Director, Facilities Design and Architecture, Interior Design

In addition to the responsibilities listed below, this position is responsible for directing the development of enterprise-wide Interiors and Brand Standards, initiatives, and programs towards creating a consistent member experience; directing the research, development, and implementation of interiors/brand tools, templates, and training; directing the evolution of Interiors and Brand Standards in response to industry trends and innovations to enhance wellness, productivity, and member satisfaction; directing Ongoing refinement, simplification and cost-containment of Interiors and Brand components and programs; directing the review of diverse and complex projects at key milestones to ensure Interiors and Brand alignment; directing Interiors and Brand expertise within the department and as advisor to enterprise-wide teams, regions, and consultants; directing specialized interior design knowledge for best practice applications of lighting, finishes, furnishings, wall / floor systems, environmental graphics, signage, safety, ergonomics, technology, infection prevention and maintenance, with a focus on user requirements, constructability, and cost; directing contributions to Content Expert Panels; directing the development of experience assessment tools to guide the implementation of Interiors and Brand Standards; directing the development of presentations and training materials for internal teams and external consultants to ensure compliance and alignment with brand standards, budget, and schedule; directing strategies for selection and specifications of furniture, finishes, artwork, and graphics; directing effective partnerships with interior design related vendor relationships and services; directing the incorporation of innovative interior design developments and evolving furniture solutions from other industries such as hospitality, education, and retail; directing ongoing improvements recommendations for procurement strategies and life-cycle asset management for furniture, finishes, and artwork; directing the adoption of sustainable technologies, industry best practices and avoidance of chemicals of concern into projects; collaborates as thought leader with other leading institutions and corporations on sustainable initiatives; directing the coordination with Marketing and other departments and efforts for brand alignment; directing the knowledge of industry and regulatory standards and design criteria pertinent to Interiors and Brand Standards program and planning; directing the incorporation of best practice outcomes from post-occupancy reviews into Interiors and Brand Standards; and directing Interiors / Brand technical guidance, coordination and project-level supervision to designers/drafters and less experienced architects/planners.

• Prepares individuals for growth opportunities and advancement; builds internal collaborative networks for self and others. Solicits and acts on performance feedback; drives collaboration to set goals and provide open feedback and coaching to foster performance improvement. Demonstrates continuous learning; oversees the recruitment, selection, and development of talent; ensures performance management guidelines and expectations to achieve business needs. Stays up to date with organizational best practices, processes, benchmarks, and industry trends; shares best practices within and across teams. Motivates and empowers teams; maintains a highly skilled and engaged workforce by aligning resource plans with business objectives. Provides guidance when difficult decisions need to be made; creates opportunities for expanded scope of decision making and impact.


• Oversees the operation of multiple units within a department by identifying member and operational needs; ensures the management of work assignment completion; translates business strategy into actionable business requirements; ensures products and/or services meet member requirements and expectations while aligning with organizational strategies. Gains cross-functional support for business plans and priorities; assumes responsibility for decision making; sets standards, measures progress, and fosters resolution of escalated issues. Communicates goals and objectives; analyzes resources, costs, and forecasts and incorporates them into business plans; prioritizes and distributes resources. Removes obstacles that impact performance; guides performance and develops contingency plans accordingly; ensures teams accomplish business objectives.


• Oversees consultations with planning and design by: designing industry-leading solutions to highly-complex problems while extending the understanding of the field to their audience; leading and partnering with executive management; serving as an internal consultant subject matter expert to senior management in National Facilities Services (NFS) and KP; serving as an expert/external spokesperson to regional and service area members on capability and strategy; and developing advanced strategies and concepts to provide expert strategic guidance, coordination, and management of the support teams area of expertise.
• Directs or influences NFS program deliverables by: directing the delivery of highly complex National Facilities Services (NFS) program initiatives with responsibility and accountability for project outcomes from initiation to close-out; leveraging expertise to review and modifyprogram plans and determines demands in order to identify and manage scope, and supply appropriate staffing to complete program plans within scope, budget and schedule; reviewing performance across a portfolio of projects and makes changes as appropriate; and developingprocesses and procedures for the development and execution of organizational change management (e.g., user adoption, implementation, and training plans).
• Contributes to consultants relationship management by: developing and driving advanced strategies and concepts to provide expert strategic guidance, coordination, and project-level supervision to designers/drafters/engineers/consultants/architects/planners; holding teams accountable for the use of vendors and ensuring the team sets appropriate standards for vendor assessment, performance, and compliance with current vendor management practices; obtaining new research knowledge on healthcare facility industry; applicable codes; from vendor and overseeing the development of advanced strategies for business practices; and driving strategic thinking of efficiency and effectiveness of vendor performance analytics and vendor assessments in accordance with regional initiatives.
• Addresses compliance and needed corrections by: defines the vision of the enterprise facilities design standards development internally and externally to ensure quality solutions.