Minimum Qualifications:

Minimum two (2) years of experience in customer service or a directly related field.
Minimum one (1) year of experience in a leadership role with or without direct reports.
Bachelors degree in Business Administration, Economics, Health Care Administration, Health Services, Communications, or related field AND minimum four (4) years of experience in health care, health insurance, sales and marketing, or a directly related field OR Minimum seven (7) years of experience in health care, health insurance, sales and marketing, or a directly related field.

Additional Requirements:

Knowledge, Skills, and Abilities (KSAs): Information Gathering; Negotiation; Incident Management; Health Care Compliance; Maintain Files and Records; Data Entry; Acts with Compassion; Interpersonal Skills; Managing Diverse Relationships; Relationship Building; Stakeholder Management; Incident Escalation; Managing Complexity; Time Management; Service Focus; Adaptability; Stress Tolerance; Member Service; Patient Safety; Microsoft Office; Presentation Skills; Incident & Complaint Processes; Business Process Improvement; Trend Analysis; Conflict Resolution

Customer & Member Services Jobs

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