Basic Qualifications:

Experience

Minimum two (2) years of experience in a medical environment providing services to patients.

Education

License, Certification, Registration

Additional Requirements:

Demonstrated knowledge of and skill in customer-focused service, oral and written communication, problem solving, decision making and multi-tasking.
Demonstrated knowledge of Medicare regulations, particularly as they pertain to the provision of Part B benefits, DME equipment/supply knowledge.

Preferred Qualifications:

Minimum five (5) years of experience in the provision of DME to patients either commercially or in another healthcare organization.
Minimum five (5) years of experience working in direct customer service.
Minimum two (2) years of experience with on-line systems.
Experience working with the elderly.
Demonstrated knowledge of and skill in Kaiser Permanente systems and processes, HMO environment, HCPC coding, health plan benefits and policies, IC-9 coding.
Demonstrated knowledge of and skill in Microsoft Excel.

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