Supervisor, Health Information Management Operations

Reviews and manages documentation by retrieving, completing, correcting, amending, transcribing, scanning, archiving, retaining, releasing, and/or filing complex medical records to support accurate and compliant health information management. Guides the analysis and reporting of data by generating reports that can be used internally or for state, federal, or other regulatory agencies that determine issues that may need to be remediated/escalated. Ensures compliance by maintaining a cumulative knowledge base and ensuring the department stays up-to-date on industry standards, guidelines, and applicable laws to ensure documentation integrity and compliance. Engages in stakeholder management responsibilities by collaborating with local and regional stakeholders to ensure effective use of clinical documentation/data and provide consultation on health information policies and procedures. Engages in continuous improvement behaviors by supporting others work with other departments to identify improvement opportunities in health information policies and procedures.

• Recommends developmental opportunities for others; builds collaborative, cross-functional relationships. Solicits and acts on performance feedback; provides team members with feedback; and mentors and coaches to drive performance improvement. Pursues professional growth; provides training and development to talent for growth opportunities; supports execution of performance management guidelines and expectations. Implements, adapts, and stays up to date with organizational change, challenges, feedback, best practices and processes. Fosters open dialogue, supports, mentors, engages, and motivates team members on collaboration. Delegates tasks and decisions as appropriate; provides appropriate support, guidance and scope.


• Supervises and coordinates daily activities of designated work team or unit by monitoring the execution and completion of tactical action items and work assignments; ensures all policies and procedures are followed. Aligns team efforts and standards, and measures progress in achieving results; determines and carries out processes and methodologies; resolves escalated issues as appropriate. Develops work plans to meet business priorities and deadlines; coordinates, obtains and distributes resources. Removes obstacles that impact performance; identifies and recommends improvement opportunities; influences teams to execute in alignment with operational objectives.


• Ensures compliance by: maintaining and adopting a working knowledge, ensuring team members stay up-to-date, and implementing new compliance industry standards, guidelines, and applicable laws to ensure documentation integrity and compliance; and providing administrative support, organizing, and monitoring legal proceedings as the Custodian of the Medical Records.


• Engages in continuous improvement efforts by: guiding others to support collaborative efforts with other departments to identify improvement opportunities in health information policies and procedures; and supporting the teams efforts in the design, implementation, and evaluation of quality assurance methods to deliver high-quality, cost-effective medical records and health information management.


• Supervises the analysis and reporting of data by: leading the gathering and summarizing of data to be used to generate routine reports that can be used internally or for state, federal, or other regulatory agencies to inform decision-making.


• Supervises the review and management of documentation by: leading team members when retrieving, completing, transcribing, scanning, archiving, retaining, releasing, and filing medical records to support accurate and compliant health information management; and communicating with providers to remedy basic documentation deficiencies while escalating to upper management/directors as needed.


• Engages in stakeholder management responsibilities by: working collaboratively with local and regional stakeholders as well as enterprise-wide communities of practice to ensure effective use of clinical documentation/data and provide consultation on health information policies and procedures.