Senior Director, MAS/GA Medicare Product Leader

Champions strategy development by providing expert consultation to define highly complex or critical business problems and opportunities and identify and finalize state-of-the-art strategies. Resolves barriers across teams to ensure that recommended approaches align to overarching strategic aims. Shapes highly complex or critical analysis and interpretation of market data and tests hypotheses using highly complex qualitative and quantitative analytical tools to drive towards insightful and actionable insights for the business. Communicates with senior leadership the key details of projects and programs to drive deliverables and effective execution to ensure teams project completion, and long term progress toward greater organizational goals. Champions year over year process improvement to achieve Return on Investment (ROI), service quality, operations, and results goals aligned with long term business strategy. Serves as expert strategic partner to coach and lead senior management and navigates the leadership landscape with political sensitivity to foster strategic relationships with key stakeholders.

• Builds organizational capacity and prepares high potentials for growth opportunities and advancement; builds collaborative networks inside and outside the organization for self and others. Provides framework for soliciting and acting on performance feedback; drives collaboration to set goals and provide open feedback and coaching to foster performance improvement. Models and drives continuous learning and oversees the recruitment, selection, and development of talent; stays current with industry trends, benchmarks, and best practices; ensures performance management guidelines and expectations to achieve business needs. Acts as a thought leader on industry trends, benchmarks, and best practices; shares best practices within and across teams to drive improvement. Motivates and empowers teams; maintains a highly skilled and engaged workforce by aligning cross-functional resource plans with business objectives. Provides guidance when difficult decisions need to be made; creates opportunities for expanded scope of decision making and impact across teams.
• Oversees the operation of multiple units and/or departments by identifying member and operational needs; ensures the management of work assignment allocation and completion; translates business strategy into actionable business requirements; ensures products and/or services meet member requirements and expectations while aligning with organizational strategies. Engages strategic, cross-functional business units to champion and drive support for business plans and priorities; assumes responsibility for decision making; sets standards, measures progress, and ensures resolution of escalated issues. Sets and communicates goals and objectives; analyzes resources, costs, and forecasts and incorporates them into business plans; obtains and distributes resources. Anticipates and removes obstacles that impact performance; addresses performance gaps and implements contingency plans accordingly; ensures teams accomplish business objectives; serves as a subject-matter expert and trusted source to executive leadership; provides influence and consultation in the development of the larger organizational or business strategy.
• Analyzes and interprets market data by: championing the data collection approach and analysis of highly complex or critical research questions and test hypotheses; shaping highly complex or critical quantitative and qualitative analyses and investigating alternative hypotheses; and utilizing key findings, conclusions, and recommendations for the future to amend or confirm overall strategic business plans.
• Facilitates process improvement efforts by: championing year over year process improvement to achieve return on investment (ROI), operations, service quality, and results goals aligned with long term business strategy; championing the innovation and implementation of best practices across the organization; and championing the adoption of best practices and future innovations across teams.
• Effectively manages projects and programs by: communicating with senior leadership about project details such as project objectives, key stakeholders, milestones, projecting required resources and providing deep technical leadership across company-wide programs; overseeing progress toward key goals and deliverables and resolving barriers across teams in alignment with greater business strategy; championing use of new methodologies to ensure teams project completion, and long term progress toward greater organizational goals; and shaping project outcomes, goal success, and facilitating long term organizational learning.
• Proactively maintains open streams of communication by: navigating the leadership landscape with political sensitivity to foster strategic relationships with key stakeholders and act as a champion for their diverse and complex needs; coaching and leading others to the creative and timely resolution of issues or risks to project success; serving as an expert strategic partner to coach and lead senior leadership to develop and refine key priorities and strategy; and driving the decisions around complex strategic issues and recommendations with senior leadership, using compelling communication and political sensitivity.
• Contributes to the development and execution of business strategy by: finalizing state-of-the-art strategic proposals for company-wide initiatives based on business case, expert knowledge of health care marketplace, and business acumen; championing complex problem scoping across the organization, and providing expert consultation on the processes and resources needed; providing expert consultation on applying strategic options, and making key recommendations based on complex problem scoping, external marketplace research, and analysis of organizational and external strategic approaches; championing challenging business goals across the organization, and providing thought leadership on processes and resources needed to accomplish them; championing teams organizational alignment around the strategic plan and intended outcomes, and finding opportunities for collaboration and synergy between organizational objectives; championing state-of-the-art strategies to mitigate highly complex or critical barriers, constraints, and risks to execution; and championing the team to assess and adjust strategic direction in response to a changing environment.