Making an impact in Digital Health.

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Coordinator, Digital Imaging ROI

The KP Digital experience is a people experience. The products and solutions we create impact Kaiser Permanente’s more than 12 million members and their families, all working toward total health. Our goal is simple — center on the everyday moments that matter for our members, care teams, brokers, and employees, and make them better with innovative digital products. KP Digital team members are agile and with sharp attention to detail, who apply creative, out-of-the-box thinking and active listening skills in collaboration with teammates and stakeholders like physicians, hospital leaders, health plan market leaders, and more. Join us for the opportunity to define what good looks like in digital health and make an impact along the way.

Job Type:Standard
Job Level:Entry Level
Travel:Yes, 100 % of the Time

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Adaptable
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Benefits

Our compensation and benefits are designed to help you and your family stay healthy and thrive in and beyond work.

Our Culture

As a new organization, KP Digital will reinvent how we approach digital challenges — from the products we create to the way we work to the talent we hire. As part of this new team, you must be as knowledgeable as you are curious, willing to try new things, even if it means failing fast. We foster a culture of learning but leave your path up to you. In every opportunity we see growth, and in this growth you could see limitless opportunities.

Hear From Our People

Faizan

Data Science & Analytics

Every day, I leverage technology to power digital transformation in health care and deliver meaningful and impactful experiences for our members. More importantly, I enjoy working with team members and leaders who are vested in your success at KP Digital!

Hyun

Experience Designer

I work with a highly collaborative and inclusive team of designers, researchers, product owners, and engineers. We’re committed to a design centric decision-making process and providing the best digital experiences we can.

Chethana

Consumer Experience Engineering

KP Digital employees are assured of career growth through a wide spectrum of ongoing training opportunities that include essential soft skills as well as upcoming new technologies.

Shyam

Consumer Experience Engineering

Working for KP Digital helped me realize my dream of impacting the community by applying a digital first mindset to the solutions we create. I am very fortunate to work with a high performing and passionate team committed to making things happen!

Coordinator, Digital Imaging ROI

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Description:

Job Summary:

Under direct supervision of the Diagnostic Imaging Manager/Supervisor, the Digital Imaging ROI Coordinator serves as the custodian of all imaging files to include processing completed imaging studies for interpretation by the radiologist and routing imaging files to internal and external customers. With the use of PACS (Picture Archiving and Communication System), the Digital Imaging ROI Coordinator will support physicians, technologists and other medical staff in the acquisition and distribution of digital patient records in Radiology. The Digital Imaging ROI Coordinator works in conjunction with the PACS Informatics Team to ensure the maintenance and integrity of the patients Radiology records. The Digital Imaging ROI Coordinator coordinates and participates in a variety of clerical activities involved in the filing, retrieval, distribution of patient x-ray film files and in the maintenance of associated computer systems.

Essential Responsibilities:

Use the PACS, Radiology information system, and an offsite storage vendor to track and identify the location of all acquired imaging.

Assists with preparation and certification of records for court in response to subpoenas, production of documents, and certifications.

Create external orders in EPIC in conjunction with downloading outside imaging from CD imported images, by converting hard copy images (film) into digital format, as well as Powershare Nuance and Life image (electronic sharing). These exams are then transmitted into the PACS system for comparative and archival purposes. Assures the accuracy of the information and/or images scanned.

Processes requests for radiology information from providers and members, insurance companies, third party liability, disability adjudication section, workmans compensation and regional departments including risk management.

Fulfill all Release of Information (ROI) requests for images by reprinting exams from PACS onto CDs for pick-up by requestor, interoffice via courier, mailing documentation while utilizing proper Quality Assurance measures.

Trains other employees (including but not limited to Patient Registration Associate, Receptionist, Transitional Support Staff) to process requests, enter and track ROI request, and assist members.

Ensures ROI staff follow policies and procedures to pull and secure charts that are involved in litigation.

Monitor, troubleshoot, resolve exceptions and provide some support with the PACS system.

Monitors, processes and responds Radiology email for external requests.

Provide direct support and assistance to staff Radiologist concerning all imaging.

Scanning/Digitizing medical records.

Review scanned entries for QA/QC purposes and initiates corrective action to correct errors.

Determine case priority for handling and scanning films based upon departmental standards and procedures.

Maintain organized work environment and established productivity levels.

Manage member concerns related to imaging appropriately and effectively.

Process immediate imaging requests for imaging from the ACC/CDU, Ortho and the front desk.

Daily rounding to mailroom, front desk and other departments to retrieve images received.

Process STAT transplant requests via Fed Ex.

Process Imaging Legal requests.

Process and support HIMS requests.

Basic Qualifications:

Experience

Minimum two (2) years of ROI experience.

Education

Associates degree required, OR two (2) years of experience in a directly related field.
High School Diploma or General Education Development (GED) required.

License, Certification, Registration

Additional Requirements:

Knowledge of medical terminology.
Knowledge of federal and state laws, regulations and guidelines as it relates to release of information and confidentiality.
Knowledge or experience in chart analysis or abstracting medical information from record.
Complete a Customer Service Assessment.
Obtain passing score on windows navigation test.
Demonstrated ability to distinguish imaging film for type and quantity for various type exams.
Ability to process mail and other documents with a high degree of proficiency and speed.
Ability to come into work on time and on a daily basis.
Strong detail orientation skills.
Able to function in a fast-paced environment.
Ability to demonstrate problem solving skills in a customer focused manner.
Demonstrated ability to work autonomously.
Knowledge of and experience with data collection.

Preferred Qualifications:

Minimum six (6) months of work experience in Document services incoming/imaging unit preferred or equivalent preferred.
Familiarity with PACS terminology preferred.
Familiarity with medical terminology preferred
Strong software skills to include Microsoft Word and Excel preferred.
Certified Medical Assistant preferred.

Primary Location: Georgia,Atlanta,Regional Office - 9 Piedmont Scheduled Weekly Hours: 1 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri, Sat, Sun Working Hours Start: 08:01 AM Working Hours End: 05:01 PM Job Schedule: Call-in/On-Call Job Type: Standard Worker Location: Onsite Employee Status: Regular Employee Group/Union Affiliation: GTC|UFCW|Local 1996 Job Level: Entry Level Department: Regional Office - 9 Piedmont - Primary Care - APC Float - 2808 Pay Range: $30.42 - $38.47 / hour Kaiser Permanente strives to offer a market competitive total rewards package and is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not reflect the full value of our total rewards package. Actual base pay determined at offer will be based on labor market data, internal alignment, and a candidate's years of relevant work experience, education, certifications, skills, and geographic location. Travel: Yes, 100 % of the Time On-site: Work location is on-site (KP designated office, medical office building or hospital). Worker location must align with Kaiser Permanente's Authorized States policy. Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.

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