions; encourages team members to adapt to and follow all procedures and policies. Collaborates cross-functionally and/or externally to achieve effective business decisions; provides recommendations and solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Supports the development of work plans to meet business priorities and deadlines; identifies resources to accomplish priorities and deadlines. Identifies, speaks up, and capitalizes on improvement opportunities across teams; uses influence to guide others and engages stakeholders to achieve appropriate solutions.
Manages medium-to-large-scale programs or components with multiple workstreams and strategic business goals across departments, functions, or regions with responsibility and accountability for achieving program outcomes from initiation to close-out in an extended or open ended time frame. Develops, analyzes, and manages increasingly complex program plans which include scope identification and management, schedule, inter-dependencies, and resource forecast. Manages and monitors program financials for medium-to-large-scale programs. Monitors program performance to ensure programs effectively deliver maximum long term value or benefit to the organization, and makes adjustments as needed in an uncertain environment where scope may be fluid. Manages program activities related to organizational change management (e.g., development and execution of user adoption, implementation, and training plans) as defined by the program. Drives allocation of resources, establishes schedules, and task assignments to ensure established program management practices are in place. This role may perform project management duties in addition to program management responsibilities.
Leads the work of program team members. Requests and coordinates internal and/ or external resources based on the alignment of team member skills and program demands. Promotes program vision and objectives with program team.
Proactively monitors and identifies program risks, issues, and trigger events by developing mitigation plans and strategies; and resolving or escalating risks or issues as appropriate.
Monitors adherence of program activities to policies and procedures by ensuring program plans and team members follow KP, departmental, and/or business line policies and procedures.
Ensures the alignment, buy-in, and coordination of diverse program stakeholders by building rapport with stakeholder teams, third party vendors, and senior management; and clarifying accountability and authority across stakeholders. Identifies and works closely with stakeholders, ensuring all appropriate stakeholders are represented and included. Provides insight to key stakeholders and program sponsors by developing program goals, setting the prioritization of deliverables, discussing involvement of business processes (e.g. program change management, communication) and facilitating decisions necessary for program delivery. Communicates tough issues to stakeholders while maintaining an independent opinion, providing recommendations, delivering presentations, and providing reports to various senior audiences. Engages with senior stakeholders to identify long term value to the organization and define success.
Assists with reviews of vendor performance levels and ensures service level agreements are met. Partners with Procurement and/or Legal to develop service level and/or scope of work agreements as appropriate. Assists with contract negotiations with vendors and reviews program invoices submitted by vendors for accuracy.

Senior Vice President, Quality and Safety-SCAL Market - (Pasadena, California, United States)

Tue, 09 Jun 2026 23:03:03 GMT

Job Summary:

The person in this position will provide the strategic leadership for Kaiser Foundation Health Plan to deliver sustained and
unmatched clinical outcomes across the market. On behalf of the Health Plan, and KFHP/H Board of Directors the individual in
this role has the overall responsibility for ensuring the quality, safety, and regulatory/accreditation compliance of programs and
services provided to KP members and patients in all areas of the KP market care delivery system. This leader has significant
scope of responsibility due to the number of hospitals within the market that require accreditation and regulatory oversight.

Essential Responsibilities:

This leader is responsible for the following duties in KP hospitals and ambulatory settings:
Effectively partner with the market Permanente Medical Group and Health Plan Ambulatory Operations Leaders to ensure care delivery strategies meet regulatory and accreditation compliance with quality, safety, service, and access requirements in the inpatient, ambulatory and post-acute settings.
Ensure alignment with national and market policies and programs related to quality and safety.
Establish oversight for quality management systems and governance regionally and locally across all components of the clinical organization.
Provides quality oversight on behalf of the KFHP/H Board of Directors for both facility and provider credentialing decisions.
Proactively collaborates with key Health Plan and physician leaders at the national level to support the delivery of high quality, cost-effective, integrated healthcare to members and patients.
Partner with other KFHP/H and PMG executives to set standards, leverage capabilities, share best practices and drive performance across the market. In conjunction with national quality leaders, develop and implement the organizations safety system. Core work includes but is not limited to the following:
Develop, implement and fulfill strategic quality and safety oversight objectives that are incorporated into national and regional business plans.
Develop, implement and oversee all aspects of Safety and Risk Management including Infection Prevention.
Develop and implement quality oversight programs and corrective action plans as needed to ensure safe, timely, effective, efficient, equitable, and person-centered care.
Develop and support a patient and family centered care program (PFCC).
Collaborate with behavioral health leadership in the market to ensure appropriate quality oversight of behavioral health operations.
Responsible for quality oversight of external network contracts.
Consistently supports compliance with the Principles of Responsibility (Kaiser Permanentes Code of Conduct) by maintaining privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, and reporting noncompliance.
Adheres to the applicable federal, state, and local laws and regulations, accreditation and licensure requirements, and Kaiser Permanentes policies and procedures.
Develop and implement a quality program for government programs such as Medicare Stars and Medicaid that establishes effective oversight and provides support for performance improvement.
As the market health plan quality leader this individual is responsible for ensuring performance measures related to clinical quality including oversight of clinical registries and associations, safety, care experience, coordination of care, and access are established and regularly overseen by the market quality oversight committee.
Where third party accreditation is available as a benchmark for specific operations this leader will collaborate with operational leader to ensure alignment with those accrediting standards. Examples include but are not limited to NCQA (Health plan accreditation), TJC (Hospital and Ambulatory accreditation), and AAAHC (Ambulatory Surgery accreditation).

Associate Dean, Assess & Evaluation - (Pasadena, California, United States)

Tue, 09 Jun 2026 23:03:03 GMT

Job Summary:

The Associate Dean for Assessment and Evaluation at the Bernard J. Tyson School of Medicine (KPSOM) is responsible for overseeing an integrated and rigorous process for assessing and evaluating medical student performance, faculty effectiveness, and the quality of the Schools educational programs. This role provides critical institutional leadership in the generation and use of outcomes data to drive continuous improvement in curricula. This role also brings dedicated strategic and operational oversight to advancing KPSOMs system of competency-based medical education. In coordination with the Strategy and Accreditation leaders and teams, the Associate Dean ensures compliance with WASC and LCME accreditation standards and aligns all assessment and improvement efforts with the Schools mission, vision, and values.

Working closely with the Schools administration, faculty, curricular governance bodies and the Student Progress and Promotion Committee (SPPC), the Associate Dean provides actionable insights on student, faculty, and curricular performance, and oversees development and implementation of improvement plans for curricular programs and learners. This role will also lead in the exploration and integration of emerging technologies into assessment and evaluation processes and collaborate with the Office of Medical Education Research and Scholarship to support the schools medical education research agenda.

The Associate Dean fosters a culture that values data-driven reflection on individual and program performance, and supports meaningful improvement.

Essential Responsibilities:

Oversee all aspects of assessment of student learning within the MD degree program, including formative and summative and course-based and programmatic assessment.
Develop appropriate assessment and evaluation strategies and direct initiatives to improve assessment and evaluation strategies.
Collaborate with faculty, deans, staff, students, and others to design, launch, and maintain effective assessment of medical student learning and faculty teaching.
Work closely with key stakeholders to continually improve standards that are common across all sites for assessing clinical skills development.
Provide oversight and guidance to faculty and staff working on evaluation of curriculum.
In collaboration with the Senior Director of Faculty Educator Development, provide oversight and direct faculty development in assessment and evaluation.
Facilitate the identification and remediation of at-risk students.
Oversee programmatic curricular evaluation.
Participate in the development of strategy and in the implementation for the incorporation of emerging technologies into assessment and evaluation Coordinate with the Schools technology team to identify, construct, and manage appropriate assessment platforms and databases to include student portfolios.
Contribute to the creation and implementation of KPSOMs second strategic plan to advance our CBME model.
Oversee the operations of the Office of Assessment and Evaluation. Manage and supervise leadership and staff roles.
Within the curricular unit, provide leadership and oversight to the mapping and development of KPSOM Educational Program Outcomes and milestones.
Identify and develop instruments to assess students, faculty, and aspects of the educational program, including tests, surveys, observation protocols, interview focus group questionnaires, and scoring rubrics.
Provide the appropriate student data, analysis, and evaluations for writing medical student performance evaluations (Deans Letters) for graduating students each year and oversee the production of the medical student performance evaluation.
Provide outcomes data and analysis as requested to support curricular governance bodies in continuous quality improvement of the educational program.
In collaboration with leadership of the Office of Medical Education, facilitate strategic changes in the curriculum to enhance and improve medical education based on KPSOM outcomes data and analysis.
Engage with the field of assessment and evaluation in the larger medical education community.
In collaboration with the Associate Dean for Medical Education Research and Scholarship, support educational research and initiatives, collaborating with faculty, staff, and students to develop innovative ideas, prioritize pilot projects, and participate in these projects. Collaborate with the Dean and other research leaders to publish scholarship based on assessment and evaluation data related to the KPSOM educational program. Implement evaluation strategy for the school to be able to report on the effectiveness of its educational techniques.
In collaboration with accreditation and strategy leaders and teams, create appropriate reports for the LCME, BPPE and WASC accrediting bodies and ensures the availability of assessment and evaluation data relevant to accreditation.
Understand legal and ethical issues regarding maintenance of student records, and other data generated through the Office of Assessment and Evaluation and oversee the development and implementation of policies and procedures aligning with legal and ethical requirements.
Prepare, oversee, and manage the budget related to all aspects of learner assessment and educational program evaluation.
Serve on relevant KPSOM committees and teams.
Attend regional and national meetings related to learner and teacher assessment and program evaluation.

Student Affairs Coordinator - (Pasadena, California, United States)

Tue, 09 Jun 2026 23:03:03 GMT

Job Summary:

The Office of Student Affairs Coordinator is responsible for supporting key initiatives and functions within the Offices of Student Affairs and Student Engagement. They manage the planning of Signature Student Events, including vendor management, purchasing, and logistics coordination. They provide high-level administrative support to the Senior Director of Student Affairs through project coordination, information management, communications, and calendar management. The coordinator will also serve as a member of the Student Engagement Team and share responsibility for staffing the student affairs office and student events, coordinating purchasing for the student professional development program, and other initiatives.

Essential Responsibilities:

Administrative Coordination: provides high level support to the Senior Director of Student Affairs on assigned tasks, duties, and special projects to execute initiatives and/or projects for the Offices of Student Affairs and Student Engagement including but not limited to annual reporting, program evaluation, strategic planning, and team development.
Signature Student Events: coordinates the planning for KPSOM Signature Student Events such as Welcome Event, White Coat Ceremony, Match Day including vendor management, purchasing and event communication.
Student Professional Development Funding Program: coordinates student travel and purchasing for the Professional Development Program.
Calendar Management: manages calendar for Senior Director of Student Affairs.
Student Engagement: assists in the coordination and staffing of Office of Student Engagement Programming.
Regularly collaborates with internal partners such as the Deans Office, Offices of Academic and Faculty Affairs, Community Engagement and Government Affairs, Medical Education, Inclusive Excellence, Information and Technology, Facilities, Procurement, Human Resources, Sim Center and Marketing and Communications.
Communications: maintains internal OSA media database and identifies media to utilize for social media and other digital or print communications.
Special projects and there duties: other related administrative functions, projects, duties and responsibilities may be assigned as deemed necessary.

Manager, Accounting - (Pasadena, California, United States)

Tue, 09 Jun 2026 23:03:03 GMT

Job Summary:

This managing level employee is primarily responsible for overseeing financial transactions, analyses, and audits, serving as a main point of contact for outside contacts and agencies, and communicating results to senior management while ensuring compliance with policies and procedures.

Essential Responsibilities:

Pursues professional growth and provides developmental opportunities for others by soliciting and acting on performance feedback; building collaborative, cross-functional relationships; training and developing talent for growth opportunities; delegating tasks and decisions; fostering open dialogue amongst team members; executing performance management guidelines and expectations; and working closely with employees to set goals and provide open feedback and coaching to drive performance improvement.

Manages designated work unit by translating business plans into tactical action items; ensuring all policies and procedures are followed; delegating tasks to meet goals and objectives; overseeing the completion of work assignments; aligning team efforts; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; removing obstacles that impact performance; and guiding performance and developing contingency plans accordingly.

Supports financial transactions by preparing complex accounting activities and reconciliations leading to a complete set of accurate financial statements (e.g. journal entries, estimates, disbursements) in accordance with GAAP and company policies; reviewing and approving complex accounting activities prepared by others; and making recommendations.

Conducts external reporting of Company financial information by completing, reviewing, and interpreting reports and analyses for statutory reporting to external agencies (e.g. IRS, Census Bureau, NAIC, FTC); identifying needs for new design for reports; maintaining relationships and working with external parties to resolve issues; and ensuring reporting requirements are met.

Supports financial analyses by reviewing operational statistics to explain financial results, inform decision-making and take action to pursue efficiencies and quality financial outcomes; ensuring ad hoc request for analysis are completed; establishing data gathering methods; and providing expertise in data origination.

Communicates financial results by developing and presenting conclusions about areas of accountability to appropriate levels of management in verbal and written form; documenting positions and processes in support of process improvement, knowledge retention, and audit requirements; and provides consulting services to individuals without finance training.

Participates in finance system design, implementations, enhancements, and continuous improvements by reviewing flow of transactions through source systems; validating ongoing configuration decisions; reviewing systems in area of expertise to ensure that new systems, upgrades, and other system maintenance activities do not impact operations, financial statements, or leadership decision making.

Monitors Company financial information by completing, reviewing, and interpreting standard and/or ad hoc reports (e.g., balance sheets, income statements, volume reporting, trade spending reports); evaluating validity of assets, liabilities, revenues, and operating expenses in conformity with GAAP and Company accounting policies; making recommendations; and communicating financial reporting to stakeholders and senior leadership.

Meets requirements of policies and procedures to remain compliant (e.g. Sarbanes-Oxley, KP-NCO, POR) and ensures staff is compliant.

Supports internal and external audits by communicating with auditors; being the point of contact for auditors; ensuring appropriate documents are completed; and escalating issues as appropriate.

Executive Projects & Communications Specialist - SOM - (Pasadena, California, United States)

Tue, 09 Jun 2026 23:03:03 GMT

Job Summary:

The Executive Projects & Communications Specialist serves in advanced communications, administrative, project, and support role within the Deans Office at the Kaiser Permanente Bernard J. Tyson School of Medicine (KPSOM). The position develops executive level communications, briefing materials, and board ready deliverables, and supports high priority, cross functional initiatives and school wide events involving senior leaders and external parties.

Working closely with the Chief of Staff and leadership team, the Specialist synthesizes complex academic, institutional and healthcare information into clear, well structured narratives and presentation materials that support executive communications and informed decision making. The role coordinates inputs, timelines, and deliverables for high visibility Deans Office initiatives, facilitates alignment across partners and contributors, and supports follow through on leadership decisions. The position also contributes to governance preparation, maintains high standards for documentation quality, and supports institutional research and benchmarking as needed.

Essential Responsibilities:

Develop and produce executive level communications and materials on behalf of the Deans Office, including talking points, speeches, background briefings, presentations, executive summaries, memos, recommendation letters, and board ready deliverables.
Synthesize complex academic, operational, and healthcare information-drawing on data, research, literature, and benchmarking-into clear, compelling narratives tailored to senior leaders, governing bodies, and internal and external audiences.
Review and edit materials for clarity, tone, accuracy, and consistency, ensuring alignment with the Deans voice, school values, priorities, and established quality standards.
Maintain version control and high documentation standards across all deliverables.
Partner closely with the Chief of Staff to co-lead high priority initiatives sponsored by the Deans Office by coordinating scope, timelines, inputs, communications, and deliverables across multiple contributors.
Facilitate alignment among senior leaders and project teams through structured updates, decision tracking, and change management communications.
Monitor progress against milestones, escalate risks or barriers proactively, and support timely follow through on leadership decisions.
Capture outcomes and lessons learned and incorporate continuous improvement practices into future initiatives.
Contribute to institutional intelligence through targeted research, literature reviews, issue synthesis, and peer benchmarking to inform leadership discussions, decision making and operational improvement opportunities
Contribute to the planning and execution of high visibility school wide and Deans Office events, including commencement, awards and recognition initiatives, leadership retreats, and special engagements.
Support select Deans Office operational workflows-such as briefing cadence, document standards, and file management-to enhance efficiency, consistency, and executive readiness.
Represent the Deans Office on school committees and workgroups, as requested.
On occasion, support tours and engagements for visiting leaders and external guests.
Coordinate and prepare governance and Board materials, ensuring timely collection of inputs, formatting consistency, clarity, and executive readiness.

Clinical Trials Manager - (Pasadena, California, United States)

Tue, 09 Jun 2026 23:03:03 GMT

Job Summary:

The Clinical Research Manager is a demonstrated expert operational leader position, which is responsible for overseeing the daily research activities of multiple FDA-regulated clinical trials and clinical research projects at multiple KPSC sites. The Clinical Research Manager possesses expert operational clinical research skills and knowledge, and proactively assumes increased responsibilities in supporting the assigned KPSC Principal Investigators (PI) and Physician Director, KPSC Regional Clinical Trials or designee, and other research staff. The Clinical Research Manager is identified as a role model, educator, coach, mentor, resource, and supervisor. This is a non- licensed position. This position must adhere to the positions scope of practice as outlined in the Major Responsibilities below and is also responsible for assisting in protecting the health, safety, and welfare of research participants.

Essential Responsibilities:

Compliance:

Support and comply with the Principles of Responsibility (Kaiser Permanente Code of Conduct).

Adhere to Guideline for Good Clinical Practice (GCP), federal, state, and local regulations, and KP policies and procedures.

With Clinical Trials Division, PI and/or designee, ensure compliance with KPSC IRB and Clinical Trials Standard Operating Procedures (SOPs).

Monitor compliance with GCP standards and required study procedures in preparation for periodic site visits from Sponsors or others.

Lead periodic research site internal compliance monitoring activities and programs.

Assist the PI in the preparation of internal and external audits, and participate in the conduct of the audit and any responses required.

Study Implementation:

Assumes the overall responsibility for site personnel for the maintenance, security and confidentiality of participants paper or electronic data at each KPSC clinical research site.

Lead and coordinate study initiation including: feasibility assessment, organizing and participating in pre-qualification site visits, and overseeing the space requirements for study-related equipment/supplies, etc.

Proactively lead, coordinate and participate in Sponsor monitoring visits and follow-up on outstanding data queries and clinical trial inquiries with site coordinators.

Respond to routine operational questions related to study protocol, and refer clinical questions and issues requiring medical decision-making to the PI, Regional Clinical Trial Physician Director or other licensed personnel, as appropriate.

Proactively coordinate the development of tools, such as source documents and tracking forms, to assist with data collection at each KPSC clinical research site.

Ensure each clinical research site collects documents and reports the research data to the appropriate licensed staff member and the PI for assessment in a timely manner as per the IRB-approved protocol.

Proactively set the standards at each research site to coordinate and manage required protocol data collection for submission in a timely and accurate manner as required by Sponsor (e.g., weekly screening log, routine electronic data submissions).

Lead and contribute as a key research member during study team meetings.

Oversee the periodic audits of each KPSC clinical research site to ensure the pertinent data collection information is abstracted and case report forms (paper or electronic) are completed, and a database program to track all study activity including study enrollment and consents is maintained.

Monitor recruitment, screening, and enrollment of potential participants utilizing specific protocol eligibility for all the KPSC clinical research sites.

Develop processes to assist and review all responses to and resolutions to Sponsor data queries and delinquencies from each research site in a timely manner.

Create systems and oversight processes to ensure that the informed consent process is conducted in a quality and compliant manner.

Create standards for site-based team members to assist the PI within the scope of practice with the coordination of drug accountability requirements.

Review any reported potential protocol violations/deviations with the PI and ensure the appropriate entities are notified in a timely manner.

Provide support and education for protocol activities for all research sites.

Work with the PI and R&E on developing potential protocol budget, if requested.

Track clinical research finances with PI according to final negotiated clinical trial agreement and KP enrollment, if requested.

Assist the PI and research staff to effectively coordinate any IRB research submissions.

Maintain systems and resources to effectively communicate with and obtain required IRB documentation.

Develop site-specific SOPs as needed to create transparent processes.

Coordinate the training for research sites in the preparation of protocol specimens, if applicable, according to protocol for shipping or storage with adherence to IATA/DOT guidelines and certification.

In conjunction with the site staff perform study closure activities including preparation and collection of close-out documentation, and preparation of study files for distribution to long-term storage.

Leadership and Communication:

Proactively communicate compliance and operational needs with internal and external parties, PI, Sponsor, Contract Research Organization (CRO), Physician Clinical Trials Division Research Administrator and/or designee, and Research and Evaluation Department.

Education and Training:

Lead, develop and implement the training and education regarding protocols for licensed and non-licensed staff.

Participate in training, education, and development activities to improve own knowledge and performance sustain and enhance professional development.

Act as a mentor to other non-licensed research staff on a regular basis for research-related training and resource questions.

Attend KP site-initiated meetings for protocol training including Sponsor-initiated meetings, as requested.

Quality Improvement:

Selectively screen case report forms (paper or electronic) for completeness and compliance with protocol and appropriate regulations.

Lead quality improvement activities, as requested, and initiatives for research program. Systems and Infrastructure.

Adhere to departmental policies and procedures to ensure confidentiality, privacy and security of clinical research interactions and participant information, and responsible use of operational research databases in compliance with KP policies.

Adhere to departmental policies and procedures to support quality implementation and conduct of clinical trials, and assure maintenance of research documentation in compliance with the protocols and KP policies and procedures.

Participate with Physician Director and Clinical Trials Division Research Administrator and/or designee to identify and prioritize the development of clinical trials systems and infrastructure to maintain research quality and compliance at clinical trial sites.

VP, Contact Center and Voice Technology - (Greensboro, North Carolina, United States)

Tue, 09 Jun 2026 23:03:05 GMT

Job Summary:

Must reside (or be willing to relocate) in a state/location where Kaiser Permanente is authorized to do business. This includes CA, OR, WA, CO, GA, MD, VA, DC areas or in Greensboro, NC

The Vice President, Contact Center, Voice and Omnichannel Technology is responsible for defining and executing the technology vision, architecture, and transformation roadmap for contact center and voice technology capabilities across the enterprise; aligned with KPs Omnichannel program.

This role provides strategic and hands on leadership to modernize platforms, enable omnichannel engagement (voice, chat, secure messaging, video, and emerging channels), and deploy advanced capabilities such as IVR modernization, conversational AI, agent assist, sentiment analysis, and call summarization - all aligned to KPs Responsible AI framework and regulatory obligations.

The Vice President acts as a key technology partner to the Omnichannel Program and works closely with digital experience leaders and contact center operations executives to ensure technology enablement aligns to business outcomes, labor considerations, and clinical reliability requirements.

The Vice President, Contact Center, Voice and Omnichannel technology leads a team of approximately 150 resources and manages an annual budget of $120M OPEX and $5M CAPEX. They also have significant oversight of investment spend ($25-30M)

Essential Responsibilities:

Enterprise Technology Leadership
Establish and own the enterprise contact center, voice, and omnichannel technology strategy, ensuring alignment with broader digital experience, customer engagement, and technology modernization goals.
Serve as the senior technology authority for all contact center platforms, enterprise voice services (primarily SIP), and omnichannel engagement technologies.
Provide executive-level guidance on platform architecture, resiliency, scalability, and regulatory compliance in a healthcare environment.
Contact Center Transformation & CCaaS Migration
Lead the end to end execution of the migration from legacy on premises contact center platforms to a unified CCaaS solution, including phased deployment, coexistence strategies, and controlled decommissioning of legacy systems.
Define and execute a migration approach that balances near-term stability with long-term transformation, ensuring existing platforms continue to evolve while the future-state platform is deployed.
Partner closely with contact center operations leaders to support adoption, minimize disruption, and respect represented labor agreements.
Omnichannel Enablement & Experience Advancement
Drive the technology roadmap for omnichannel engagement, enabling seamless experiences across voice, chat, secure messaging, video, and future channels.
Ensure effective integration with multiple Customer Relationship Management (CRM) ecosystems, while recognizing that CRM ownership resides outside this role.
Enable experience-led capabilities that materially improve member, patient, and agent experience.
Voice & SIP Technology Leadership
Own enterprise voice technology strategy, including SIP-based services, legacy POTS where required, call routing, resiliency, and business continuity.
Provide operational leadership for voice carrier relationships supporting contact center environments, in coordination with network and data services leadership.
Ensure high availability solutions with enterprise grade objectives for mission-critical availability within member-facing, clinical and pharmacy contact centers.
AI, Automation & Responsible Innovation
Advance the use of AI-enabled capabilities such as IVR modernization, conversational AI, agent assist, sentiment analysis, and call summarization.
Ensure all AI deployments align with the organizations Responsible AI framework, regulatory obligations, and labor considerations.
Establish governance models for introducing new technologies at scale with transparency and trust.
Stakeholder Partnership & Influence
Act as a primary technology interface to the key business operations and digital experience leaders.
Build strong partnerships with contact center operations executives to ensure technology strategies enable business priorities.
Communicate complex technical strategies clearly to executive, clinical, and operational audiences.
Financial, Vendor & Organizational Leadership
Lead a large internal technology organization and manage significant vendor, integrator, and cloud-provider relationships.
Ensure disciplined financial management, contract oversight, and value realization across a complex vendor ecosystem.
Develop talent, succession plans, and organizational capabilities required to support long-term platform ownership.

This position has a target base salary of $279,000 to $348,750 and is eligible for incentive compensation, an executive allowance, comprehensive health, wellness, time off, savings, and retirement benefits, as well as relocation support, as applicable.

Actuarial Analyst IV, Casualty - (Pasadena, California, United States)

Tue, 09 Jun 2026 23:03:05 GMT

Job Summary:

In addition to the responsibilities listed below, this senior individual contributor role is also responsible for analyzing the likelihood of financial risk to the organization; producing actuarial data and reports; producing actuarial models and analyses; and analyzing and assessing financial risk and opportunity.

This includes performing both internal and external reserve analyses across multiple property/casualty insurance lines; supporting data engineering, programming, and automation efforts across multiple claims data sources; producing analytics to support management of KPs commercial insurance programs; producing financial forecasts and expense allocations to support captive pricing and insurance program budgets; producing documentation and reporting to support internal (i.e., SOX) and external audit compliance; supporting capital modeling projects for KPs captive insurers; and supporting benchmarking and claims analytics efforts..

Essential Responsibilities:

Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; and adapting to and learning from change, difficulties, and feedback.
Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks as appropriate; and recognizing and capitalizing on improvement opportunities.
Develops and designs actuarial documentation by completing the actuarial portion of financial reports and tax returns; and responses to insurance regulations.
Participates in product line evaluations by conducting and interpreting analysis of product line financials, pricing, reserve, valuation , cash flow analysis; and analyzing and interpreting product line performance, risk, and assumptions used in product development.
Utilizes actuarial research by implementing non-complex developments standards, assumptions, and the legal and regulatory environment.
Assesses, analyzes and interprets financial risks and opportunities by applying advanced actuarial methods; and conducting actuarial analyses.
Collaborates with business partners by translating mathematical constructs into actionable recommendations; and complying with the Actuarial Standards of Practice.
Develops and designs advanced actuarial models; assists with the development of alternative assumptions and forecasts using in-house models or actuarial software; and validates the results.

Senior Manager, Financial Planning & Analysis - (Pasadena, California, United States)

Tue, 09 Jun 2026 23:03:05 GMT

Job Summary:

This managing level employee is responsible for leading internal audit processes, ensuring proper development of budgets and forecasts, overseeing financial modeling efforts, and driving strategic financial planning efforts.

Essential Responsibilities:

Pursues professional growth and provides developmental opportunities for others by soliciting and acting on performance feedback; building collaborative, cross-functional relationships; hiring, training, and developing talent for growth opportunities; delegating tasks and decisions; fostering open dialogue amongst departments; strategically evaluating talent for succession planning; setting performance management guidelines and expectations across units; and working closely with employees to set goals and provide open feedback and coaching to drive performance improvement.

Manages designated units by translating business plans into tactical action items; communicating goals and objectives; ensuring all policies and procedures are followed; overseeing the completion of work assignments; assuming responsibility for decision making; aligning team efforts; building accountability for and measuring progress in achieving results; incorporating resources, costs, and forecasts into unit plans; removing obstacles that impact performance; guiding performance and developing contingency plans accordingly; partnering with key stakeholders and business leaders to ensure products and/or services meet requirements and expectations while aligning with departmental strategies; and influencing units to operate in alignment with business objectives.

Leads internal audit process, reviews audit results, and engages with auditors to resolve material weaknesses, implement changes to internal controls and proactively assess high risk areas.

Ensures budgets and/or forecasts are developed in accordance with business strategic initiatives by managing the evaluation of budgeting trends; managing the use of budget and forecasting; and managing the development of department/regional budgets.

Manages others in advising region/business unit leaders on strategic fiscal matters by monitoring the creation of regular and special reports for both financial and statistical matters in order to facilitate financial management throughout the organization; overseeing regular meetings with leadership to review financial results for their areas; and ensuring others appropriately advise the Kaiser Senior Management team on reading and interpreting financial results, analyzing variances, and improving performance.

Oversees financial modeling by reviewing and suggesting models; monitoring risk alternatives; and managing evaluation of what-if scenarios and forecasts.

Evaluates the business vision, objectives, and strategic initiatives and maximizes the financial impact of strategies and initiatives.

Manages costing activities by monitoring the identification of cost avoidance and cost recovery opportunities.

Monitors performance/operations/financial state by managing the use of templates (e.g., cash flow, RFA process, weekly unit case report) and computer applications; overseeing financial analyses and results (e.g., operating cash flow analyses, pro forma P&L, line item walk forwards, volume building blocks, NPV, IRR, Discounted Cash Flow, statistical analyses, economic analyses); and overseeing variance analysis and results (e.g., volume, P&L line item, cost of goods, rate).

Manages reports of region/business unit financial information by monitoring use of financial trends, data analysis reports, and forecasts of income and expense; overseeing assets, liabilities, revenues, and expenses; and monitoring the use of data/inputs from region/business unit systems to support analyses (e.g., membership and utilization reports, volume reporting, day sales inventory, analysis spreadsheets, investment schedules).

Ensures field operations are supported by monitoring their operational/financial performance; and recommending areas of improvement.

Manages Financial Statement Analysis of business partners (e.g., suppliers, customers, co-packers, acquisition targets) by ensuring information reported from software systems (Internet, Bloomberg, and D&B), annual reports, and/or interviews is accurate; monitoring the financial status (viability) of business partners; and ensuring risk implications are minimized.

Improves financial performance by interpreting financial trends; partnering with business leaders to identify actions that address performance issues; and implementing enhancements to operational issues in order to improve performance.

Participates in strategic financial planning by utilizing results of financial, utilization, and benchmark data.

Drives strategic financial planning by monitoring financial plans, acquisition activity, financial requirements, and operating forecasts; and overseeing development of financial concepts for financial planning and control.

Ophthalmic Photographer - (Pasadena, California, United States)

Wed, 10 Jun 2026 02:10:14 GMT

Job Summary:

No information available at this time.

Essential Responsibilities:

Operates an Ophthalmic fundus camera (e.g., Zeiss Fundus Flash III) to photograph portions of the eye, such as anterior segment, the ocular adnexa and the ocular fundus.

Explain test procedures and purpose.

Monitor and evaluate test readings during procedures.

Perform fluorescing angiography and ultrasound diagnostic procedures.

Prepare exam results for interpretation by physician.

Consult with physician concerning test results and alert physicians to positive test results or test abnormalities.

Fill request for equipment and supplies.

Assume other activities and responsibilities from time to time as directed.

Strategy Consultant V, Medicare Line of Business - (Oakland, California, United States)

Wed, 10 Jun 2026 05:10:14 GMT

The Medicare Strategy Consultant is a key position within the Medicare Markets Strategy and Operations team, responsible for aligning the market-level annual planning process with the broader Medicare line of business strategy and program-wide rate-setting objectives. Reporting to the Executive Director of Medicare Markets Strategy and Operations, this remote role collaborates with various cross-functional business partners, including market-based teams, actuarial, finance, strategic market planning, competitive assessment, and national product management. The consultant-s core responsibilities include developing strategic plans, business cases, tracking performance milestones and contributing to leadership decision support materials. Additionally, the role oversees large cross-functional projects, coordinates Medicare multi-year planning, supports business performance reviews, and contributes to ad hoc projects and programs specific to assigned markets. This position plays a critical role in developing materials, framework and analytics that drive the successful completion of the Medicare business planning cycle and ensure effective knowledge sharing between markets and key functional areas.

Job Summary:

Drives strategy development by defining complex business problems and opportunities and identifying, weighing, and selecting alternative approaches. Performs moderately to highly complex analysis and drives interpretation of market data and tests hypotheses using advanced knowledge of qualitative and quantitative analytical tools to drive towards insightful and actionable insights for the business. Drives the development and execution of complex projects and programs to drive deliverables and effective execution to ensure high-quality business outcomes. Identifies opportunities to adapt processes to improve Return on Investment (ROI), service quality, and operations for cross-functional initiatives. Fosters strategic partnerships across organizational lines and establishes trusting relationships to better navigate the diverse and complex needs of key stakeholders.

Essential Responsibilities:

Promotes learning in others by communicating information and providing advice to drive projects forward; builds relationships with cross-functional stakeholders. Listens, responds to, seeks, and addresses performance feedback; provides actionable feedback to others, including upward feedback to leadership and mentors junior team members. Practices self-leadership; creates and executes plans to capitalize on strengths and improve opportunity areas; influences team members within assigned team or unit. Adapts to competing demands and new responsibilities; adapts to and learns from change, challenges, and feedback. Models team collaboration within and across teams.
Conducts or oversees business-specific projects by applying deep expertise in subject area; promotes adherence to all procedures and policies. Partners internally and externally to make effective business decisions; determines and carries out processes and methodologies; solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Develops work plans to meet business priorities and deadlines; coordinates and delegates resources to accomplish organizational goals. Recognizes and capitalizes on improvement opportunities; evaluates recommendations made; influences the completion of project tasks by others.
Analyzes and interprets market data by: developing and implementing a plan to address complex research questions and test hypotheses with advanced knowledge in one or more specialty areas of data collection and analysis; driving moderately or to highly complex quantitative and qualitative analyses and investigating alternative hypotheses; and driving interpretation of key findings, conclusions, and recommendations for the future for senior leadership.
Facilitates process improvement efforts by: identifying opportunities to adapt processes to improve return on investment (ROI), operations, service quality, and results for cross-functional initiatives; utilizing advanced knowledge of business operations to drive the implementation of best practices across functions; and facilitating adoption of best practices and future innovations.
Effectively manages projects and programs by: driving the development of complex project proposals, including establishing objectives, key stakeholders, milestones, and providing deep technical leadership across programs; driving progress on program deliverables in alignment with greater business strategy and key business outcomes across functions; refining existing methodologies, and identifying and implementing new methodologies to complete initiatives with little support; and driving the execution of project plan, and supporting high-quality outcomes.
Proactively maintains open streams of communication by: fostering trusting relationships to better navigate the diverse and complex needs of stakeholders across the organizational landscape; identifying complex issues or risks to strategic program implementation and developing solutions to resolve them; fostering strategic partnerships across organizational lines to consult and influence the development and refinement of key priorities and strategy; and proactively and persuasively communicating strategic issues and recommendations to senior leadership, and across the organization.
Contributes to the development and execution of business strategy by: developing complex strategic plans based on business case and advanced knowledge in one or more specialty areas of health care marketplace; driving complex problem scoping and the processes and resources needed; developing alternative strategic options, and recommending the best option(s) based on complex problem scoping, external marketplace research, and analysis of organizational and external strategic approaches; selecting challenging business goals and the processes and resources needed to accomplish them; driving alignment around the strategic plan and intended outcomes, and finding opportunities for collaboration and synergy across functions; developing and implementing advanced strategies to mitigate complex barriers, constraints, and risks to execution; and driving strategic direction in response to a changing environment.

Financial Planning and Analysis Analyst III - (Pasadena, California, United States)

Wed, 10 Jun 2026 05:10:16 GMT

Job Summary:

Essential Responsibilities:

Pursues self-development and effective relationships with others by proactively providing resources, information, advice, and expertise with coworkers and customers; influencing others through technical explanations and examples; providing occasional mentoring to team members; listening and responding to, seeking, and addressing performance feedback; creating plans to capitalize on strengths and develop weaknesses; anticipating and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback.

Completes work assignments by applying up-to-date expertise in subject area to generate creative solutions; ensuring all procedures and policies are followed; leveraging an understanding of data, and resources to support projects or initiatives; collaborating cross-functionally to solve business problems; identifying and monitoring priorities, deadlines, and expectations; communicating progress and information; identifying, recommending, and implementing ways to address improvement opportunities; and escalating issues or risks as appropriate.

Supports the evaluation of the business environment by conducting financial assessments (e.g., Situational, Strengths/Weaknesses/Opportunities/Threats, Opportunity-Based Strategic Planning, system value chain analysis); and generating reports summarizing business, financial, or economic data.

Completes costing activities by identifying cost avoidance and cost recovery opportunities.

Supports improving financial performance by identifying financial trends; using results of analyses; calling attention to operational issues that need to be addressed to improve performance; and partnering with the business to address operational performance issues.

Supports business modeling by developing best-practice models; analyzing risk alternatives; and developing what-if scenarios and forecasts using in-house models or software.

Supports reporting of region/business unit financial information by evaluating financial trends, data analysis reports, and forecasts of income and expense; reviewing assets, liabilities, revenues, and expenses; and using data/inputs from region/business unit systems to support analyses (e.g., membership and utilization reports, volume reporting, day sales inventory, analysis spreadsheets, investment schedules).

Supports assessment of the business vision, objectives, and strategic initiatives by conducting research to assess financial impact of strategies and initiatives.

Creates budgets and/or forecasts under the guidance of others in accordance with business strategic initiatives by analyzing budgeting trends; preparing budget and forecasting; and coordinating with others to develop department/regional budgets.

Evaluates performance/operations/ financial state by using and implementing templates (e.g., cash flow, RFA process, weekly unit case report) and computer applications; conducting complex financial analyses (e.g., operating cash flow analyses, pro forma P&L, line item walk forwards, volume building blocks, NPV, IRR, Discounted Cash Flow, statistical analyses, economic analyses); and completing complex variance analysis (e.g., volume, P&L line item, cost of goods, rate).

Supports internal and external audits by assisting with preparation of audit schedules and review of audit results.

Supports field operations by analyzing their operational/financial performance.

Supports Financial Statement Analysis of business partners (e.g., suppliers, customers, co-packers, acquisition targets) by using software systems (Internet, Bloomberg, and D&B), annual reports, and/or interviews; determining the financial status (viability) of business partners; and assessing risk implications.

Supports others in advising region/business unit leaders on strategic fiscal matters by preparing regular and special reports for both financial and statistical matters in order to facilitate financial management throughout the organization; and organizing regular meetings with leadership to review financial results for their areas.

Supports strategic financial planning by performing and evaluating financial, utilization, and benchmark analytics.

Supports strategic financial planning by gathering and preparing recommendations for financial plans, acquisition activity, financial requirements, and operating forecasts; and applying financial concepts for financial planning and control.

Marketing Consultant III, Acquisition Marketing - (Pasadena, California, United States)

Thu, 11 Jun 2026 00:10:10 GMT

Overview: This role leads marketing project management and execution across lower funnel acquisition channels for the Under 65 audience, including the Individual & Family line of business (KPIF) and Next Generation audience. The position also provides support for Lead Nurture programs in partnership with Commercial Group to support line of business enrollment goals.

Job Summary:

In addition to the responsibilities listed below, this position is responsible for supporting the development and execution of multi-channel direct marketing campaigns to drive customer acquisition. This position refines customer attributes using internal databases, partners with the Analytics team to leverage data modeling targeted at increasing response, application, and funding rates, including A/B testing, and partners with Creative team on copy and creative development.

Essential Responsibilities:

Pursues self-development and effective relationships with others by proactively providing resources, information, advice, and expertise with coworkers and customers; influencing others through technical explanations and examples; providing occasional mentoring to team members; listening and responding to, seeking, and addressing performance feedback; creating plans to capitalize on strengths and develop weaknesses; anticipating and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback.
Completes work assignments by applying up-to-date expertise in subject area to generate creative solutions; ensuring all procedures and policies are followed; leveraging an understanding of data, and resources to support projects or initiatives; collaborating cross-functionally to solve business problems; identifying and monitoring priorities, deadlines, and expectations; communicating progress and information; identifying, recommending, and implementing ways to address improvement opportunities; and escalating issues or risks as appropriate.
Conducts market data collection and synthesis under guidance from more senior colleagues by interpreting data and insights to turn them into actionable, evidence-based marketing plans; partnering with research and strategy teams to gather marketplace and consumer dynamics to drive marketing strategies; providing input into market research; partnering with analytics teams to drive marketing strategies and track performance; and reporting and optimizing ROI on strategies and tactics.
Implements marketing strategies aligned with business objectives by developing strategic plan deliverables; verifying brand consistency and brand standard compliance through all marketing channels; conducting and leveraging market research and analysis to identify new opportunities and/or validate assumptions; analyzing sales and marketing metrics; creating reports and presenting results; tracking progress to overall enterprise objectives; and driving improvement and optimization efforts toward established goals.
Implements strategic go-to-market plans by assessing and validating channel partner needs and performance on an ongoing basis; and investigating audience needs using data-driven learnings to evaluate and identify new multi-channel opportunities.
Assists with the development and execution of integrated marketing communications strategies and programs by integrating business-to-business, business-to-consumer, and line of business; working with market research and data analytics teams to understand stakeholder attitudes and needs; translating insights into promotional strategies; working with enterprise teams to align activities; communicating consistent positioning and messages across all media; evaluating effectiveness of plans, programs, and campaigns; and making recommendations to optimize campaigns.
Assists the creative team by gathering data, research, stakeholder input and sign-off to develop an understanding of the work; collaborating with communication and marketing teams; developing and writing creative briefs that inform and inspire writers, designers, and other creative professionals; reviewing the completed brief with more senior colleagues; and presenting the brief.
Assists in marketing project management by developing and updating project plans; coordinating cross-functional stakeholder contacts; recommending teams based on project needs and team member strengths; adhering to project budget; participating in vendor selection; managing vendor relationships; and presenting project updates.

Research Project Manager, Epidemiologic Research (Durational with Benefits) - (Pasadena, California, United States)

Thu, 11 Jun 2026 12:16:49 GMT

Job Summary:

Manages all aspects of a medium to large scale research study and two (2) or more small to medium-sized studies or two (2) to four (4) medium to large studies. Supervises project staff. Works independently in accordance with established objectives. Work subject to occasional review.

Essential Responsibilities:

Manages all aspects of a medium to large scale research study and two (2) or more small to medium-sized studies or two (2) to four (4) medium to large studies.

May assist in development of study tools (e.g. tracking forms, questionnaires, chart review forms, etc.).

Develops and implements study protocols/ operation manuals.

Monitors progress of study activities (e.g. data collection and validation, recruitment, pilot studies, focus groups, etc.) and ensures that study objectives are met.

Contributes to high level discussions with funding agencies and research teams from other organizations.

Prepares progress reports independently and/ or collaboratively.

May participate in the training of new team members and/or clinical staff.

Ensures that all staff administrative requirements and certifications are complete and current.

Identifies staff training needs and resources to address needs.

Assists in the creation and dissemination of staff development materials.

If assigned to clinical trial, will work with Sponsors/ monitors at clinical sites.

Adheres to compliance and privacy/ confidentiality requirements and standards.

Adheres to GCP and compliance regulations for clinical trials.

Oversees data collection and conducts data analysis. Implements quality control and quality assurance measures.

Acquires and maintains knowledge of KP systems and databases.

Makes decisions for day-to-day operations of projects including the resolution of technical problems and questions from project staff.

Collaborates with Sr. Research Project Managers and Unit Manager to facilitate Unit operations.

Negotiates and manages time commitments and resources.

Interfaces with IRB and drafts IRB protocols, amendments, continuing reviews, etc.

Supervises and manages the day-to-day activities of project staff including evaluating performance and conducting regular and annual performance meetings.

Mentors, develops and trains staff.

Conducts hiring and disciplinary actions in partnership with the Unit Manager.

Provides consultation to investigators and project coordinators on staffing and staff-related concerns.

Forms project team(s) and responsible for staff resources.

May provide leadership and direction to multidisciplinary project teams.

May co-author scientific papers with the investigator for presentation and/ or publication.

Creates professional presentations and presents at professional/ scientific meetings.

Serves as a member and may provide leadership on department or study-related committees.

Prepares, manages and balances project budgets.

Seeks to develop cost effective ways to manage study resources.

Assists investigators in developing and preparing grant proposals by contributing to portions of grant proposals.

May contribute to development of study methodology.

Senior Clinical Practice Nurse I, Clinical Practice - (Pasadena, California, United States)

Thu, 11 Jun 2026 18:14:37 GMT

Job Summary:

Provides expert consultation and leadership in designated areas of expertise independently. Collaborates with interdisciplinary teams and stakeholders to address large scale projects and initiatives. Communicates advanced knowledge and best practices with peers and staff, serving as a transformational leader to support a culture of excellence and continuous learning. Facilitates regulatory compliance by using in-depth knowledge of state, federal, and agency requirements to lead and monitor audits, investigations, and chart reviews independently to identify compliance issues and implement plans. Implements, develops, and revises policies, procedures, protocols, and educational programs to maintain compliance and address deficiencies. Provides consultation, designs, and delivers advanced training sessions, seminars, and workshops for staff and practitioners. Mentors and coaches staff on complex policies, procedures, protocols, educational programs, and best practices. Participates in innovation opportunities in care delivery models and workflows to drive future success. Engages with internal and external stakeholders to build partnerships and drive long-term objectives. Implements policies, procedures, and standards while providing recommendations for improvement with a focus on long-term impact. Provides expert guidance on interpretation and application of policies and procedures and leads alignment with organizational objectives, strategic plans, and regulatory requirements.

Essential Responsibilities:

Promotes learning in others by communicating information and providing advice to drive projects forward; builds relationships with cross-functional stakeholders. Listens, responds to, seeks, and addresses performance feedback; provides actionable feedback to others, including upward feedback to leadership and mentors junior team members. Practices self-leadership; creates and executes plans to capitalize on strengths and improve opportunity areas; influences team members within assigned team or unit. Adapts to competing demands and new responsibilities; adapts to and learns from change, challenges, and feedback. Models team collaboration within and across teams.

Conducts or oversees business-specific projects by applying deep expertise in subject area; promotes adherence to all procedures and policies. Partners internally and externally to make effective business decisions; determines and carries out processes and methodologies; solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Develops work plans to meet business priorities and deadlines; coordinates and delegates resources to accomplish organizational goals. Recognizes and capitalizes on improvement opportunities; evaluates recommendations made; influences the completion of project tasks by others.

Facilitates leadership and consultation by: independently providing expert consultation and leadership in designated areas of expertise; collaborating with interdisciplinary teams and stakeholders to influence strategic direction and address complex, large-scale projects/initiatives; communicating advanced knowledge and insights with peers and staff to drive innovation, technology, and ingenuity; and serving as a transformational leader, mentor and role model, fostering a culture of excellence and continuous learning.

Facilitates policy development and implementation by: developing, revising, and implementing policies, procedures, and standards while providing recommendations for improvement with a focus on long-term impact; providing expert guidance and direction on interpretation and application of policies and procedures; developing, implementing, and revising policies, procedures, protocols, and educational programs to address complex regulatory challenges; and leading alignment with organizational objectives and strategic priorities, while anticipating and proactively addressing future regulatory or industry changes for organizational success. ensuring alignment with organizational objectives and strategic priorities; and anticipating and proactively addressing future regulatory or industry changes, driving strategic policy initiatives for organizational success.

Facilitates regulatory compliance by: providing consultation using advanced and in-depth knowledge to ensure compliance in complex, large-scale projects/initiatives; leading and continuously monitoring audits, investigations, and chart reviews with a high degree of independence and innovation; developing, implementing, and revising policies, procedures, protocols, and educational programs to address complex regulatory challenges; and proactively anticipating and mitigating regulatory risks, driving strategic compliance initiatives for future organizational success.

Facilitates evidence-based research and innovation by: participating in innovation opportunities to drive strategic goals and future success; and cultivating a culture of innovation, driving forward-thinking approaches and pioneering new solutions.

Facilitates stakeholder engagement and collaboration by: engaging independently with leadership and internal/external stakeholders to build partnerships and drive long-term organizational objectives; representing patient, organizational, and stakeholder viewpoints with a focus on advocating for community interests, strategic alignment, and future impact; and fostering collaborative relationships and influencing decision-making at all levels of the organization to drive innovation and success.

Facilitates training and education by: providing consultation, designing, and delivering advanced training sessions, seminars, and workshops for staff and practitioners; mentoring and coaching staff on complex policies, procedures, protocols, educational programs, and innovative best practices; evaluating training effectiveness and continuously refining educational strategies to meet evolving needs and ensure alignment with policies, procedures, and protocols; and collaborating with peers on continuously assessing learning needs and leveraging several teaching modalities to drive a culture of continuous learning and improvement.

IT Applications Engineer V, Medical Imaging - (Pasadena, California, United States)

Thu, 11 Jun 2026 20:26:21 GMT

This position is part of the Imaging department within the larger Clinical Ancillary Product Services group in CDTS. Our mandate is to drive the deployment and support of Medical Imaging standard products (Applications) that meet the needs of our Clinical partners and KP Membership across Enterprise. As an IT Engineer Applications, this Principal-level position translates business requirements and functional specifications into software solutions, contribute to and leverage the technical direction for the development of enterprise application solutions, as well as serves as a technical expert for project teams while providing consultation as part of the CDTS CAPS Medical Imaging team.

Job Summary:

This senior level employee is primarily responsible for translating business requirements and functional specifications into software solutions, for contributing to and leveraging the technical direction for the development of integrated business and/or enterprise application solutions, and for serving as a technical expert for project teams while providing consultation to help ensure new and existing software solutions are developed.

Essential Responsibilities:

Conducts or oversees business-specific projects by applying deep expertise in subject area; promoting adherence to all procedures and policies; developing work plans to meet business priorities and deadlines; determining and carrying out processes and methodologies; coordinating and delegating resources to accomplish organizational goals; partnering internally and externally to make effective business decisions; solving complex problems; escalating issues or risks, as appropriate; monitoring progress and results; recognizing and capitalizing on improvement opportunities; evaluating recommendations made; and influencing the completion of project tasks by others.
Practices self-leadership and promotes learning in others by building relationships with cross-functional stakeholders; communicating information and providing advice to drive projects forward; influencing team members within assigned unit; listening and responding to, seeking, and addressing performance feedback; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership and mentoring junior team members; creating and executing plans to capitalize on strengths and improve opportunity areas; and adapting to and learning from change, difficulties, and feedback.
As part of the IT Engineering job family, this position is responsible for leveraging DEVOPS, and both Waterfall and Agile practices, to design, develop, and deliver resilient, secure, multi-channel, high-volume, high-transaction, on/off-premise, cloud-based solutions.
Provides insight into recommendations for technical solutions that meet design and functional needs.
Translates business requirements and functional specifications into physical program designs, code modules, stable application systems, and software solutions by partnering with Business Analysts and other team members to understand business needs and functional specifications.
Ensures appropriate translation of business requirements and functional specifications into physical program designs, code modules, stable application systems, and software solutions by partnering with Business Analysts and other team members to understand business needs and functional specifications.
Serves as an expert for innovative technical solutions that meet design and functional needs.
Facilitates and serves as a technical expert for project teams throughout the release schedule of business and enterprise software solutions.
Builds and maintains trusting relationships with internal customers, third party vendors, and senior management to ensure the alignment, buy-in, and support of diverse project stakeholders.
Recommends complex technical solutions that meet design and functional needs.
Collaborates with architects and/or software consultants to ensure functional specifications are converted into flexible, scalable, and maintainable solution designs.
Provides expertise and guidance to team members for systems incident responses for complex issues.
Provides implementation and post-implementation triage and support of business software solutions by programming and/or configuring enhancements to new or packaged-based systems and applications.
Reviews and validates technical specifications and documentation.
Identifies specific interfaces, methods, parameters, procedures, and functions to support technical solutions while incorporating architectural designs.
Supports component integration testing (CIT) and user acceptance testing (UAT) for application initiatives by providing triage, attending test team meetings, keeping the QC up-to-date, performing fixes and unit testing, providing insight to testing teams in order to ensure the appropriate depth of test coverage, and supporting the development of proper documentation.
Leads systems incident support and troubleshooting for complex and non-complex issues.
Identifies specific interfaces, methods, parameters, procedures, and functions, as required, to support technical solutions serving as an escalation point for complex or unresolved issues related to requirements translation.
Develops and validates complex testing scenarios to identify application errors and ensure software solutions meet functional specifications.
Participates in all software development lifecycle phases by applying comprehensive understanding of company methodology, policies, standards, and internal and external controls.
Develops, configures, or modifies basic to moderately complex integrated business and/or enterprise application solutions within various computing environments by designing and coding component-based applications using programming languages.
Provides consultation to help ensure new and existing software solutions are developed with insight into industry best practices, strategies, and architectures.
Builds partnerships with IT teams and vendors to ensure written code adheres to company architectural standards, design patterns, and technical specifications.
Leads the development, validation, and execution of testing scenarios to identify application errors and ensure software solutions meet functional specifications.
Leads, mentors, and trains other technical resources to develop software applications.

Manager, Sales Services - (Pasadena, California, United States)

Thu, 11 Jun 2026 22:12:30 GMT

Selected candidate must reside in Southern California

Job Summary:

Manages the development and/or implementation of plans for project logistics and quality checks for initiatives. Manages teams meeting deadlines, resolving complex lead/prospect/customer and/or channel partner questions, and escalating critical issues when needed. Manages the team to identify, define, implement, and/or monitor goals, deliverables, and key milestones for complex projects containing multiple workstreams. Serves as an expert to teams participating in external and/or internal engagements and making formal presentations to various audiences. Provides oversight and guidance to teams on how to develop complex content and communications to align messages or to advance the sale. Manages team members to serve as a resource for health insurance benefits and product offerings in case follow-up questions arise for senior personnel internal and external to the organization. Manages the execution and coordination of all complex business processes related to lead/prospect/customer. Manages large-scale data entry, reconciliation, and processes departmental systems as appropriate to ensure integrity and reliability in data across functions. Manages the team to apply complex strategies and directs the assessment of lead/prospect/customer and/or channel partner needs, and provides solutions that link to KPs mission, vision and values, service quality, and current product and service offerings.

Essential Responsibilities:

Provides developmental opportunities for others; builds collaborative, cross-functional relationships. Solicits and acts on performance feedback; works closely with employees to set goals and provide open feedback and coaching to drive performance improvement. Pursues professional growth; develops and provides training and development to talent for growth opportunities; supports execution of performance management guidelines and expectations. Leads, adapts, implements, and stays up to date with organizational change, challenges, feedback, best practices, processes, and industry trends. Fosters open dialogue amongst team members, engages, motivates, and promotes collaboration within and across teams. Delegates tasks and decisions as appropriate; provides appropriate support, guidance, and scope; encourages development and consideration of options in decision making.
Manages designated work unit or team by translating business plans into tactical action items; oversees the completion of work assignments and identifies opportunities for improvement; ensures all policies and procedures are followed. Aligns team efforts; builds accountability for and measuring progress in achieving results; determines and ensures processes and methodologies are implemented; resolves escalated issues as appropriate; sets standards and measures progress. Fosters the development of work plans to meet business priorities and deadlines; obtains and distributes resources. Removes obstacles that impact performance; identifies and addresses improvement opportunities; guides performance and develops contingency plans accordingly; influences teams to execute in alignment with operational objectives.
Ensures the administration of benefits and products by: sharing strategy around internal business processes related to the benefits and product offering that Sales and Account Management teams are presenting to customers; managing team members to serve as a resource for health insurance benefits and product offerings in case follow-up questions arise for senior personnel internal and external to the organization; and utilizing advanced knowledge in one or more specialty areas of benefits policies to ensure that all alternate benefit requests meet benefit requirements and state and federal regulatory requirements and managing team to do the same.
Manages effective communication practices by: serving as an expert to teams participating in external and/or internal engagements and making formal presentations to various audiences; managing the creation and dissemination of communications across functions to ensure that other teams are informed and up to date on important information and influencing events; and providing oversight and guidance to teams on how to develop complex content and communications to align messages or to advance the sale.
Oversees practices to ensure sales data are used advantageously by: managing the team to conduct large-scale data entry, reconciliation, and processing in various applicable departmental systems as appropriate to ensure integrity and reliability in data across functions; and managing the team to utilize complex processes to conduct analyses for reporting on lead/prospect/customer accounts, sales, channels, activities, and or events to make strategic recommendations (e.g., membership and account trends) and action plans.
Ensures a positive lead/prospect/customer and/or channel partner experience by: managing the team to develop complex strategies for increasing sales channels and building customer commitment, and for leveraging existing relationships with internal stakeholders, lead/prospect/customers, channel partners, and third-party administrator (TPA) to demonstrate value and build commitment; sharing advanced knowledge around applying complex strategies and directing the assessment of lead/prospect/customer and/or channel partner needs, and providing solutions that link to KPs mission, vision and values, service quality, and current product and service offerings; managing the team to respond to, encourage, and educate leads/prospects/customers, brokers, and consultants about added services and product enhancements in complex situations; and managing the team to identify opportunities and implement innovative solutions to better meet the needs of leads/prospects/customers and/or channel partners.
Ensures contribution to project management efforts by: managing the development and/or implementation of plans for project logistics (e.g., process enhancement initiatives), including time and resource management, and quality checks for initiatives; serving as a expert to teams on meeting deadlines, resolving complex lead/prospect/customer and/or channel partner questions, and escalating critical issues when needed; managing the team to identify, define, implement, and/or monitor goals, deliverables, and key milestones for complex projects containing multiple workstreams; guiding and providing direction to teams on the completion of multiple complex tasks within customer-focused business units/lines of business (LOBs) in and/or across the organization to advance the strategic direction of projects and executing action plans; and driving application of complex strategies for continuous improvement of tools, technology, and processes to optimize effectiveness and encouraging others to do the same.
Manages the sales process execution efforts by: guiding team members on how to identify key objectives and strategy for incoming lead/prospect/customer and/or channel partner information for Sales Account and Management colleagues; serving as an expert to teams on the execution and coordination of all complex business processes related to lead/prospect/customer; managing communication of information on progress, process, and requirements for lead/prospect/customer and/or channel partner information in a timely manner, across functions; managing the team to apply strategies to align lead/prospect/customer and/or channel partner requests and engagement strategies to address complex challenges; and managing the development and provision of comprehensive and compelling responses to lead/prospect/customer and/or channel partner requests which effectively position, differentiate, brand, and promote KPs diverse range of products and services.

Behavioral Health Care Coordinator - Pasadena - FT - (Pasadena, California, United States)

Fri, 12 Jun 2026 06:10:06 GMT

Job Summary:

Under the general direction of the Manager, Assistant Manager, Clinical Program Manager or other manager/supervisor in KP behavioral health department (e.g. medical social work, psychiatry, addiction medicine), the Behavioral Health Care Coordinator will provide screenings, assessments, coordination and implementation/evaluation of social services to patients and their families in order to aid them in coping with medical, social, emotional and economic difficulties. The coordinator will work with the care team and support multiple programs and departments across the service area. The coordinator will be responsible for making connections to resources and other care managers and staff by sharing important KP and community resources and practices with our members and providers to ensure that the team meets patient care and regulatory requirements.

Essential Responsibilities:

Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws.
Under the supervision or direction of a licensed health care provider; interviews, evaluates and assesses patients / care givers / family members social and non-medical needs and creates a care plan based on the patients social, environmental and medical needs, as well as a consideration of the patients strengths.
Seeks to improve patient/family engagement in management of health care needs, including mental health/psychosocial needs, through early intervention services, motivational interviewing and other interventions within their scope as directed by their manager, supervisor, licensed clinicians/team leader or physicians.
Provides services in accordance with the plan of care and in accordance with the patients age and developmental needs.
Selects and utilizes community resources as part of the care plan; makes referrals to and coordinates with professional disciplines, services and community resources and agencies. Ensures that patients secure needed resources.
May provide or assist in the provision of social therapies using a variety of treatment/intervention methods including coaching, classes, family, individual or group interventions. Refers complicated, highly involved patients and psychosocial problems to licensed clinicians or higher level of care.
Utilizes supervision and consultation appropriately, as indicated by regular attendance at supervisory/consultation sessions, identifying and discussing problem cases/situations with supervisor and seeking consultation with peers.
Participates in program/service quality improvement.
Contributes and shares community resources with colleagues.
Functions as part of a multi-disciplinary treatment team.
Case finds and responds referrals/service requests according to established policies and procedures.
Attends in-service education and professional development programs.
Performs relevant patient and family advocacy services with KP and the community.
Provides education to members.
Establishes and maintains courteous, cooperative relations with the public, patients, and other personnel.
Promotes, ensures, and improves customer service to internal/external customers by demonstrating skills which are consistent with the organizations philosophy of providing extraordinary customer relations and quality service.
Documents service activities and patient progress according to KP, regulatory and compliance requirements and maintains statistical data, as well as confidentiality of all patient information.
Provides case management, triage and linkage to internal/Kaiser and appropriate community services.
Performs other related duties as required.

Senior Marketing Analytics Lead - (Oakland, California, United States)

Sat, 13 Jun 2026 02:10:10 GMT

** PLEASE NOTE: Salary ranges are geographically based, and the posted range reflects the NCAL region. Lower salary ranges will apply for other labor markets outside of NCAL.

Overview:

We are seeking a highly skilled, hands-on Senior Consultant within the Marketing Analytics organization. Reporting to the Senior Manager of Marketing Analytics, this role combines analytical expertise with strategic influence. You will be responsible for defining and governing measurement strategy, translating complex data into cohesive stories and actionable recommendations, driving process improvement, supporting budget planning, and leading high-impact initiatives.

This role requires direct ownership of data analysis and data management, along with the ability to represent the team in strategic discussions with senior stakeholders. The ideal candidate is a strong collaborator who works effectively with cross-functional business partners, media agencies, and vendor partners, communicates with clarity and confidence, and excels at managing multiple priorities across a matrix organization.

Job Summary:

This individual contributor is primarily responsible for driving strategic data-informed decisions, gathering data and information on targeted variables in an established systematic fashion, preparing data for analytic efforts, and interpreting complex data analyses. This position drives the execution of creative data analytic approaches leading to actionable outcomes across functional areas, business and/or clinical lines, designs, implements, and automates business and reporting solutions, and leads the development of advanced analytical and/or statistical models enabling informed business decisions.

Essential Responsibilities:

Practices self-leadership and promotes learning in others by building relationships with cross-functional stakeholders; communicating information and providing advice to drive projects forward; influencing team members within assigned unit; listening and responding to, seeking, and addressing performance feedback; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership and mentoring junior team members; creating and executing plans to capitalize on strengths and develop weaknesses; and adapting to and learning from change, difficulties, and feedback.
Conducts or oversees business-specific projects by applying deep expertise in subject area; promoting adherence to all procedures and policies; developing work plans to meet business priorities and deadlines; determining and carrying out processes and methodologies; coordinating and delegating resources to accomplish organizational goals; partnering internally and externally to make effective business decisions; solving complex problems; escalating issues or risks as appropriate; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and evaluating recommendations made by others.
Interprets complex data analyses by applying findings to contextual settings; and developing insights, reports, and presentations telling a compelling story to stakeholders to enable and influence decision making; participating in peer reviews; and providing context related to data interpretations and/or limitations as appropriate.
Leads the development of advanced analytical and/or statistical models enabling informed business decisions by determining data and analytical requirements; translating models and gaining stakeholder buy-in for implementation; creating complex models leading to actionable insights; and testing, refining, and validating models.
Designs, implements, and automates business and reporting solutions by partnering with stakeholders to advise in their design, planning, and implementation while ensuring consistency and coherency; evaluating and summarizing data and results; creating summary statistics; designing data reports, visualizations, and/or interactive Business Intelligence (BI) reports; reporting to stakeholders on key findings; identifying needs for the development and implementation of additional reporting solutions; and preparing documentation as appropriate.
Drives the execution of creative data analytic approaches leading to actionable outcomes across functional areas, business and/or clinical lines by defining and calculating complex metrics to be analyzed; defining, calculating, and validating algorithms; and conducting complex analyses, including descriptive, correlational, inferential, and/or predictive statistics.
Prepares data for analytic efforts by integrating and consolidating data; ensuring data quality and accuracy; profiling data inaccuracies and recommending process improvements or system changes to enhance overall quality of the data; collaborating with stakeholders and source system owners to resolve data quality issues as appropriate; and cleaning and creating final data set(s) for analysis.
Gathers data and information on targeted variables in an established systematic fashion by validating data sources; querying, merging, and extracting data across internal and external sources; completing routine data refresh and update; developing and/or delivering complex tools for electronic data collection; and providing user training, support, and documentation.
Drives strategic data-informed decisions by consulting with clients and leadership to identify and clarify key business needs across functional areas, business and/or clinical lines; developing outcomes and process measures; translating business requirements; determining data/information needs and data collection methods; developing complex analysis plans; evaluating the impact of business decisions on clients, customers, and/or members; partnering with clients and staff to identify opportunities and methods to improve efficiencies with analysis; supporting and training end-users; and documenting processes and deliverables.

Staff Nurse 1 - SCAL Nurse Residency Program - (Pasadena, California, United States)

Sat, 13 Jun 2026 12:16:37 GMT

Job Summary:

As the leader of the health care team, provides professional nursing care, utilizing the nursing process in accordance with established standards of care, policies, and procedures. Demonstrates performance consistent with the Medical Center Vision, Mission, and Strategic Plan of the organization. Remains flexible to changing systems; is expected to demonstrate quality and effectiveness in work habits and clinical practice; and treats co-workers, patients, families, and all members of the health care team with dignity and respect.

The Kaiser Permanente National New Graduate Program is an innovative 12-month program where your knowledge, skills, and confidence will grow through the comprehensive, evidence-based curriculum. Your learning experience will include activities such as simulations, AI-assisted clinical judgement and knowledge assessments, and reflective learning exercises. Your orientation will include clinical and didactic training, precepted shifts, and mentorship to prepare you as you transition to professional practice.

This position allows applicants to apply to hospitals and medical centers in Southern California for the September 14, 2026 cohort of the Nurse Residency Program. Applicants accepted into this training position will enter the KPSCAL Nurse Residency Program. Before applying, please read all the following information carefully. NOTE: This position is only for nurses with less than 6 months of paid acute care RN work experience. Applicants will be able to share their location and unit choices (if applicable) during the career snapshot sent on June 16th, 2026.

Program Components:

Clinical training: The first several weeks are predominantly classroom experiences, consisting of live, in-person and virtual classes. Classroom education courses are taught by Kaiser Permanente Nursing Professional Development Consultants and Subject Matter Experts that incorporate lecture, simulation, skills labs, and other experiences to support the RN resident-s transition to the practice of nursing. Classes are held during daytime hours.

Preceptorship: The RN resident will be paired with an RN preceptor during the competency-based orientation and will work the preceptor-s schedule. This may be days, evenings, or nights.12-month Professional Development Program Attendance and completion of the professional development program is mandatory for Nurse Residents Supports peer-based learning across clinical specialties Requires the completion of an Evidence-based Practice Project Upon completion of competency-based orientation, the RN resident will enter mentorship with an experienced RN.RN residents will be required to fill out anonymous surveys to measure your transition-to-practice experience.

Program Time Commitment: Attendance at all clinical and classroom activities is required. The RN resident refrains from scheduling time off (except for protected leave such as FMLA or other protected leaves) during the training program.

The following medical centers will be participating in the September cohort and will only offer Med/Surg/Tele:

Anaheim
Baldwin Park
Downey
Los Angeles
Panorama City
Riverside
San Diego
West Los Angeles
Woodland Hills

#RNRSD

Essential Responsibilities:

The Registered Nurse demonstrates proficiency by exhibiting the following skills, competencies, and behaviors:
Leadership:
Upholds Kaiser Permanente's Policies and Procedures, Principles of Responsibilities, and applicable state, federal and local laws.
Serves as a leader of the health care team; delegates tasks appropriately, and demonstrates appropriate accountability.
Understands own and team members scope of practice and escalates issues as appropriate.
Demonstrates professional, supportive behavior.
Champions new ideas.
Leads and directs others through the change process.
Utilizes communication strategies including chain of command and issue escalation, which result in intended outcomes.
Participates in problem identification and resolution.
Mentors, orients, and coaches others in unit specific operations and patient care activities.
Shares responsibility and authority with subordinates and holds him/her accountable for performance.
Demonstrates ability to problem solve with other departments in order to assist member problem resolution.
Prioritizes, delegates, and supervises work assignments appropriately to ensure completion of patient care activities.
Complies with regulatory requirements, policies, procedures, and standards of practice.
Nursing Process:
Develops and/or contributes to the individualized plan of care that reflects assessment, planning, implementing, and evaluating the outcomes of that plan.
Ensures plan shows multidisciplinary planning, consultation, and education.
Ensures plan is reflective of admission or outpatient database, on-going findings, age appropriate care, cultural specific needs, and appropriate acuity.
Ensures plan is discussed with patient, family/significant others, and completed in a timely manner.
Monitors the patients progress based on the plan.
Revises plan on ongoing basis based on patient condition and evaluation of progress.
Ensures care meets standards of practice.
Ensures effective development and completion of discharge plan including discharge barriers and patient/family education.
Ensures that patient clearly understands discharge instructions. In outpatient, identify barriers and needs for patient/family education that will facilitate the outpatient medical management plan.
Ensures patient safety related but not limited to, medications and procedures utilizing the five rights; patient falls; decubitus prevention and prevention of nosocomial infections.
Ensures optimal pain control and patient comfort; identifies and discusses patient anxieties, fears or concerns regarding patient condition, treatment or discharge.
Ensures that patient understands medication purpose, side effects, and administration instructions in the hospital as well as at the time of discharge.
Patient Care Experience:
Practices customer service standards as defined by the Service Area, Medical Center, and specified department.
Promptly answers call lights, alarms, and patient requests.
Makes appropriate referrals and facilitates the customers ability to utilize resources.
Maintains and protects patient confidentiality.
Ensures clean, orderly, and functional work environment.
Treats all families of patients with courtesy, respect, kindness and compassion.
Provides an optimal patient care experience by actively listening to the needs of patients and family members and taking responsibility for meeting those identified needs.
Gives patients information in a way they can understand and ensures comprehension.
Provides a patient care experience that exceeds members expectations.
Team Commitment:
Viewed by others to be an effective team member who is flexible, cooperative, and willing to assist others.
Confronts difficult or conflict situations constructively and seeks appropriate assistance.
Takes accountability for own actions and accepts constructive criticism.
Acts as a resource, preceptor, and mentor to new employees, registry, students, and other team members.
Attends all mandatory meetings, in-services and staff meetings as required, actively participates in other departmental professional development. (Requirement may vary for per diem staff).
Participates with the assessment of current and future unit learning needs and development of an annual education plan.
Keeps self-informed of activities on the unit and makes recommendations for change.
Adheres to Attendance Program. Reports to assigned area promptly, being present and available for report at beginning of assigned shift.
Supports a collaborative Labor-Management Partnership environment through unit based teams.
Fiscal Responsibility:
Organizes work to minimize the use of overtime.
Identifies and assists in systems improvement that needs simplification or correction.
Utilizes payroll and non-payroll resources to their maximum potential.

#RNRSD

Program Manager IV - Health Plan Behavioral Health & Wellness - (Pasadena, California, United States)

Sat, 13 Jun 2026 12:16:37 GMT

Technical Summary:

The ideal candidate leads complex behavioral health programs, driving strategy, outcomes, and cross-functional alignment. Oversees risks, compliance, and vendors. Brings strong leadership, stakeholder engagement, emotional intelligence, regulatory expertise, and a passion for improving behavioral health access, quality, and member well-being.

Note: Work location is on-site with the flexibility to work remotely, the primary location will be in-office for meetings, per Kaiser Permanente-s Authorized States Policy - Employees may be required to travel to a Kaiser Permanente or customer site. Residency required in the primary location: 393 E. Walnut St., Pasadena, California 91188

Job Summary:

Essential Responsibilities:

Promotes learning in others by proactively providing and/or developing information, resources, advice, and expertise with coworkers and members; builds relationships with cross-functional/external stakeholders and customers. Listens to, seeks, and addresses performance feedback; proactively provides actionable feedback to others and to managers. Pursues self-development; creates and executes plans to capitalize on strengths and develop weaknesses; leads by influencing others through technical explanations and examples and provides options and recommendations. Adopts new responsibilities; adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; champions change and helps others adapt to new tasks and processes. Facilitates team collaboration to support a business outcome.
Completes work assignments autonomously and supports business-specific projects by applying expertise in subject area and business knowledge to generate creative solutions; encourages team members to adapt to and follow all procedures and policies. Collaborates cross-functionally and/or externally to achieve effective business decisions; provides recommendations and solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Supports the development of work plans to meet business priorities and deadlines; identifies resources to accomplish priorities and deadlines. Identifies, speaks up, and capitalizes on improvement opportunities across teams; uses influence to guide others and engages stakeholders to achieve appropriate solutions.
Manages medium-to-large-scale programs or components with multiple workstreams and strategic business goals across departments, functions, or regions with responsibility and accountability for achieving program outcomes from initiation to close-out in an extended or open ended time frame. Develops, analyzes, and manages increasingly complex program plans which include scope identification and management, schedule, inter-dependencies, and resource forecast. Manages and monitors program financials for medium-to-large-scale programs. Monitors program performance to ensure programs effectively deliver maximum long term value or benefit to the organization, and makes adjustments as needed in an uncertain environment where scope may be fluid. Manages program activities related to organizational change management (e.g., development and execution of user adoption, implementation, and training plans) as defined by the program. Drives allocation of resources, establishes schedules, and task assignments to ensure established program management practices are in place. This role may perform project management duties in addition to program management responsibilities.
Leads the work of program team members. Requests and coordinates internal and/ or external resources based on the alignment of team member skills and program demands. Promotes program vision and objectives with program team.
Proactively monitors and identifies program risks, issues, and trigger events by developing mitigation plans and strategies; and resolving or escalating risks or issues as appropriate.
Monitors adherence of program activities to policies and procedures by ensuring program plans and team members follow KP, departmental, and/or business line policies and procedures.
Ensures the alignment, buy-in, and coordination of diverse program stakeholders by building rapport with stakeholder teams, third party vendors, and senior management; and clarifying accountability and authority across stakeholders. Identifies and works closely with stakeholders, ensuring all appropriate stakeholders are represented and included. Provides insight to key stakeholders and program sponsors by developing program goals, setting the prioritization of deliverables, discussing involvement of business processes (e.g. program change management, communication) and facilitating decisions necessary for program delivery. Communicates tough issues to stakeholders while maintaining an independent opinion, providing recommendations, delivering presentations, and providing reports to various senior audiences. Engages with senior stakeholders to identify long term value to the organization and define success.
Assists with reviews of vendor performance levels and ensures service level agreements are met. Partners with Procurement and/or Legal to develop service level and/or scope of work agreements as appropriate. Assists with contract negotiations with vendors and reviews program invoices submitted by vendors for accuracy.

Contract Manager IV - Contract Administration - (Pasadena, California, United States)

Sat, 13 Jun 2026 12:16:37 GMT

We are seeking a dynamic professional skilled in contract law, contract management, and healthcare reimbursement, with strong business acumen and applied data analysis expertise. The ideal candidate excels in process improvement, compliance, KPI tracking, and project management, while demonstrating excellent communication, consulting, and relationship-building skills, along with the ability to manage time, train teams, and drive quality-focused results.

Note: Work location is on-site with the flexibility to work remotely, the primary location will be in-office for meetings, per Kaiser Permanente-s Authorized States Policy - Employees may be required to travel to a Kaiser Permanente or customer site. Residency required in the primary location: 393 E. Walnut St., Pasadena, California 91188

Job Summary:

In addition to the responsibilities listed below, this position is also responsible for drafting and/or consulting with the legal team on standard contract templates and language; responding to inquiries about standard contract templates and language; researching, comparing, and summarizing contract rates and services; assisting in the development of rate methodology and strategies; participating in the collaboration with various services lines to implement rate/contract strategies to improve access and availability and service delivery expansion; interpreting and translating contract terms for internal and external stakeholders; negotiating and completing letters of agreement; and completing tasks to monitor provider programs in Pay for Performance Agreements, Pay for Quality Agreements, Value Based Purchasing Contracts, and Total Cost of Care.

Essential Responsibilities:

Promotes learning in others by proactively providing and/or developing information, resources, advice, and expertise with coworkers and members; builds relationships with cross-functional/external stakeholders and customers. Listens to, seeks, and addresses performance feedback; proactively provides actionable feedback to others and to managers. Pursues self-development; creates and executes plans to capitalize on strengths and develop weaknesses; leads by influencing others through technical explanations and examples and provides options and recommendations. Adopts new responsibilities; adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; champions change and helps others adapt to new tasks and processes. Facilitates team collaboration to support a business outcome.
Completes work assignments autonomously and supports business-specific projects by applying expertise in subject area and business knowledge to generate creative solutions; encourages team members to adapt to and follow all procedures and policies. Collaborates cross-functionally and/or externally to achieve effective business decisions; provides recommendations and solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Supports the development of work plans to meet business priorities and deadlines; identifies resources to accomplish priorities and deadlines. Identifies, speaks up, and capitalizes on improvement opportunities across teams; uses influence to guide others and engages stakeholders to achieve appropriate solutions.
Supports continuous improvement efforts by: utilizing provider, claims, and contracting data to identify and/or consult on continuous improvement across the contract ecosystem (e.g., identifying business and operational disparities between organizational and provider expectations, constraints, and risks to accessible care, building and maintaining relationships); implementing process improvement initiatives to aid providers and business goals; participating in collaborations with internal and external partners to develop network strategies and implement improved access to care; and may also include conducting and/or collaborating on advanced modeling and analyses of provider and market data to develop recommendations, solutions, and action plans for improvement initiatives.
Ensures contract commitments are met by: gathering, validating, maintaining, summarizing, and/or analyzing provider and contract data of the day-to-day operation and management of services to consult on provider compliance; identifying and documenting provider activities and/or coordinating with alternate stakeholders to ensure compliance with contract terms and conditions; leveraging guidelines to ensure provider compliance with state and federal regulations as well as KP policies and procedures; and consulting with Provider Systems Administration (PSA) or its equivalent as needed to ensure proper contract interpretation and operational readiness and supporting corrective actions as identified through contract performance.
Supports contract strategy development by: researching, developing, and assisting in the proposal and implementation of strategies that improve access to patient care while managing outside service costs; providing advanced consultation on local service delivery planning and delivery system leadership to aid in the achievement of provider priorities and strategies; may include engaging in collaborative cross-functional workgroups to ensure provider strategies meet the unique needs of diverse stakeholders; and may also include developing materials and/or conducting peer training for new hires and contingent workers(e.g., establishing contract language, determining payment rate parameters, defining workflow and business processes, and ensuring cross-training across all service lines).
Supports the growth of the Provider Network by: reviewing or identifying recommended/potential partners/alliances for assigned service area to fill service gaps or decrease costs in current service offerings; developing and maintaining trusted partnerships with providers to understand their unique service request needs and challenges; serving as a liaison between providers and KP by contributing to communication efforts (e.g., contract compliance such as access, availability, referral operations, and/or supporting member complaints); and supporting provider site visits, daily interactions, and ad hoc meetings by partnering with others to develop itineraries and agendas, gather credentialing materials, and/or initiate this process.
Contributes to provider satisfaction by: leveraging in-depth knowledge of provider/contract operations to consult on issues that arise from contract configuration/interpretation and/or related to claims/disputes, billing, payment, reimbursement, other operational issues, and/or directories; ensuring requests for information, questions, and problems are identified, documented, and addressed in a timely manner; and in some instances, collaborating, creating, and/or delivering training materials to aid provider education and orientation on health plan systems, processes, and/or credentialing.