IT Consultant IV, Solutions - Epic

As an IT Solutions Consultant, you will be a team member on the KPIT GA Customer Facing team that provides solutions consulting, business relationship management, and technical leadership and support for the GA market. We liaison with executive stakeholders through all phases of the software delivery lifecycle while building strong relationships with IT and business enterprise shared services teams to deliver on time, on budget projects to the Georgia market.

The IT Solutions Consultant responsibilities include:

- Identifies and develops system requirements to include integration from various systems such as Kaiser Permanente managed, vendor managed, and third-party entity supported systems.

- Recommends and aligns Georgia strategy solutions with enterprise and market systems.

- Provides onsite customer relationship management with key IT, clinical, and health plan executives and leaders to

understand current processes, identify efficiencies, and value opportunities.

- Represents the market as a technical expert in enterprise solution analysis initiatives and projects.

- Technical leadership and support on core and investment implementation efforts,

- Works with enterprise shared services and local support team to facilitate customer service for applications (and others as assigned) during implementation and post-production support.

The Solution Consulting role can range across multiple business functions in Healthcare to include patient care delivery, medical imaging, membership, finance, analytics, pharmacy, lab, and many others. Ideal candidate will have experience with technical integrations and implementations, development, and support background. Diagnostic imaging and Epic EMR integrations experience a plus.

In addition to the responsibilities listed below, this position is responsible for providing support for customers (users), and assigned applications and/or information systems, including software implementation, integration, configuration, and testing. Additional responsibilities also include supporting solution design, researching how to help translate requirements into workable technical solutions, and supporting the evaluation of third-party vendors as directed.

In addition to the responsibilities listed below, this position is responsible for providing support for customers (users), and assigned applications and/or information systems, including software implementation, integration, configuration, and testing. Additional responsibilities also include supporting solution design, researching how to help translate requirements into workable technical solutions, and supporting the evaluation of third-party vendors as directed.

• Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating and assigning resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks, as appropriate; and recognizing and capitalizing on improvement opportunities.
• Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others and managers; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; and adapting to and learning from change, difficulties, and feedback.
• Develops requirements for complex process or system solutions within assigned business domain(s) by interfacing stakeholders and appropriate IT teams (for example, Solutions Delivery, Infrastructure, Enterprise Architecture) and leading junior team members in the development process as appropriate.
• Leverages multiple business requirements gathering methodologies to identify business, functional, and non-functional requirements (for example, SMART) across multiple business domains.
• Develops and documents comprehensive business cases to assess the costs, benefits, ROI, and Total Cost of Ownership (TCO) of proposed solutions.
• Provides insight and supports the evolution of applications, systems, and/or processes to a desired future state by maintaining a comprehensive understanding of how current processes impact business operations across multiple domains.
• Maps current state against future state processes.
• Identifies the impact of requirements on upstream and downstream solution components.
• Provides recommendations to management and business stakeholders on how to integrate requirements with current systems and business processes across regions or domains.
• Identifies and validates value gaps and opportunities for process enhancements or efficiencies.
• Supports solution design by providing insight at design sessions with IT teams to help translate requirements into workable business solutions.
• Identifies and recommends additional data and/or services needed to address key business issues related to process or solutions design.
• Participates in evaluating third-party vendors as directed.
• Supports continuous process improvement by participating in the development, implementation, and maintenance of standardized tools, templates, and processes across multiple business domains.
• Recommends regional and/or national process improvements which align with sustainable best practices, and the strategic and tactical goals of the business.